Ratings based on 547 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent!!!

Posted Aug 3, 2015
Great place. Will recommend any day. The service and the facilities are awesome.
3 out of 5
by A verified traveler from UK

Nice hotel, lovely staff with excellent service!

Posted Aug 1, 2015
Has a big seaweed issue so beach was out of action for our whole 2 week stay, staff did a good job cleaning it up but as soon as was done was back 1hour later instead of trying to resolve it approaching the beach someway?! Also the hotel is more geared up towards locals as far more Mexicans on holiday than US, UK or Europeans. No atmosphere around the pool e.g no chilled music to listen to or pool games to keep teens entertained etc. Also would be nice to see local entertainment (singers / dancers) around the pool in the evening and perhaps have "Happy Hour" from 4:30-6:30pm or something too at the same time...felt like the pool staff shut the bar FAR TOO EARLY 5/6pm and plenty of people still around enjoying themselves, we love sundowners but wasn't anything at this time in the evening
5 out of 5
Recommended
for Families
by A verified traveler from Ciudad de Mexico

Olvidas el stress

Posted Jul 31, 2015
Pros: El trato al turismo nacional, la habitación, los alimentos, en realidad todo
Cons: Una verdadera pena, el fenómeno natural que mantuvo a la playa sin poder ser usada
Location: Muy cerca de la ciudad y de los parques como Xcaret, Xplorer entre otros
Vista maravillosa al lago del complejo desde la habitación, atención de primera en todos los servicios, albercas para todos, la cercana a la playa permite sentirte e el mar
4 out of 5
Recommended
for Families
by A verified traveler from Panama

Good location, superior service

Posted Jul 30, 2015
Pros: See above
Cons: Cart transportation shuttle could be improved. Distances are quite long and at times the service was a bit lengthy and packed with passengers.
Location: Location was paramount. It´s 35 minutes from the airport and 20 minutes from Playa del Carmen.
Fairmont was a pleasant experience, well trained personnel, located in a beautiful natural scenery, comfortable and clean room, good facilities. The resort was full but we didn´t feel space constraint at the beach or line waitings for meals.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 29, 2015
The food was very spencive and bad in all the 3 restaurants,they bill you everything in U.S. Dollars they forgot there in Mexico so they really take advantage of the exchange rates
4 out of 5
Recommended
for Couples
by A verified traveler from Guanajuato

Playas invadidas de sargazo en toda la Riviera.

Posted Jul 27, 2015
Pros: Las instalaciones, su entorno y su atención son muy buenos. No pudimos gozar de su playa por la tremenda invasión del sargazo, es una pena.
Cons: Claro que si, que hagan una verdadera valoración de los precios y la calidad de los alimentos, los platillos más caros son los peores.
Location: Fuimos a Tulum y sus alrededores, pero no se pueden disfrutar las playas, Playa del Carmen igual, sargazo, eso si, mucha diversión y muy buena comida.
El hotel sensacional pero los alimentos carísimos, nada que ver calidad con precio, todos queremos que lo que pagamos sea justamente retribuido y en este hotel, para nada. Además, no pudieron corregir un error en mi apellido, todos me decían, "no hay problema, en este momento lo corregimos", pasaron los ocho días de estancia y nada. Al regreso por motivos de sobrecupo, cambiaron nuestro itinerario, en principio el personal de Aeroméxico en Cancún nos quería cobrar por estos cambios, me negué y posteriormente nos liberaron los boletos sin cargo alguno. !Cuidado con ellos¡
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel

Posted Jul 24, 2015
The hotel is very nice and the service was excellent A little expensive
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel muy en contacto con la naturaleza

Posted Jul 23, 2015
Estancia agradable, albercas limpias, personal amable y servicial, sin embargo muy lentos en el servicio en albercas, precios en dolares muy muy caros, en general buen hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from t

El entorno encierra un paisaje indescriptible

Posted Jul 18, 2015
Desde tu arribo al hotel, la experiencia es excepcional tanto en el paisaje como la atención que todo el personal te brinda, siempre dispuesto a solucionar cualquier duda o pregunta y hacer de tu estancia unas vacaciones inolvidables
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel lujoso, excelente servicio y hermoso

Posted Jul 15, 2015
El personal es súper amable, el buffet de desayuno buenísimo, las habitaciones muy lindas, las albercas muy buenas y el tour por los canales increíble.