Ratings based on 616 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Canana

Breathtaking resort with so much to do!

Posted Jan 28, 2015
Pros: There is nothing that we didn't enjoy about this hotel. From the staff, the rooms, the amenities, and everything else, we were very impressed.
Cons: Recommendations: More towels in the room, more outlets, a 24 hour lobby bar, a shower door so the water doesn't soak the floor.
Location: The hotel is approx 90 minutes from the airport. You can take a personal shuttle for a few dollars to playa del Carmen to shop.
We travelled 3 young women together and felt nothing but safe and right at home the entire time. The staff was amazing, everyone was professional and friendly at all times. The nightly entertainment was great, and we had thr options from both Coba and Tulum to choose from each night. The beach was very nice and the pools were beautiful. The A La Cart meals were all to die for. We would love to go back to this resort.
5 out of 5
Recommended
for Everyone
by A verified traveler

Extremely large resort.

Posted Jan 28, 2015
Pros: Large sandbags ruin beach and impossible to enjoy Caribbean.
The staff, waiters and bartenders were exceptional.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom British Columbia

Consistent accommodations

Posted Jan 25, 2015
Pros: Clean, safe and plenty of wildlife.
Cons: Staff could be friendlier, front desk could be more helpful, transportation options were more expensive from the resort that the return costs.
Location: Lots to see and do, Mayan ruins a must see and Cenotes.
If you are looking for a pleasant winter get away, this is the place to go, there is nothing over the moon about the food, decent variety but the same every day. Options for after hours eating is very limited, entertainment was poor, amenities limited and travel from point A to point B was a challenge as many carts were not going your way. The staff were polite but never friendly and the in-room beverages were less than plentiful. If you want to change your reservation, better do it before you go as changes as impossible at the front desk. If you are delayed due to poor weather beware as they will give your room away if you do not check in with 48 hours of your expected arrival time even if you call and tell them of the delay.
3 out of 5
by A verified travelerfrom texas

Too big

Posted Jan 25, 2015
Resort was just too big for my liking. Hot water was an issue a couple nights and room humidity was terrible. Food was typical of the resorts down there. Ill stick to smaller resorts with water views and easy access to everything.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Edmonton

Still a great place to stay but..

Posted Jan 20, 2015
Stayed here multiple times over the last 7 years small changes over that time have brought this from a 4.5 to 4 star in my books. Went with our one year old this time. The resort is definitely family friendly. High chairs provided at every meal. Water park is great for young kids. Food and drink are good with good variety. Quality across the board has gone down over time but still a nice place to stay.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom houston. usa

Nice hotel with great pool party.

Posted Jan 9, 2015
We enjoyed everything, from the food, drink to all activities. It is an awesome hotel. The hotel is like a paradise.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Cuernavaca, Mexico

Dinero bien invertido

Posted Jan 7, 2015
Pros: Los jardines, senderos para caminar y la playa
Cons: La comida, el mantenimiento de las palapas y camastros en la playa y el servicio de bicicletas son grupales y están en muy mal estado
Location: Jardines preciosos, extensos, muchos senderos para caminar, shows todos los dias. Alrededor está Tulum y Xelha
Visitamos por tercera ocasión el hotel la semana anterior a Navidad. Lo que mas nos agrada es la gran extensión de terreno donde se localiza, con lindos jardines y caminos para tomar agradables caminatas incluyendo en la playa. Te ofrecen muchas actividades, shows, música etc.. que mantienen entretenido tanto a adultos, jovenes y niños. Mientras mi esposo y yo disfrutamos la musica de "nuestro tiempo" en un lindo bar, nuestro hijos se divierten en la disco, todo dentro del mismo complejo seguro.
4 out of 5
Recommended
for Everyone
by A verified traveler

Luxurious all inclusive resort

Posted Jan 3, 2015
Pros: Beautiful beach and facilities.
Cons: Customer service - everyone seemed rushed.
Location: Ideal location. Close to Tulum ruins and a couple of adventure parks / cenotes. The collectivo is an easy way to get around.
Lots of food, alcohol, beautiful facilities and beach. The resort was busy and there were long lines at the various counters ( holiday week). The NY eve celebration was lavish and fun. Overall a great experience !
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ibiza

Great hotel for large group

Posted Dec 31, 2014
Pros: Position on the beach, food and restaurants. Easy to visit local attractions and places of interest.
Cons: Train transport system within the hotel can be a bit erratic at times.
Location: Xel-ha and Xplore are great, and its worth hiring a car to go to Coba.
We visited as a large family group, and it was perfect as the site is huge, rooms are large and the beach is enormous. Plenty to suit everyone, and excellent food choices. Staff are very friendly.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ibiza

Great hotel in great position

Posted Dec 31, 2014
Pros: Friendly staff and great food choices
Cons: Food in the a la carte restaurants could be served a bit hotter, at times it was cold.
Location: Lots to do nearby, and easy transport, especially if you go out to the road and use the local ´collective´ buses.
Had a great time, lots of space, large room, lots of different restaurants, easy to get out and about to see the area.