Ratings based on 527 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Precios en pesos

Posted Jul 2, 2015
Pros: la amabilidad de la mayoría de las personas!
Cons: que chequen que no haya víboras en los pasillos, es riesgoso.
Location: Todo esta increíble!
Como mexicanos, nos gustaría que los precios estén en pesos y no en dólares... todo era al tipo de cambio del día, en ese caso mejor nos vamos al extranjero de vacaciones.
5 out of 5
Recommended
for Everyone
by A verified traveler

bad Internet service and they charge for everithig

Posted Jun 30, 2015
Love the hotel location Staff was amazing Rooms really clean Love all the amenities The only negative thing was Overcharged to used the amenities Overcharged to used a non working Internet Other than that had a great time here
4 out of 5
Recommended
for Everyone
by A verified traveler from Df

Hotel hermoso inmerso en la selva

Posted Jun 29, 2015
Fuimos de aniversario de boda y la pasamos maravillosamente. El hotel hermoso, el entorno de naturaleza inmejorable y el personal muy amable. Lo único es que los precios en restaurantes nos parecieron extremadamente caros.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fabuloso

Posted Jun 29, 2015
Pros: Servicio
El servicio es excepcional. Fairmont Mayakoba en verdad hace que la experiencia vacacional sea relajante y llena de buenos momentos.
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Luxurious

Posted Jun 26, 2015
Very nice property with exemplary service. The grounds are well kept. Biking, boating, hiking, golfing are some of the activities. Food in all of the restaurants are delicious. They provide car service to go to other hotels in the property. Due to the expansive lay out, you have to take the golf cart service or bike to go to the beach. There are live music in the restaurants at night. Truly a relaxing place to be. Highly recommended.
Comment from Hotel Management
Jun 30, 2015 by Public Relations Manager, Hotel Management
Dear Karen, Thank you for taking the time to share your kind feedback about your recent visit to our resort. We are thrilled to hear that you enjoyed the activities, resort grounds and friendly service. We look forward to welcoming you back to Fairmont Mayakoba and best regards.
3 out of 5
by A verified traveler from veracruz, mexico

Totalmente sobrevaluado

Posted Jun 23, 2015
Pros: El entorno
Cons: Evaluar los precios de los alimentos
Location: La playa ya es muy reducida, el campo de golf es de primer nivel!
Buenas instalaciones y personal bien capacitado, ya no tiene playa! Las albercas las cierran muy temprano, no tiene albercas con juegos para niños, los precios de los alimentos son una locura! No ofrecen alimentos que puedan llegar a valer lo que cobran
4 out of 5
Recommended
for Everyone
by A verified traveler from california

Awesome place to relax

Posted Jun 22, 2015
Service and the staff was the best I've experienced. Was greeted every time I walked by. Room and pools were excellent. Beach left a little to be desired as there was a little more seaweed than I expected. Overall very pleased with my stay. Wish all resorts had this kind of service.
Comment from Hotel Management
Jun 30, 2015 by Public Relations Manager, Hotel Management
Dear nelly, Thank you for your review! Knowing that you had a fantastic experience with us makes us work even harder to continue exceeding your expectations. We would be glad to have you back as our guest.
4 out of 5
Recommended
for Everyone
by A verified traveler

Gorgeous Facilities, excellent staff.

Posted Jun 22, 2015
Pros: rooms and friendly and accommodating staff. access to other restaurants on property.
Cons: Beach pool was a bit underwhelming.
Location: playa del carmen is a fantastic city with a lot to do. Concierge recommended delicious restaurant- Aldea Corazon.
I had a very relaxing stay at the Fairmont. I love the Deluxe Casita rooms and access to the Banyon Tree and Rosewood. The beach was disappointing, though I was told this was due to recent storms.
Comment from Hotel Management
Jun 30, 2015 by Public Relations Manager, Hotel Management
Thank you very much for sharing your stay highlights. We would be glad to have you back as our guest very soon. Kind Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from houston

Week trip to playa del carmen

Posted Jun 22, 2015
Pros: The staff was exceptional, the facilities were very nice.
Cons: The beach. Food prices were a little pricey.
Location: Fairly close to Playa, taxis are always readily available.
Very nice facilities, wish the beach was in better condition, but with the recent storm I can understand.
Comment from Hotel Management
Jun 30, 2015 by Public Relations Manager, Hotel Management
Dear Max, Thank you for taking the time to share your kind feedback about your recent visit to our resort. We look forward to welcoming you back to Fairmont Mayakoba and best regards.
5 out of 5
Recommended
for Couples
by A verified traveler from México

Excelente hotel, mucha flora y fauna para conocer.

Posted Jun 19, 2015
Pros: Los senderos internos
Cons: El no hacer las reformas de todas las instalaciones al mismo tiempo.
Location: Plantas, flores y fauna especulares
Bello hotel con espacios dentro del manglar para caminar y recorrer las inmediaciones de la propiedad. Se pueden apreciar tarántulas, pájaros de muchos tipos y diversidad de plantas. El hotel está muy bien en cuanto a instalaciones y precio. Ampliamente recomendable.