Ratings based on 378 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from michigan
Vacation for weatherPosted Mar 7, 2014
U get what u pay for. Would say it is a 3.5 to 4. Would say the food was excellent. Buffets get old after awhile, so hopefully your package adds extra evening dinners or pay for them. Rooms were normal average. Cleanliness would say below average. It felt more like a rental than a hotel as far as cleanliness. Nice beach. Big resort since part of all three. Paying for a Hacienda upgrade was nice since own private pool. Lots of French over there. Upgrade gave extra dinner vs buffet. If we didnt pay for the upgrade (cost like $100 for the week) I probably would have been disappointed due to the main cafe was huge. Always packed and little service. Shows were terrible so u have food, drinks, and the pool. Hope this helps. I stayed at the el dorado before which was an additional 1/3 in cost of trip vsBahia. That place was 5 all day, but again u get what u pay for.
for Everyoneby A verified traveler
Nice hotelPosted Mar 5, 2014
My wife and I just got back from 5 nights at the Grand Bahai Principe Tulum. The resort is very nice, the service was very good, especially the wait staff in restaurant Yucatan: Tea, Jose, Julio and Cap. Farah. The few comments I would say are: 1. The resort is ocean front, however there is a row of vegetation between the beach and the rest of the resort so it doesn't have the ocean front feeling of other resorts we stayed at. There seemed to be a lot of wet tile in many places from wither rain or cleaning, that was slippery. The food, although adequate, was not anything special. Many of the dishes in the buffet were dry and bland. The one ala carte we did go to, was a little better, but we did not go to the second reservation because we didn't feel the time was worth it to go to the other end of the resort. 2. The resort seems too spread out. Although it is nice to have use of the amenities of three different sections, it is basically the same thing in another location. we were glad that we didn't bring our family because we felt everyone would be too spread out instead of sharing a vacation together. 3. There was a lot of inconsistencies between the drinks at different places and the snack bar was very unpredictable. These are all minor criticisms for a very beautiful place. The other thing was that the shower, did not have a full shower door. It was just a glass door with a hinge, there wasn't even a seal at. Every time we took a shower, there was water all over the floor.
for Everyoneby A verified traveler
Will go backPosted Mar 3, 2014
Pros: Great Variety having run of the house. Many choices of pools and restaraunts.
Cons: The air conditioning could have been a bit cooler and towel exchange system a little less cumbersome. Small issues that wont keep me from coming back
Location: The snorkeling nearby was awesome that is why we went here to begin with. Snorkeled every day with turtles in Akumal.
The Bahia was a great place to stay. Usually stay at the Barcelo Tropical, but the Bahia offered vast choices of pools and restaraunts as well as the location being close to teriffic snorkeling as being able to snorkel right off the beach in front of the resort.
by A verified traveler
Hotel met basic needs.Posted Mar 3, 2014
Pros: Proximity to the beach. Food was good.
Cons: Air conditioning was poor. Long waits at the front desk.
Location: Cenote Azul was amazing. 20 or less minutes north.
Hotel met my basic vacation needs, but I won't be returning. It was very large. That means long stretch of beach and diversity, but lots of people.
for Everyoneby Christine from Parker, Colorado
Loved our holiday!Posted Mar 2, 2014
We had such a wonderful time at Bahia! Beautiful resort all the way around!
for Couplesby Birdy boy from uk
on beach near Tulum sitePosted Feb 28, 2014
Pros: Wildlife in the gardens included Ajouti and Coati and lots of birds
Cons: Check your change when paying for incidentals at check-out!!
Location: The Mayan sites at Tulum and Muyil are worth visiting. Muyil is set in a wood with very good birdlife and a nice boardwalk through the rain forest .
chosen to be a well recommended hotel on the beach near the Tulum Mayan site and Sian Kaan nature reserve. Easy to find , with free on site parking and good pools, this was a good choice. Huge choice of good quality food in the buffet. We also ate in the "Gourmet" and enjoyed it.
for Couplesby Carol from Michigan
Did not meet expectations of 5 years ago ...Posted Feb 28, 2014
Pros: Beautiful setting. Clean. Natural setting.
Cons: The amount of staff needs to be increased. And some serious safety courses to some of the drivers of the scooters and carts.
Location: We didn't do any excursions on this trip, since we have in the past.
We stayed at Coba 5 years ago and were thrilled when we could book another vacation this winter. We chose Tulum because it was closer to the ocean and we liked the setting. We noticed immediately that things had changed with the staff and service. There was not nearly the friendliness with each staff person we encountered. We experienced a shortage of wait staff in the main dining room, which left us begging for our water glasses to be filled at almost every meal. No servers around the pools offering drinks, something I was really looking forward to. On the third night of our six night stay, we found Eleazar, a smiling server, in the dining room and he became our favorite! We sat in his section the next two nights. He and his assistants were so friendly and accommodating! I celebrated my birthday while we were there and when he found that out, he arranged the mariachi band to sing happy birthday and surprised me with a little birthday cake. Above and beyond. I talked with one of the managers during our stay, when we were experiencing internet difficulties (don't rely on having consistent internet service -- which was actually fine with me). He could see my frustration and I shared my disappointment with the service and staff this trip .. and he told me, it's not the same resort as it was 5 years ago. Room was always cleaned well. Refrigerator stocked with cold beverages.
for Everyoneby Michael from Minnesota
Beautiful beach and 85 degree weather!!Posted Feb 25, 2014
Pros: The beach was fabulous and huge. Didn't have to fight for loungers in the mornings either. Very pleasant experience all the way around.
Cons: The air conditioning system needs improving for the rooms. If the air didn't work properly a musty smell would set in immediately.
The Grand Bahia Principe Tulum was a beautiful resort. Very large resort but well thought out with several areas to access the beach and different pools. Requires lots of walking back and forth but who doesn't need to walk after all the great drinks and meals. Also there are shuttle carts that will take you where you need to go without the walk. The food was excellent as the choices at the buffet were endless. Also specialty restaurants were very good. The only negative during the whole week was the air conditioning in the rooms could not keep up with the heat and humidity as it seemed during the night it got very warm in the room. It seemed to work on and off again. We tolerated it though. The rooms were cleaned everyday in a spotless manner. Very impressed. This was our first time booking a travel package including air, transfers, hotel with Expedia. I can't say enough about how it all went so smoothly. The transfers to and from the airport were great and very timely. We would definitely book another vacation package through Expedia.
for Everyoneby shenanigans from canada
Beautiful place- awesome staffPosted Feb 21, 2014
We had an awesome time here, good was fantastic staff was great. Beautiful beach area lots of pools to choose from. Only complaint is our room was one of the older rooms, our friend had one of the newly renovated rooms which we saw and it was much nicer.
for Everyoneby zri from quebec, canada
Incredible resort and awesome staffPosted Feb 21, 2014
We were a group of adults and enjoyed our stay. Rooms were really clean, food was good, great ambiance all around hotel. The staff was really friendly and accommodating. Pool and beach areas were really nice. Would definetely go back and I recommend it to everyone.