Ratings based on 1,492 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Dayton, OH
The name says it all!Posted Jul 27, 2015
Pros: The food is AMAZING! Also, you do not have to make reservations to eat at any of the restaurants, just show up and eat!
Cons: Not a thing!
Location: Property is on the beach and about a mile down the beach is a small town with shops and a couple of restaurants.
This resort really is EXCELLENT!!! We spent a week here for our honeymoon and it was everything we could have hoped for! The property is clean and the ocean is only steps away from the rooms, staff is super friendly and knowledgeable. The rooms are well stocked with comfy beds and furnishings, ours had a jetted tub, and mini bar. We also enjoyed the 'lazy river' that winds around the property!
for Everyoneby A verified traveler from Dallas, TX
Amazing All InclusivePosted Jul 25, 2015
Spent 5 days here in July 2015 and had an amazing time. The restaurant variety is excellent, food was delicious, bars, bartenders and wait staff were excellent and the food was amazing. The grounds were immaculate, the rooms cleaned and up kept wonderfully. Their were ample pools and chairs, the activities and shows were the best I've seen at any all inclusive in Mexico. The spa and the hydrotherapy were one of the best spa experiences we've ever had. It's a little pricy, but the staff and the other guests at the resort made our vacation amazing. A few small downsides were the mattress wasn't terribly comfortable and we didn't find out they had a pillow menu you could order from until the last day. Would recommend looking at that first thing. The other downside which was out of the resorts control was the abundance of seaweed on the beach and in thewater right off the beach due to recent tropical storms. The resort had crews on the beach 12-14 hours a day clearing it and trying their best to remediate the problem, which we appreciated, but was a bit distracting. However guests we'd met who'd been there 4 or 5 years in a row all told us the seaweed had never been like that on previous visits, so I assume in time that will subside. However their are 9 pools and swim up bars that can keep you occupied. Overall by far the best all inclusive we've ever been too and I would love to go back. The staff was just amazing and bars and selection of drinks and food was great!!
for Everyoneby A verified traveler from SC
Great activities and hotelPosted Jul 24, 2015
I just got back from this wonderful resort after spending a week there with my old college roommate. We both really enjoyed the resort. The staff was friendly and always there to help answer questions. The spa is a must. We signed up for the 100 minute massage, exfoliating, and facial, but didn't realize that we would also get the hydrotherapy. It was fantastic. The group in charge of activities were top notch, especially Hermena and Ximena. There was something for everyone from yoga to water aerobics to water volleyball to bull riding to a bike ride to sailing. I would highly recommend this to anyone. We want to return again with our husbands.
by A verified traveler
Horrible Beach!Posted Jul 23, 2015
Pros: The hotel itself was very pretty.
Cons: Service and food.
Location: We went in to Purerto Morelos and not much to really see there.
The beach was horrible! For what ever reason for the seaweed it made the beach and the water up close to the beach intolerable. It smelled like rotten eggs or sulfur. There was no getting in the water close to the beach. We did go out on a snorkeling excursion way out by the reef and the water was fine. Just no beach experience! The service at the restaurants were overall bad...long wait times and they just seemed to be understaffed. The food was nothing to write home about. Breakfast was the best meal of the day. The brick over pizza that we heard about that was served by the pool was nothing more than a tortilla with little to none sauce and cheese. The meat pizza had hot dogs on it! The drinks were good but unless you went up to the bar you wouldn't get any kind of speedy service along any of the pool sides. Overall, we spent more on this resort than any in the past and it was not worth the extra expense. We have had a much better time in resorts where we didn't spend as much.
for Couplesby A verified traveler
We had the club level room, upgraded everything!Posted Jul 22, 2015
The club level is definitely worth it. Upgraded everything plus special treatment from the staff.
for Couplesby A verified traveler from Texas
Great shows and live music though mediocre FoodPosted Jul 20, 2015
Pros: GREAT shows and excellent live music soloists and groups.
Cons: Food. The "taste" in general can be improved. Were disappointed about the Tapas (Spanish) and Agave (Mexican) Restaurants - no true flavor just name.
Facilities are nice and clean. Friendly staff though could improve daily activities with more variety. Would be great to match the quality of food with that of alcohol. Enjoyed the catamaran but need to maintain equipment better - both need to replace broken parts. Gym is well equipped but AC didn't work - you don't need a Sauna.......just lots of towels.
for Everyoneby A verified traveler from Queens, New York
Excellent hotelPosted Jul 18, 2015
The hotel was everything amazing! Staff was great, food and drinks were out of this world! And I loved the spa. The only downside was the seaweed on the beach. Wasnt able to swim on the beach the during the whole stay.
for Couplesby A verified traveler
Excellent Resort and StaffPosted Jul 17, 2015
The staff was outstanding and so was the resort. The layout of the resort was perfect. We loved the view off the pools and the spa. The food was very good and there was almost no wait for a table. The beach had seaweed but so did all the resorts around there. That was just a nature issue that is not there all the time. We just stayed in the pools and loved it.
for Couplesby A verified traveler
Wonderful Expierience at The Excellence Riviera CaPosted Jul 17, 2015
This resort is only a 25 minute taxi ride from the Cancun airport. The staff from the moment we arrived until they packed us back in the car were there to cater to your every need. Exceptional service from all the staff. The food was very good and there is wide assortment of food options to choose from. We spent most of our time at the excellence club pool area which is a private area for excellence club guests and was very quiet and melo. The pool concierge " Josep" was excellent and would accommodate Any reasonable request. He was also very knowledgeable and a pleasure to talk to. The main pool is where they held all of the pool activities and also seems like the party area, although nothing that crazy. there were also appox. 5 other pool areas that were quiet areas as well. The beach was beautiful but unfortunatley the caribean sea has been having an ongoing seaweed problem that constantly washes up along the shore. This is not a resort problem, it's Mother Nature. The staff was working 16-18 hours per day to removed it from the beach but it seems like and endless battle. After researching this problem I have found out that it is happening all over the Cancun area coast and in Cuba and the Dominican Republic as well. I did not see many people in the ocean all week. The only time we went in the ocean was on a snorkel trip to isla mujers and the water was crystal clear aqua blue. This was a great resort and we had an amazing vacation. We will be back!
for Everyoneby A verified traveler from New York
Beautiful hotel with an amazing attentive staffPosted Jul 15, 2015
We had a fabulous time at this resort. Many resturants to choose from, the staff was very attentive and the lazy river pool was wonderful for relaxing! Highly recommend this resort!!!