Ratings based on 1,140 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Very Nice All Inclusive resort

Posted Jul 26, 2014
Pros: The service was great, the drink options and the food options were plentiful. The staff was very accommodating and the entertainment was wonderful.
Cons: The grounds should be treated for the Mosquitos. Maybe tiki torches placed around the grounds. That would take care of the Mosquitos and look nice.
Location: The location is secluded and beautiful. The hotel offers many activities on the premises and beach. Be sure to read the activity board by the pool.
Went on a 5 day vacation with 2 other couples. The resort is very nice, many options for food. Drinks were plentiful and delicious. The evening entertainment was fun and exciting and the rooms were comfortable. The pool areas were beautiful. The only bad thing about the hotel is the abundance of mosquito's at night. Everyone was walking around with multiple bites on their legs, that itched like crazy. Be sure to bring mosquito repellent, you will definitely need it. I would recommend this resort to friends despite the mosquitos.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 26, 2014
This was our first trip out of the US, and our first trip to an all-inclusive, and apparently we made a great choice! The Excellence Riviera Cancun is nice, comfortable, peaceful, and the food and service was 1st class. I've already recommended this place to many friends and family, and we can't wait to go back!
5 out of 5
Recommended
for Everyone
by A verified traveler from v

Enjoyed every moment I will be going back

Posted Jul 24, 2014
My second year there everything is top line I wiil book my next one soon
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Beautiful getaway

Posted Jul 23, 2014
Overall experience was great. Resort was beautiful. Would have liked more night life. There was not much entertainment after dinner. Staff was amazing . Spa was above and beyond , highly recommend it!
4 out of 5
Recommended
for Everyone
by A verified traveler from MI

Be careful with ocean view rooms in building 6.

Posted Jul 21, 2014
Ocean view rooms over look the pool. No knobs on shower doors. Glass table had no glass. Food was awesome. Pools awesome. Entertainment awesome.
5 out of 5
Recommended
for Couples
by A verified traveler from UK

Perfect stay once again

Posted Jul 21, 2014
Pros: Everything!
Cons: I struggle to think of anything.
Location: A short ride from the airport, easy to get to main attractions from here within 1-2 hours drive. Excellence snorkelling on the reef by hotel us great!
This was our second time at ERC and we absolutely loved it. As we last went for our honeymoon 3 years ago we were worried that it wouldn't live up to our memories but everything was just as good as we remembered. The hotel itself is beautiful, the staff will do anything to make your stay amazing - all with a smile in their face! - and the restaurants are fantastic. Our personal favourites were the Agave Mexican, and Chez Isabelle. Plus you can't beat breakfast at the Lobster House overlooking the pool and the beach - bliss! We didn't watch many of the evening shows, choosing instead to watch the great bands playing out in the square in the early evening before going to a late dinner, but from what we saw they were very good. To summarise, if you're thinking about going - do it!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice adult only all inclusive

Posted Jul 17, 2014
Nice property but a little dated. The beach isn't what we expected -- a lot of seaweed which made for murky dark water. Not the turquoise waters we were longing for...if you are a beach lover this beach will be disappointing.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Texas

Highly Recommend - Beautiful, Beautiful, Beautiful

Posted Jul 15, 2014
Pros: I loved everything about Excellence Riviera!
Cons: N/A
Beautiful Resort!!! Very clean room and the A/C was amazing! Fun activities throughout the day and Awesome night entertainment/shows. Delicious food in all restaurants! Outstanding staff and customer service! Thanks for making our 4 day vacation great :)
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 14, 2014
Our honeymoon was absolutely amazing and more than I could imagine! We love love loved it!
3 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

GOOD WEEKEND GETAWAY

Posted Jul 14, 2014
This was a good weekend getaway. I recommend upgrading to the Excellence Club. Rooms were good. People were nice. The gulf was full of sea weed and not as nice as Cancun beaches. Food was decent. The bars typically only had one bartender so getting a drink at times was challenging and drinks were very weak. The key to the hibachi restaurant is to get there when they open to get on the list for a grill top table. It was disappointing that we did not know this bc they state no reservations. The food is different at the grill top and better.