Ratings based on 1,213 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.8 Hotel condition
They paid and stayed.
for Couplesby A verified traveler from Cleveland, OH
Excellence was excellent!Posted Oct 26, 2014
Pros: Excellent, friendly, helpful staff everywhere we went on the grounds. Well kept property. Good variety of restaurants and bars!
Cons: Even though this was "all-inclusive", wine with dinner was an extra charge.
Location: Close enough to take a taxi to Cancun or Playa del Carmen. Much to see in a day trip: Tulum, Coba, Xcaret, Cozumel, swim with dolphins, shop--LOTS!
At first disappointed in location of the room, because it faced a not too pretty side of the resort next door. However, attempts were made to camoflage the fence and as trees grow taller, they will cover this. I realized that first, we didn't spend much time in our room, and second, it was at the much quieter side of the property. The room itself was beautiful, spacious, and very well laid out. Nice extra seating area. Housekeeping did a great job of keeping us stocked with towels and toiletries, and kept our room very clean. Mini bar well stocked and restocked with items we used. Loved that they included juices, water, soda, beer and snacks in addition to full size bottles of wine and liquor, and various glasses (not cheap plastic stuff!) to drink out of. EVERY hotel member seemed to go out of their way to be pleasant, friendly and helpful. (Once, when my husband laid down in a walkway to take a photograph of the ceiling, a groundskeeper came over to see if he was okay...thought maybe he had fallen or taken ill! This impressed me, as even though it was this particular employee's "job", he was looking out for guests comfort and safety). Been to multiple all inclusives in the Caribbean and Riviera Maya region, and found this one of our favorites!
for Everyoneby A verified traveler from atlanta GA
Wonderful experiencePosted Oct 25, 2014
The hotel was amazing , such hard working staff! So clean. I loved the dinners but I do wish there were non buffet options for lunch and breakfast. But I would return definitely
for Everyoneby A verified traveler from Kansas
Awesome!Posted Oct 22, 2014
We had a wonderful stay at the Excellence. From the minute we walked in the front door till we left was an experience that will last forever. The food was great. The room was always cleaned. The entire staff was always friendly and helpful!
for Everyoneby A verified traveler from Salt Lake City, UT
Amazing getawayPosted Oct 22, 2014
Having never been to an all inclusive resort I was not sure what expect. Now I know to expect a lot! The Excellence Riveria was wonderful in all aspects - from the food to the service to the amazingly quiet beach. The Spa was exquisite.
for Everyoneby A verified traveler from Trinidad
A wonderful experiencePosted Oct 21, 2014
Everything was perfect. Great food, efficient, courteous and friendly staff, lovely surroundings, a host of activities and entertainment. Couldn't have asked for more
for Couplesby A verified traveler from Upland, CA
High Class ResortPosted Oct 21, 2014
Pros: The quality and variety of the food/restaurants as well as the impeccable treatment and knowledge of the staff. The nightly shows are fun as well!
Cons: It would be nice if the hotel had a 24 hour snack bar type of place where you could easily get a burger, fries, pizza, etc. to go.
Location: The location is great because you're right on the beach and only a 25 min car ride to the hotel and most attractions.
We just got back from our Honeymoon and we couldn't have had a better experience, this resort truly lives up to its name! We were treated like royalty from the moment we got out of our cab. Hotel staff was the BEST and the food was AMAZING!! We originally planned on doing some sight seeing but after a few days at the hotel, we didn't want to leave! We can't wait to go back to celebrate our anniversary!
for Couplesby A verified traveler from Albany, NY
Posted Oct 21, 2014
Cons: The musty smell in some of the rooms. I realize it's an extremely humid climate, but if at all possible, it would be more much appealing.
Amazing staff! You couldn't ask for more. We felt like celebrities. Quality food overall...beer selection was lacking, but the mixed drinks made up for it. I would definitely recommend this place to any couple...of any age.
for Everyoneby A verified traveler
"Excellente"Posted Oct 18, 2014
Pros: The hotel was clean and spacious. Offered activities for it's guest and night time show.
Cons: One evening they offered a "beach party" on the beach. Decorations were nice but the food was cold. Perhaps change the theme of the evening?
From the moment we arrived at Excellence till the moment of our departure the staff was amazing. Super friendly, efficient and "walked the extra mile" to make it happen. I would recommend this place for any special occasions.
for Couplesby A verified traveler
Very nice resort. 15-20 minutes from the airport.Posted Oct 16, 2014
Location: Markets are about 30 minutes away to Cancun or the other way to Playa De Carmen. Both fun excursions to check out.
Pros: 15 minutes or so from the airport. The staff is wonderful and top notch. Very nice resort. Clean rooms. Well maintained and beautiful throughout. Many dinner and bar choices. Lots of activities to do. Lots of bands and shows throughout the week. Awesome pool. Cons: Beach was full of seaweed and the water leading up to the shore was brown. Bad time of the year I guess. Not their fault, I know, just a bummer. There was a sewer back up smell you'd catch every so often. The tennis courts smell terrible of a sewer back up and you couldn't even stand to walk over to them much less play tennis. It was gross. Overall, we'd for sure go back. Just need to see next time when the beaches are better and they need to look into that sewer smell.
for Everyoneby A verified traveler from macomb, mi
Exactly like pictures showPosted Oct 15, 2014
This was fantastic and we are so happy with it we are already planning on going next year with friends. Staff was very helpful and so nice. Very friendly,rooms were always clean as well as the whole resort. Good food and fantastic drinks especially martinis!