Ratings based on 96 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.5 Room cleanliness
3.9 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by josie from australia

We waited 3 hours to check in !

Posted Sep 23, 2013
Pros: The location
Cons: The staff
Location: The beach and the shopping
The management went into some sort of receivership while we were there, they cut off the Internet, saying it was down but really it was because of what was happening with the financial side. They made us wait for 3 hours to check in past check in time as they had not checked their emails for our booking. When we complained they said it was not their fault as they only had 4 cleaners, we were not the only ones that this happened to. The morning that we checked out, reception and the restaurant had been locked up and we had to check out at a table on the side of the building.
4 out of 5
Recommended
for Everyone
by Sophie from New York

Nice Stay!

Posted Sep 14, 2013
The location can't be better - right on the beach and only one block from the famous 5th Ave in Playa del Carmen. We enjoyed walking on the beach and checking out other hotels and resorts, as well as eating at a nice restaurant on 5th Ave. Our apartment is very clean and modern. And you can have a fantastic view of the swimming pool and the ocean from the balcony. Sitting there eating breakfast or relaxing is unbeatable experience! The only thing is the beautifully designed swimming pool is close after 10pm and it's dark at night. It would have been great if they had put in more lights so that we can have a drink by the pool or something. The property next door has live music almost every night at their bar and restaurant. Since there is not much to do at our hotel at night so we went there some times to have drinks.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place, close to everything

Posted Sep 5, 2013
Pros: Location, and the condo itself which was very clean and everything worked.
Cons: Newer linens. Also since the units have a dishwasher, cleaning supplies such as dish soap and dishwasher soap will be nice if they were given.
Location: Everything is within a short walk: restaurants, bars, shops, etc. The hotel is right on the beach and they do provide beach/pool towels.
I would not call this place necessarily a hotel. It is more like an apart-hotel. Great location, the condo unit we got was pretty much just like pictures. Everything worked fine, and I would strongly recommend it for travelers who do not mind who are looking to have a condo experience. The property is very well kept, and the staff was nice and professional. Small units (1 bedroom like the one we had) face 10th street, which can be a bit noisy. In the morning you will hear the oxygen tanks being loaded from trucks to the pavement. However in the evening you can hear the live music from the restaurant next door.
5 out of 5
Recommended
for Everyone
by Jimmy from Houston,Texas

One of the greatest stay!

Posted Aug 16, 2013
Pros: Everything! The staff,the hotel all great !
Cons: Can't think of anything other that there was no phone in our room. Phone maybe.
Location: Shopping,partying,lying on the beach or by the pool,swim with the dolphins look at the Mayan ruins very breathtaking
Hotel was great on the beach. Staff was great and very helpful! Restaurants were nearby great food, great drinks the mixed drinks were the best at all the restaurants we went to! A bit pricey but worth every penny ! WILL BE BACK NEXT YEAR FOR SURE NEXT YEAR!
5 out of 5
Recommended
for Everyone
by Jackie from Calgary

Love it !!!

Posted Jul 3, 2013
We have stayed in this condo/ hotel three times now and we absolutely love it !! Very safe , very clean and the staff has been very accommodating . I love playa del carmen especially because of this condo !!!
3 out of 5
by A verified traveler

Nice place for 3 couples or families

Posted Jun 30, 2013
Pros: condo and not just small room. One bedroom ones are in bad location
Cons: Having to ask for Wifi,my single bed flat was Not in a good location
Location: It was a good spot on the beach close to central %th avenue
smelt of mould especially bathrooms and stairs The front staff were very nice,. ALL Rooms must have Wifi. Not cheap though great living rooms. Hotel restaurant too expensive and thus no customers
3 out of 5
Recommended
for Everyone
by artemia

Nice place by ocean

Posted Jun 30, 2013
Pros: Close to the ocean
Cons: Your hospitalytie whith your guss from first day and give more direction on the hotel
Location: The location was perfect walking distance to the main avenida all cainse of restaurants and discos bars you named is there
The place was nice but i dont feel welcome at all the first day we hot there i go to the frontdesk and he give me 2 key for the room 2 for towels nothing alse you need to figure the rest your self i pay for ocean view and i dint get it i call the frandesk and ask hem why. I dont get the one i pay for he said he dont have any more mayby tuesday but he never did so i was realy desapointed but the ocean was betifull Nice restaurants around the hotel
5 out of 5
Recommended
for Everyone
by Lynn from FL

Luxury at reasonable prices

Posted Jun 27, 2013
Pros: Location, location, location--one block from Quinta Avenue.
Cons: The complex desperately needs new towels and linens.
Location: Close to Quinta and midway from both ferry sites. Be sure to look for cultural activities in the plaza (evening) near the ferry terminal. Shop!
From the moment of our check-in, the staff was very attentive to our requests and needs (for minor problems). Our unit was exactly what we requested and the view was absolutely gorgeous from our balcony. Our AC unit was too good! A very nice pool is located seaside, in the middle of the complex. The grounds surrounding the pool were expertly manicured and provided privacy in sitting areas around the pool. There were plenty of chairs around the pool and on the beach. Poolside service was provided by Wicky's located within the complex (try the shrimp playa).
4 out of 5
Recommended
for Families
by Jesse from San Jose, CA.

Nice condo-hotel room requires some maintenance.

Posted Jun 25, 2013
Pros: Proximity to the beach/pool and beach privileges/clean room/location to main thoroughfare. Taxis park nearby, or take easy 8 minute walk to bus depot.
Cons: Repair the air conditioning units. Check the working status of the electronics in the room.
Location: As noted already, it is located to 5ta Avenida - where you can find restaurants, stores, souvenir shops, and many other things to see.
This condo-hotel is located conveniently at the foot of the beach, with easy access to the famous Quinta Avenida strip. The hotel is generally in good condition. The room service was friendly. Our room, a three bedroom suite, was well furnished, comfortable beds and a kitchen with all the necessary cooking utensils. The only problems with the suite was the two of the air conditioner were not working: the one in the living room and the one on the second floor interior balcony. Fortunately, the A/C units inside the bedrooms all works. However, we needed to keep all of them on at all times and our door open to keep the rest of the condo cool. Also, some of the electronics did not work, or were damaged. For example, the living room mounted flat TV had some lines vertically across the screen. The television in one of the rooms did not have a cable box and so it did not have programing. The ipod compatible boom box was broken. Also, the lobby staff was supposed to provide us with a code to the room's safe, but never did. Despite these issues, the service on the beach was good. The beach and location was great; away from the fishing boats. The staff set-out beach loungers and umbrellas and provided towels to patrons. The pool is big and clean. We did not eat at the condo-hotel's restaurant, called Wicky's; however, we compared menus to restaurants on the strip and found Wicky's to be more expensive.
4 out of 5
Recommended
for Everyone
by Oli from Houston, TX

Excellent location

Posted Jun 25, 2013
Pros: Location and facilities.
Cons: Let guests stay at Encanto El Faro if that's the property they reserve, otherwise reimburse the difference.
The location and facilities were great. The only caveat is that they reserve the right to give you a room at a sister property across the street (Corto Maltes) further away from the pool and next to a busy street. Various businesses have early morning deliveries ranging from soft drink trucks to oxygen diving tanks, too much noise as early as 6 am. The noise won't let you sleep late. The top property (Encanto El Faro) is quoted a higher price online, if you reserve there but end up at the Corto Maltes property you will not receive a refund for the difference-this happened to us. Therefore, unless you can get confirmation that you will stay at Encanto El Faro, DON'T pay the extra cost. The apartments were impeccably clean, spacious and comfortable. Location is great (Other than the busy street noise!) because you'll be two blocks away from the nightclubs and a few feet away from the beach. There are two restaurants on property, both equally good. Zensi has excellent live music EVERYDAY, ranging from reggae to top 40 and classic rock. Can't beat it. You're also two blocks from 5th avenue (Quinta Avenida), again, the location is great.