Ratings based on 1,166 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.8 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from S
Beautiful couples resortPosted Aug 31, 2014
We stayed at the excellence for our honeymoon in August. We did upgrade to the Excellence Club with ocean front view- well worth it for our honeymoon. We felt a little extra pampered - even though all of the guests were well taken care of. The "club room" and "club pool" had a selective feel about them. Pool was a little quieter, more private. The club room had a small breakfast buffet in the mornings and the coffee upgrade was worth every penny of getting the higher tier (coffee in the restaurants was a watered down Green Mountain type). We liked that we never had to make reservations for dinner. The staff were all so friendly- every single one would say hello in passing. I would definitely recommend the Excellence Riviera.
for Everyoneby A verified traveler from houston,tx
Excellent hotelPosted Aug 28, 2014
We had a great time, great service, great staff and great hotel .
for Couplesby A verified traveler
wonderful resortPosted Aug 24, 2014
Pros: Beautiful resort and gracious staff. Superb food and entertainment nightly. Wonderful selection of pool areas.
Cons: Remove seaweed from the sand, instead of just mulching it and leaving it in a pile
Location: Tulum, snorkeling, scuba
What a wonderful vacation. The resort was beautiful, and well maintained. The staff was gracious and always looking to please their guests. The hotel was very accommodating and allowed for early arrival and late departure. The restaurants were all superb. Enjoyed the nightly entertainment. The resort had delightful pool areas and many too choose from. The beach area although beautiful had too much seaweed; the resort did make efforts to rake this up during the day, but it remained piled up and not buried or removed. Overall this was a great vacation and we would return to Excellence Riviera Cancun in the future.
for Couplesby A verified traveler from NJ
Great place to relaxPosted Aug 21, 2014
Pros: Great overall
Cons: I have no complaints
Location: We never got out of the resort during the stay.
Great staffs, clean room, excellent food and drinks. Everything you expect from an adult only facility is there. Food from all the restaurants (that I have been) were never disappointing. The portions are small but you can always order more than one dish and the staffs are happy to assist you in any way. My husband has a huge appetite and ordered three appetizers and two main courses and all he wanted was served with an excellent service. They provide with lots of activities during the day including games, fitness/yoga, biking and arhcery, and plenty of swiming pools that are not crowded. Every evening a show is presented in the outdoor theater.
for Everyoneby A verified traveler from las vegas
Wonderful!Posted Aug 19, 2014
Pros: Everything. Food, drink, staff, hotel.
Cons: There was of course a lot of seaweed, but that is unavoidable. They do a very good job of keeping it cleaned off the beach.
Location: Puerto Morelos is a cute town and walkable along the beach.
Everything about our stay was wonderful. The staff were all extremely friendly. Sergio on the excellent club side was amazing. We felt very welcomed. All the food from breakfast to dinner was delicious. There are plenty of loungers at the beach and the pool for everyone. There are plenty of things to do day and night and we never felt bored. Overall our best vacation yet! We will be back!
for Everyoneby A verified traveler
A-MAZING!!! You will NOT regret it!Posted Aug 18, 2014
This place is amazing!!! Very relaxing and beautiful! The people are wonderful and extremely friendly! The food is great and the service at the restaurants is spot on! From the moment we arrived everything was wonderful, front the front desk to the house keeping! Very clean and well maintenanced resort. We will for sure be going back!!!
for Couplesby A verified traveler
Posted Aug 18, 2014
Pros: Food, Pools, staff
Cons: Offer scuba diving from the resort, include a jazz band.
Food, staff, and facilities are excellent. This is by far the best resort, I have ever stayed at, you WILL get your monies worth.
for Everyoneby A verified traveler from Florida
AwesomePosted Aug 14, 2014
One of the best vacations I have been on. Everyone was nice and the food was the best part. I would go back in a heartbeat.
for Everyoneby A verified traveler from Miami,Florida
Nice Nice HotelPosted Aug 14, 2014
for Couplesby A verified traveler from Montreal, QC, Canada
Relaxing time in paradise,Posted Aug 12, 2014
Very nice Hotel, good for couples, nice pools, nice beach, food above average , room with jacuzzi . Only negative: the ocean it self is dirty and there is no big waves like in the hotel zone of cancun.