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Room type

Junior Suite

Max Occupancy: 4 guests (up to 3 children, 2 infants)

Junior Suite, Ocean View

Max Occupancy: 4 guests (up to 3 children, 2 infants)

Junior Suite, Oceanfront (Family)

Max Occupancy: 5 guests (up to 4 children, 3 infants)

Junior Suite, Oceanfront

Max Occupancy: 4 guests (up to 3 children, 2 infants)

Junior Suite, Beachfront (Gran Walk out)

Max Occupancy: 4 guests (up to 3 children, 2 infants)

Standard Room

Max Occupancy: 4 guests (up to 3 children, 2 infants)

Grand Suite, 1 Bedroom, Oceanfront (Master)

Max Occupancy: 4 guests (up to 3 children, 2 infants)

Beachfront resort on Riviera Maya in Mexico

Steps away from Fifth Avenue

This hacienda-style, all-inclusive resort is in the center of Playa del Carmen's incredible shopping, restaurants, and nightlife, on a protected white-sand beach popular for swimming; golf is 10 minutes away.

Quiet pool

Gran Porto Real Resort offers activities such as bike tours and cooking classes; a freeform pool with children's area hosts activities, while a "quiet" pool lets you lounge by a swim-up bar.

Mediterranean hacienda

Guestrooms have handmade furniture. Gran Porto Real Resort rooms are available in an all-inclusive plan. See Rooms & Rates page for details.

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Hotel Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties
  • Surcharges for premium food items and premium or imported alcoholic beverages

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Scuba-diving lessons
  • Snorkeling

Land activities

  • Bicycling
  • Fitness facilities

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite live performances
  • Theme parties

Not included

  • Premium and/or non-domestic beverages
  • Premium food items

Hotel Amenities

Whether guests prefer a day of relaxing on the beach while wait staff bring tropical drinks, or exploring the Mayan Riviera by bicycle tour, the Gran Porto Real provides a full range of activities and services. Just steps away from Fifth Avenue, this all-inclusive resort is near the Playa del Carmen Maritime Terminal and within a 10-minute drive of the Playacar Golf Club.

The Gran Porto's spa features a wide array of treatments such as sports massages, seaweed wraps, paraffin therapy for hands and feet, hot stone therapy, and detoxifying facials for men. Destination wedding services are provided.

Among the amenities offered at this resort are free WiFi, a business center, multilingual staff, a concierge desk providing tour assistance, currency exchange, laundry facilities, a gift shop/newsstand and a beauty salon. 2 swimming pools offer sun loungers, towels, and umbrellas. This resort provides free guest parking.

  • 24-hour front desk
  • Arcade/game room
  • ATM/banking
  • Babysitting or childcare (surcharge)
  • Barbecue grill(s)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Children's club
  • Children's club (free)
  • Children's pool
  • Conference space
  • Dry cleaning/laundry service
  • Elevator/lift
  • Fitness facilities
  • Free self parking
  • Free WiFi
  • Full-service spa
  • Garden
  • Gift shops or newsstand
  • Hair salon
  • Health club
  • Laundry facilities
  • Library
  • Luggage storage
  • Meeting rooms
  • Multilingual staff
  • Number of bars/lounges - 3
  • Number of buildings/towers - 4
  • Number of floors - 3
  • Number of outdoor pools - 2
  • Number of poolside bars - 2
  • Number of restaurants - 8
  • One meeting room
  • Pool sun loungers
  • Porter/bellhop
  • Rooftop terrace
  • Sauna
  • Shopping on site
  • Smoke-free property
  • Spa services on site
  • Spa treatment room(s)
  • Steam room
  • Supervised childcare/activities (free)
  • Supervised childcare/activities (surcharge)
  • Swim-up bar
  • Television in lobby
  • Total number of rooms - 287
  • Tours/ticket assistance
  • Wedding services
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Family Friendly Amenities

  • Arcade/game room
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Children's pool
  • Cribs/infant beds (complimentary)
  • DVD player
  • Free Wi-Fi
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pools
  • Rollaway/extra beds available
  • Supervised childcare/activities (free)
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Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Room Amenities

  • Air conditioning
  • Cable TV service
  • Ceiling fan
  • Climate control
  • Free toiletries
  • Free cribs/infant beds
  • Daily housekeeping
  • DVD player
  • Free local calls
  • Free long-distance calls
  • Free WiFi
  • Hair dryer
  • Hypo-allergenic bedding available
  • In-room childcare (surcharge)
  • In-room massage available
  • In-room safe
  • Iron/ironing board
  • LCD TV
  • Minibar
  • Private bathroom
  • Rollaway/extra beds available
  • Room service (limited hours)
  • Shower only
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Where to Eat

Albatros - Casual restaurant with indoor/outdoor seating. Buffet selections with additional table service for drinks. International cuisine. Reservations not necessary. Open for breakfast, lunch, and dinner.

Il Pescatore - Casual café serving Italian fare in the sunlit dining room or on the umbrella-shaded terrace. Lunch and dinner. Dining is à la carte; reservations recommended.

Maria's - Features gourmet specialties of Mexican a la carte cuisine. Sandals and casual dress (t-shirts) not allowed. Open for dinner.

Gaviotas - Pool and beach snack bar with beachfront palapa. Open for lunch.

Health and Sushi Bar - Oriental Cuisine. Located on the roof of the third floor of the hotel. Features a variety of drinks from tropical favorites and natural juices to traditional cocktails, while remaining in the peaceful atmosphere of the pool. Open for lunch.

24-Hour All-Inclusive Club - Offering 24-hour self-service snacks, an international open bar, and all-day and night games and activities. Open for club and light food service 24 hours a day.

Parrillada Grill - Outdoor grill, beside the pool and on the beach. Open for lunch.

Trade Winds Beach & Snack Bar - Outdoor bar with fresh air, and music from around the world. Open for lunch.

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Entertainment

The resort provides daily entertainment, including a renovated game room, scheduled activities, and live music in the lobby bar. Nightly entertainment includes live shows and theme parties on a modern stage.

Nearby Things to Do

A freeform pool is home to a full slate of daily activities, from contests to water volleyball, and features a shallow children's area. A second pool on the 3rd-floor terrace has a swim-up bar and is designated as a quiet area. Guests with children ages 4–12 can take advantage of the supervised child care and activities at a remodeled kids' club with kids' concierge services.

The Gran Porto's recreation staff schedules daily activities, including area bicycle tours, cooking classes, aqua aerobics classes, and game tournaments. For guests who would rather go their own way, the hotel provides complimentary bicycles. An onsite health club includes a spa with sauna and steam room, a fitness center, and a beauty salon. An 18-hole golf course within 10 minutes away of the resort and mini-golf is 20 minutes south of Playa del Carmen. Nearby activities include parasailing, windsurfing, and water skiing. The resort provides snorkeling equipment and an introductory scuba lesson in the pool (included in the All-Inclusive Plan). Additional scuba equipment and tours can be arranged on site.

The recreational activities listed below are available either on-site or near the hotel; fees may apply.

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Spa Services

Guests may visit SPAreal for a wide range of services such as facials, body treatments, massage therapy, and beauty-salon treatments.

Guests can enjoy the spa's steam bath, sauna, spa tub, or take a cold plunge in the pool. Guests may also enjoy tropical fruit or energy drinks in the relaxation area.

Robes and sandals are provided for all guests.

Please note: Reservations are required one day in advance for all SPAreal treatments.

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Accessibility

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

Hotel Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age is 18

Special check-in instructions:

On-line check-in is available, 48 hours prior to arrival.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

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Fees

You’ll be asked to pay the following charges at the hotel:
  • New Year's Eve (31 December) Gala Dinner per adult: MXN 120.00
The charges below are included in your overall room price:
  • Resort fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

We should mention

A resort fee is included in the total price displayed.

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