Ratings based on 1,054 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.8 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Nice resortPosted Mar 11, 2014
Pros: Nice rooms, good food, great staff.
Cons: They could have been more accommodating as far as sitting us together for dinner. They wouldn't budge!!! Plus moving our stuff at the pool.
Location: Great location. Just a short ride from airport.
All and all we had a good experience at this resort. However I guess we thought for the money we paid it would be a little better than it was? We stayed at a family resort last year for half the price and we were just as happy or happier. The beach at the other resort was much nicer and the restaurants, rooms and staff equally as nice. The restaurants were good here but somewhat understaffed, so long waits many nights. However the food was great. Also we were with 3 other couples and were not able to sit together for dinner. They would not let us put two tables together or set up a table for 8!! Our room was nice but was not spotless when we arrived. You could see glass rings and dust on a marble half wall that divided the room. But otherwise the room was nice, cool and comfortable. Also we woke early to walk the beach and find a spot at the pool. One day our things were moved and a note on the chair that we could find them in lost and found and that we couldn't save chairs!!! :( The bartenders and wait staff at the resort were great!!!
for Couplesby Josh from Rochester, MN
Couples GetawayPosted Mar 11, 2014
Pros: Room service is available 24 hours a day and is included. We also really liked the dining options, and various activities available to guests.
Location: The small fishing city Pto. Morelos is a nice walk down the beach away and provides ecellent snorkeling opportunities.
We had a wonderful experience at this resort!! The beautiful beaches were paired with meandering pools providing water access to all the guests with opportunities for privacy and community. Staff was both friendly and respectful, always looking for ways to make our stay better. On our last day we were still discovering areas of this thoughtfully planned out resort. We will be going back again!
for Everyoneby Jenn from New York, NY
Overall, great stay!Posted Mar 10, 2014
Pros: the pools
Cons: the dress code at the restaurants
Location: not a lot to do near by by puerto morelos center is nice place to visit on bike
The resort is gorgeous and the staff is super friendly! We were disappointed with the Italian restaurant. The food there was horrible, but all the other restaurants were great. The beds were not very comfortable but the rooms are kept very clean. Overall, its a great resort with lots of activities and restaurants.
for Everyoneby Michaelanne from Grand Isle, Vermont
Relaxing All-Inclusive VacationPosted Mar 8, 2014
Pros: Loved our room, loved the restaurants, loved the location (close to the airport), loved the service
Cons: The mattress was extremely hard for my taste. Also, allowing groups of more than 4 to sit together at dinner would have been nice.
Location: We had a wonderful snorkeling day excursion with Juan Magana of Aventuras Mayas -- definitely would recommend. Great tour guide of the area!
The entire stay was wonderful, from the champagne and cold towel check-in, to the friendly staff doing everything they can to make our stay perfect to the beautiful grounds and top notch food and alcohol. This vacation will be tough to beat! Definitely worth what we paid for it....our only complaint was that we didn't stay longer than a week!
for Couplesby Dennis from Vermont
Great facilities, staff, food & weather!Posted Mar 7, 2014
Pros: Staff, rooms, beach, pools, restaurants, rooms (for the most part) & drinks. The "adults only" parts was also great (we love kids, but not on vaca).
Cons: The attitude of the concierges - sometimes it was as if you were a bother to them if you had any requests. Also, the safe in our room was a problem.
My wife and I had a(nother) great experience with 8 of our closest friends (our second time at Excellence, their first). The weather was sunny and between 83-87F each of the seven days we were there. It was just a very relaxing atmosphere.
for Everyoneby A verified traveler from colorado
Clean, great service and good food!Posted Mar 6, 2014
Great trip!!! We will go back! Staff was friendly. Resort was clean. Lots of places to relax, sun or shade. Pools cover the property. Lazy river was great. Beach is nice and clean too.
for Couplesby Kathy from Villanova, PA
Luxury experience in MexicoPosted Mar 6, 2014
Pros: Pool/beach/room set up
Cons: Food 4/5 in dinner restaurants
Very helpful staff, beautiful facilities. We were up graded to Excellence Club. Well worth paying for this service.
for Everyoneby Robin from Iowa
FUN times. TOTALLY pamperedPosted Mar 3, 2014
We loved our stay. Felt totally pampered. I would HIGHLY suggest room service for breakfast - they made us feel like royalty.
for Everyoneby Jeff & Sherri from North hero, VT
Great hotel, beach & poolsPosted Mar 2, 2014
Pros: Most notable was the exceptional service staff. Everyone was extremely helpful, friendly and genuinely concerned with providing exceptional service.
Cons: The all-inclusive wine selection was not very extensive. And most all the restaurants were not willing to accommodate our group of 8 or 10.
Location: About a 30 minute drive from the airport and there are lots of excursions to go on, if you want to.
We had a great time relaxing at the resort pool and beach and also enjoyed the spa services. We went on one snorkeling excursion which was a great day trip that we arranged through the concierge with Aventuras Mayas Tours. It was a full day of great fun! Juan Magana is the best tour guide ever!
for Everyoneby Marilyn from Rochester, New York
Great service, beach and pools.Posted Feb 28, 2014
Pros: Everything, especially the various restaurants.
Location: We loved the location as it was only 20 minutes from the Cancun airport. We were happy to stay at the resort and relax.
No complaints. Very accommodating staff. Awesome food!!