Get an overview of this hotelLuxury adults only all-inclusive beachfront resort on the Riviera Maya

Expedia Insiders' Select Winner 2014

Riviera Maya hideaway

Secluded from the crowds but only 25 minutes from the action of both Cancún and Playa del Carmen, this adults only all-inclusive resort lies along 300 meters (328 yards) of white-sand beach on the Riviera Maya.

All-Inclusive resort

Included in the room rate at Excellence Riviera Cancun - Adults Only - All Inclusive are meals, snacks, and drinks at 10 restaurants and 10 bars; access to snorkeling and kayaks, a rifle and archery range, and nightly entertainment.

Spacious suites

Suites feature at Excellence Riviera Cancun - Adults Only - All Inclusive marble bathrooms with double jetted tubs. Balconies have upholstered, built-in seating and chairs, plus ocean or pool views.

Hotel Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities

  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games

  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Miniature golf
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Hotel Amenities

Making the Conde Nast Gold List in 2013, this adults only all-inclusive resort offers facilities for those who seek tranquility and a long list of sports and outings for those who want to stay active, including yoga and pilates classes, watersports, beach football and bicycle tours. Among more unusual pursuits offered here are shooting and archery. Tennis lessons and an outdoor tennis court are available.

6 swimming pools (two of them heated in cooler months) wind through the grounds, incorporating 3 spa tubs with ocean views, and complimentary pool cabanas; 2 separate spa tubs are found by the spa and the swim-up bar.

MIILE Spa offers the full range of deluxe spa services and facilities in a beautiful setting, including aqua massages, a cold plunge pool, water treatments and a Hammam. The fitness center features strength-training and cardio equipment, including treadmills, stationary bicycles, and stair machines. A fitness trail used by walkers, joggers, and bicyclists encircles the resort and passes by neighboring wetlands, offering glimpses of tropical birds, turtles, and even crocodiles.

Wireless Internet access is complimentary in the lobby for guests with personal laptops, and high-speed Internet access is provided at computers in the business center for a fee. Popular for weddings and other events, the resort provides a gazebo and white-sand beach for ceremonies as well as more than 1,486 square meters (16,000 square feet) of meeting and exhibit space, much of it with ocean views.

The resort offers 11 restaurants, 6 bar/lounges, 2 poolside bars, a beach bar, and a rooftop terrace. Room service is delivered with extra privacy in mind, with food and drink left in a pass-through box, which guests can access without opening their guestroom door.

An open-air theater with wide, upholstered rattan seats and drink tables provides comfortable viewing of the nightly performances of music and dance. A roundtrip airport shuttle is available on request for a fee.

  • Swim-up bar
  • Full-service spa
  • Spa treatment room(s)
  • Steam room
  • Sauna
  • Spa tub
  • Free newspapers in lobby
  • Coffee shop or café
  • Business center
  • Meeting rooms
  • Conference space
  • Total number of rooms - 440
  • Porter/bellhop
  • 24-hour front desk
  • Multilingual staff
  • Hair salon
  • ATM/banking
  • Gift shops or newsstand
  • Shopping on site
  • Dry cleaning/laundry service
  • Library
  • Number of floors - 4
  • Elevator/lift
  • Tennis on site
  • Number of bars/lounges - 10
  • Barbecue grill(s)
  • Wedding services
  • Free breakfast
  • Concierge services
  • 24-hour fitness facilities
  • Turkish bath/Hammam
  • Number of outdoor pools - 6
  • Tours/ticket assistance
  • Garden
  • Rooftop terrace
  • Poolside bar
  • Beach bar
  • Luggage storage
  • On private beach
  • Outdoor tennis court
  • Number of restaurants - 10
  • Conference space size (feet) - 104410
  • Conference space size (meters) - 9700
  • Number of meeting rooms - 5
  • Free pool cabanas
  • Number of buildings/towers - 9
  • Spa services on site
  • Free WiFi
  • Free valet parking
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Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Room Amenities

  • Premium TV channels
  • DVD player
  • Pay movies
  • Premium bedding
  • Room service (24 hours)
  • Furnished balcony or patio
  • Climate control
  • Blackout drapes/curtains
  • Air conditioning
  • Coffee/tea maker
  • Free bottled water
  • Minibar (stocked, free items)
  • Turndown service
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • In-room safe (laptop compatible)
  • Satellite TV service
  • Desk
  • Daily housekeeping
  • Iron/ironing board
  • Sofa bed
  • Free WiFi
  • Separate living room
  • LED TV
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Where to Eat

No reservations are required and no restrictions apply to the number of times guests can dine in any restaurant. Dress is casual for breakfast and lunch (no wet clothes, tank shirts, or swimsuits allowed; dress shoes, casual shoes, or sandals must be worn), and casual elegant for dinner (long pants, dress shirt, casual shoes, or elegant sandals for men; long pants, capri pants, skirt, blouse, casual shoes, or elegant sandals for women).

Chez Isabelle - Serves French cuisine and features a wine cellar; open for à la carte dinner.

Lobster House - Located under a palapa with ocean view. Open for all meals à la carte. Specializes in lobster dishes for dinner.

Spice - Japanese and other Asian delicacies; four teppanyaki tables allow chefs to do the cooking in front of guests. Elegant setting with stands of cut bamboo throughout the restaurant. Open for à la carte dinner only.

Oregano - This casual pizzeria and trattoria is open for lunch and à la carte dinner with favored ocean views.

Toscana - Fine dining restaurant with Italian cuisine. Open for à la carte dinner only.

Basmati - The newest resort restaurant specialises in the regional dishes of India's North-West frontier, mixing up tangy herbs, spices and cooking techniques against a dramatic backdrop. Open for à la carte dinner.

The Grill - This palapa thatched-roof restaurant is open most of the day, serving late à la carte lunch. For dinner, The Grill becomes a steakhouse. Overlooks the ocean, with a small upper-story housing several tables.

Agave - Featuring a carriage in front of its doors, a Mexican patio, and indoor seating, this restaurant serves Mexican specialties for à la carte dinner, along with a variety of tequilas.

Martini - This lounge is located in the lower-lobby area and is open from mid-morning.

Blue - A poolside bar with swim-up service offering cocktails, juice, and soft drinks. Open from mid-morning through the afternoon.

Sol - Located under a poolside palapa, this bar offers tropical drinks and snacks with beach and pool wait service from mid-morning through the afternoon.

Alegria Bar - American-style bar with music and a dance floor.

La Habana Cigar Bar - This cigar lounge opens in the evening.

Café Kafe - An espresso coffee bar open from mid-morning until after midnight; centrally located for many resort activities.

Revive Spa Bar - Next to the spa, this outdoor bar is open from mid-morning.

Stars - Bar service in the theater area by the stage; open evenings.

X-Lounge - Beach location.

Cielo Bar - Offers drinks from beneath a poolside palapa in the exclusive Excellence Club pool area.

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Nearby Things to Do

Guests can take advantage of kayaks, snorkeling gear, sail boats, and windsurfers to enjoy the turquoise water in front of this beachfront hotel. Because this water is in a protected area, access to the ocean with sports equipment incurs a Mexican government tax of US$2 per person, per stay. Those staying on land can play tennis, run on a trail that encircles the resort, join a game of volleyball or billiards, or try their hand at shooting or archery. Plus, the resort offers a 300-meter (985-foot) stretch of Riviera Maya beach for pure relaxation.

Hotel staff at Excellence Riviera Cancun All Inclusive can help arrange outings for other activities such as snorkeling tours, deep-sea fishing, and scuba diving (surcharges).

Guests enjoy discounted green fees for 18-hole rounds at Golf Playa Mujeres. Nine holes present an ocean view and nine holes have lake views (surcharges for rental equipment and caddy fees).

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Scuba diving nearby
  • Aerobics on site
  • Basketball on site
  • Bicycle rentals on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Pilates classes on site
  • Sailing on site
  • Snorkeling on site
  • Tennis lessons on site
  • Volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Beach volleyball on site
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Spa Services

Excellence Riviera Cancun features MIILE SPA offering massages, aromatherapy and hydrotherapy treatments, body treatments and wraps, facial treatments, manicures and pedicures. The Spa includes 14 treatment rooms, hot springs/mineral springs, sauna, spa tub, spa boutique, and garden views. Advanced reservations are required for spa treatments and massages. Guests under 18 are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Hot springs/mineral springs in spa
  • Massages
  • Minimum age to access spa is 18
  • Number of treatment rooms 14
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Body treatments
  • Facial treatments
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Accessibility

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible bathroom
  • Accessible parking
  • In-room accessibility
  • Roll-in shower

Hotel Policies

Check-in

Minimum check-in age is 18

Check-in time starts at 3 PM

Check-out

Check-out time is Noon

Payment types

Children and extra beds

  • Children under 18 years old are not allowed at this adults-only property. All guests 18 or older are welcome.

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Minimum guest age is 18

Caters to adults only

No rollaway/extra beds available

No cribs (infant beds) available

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Fees

The charges below are included in your overall room price:
  • Resort fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. A resort fee is included in the total price displayed. Guests under 18 years old are not permitted at this adults-only property.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
  • Excellence Riviera Cancun - Adults Only - All Inclusive is listed in the 2013 Condé Nast Traveler Gold List of the world's best places to stay and the 2012 Travel + Leisure 500.
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Complimentary Honeymoon or Anniversary Package

Book a stay in any Suite room category and receive the following special anniversary or honeymoon package:

  • A champagne breakfast in bed (reservation must be made in advance with concierge)
  • One special romantic dinner
  • Basket of fresh fruit in your room upon arrival
  • One bottle of sparkling wine
  • Rose petals in your room upon arrival
  • Special turndown service
  • 15-percent discount on all spa treatments at the Excellence Group Spa

    At time of booking, guests must enter "honeymooners" or “anniversary couple” in the Special Requests box to receive this promotion. When indicating "Traveler and room preferences" during booking, click on the link that says: "I have a special request."

    Maximum of one package per stay. Combinable with other promotions. Guests must request the package at time of booking and will be required to present a copy of the wedding certificate at time of check in. Guests with the Complementary Honeymoon Package may make their reservation for their champagne breakfast in bed at the concierge desk.

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