Ratings based on 1,189 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.8 Hotel condition
They paid and stayed.
for Couplesby A verified traveler from Texas
Great food/service!Posted Sep 27, 2014
Location: Resort activities are fun. Anything else is a cab ride.
Staff, accommodations, food, pool amazing! Beach not so much..beach is covered in seaweed, staff tries to clean it in morning but it washes up all day. If your looking for a nice beach/water this it not the place. Every thing else is amazing!
for Everyoneby A verified traveler from philadelphia area
great place to vacationPosted Sep 23, 2014
Pros: The entertainment was excellent----------no pun intended
Cons: A buffet for dinner would be a welcome break from dressing up everynight
friendly service,friendly vacationeers.Great resort to relax and enjoy'
for Couplesby A verified traveler from Richmond, VA
Truly ExcellentPosted Sep 22, 2014
We thoroughly enjoyed our recent trip to Excellence! We stayed for our anniversary and they gave us a complimentary anniversary special on our first night there. We got the junior suite swim-up room, which came with a jacuzzi outside (in addition the the one in the room), outdoor hammock, outdoor lounge bed, and direct access to the pool. We could even watch the nightly entertainment from our lounge bed! We highly recommend the swim-up suites. As far as indoor amenities, they seemed the same as the other rooms, but the outdoor space was lovely and a great area to have! The service and staff at the hotel were outstanding! Specifically, we must thank Cris (Yoga instructor), Carlos (bike tour guide), and Ricardo (server at Barcelona). There were so many other amazing staff we met and I wish we remembered more names to thank them! For activities, we had a great time kayaking in the ocean. You can take kayaks out right from the beach area so it's very convenient, easy, and fun! We also did the bike tour to Puerto Morales and we definitely recommend that! It was a perfect outing from the hotel and we got to see the true culture of the area, visit a small port, church, and market to do a bit of shopping! We loved the food at the resort. Our absolute favorite restaurants were Spice (Asian), Basmati (Indian), Chez Isabelle (French), and Barcelona (breakfast/lunch variety). If you're a couple looking for a romantic, fun, relaxing getaway, just book with Excellence! You will not b
for Everyoneby A verified traveler from abbotsford
junior suite pool sidePosted Sep 21, 2014
Pros: the staff, rooms the beach the food everything
Location: never wanted to leave the resort to nice
best time ever cant wait to go back very sad that i had to leave
for Couplesby A verified traveler from Montreal
Best relaxation experience for adultsPosted Sep 18, 2014
Only downside: the beach was always covered with weeds and algae, appart from that I can no find anything I would like to improve from this site :)
for Everyoneby A verified traveler
Great ResortsPosted Sep 16, 2014
Had a great stay, staff was fantastic. Champagne geteeting, personal touches and details on everything. Would recommend it to anyone.
for Everyoneby A verified traveler from Broken Arrow, Ok
Amazing resort directly on the beach!!Posted Sep 14, 2014
Every amenity you could possibly need, staff is friendly and efficient. Food is amazing, drinks are amazing, pools are huge and pristine, grounds are so beautiful!! I highly recommend spending extra money on the spa, it was an absolutely incredible experience and worth every penny!! The suites are huge and so pretty w/ jacuzzi tub and large shower, sitting area, mini-bar and fridge and balcony. The staff coordinates daily activities that keep you entertained all day by the pool/beach or in the theater area. We had an amazing vacation at ERM!! This resort's name says it all "Excellence".
for Everyoneby A verified traveler from Culver City
Relaxing Hotel....Posted Sep 12, 2014
Location: You never need to leave, you have everything here.
This was an absolutely wonderful vacation, the service was excellent, the food was great, the shows were wonderful
for Everyoneby A verified traveler from az
Excellent stayPosted Sep 12, 2014
Second time staying here and everything was awesome from having no kids at the resort to drink of the day to great food selections to the comfy rooms with well stock mini bars ! Already planning next years trip back here!
for Couplesby A verified traveler from Goose Creek, SC
Anniversary trip at Excellence Riveria Maya.Posted Sep 11, 2014
Pros: Service, service service.
Cons: Only thing that would make this place better would be for the resort to be able to control the weather making it perfect everyday.
Location: Only a short ride from the airport provided by Cancun Transfers and we never even leave the property now.
Another excellent trip to Excellence. Service as usual was impecable. Facility including the grounds, our suite, and the pool was fabulous. Food was good particularly Chez Isabell was superb. If you have never visited an Excellence property the single thing that separates them from everything else is the first class service provided by the kind professional staff. All your wants and needs are attended to in the kindest manner. We enjoyed every minute of it. During our visit there was quite a bit of construction going on since they are updating all of the rooms and the entire excellence club was closed off. There was some jackhammers and saws creating quite the ruckus but I'm sure the new and improved facilities will be worth the minor inconvenience. The resort did a fine job trying to limit the intrusion. We will be returning.