Ratings based on 1,190 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Best all inclusive we have stayed in

Posted Sep 30, 2014
Great resort, the staff is wonderful, the rooms very comfortable, the food is absolutely amazing. Have stayed in a few all inclusives in Mexico and this one is by far the best
4 out of 5
Recommended
for Couples
by A verified traveler from Texas

Great food/service!

Posted Sep 27, 2014
Pros: Rooms,food,drinks,pool.
Location: Resort activities are fun. Anything else is a cab ride.
Staff, accommodations, food, pool amazing! Beach not so much..beach is covered in seaweed, staff tries to clean it in morning but it washes up all day. If your looking for a nice beach/water this it not the place. Every thing else is amazing!
5 out of 5
Recommended
for Everyone
by A verified traveler from philadelphia area

great place to vacation

Posted Sep 23, 2014
Pros: The entertainment was excellent----------no pun intended
Cons: A buffet for dinner would be a welcome break from dressing up everynight
friendly service,friendly vacationeers.Great resort to relax and enjoy'
5 out of 5
Recommended
for Couples
by A verified traveler from Richmond, VA

Truly Excellent

Posted Sep 22, 2014
We thoroughly enjoyed our recent trip to Excellence! We stayed for our anniversary and they gave us a complimentary anniversary special on our first night there. We got the junior suite swim-up room, which came with a jacuzzi outside (in addition the the one in the room), outdoor hammock, outdoor lounge bed, and direct access to the pool. We could even watch the nightly entertainment from our lounge bed! We highly recommend the swim-up suites. As far as indoor amenities, they seemed the same as the other rooms, but the outdoor space was lovely and a great area to have! The service and staff at the hotel were outstanding! Specifically, we must thank Cris (Yoga instructor), Carlos (bike tour guide), and Ricardo (server at Barcelona). There were so many other amazing staff we met and I wish we remembered more names to thank them! For activities, we had a great time kayaking in the ocean. You can take kayaks out right from the beach area so it's very convenient, easy, and fun! We also did the bike tour to Puerto Morales and we definitely recommend that! It was a perfect outing from the hotel and we got to see the true culture of the area, visit a small port, church, and market to do a bit of shopping! We loved the food at the resort. Our absolute favorite restaurants were Spice (Asian), Basmati (Indian), Chez Isabelle (French), and Barcelona (breakfast/lunch variety). If you're a couple looking for a romantic, fun, relaxing getaway, just book with Excellence! You will not b
5 out of 5
Recommended
for Everyone
by A verified traveler from abbotsford

junior suite pool side

Posted Sep 21, 2014
Pros: the staff, rooms the beach the food everything
Cons: nothing
Location: never wanted to leave the resort to nice
best time ever cant wait to go back very sad that i had to leave
5 out of 5
Recommended
for Couples
by A verified traveler from Montreal

Best relaxation experience for adults

Posted Sep 18, 2014
Only downside: the beach was always covered with weeds and algae, appart from that I can no find anything I would like to improve from this site :)
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Resorts

Posted Sep 16, 2014
Had a great stay, staff was fantastic. Champagne geteeting, personal touches and details on everything. Would recommend it to anyone.
5 out of 5
Recommended
for Everyone
by A verified traveler from Broken Arrow, Ok

Amazing resort directly on the beach!!

Posted Sep 14, 2014
Every amenity you could possibly need, staff is friendly and efficient. Food is amazing, drinks are amazing, pools are huge and pristine, grounds are so beautiful!! I highly recommend spending extra money on the spa, it was an absolutely incredible experience and worth every penny!! The suites are huge and so pretty w/ jacuzzi tub and large shower, sitting area, mini-bar and fridge and balcony. The staff coordinates daily activities that keep you entertained all day by the pool/beach or in the theater area. We had an amazing vacation at ERM!! This resort's name says it all "Excellence".
5 out of 5
Recommended
for Everyone
by A verified traveler from Culver City

Relaxing Hotel....

Posted Sep 12, 2014
Pros: Everything
Cons: Nothing
Location: You never need to leave, you have everything here.
This was an absolutely wonderful vacation, the service was excellent, the food was great, the shows were wonderful
5 out of 5
Recommended
for Everyone
by A verified traveler from az

Excellent stay

Posted Sep 12, 2014
Second time staying here and everything was awesome from having no kids at the resort to drink of the day to great food selections to the comfy rooms with well stock mini bars ! Already planning next years trip back here!