I cannot say enough good things about this resort!!! The staff was fabulous & very accommodating to our every need! Our concierge, Virginia, catered to our kids with a balloon animal bubble bath, special afternoon treats, and great surprises throughout our stay! The kids club was fun & the restaurants were delicious!!! The pool side service was wonderful as well!!! Best. Trip. Ever!!!
jennifer from danville, ky
This Playa del Carmen resort is located by the sea, offering direct access to the beach and only short distance from …More
This hotel is handy to the beach and 5th avenue. Maeve the receptionist was amazing as we're all of the staff. They really made you feel welcome.
The rooms were spacious although the water pressure was a little lacking for me (I admit to being a shower snob!)
I would definitely return to this hotel over any of the all inclusive hotels I've stayed at.
Ades from Brisbane, Australia
This family-friendly hotel is located in Playa del Carmen (Avenida Constituyentes), close to Nuestra Senora del Carmen …More
Quiet, relaxing, all you need on site, pools, jaccuzis,restaurants, shop, great food, fast service, multiple eating possibilities, room service, chic restaurant...nice beach, pools, everything soooo oo clean, staff very nice, smiling. Shuttle service, taxis...
Nancy from Riviera Maya
This Playa del Carmen resort is located by the ocean, set on a private beach within a short distance of Gran Coral Golf …More
Very happy with our stay. There was a mega thunderstorm and the city was flooded. Since the roof of our room leaked a bit, we got upgraded for the rest of our stay for free. It was very appreciated! The food is great, the staff is wonderful. The wifi is okay for email and web surfing but no streaming available when it rains for a day. :)
Surrunded by lush tropical vegetation amid the Mayan jungle emerges Ana y Jose Charming Hotel and Spa as one of the …More
The hotel is outstanding. Exceptionally clean. All the restaurants had very high quality, gourmet restaurant level food. Staff was very friendly and always very accommodating. We wanted to watch the Thursday football games in the bar (with English commentary) and they went out of their way to arrange it.
Beach was very nice. There was a kayak to take out and they give catamaran tours and arranged a snorkeling trip to the reef, which was not too far from the hotel.
The food and beverages manager, Ernesto was omnipresent, always making sure that you were satisfied and making suggestions for food and even making things that were not on the menu. He is a great ambassador for the hotel.
Sandy from Indiana, USA
Within easy reach of Arrecife de Puerto Morelos National Park and Crococun Zoo, this Puerto Morelos resort is located by the …More
This is a great resort. I was very impressed. Everything was top-notched. Great food/drinks, great staff, beautiful, swimmable beach, with lots of chairs and shade, gorgeous grounds. The food was great in the buffets and restaurants. Lots of entertainment during daytime and nighttime, live music pretty much nightly. The size of the hotel was about medium, about five minute walk to the beach or the lobby, so everything is within walking distance. The room was nice and specious. The downtown Playa del Carmen is about an eight minute drive, the hotel has shuttle for $4 one way. The only thing that I did not enjoy was making reservations to the restaurants because you had to do that daily, you couldn't book those ahead of time for the whole week. Other than that everything was perfect.
Natasha from Spokane, WA
Within easy reach of El Camaleon Golf Club, Gran Coral Golf, and Guadalupe Church, this Playa del Carmen resort is located in …More