Ratings based on 523 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fabuloso

Posted Jun 29, 2015
Pros: Servicio
El servicio es excepcional. Fairmont Mayakoba en verdad hace que la experiencia vacacional sea relajante y llena de buenos momentos.
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Luxurious

Posted Jun 26, 2015
Very nice property with exemplary service. The grounds are well kept. Biking, boating, hiking, golfing are some of the activities. Food in all of the restaurants are delicious. They provide car service to go to other hotels in the property. Due to the expansive lay out, you have to take the golf cart service or bike to go to the beach. There are live music in the restaurants at night. Truly a relaxing place to be. Highly recommended.
3 out of 5
by A verified traveler from veracruz, mexico

Totalmente sobrevaluado

Posted Jun 23, 2015
Pros: El entorno
Cons: Evaluar los precios de los alimentos
Location: La playa ya es muy reducida, el campo de golf es de primer nivel!
Buenas instalaciones y personal bien capacitado, ya no tiene playa! Las albercas las cierran muy temprano, no tiene albercas con juegos para niños, los precios de los alimentos son una locura! No ofrecen alimentos que puedan llegar a valer lo que cobran
4 out of 5
Recommended
for Everyone
by A verified traveler from california

Awesome place to relax

Posted Jun 22, 2015
Service and the staff was the best I've experienced. Was greeted every time I walked by. Room and pools were excellent. Beach left a little to be desired as there was a little more seaweed than I expected. Overall very pleased with my stay. Wish all resorts had this kind of service.
4 out of 5
Recommended
for Everyone
by A verified traveler

Gorgeous Facilities, excellent staff.

Posted Jun 22, 2015
Pros: rooms and friendly and accommodating staff. access to other restaurants on property.
Cons: Beach pool was a bit underwhelming.
Location: playa del carmen is a fantastic city with a lot to do. Concierge recommended delicious restaurant- Aldea Corazon.
I had a very relaxing stay at the Fairmont. I love the Deluxe Casita rooms and access to the Banyon Tree and Rosewood. The beach was disappointing, though I was told this was due to recent storms.
5 out of 5
Recommended
for Everyone
by A verified traveler from houston

Week trip to playa del carmen

Posted Jun 22, 2015
Pros: The staff was exceptional, the facilities were very nice.
Cons: The beach. Food prices were a little pricey.
Location: Fairly close to Playa, taxis are always readily available.
Very nice facilities, wish the beach was in better condition, but with the recent storm I can understand.
5 out of 5
Recommended
for Couples
by A verified traveler from México

Excelente hotel, mucha flora y fauna para conocer.

Posted Jun 19, 2015
Pros: Los senderos internos
Cons: El no hacer las reformas de todas las instalaciones al mismo tiempo.
Location: Plantas, flores y fauna especulares
Bello hotel con espacios dentro del manglar para caminar y recorrer las inmediaciones de la propiedad. Se pueden apreciar tarántulas, pájaros de muchos tipos y diversidad de plantas. El hotel está muy bien en cuanto a instalaciones y precio. Ampliamente recomendable.
3 out of 5
by A verified traveler

Nice hotel, but...

Posted Jun 15, 2015
Pros: Nice surroundings, lake and urbanization
As of June 15, 2015 the lobby bar and the beach restaurant are closed for renovation. Restaurants closed from 3 to 6 pm and there are no places to hang out but the pools and the beach. When you check out, you will find a $20 per day per person "Resort Fee" in your bill. That is cheating the price system. Take that into account in your price comparison.
Comment from Hotel Management
Jun 17, 2015 by Public Relations Manager, Hotel Management
Thank you for your comment. We truly appreciate your feedback and have shared it internally. We’re sorry that your experience wasn’t to your liking; we hope you can give us another chance and come back very soon. We would like you to know that the Lobby Lounge is open now so we hope you can come and give it a try very soon. It is also important to mention the inclusions of the resort fee so you know why this charge is necessary. Housekeeping and bellman staff tips, the use of kayaks and hobby cats, the use of the bicycles, electric carts available 24/7, internet and 3 hours a day of kids club activities. We truly hope you keep us in mind for your next visit to Riviera Maya Sincerely Daniela Daniel
4 out of 5
Recommended
for Families
by A verified traveler from México, Huixquilucan

Hotel familiar ubicado en un lugar muy original!

Posted Jun 15, 2015
Pros: tomar los barcos para transporte por los canales y para visitar los otros hoteles e ir a los clubes de playa y restaurantes. Recorrer en bicicleta.
Cons: Poner actividades familiares por las noches: shows, entretenimiento, baile...
Location: Recorridos por la selva en los canales y recorridos en bicicleta
Hotel familiar que se disfruta mucho; tomar los barcos para transporte por los canales y para visitar los otros hoteles e ir a los clubes de playa y restaurantes. Recorrer en bicicleta toda la propiedad. Para los niños, el tobogán y la alberca caliente.
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Beautiful resort and Friendly Staff

Posted Jun 12, 2015
We just came back from fairmont Mayakoba and we had an excellent 6 days.. The resort is beautiful amazing pools my kids enjoyed the sliding pool but we did not enjoy the beach because There a lit of seaweeds. We had Dinner at La Laguna and the food is not good plus we waited 30 minutes to get our food. But overall I will recommend this hotel we had a wondeful family vacation.
Comment from Hotel Management
Jun 15, 2015 by Public Relations Manager, Hotel Management
Dear Jackie, First of all thank you very much for choosing us for your vacation. Thank you for your review and comments. Our Director of Food and Beverage has received your feedback and has addressed all recommendations with his team. We are glad you enjoyed the facilities and it was unfortunate that your kids couldn't enjoy the beach as much. Hopefully you will visit us again once the season changes when there is not as much seaweed. Sincerely Daniela Daniel