I cannot say enough good things about this resort!!! The staff was fabulous & very accommodating to our every need! Our concierge, Virginia, catered to our kids with a balloon animal bubble bath, special afternoon treats, and great surprises throughout our stay! The kids club was fun & the restaurants were delicious!!! The pool side service was wonderful as well!!! Best. Trip. Ever!!!
jennifer from danville, ky
This Playa del Carmen resort is located by the sea, offering direct access to the beach and only short distance from …More
This hotel is handy to the beach and 5th avenue. Maeve the receptionist was amazing as we're all of the staff. They really made you feel welcome.
The rooms were spacious although the water pressure was a little lacking for me (I admit to being a shower snob!)
I would definitely return to this hotel over any of the all inclusive hotels I've stayed at.
Ades from Brisbane, Australia
Located in the heart of Playa del Carmen, this family-friendly hotel is within walking distance of Quinta Alegria and Nuestra …More
The pictures don't do this place justice. We originally booked this all inclusive hotel because it had the best price. Pictures made it look ok, but I tempered my expectations. When we arrived, the hotel was spectacular. Rooms were high end with granite. Shower was huge--jetted tub on balcony. The resort was well manicured. Everything was so perfect. There was a restaurant right on the beach-- we chose to eat there nearly every meal. During the day, we laid out by the beach under the umbrellas-- and waiters bring you your drinks and food. My wife and I were really blown away by the quality of nearly everything. No hesitations, we would go back to this same resort. (Disclosure--we rarely travel and have no experience at any of the other resorts in Playa del Carmen or Cancun. So who knows--- maybe they're all this good.)
Guests at The Royal Haciendas All Inclusive will find some of the Riviera Maya's best beaches on their doorstep, and can …More
"All was perfect. Staff exceeded our expectations."
The experience was great. Staff was helpful, food and spa excellent. Beach and water.......well its Tulum so that was perfect. This hotel is not cheap but worth every penny. My family will vacation there again.
Set on the beach in Tulum, this hotel is within the vicinity of Tulum National Park, Tulum Mayan Ruins, and Gran Cenote …More
The hotel is outstanding. Exceptionally clean. All the restaurants had very high quality, gourmet restaurant level food. Staff was very friendly and always very accommodating. We wanted to watch the Thursday football games in the bar (with English commentary) and they went out of their way to arrange it.
Beach was very nice. There was a kayak to take out and they give catamaran tours and arranged a snorkeling trip to the reef, which was not too far from the hotel.
The food and beverages manager, Ernesto was omnipresent, always making sure that you were satisfied and making suggestions for food and even making things that were not on the menu. He is a great ambassador for the hotel.
Sandy from Indiana, USA
Within easy reach of Arrecife de Puerto Morelos National Park and Crococun Zoo, this Puerto Morelos resort is located by the …More
visited November 2014.
absolutly wonderful place! all the staff are so friendly and its surprising what a difference this makes!
1 bad review we read before coming was "the hotels too big and takes ages to walk everywhere" i just want to address that! firstly, you know the size of the hotel when booking and if you dont want large then stay in a small boutiquey place! there is a little shuttle train running from one end and the other if you dont want to do the 10 minute walk along lovely scenery (from beach to reception with pools & restayuarnts along the way) and for us, we specifally choose this hotel for its size - lots of space to spread out, and more amenities (pools, restaurants etc) so ifs thats the only "complaint" we came accross then you can see how good this place is! running out of space so quickly: food: lots of choice for buffet (which has waiter service for drinks & linen table cloths!) & recommend the italian restaurant! drpools: great, some quiet and some with daily entertainment & music all day! beach: white soft sand & clear warm sea - heaven! (go early if you want a sunbed!) cleanliness: 100%, staff dedicated to keeping the grounds tidy, Rooms: spotless! (one night i had some mozzys in my room, straight away someone came to spray after i informed them, and kept checking with me to make sure it was ok!) large rooms, and bathrooms and balconys with nice views of the gardens.
overall i couldnt recommend this place more and we cant wait to go back next year!
Lizzie from South East, England
Within easy reach of El Camaleon Golf Club, Gran Coral Golf, and Guadalupe Church, this Playa del Carmen resort is located in …More