Ratings based on 532 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 5, 2015
Cons: Air Conditioner
Location: Great location, we visited the Tulum Ruins and a beach nearby. Close to other attractions
We were in villa 338 It was close to the Lobby, which was close to the pool, beach, and buffet. not too noisy. We would have liked the room air conditioning to be a bit cooler. Food was great. Staff were super friendly, hard working people.
3 out of 5
by A verified travelerfrom British Columbia, Canada

Nice beach but below average resort

Posted May 4, 2015
Food: meh, drinks: meh, beach: great, pools: great, staff: meh Cabs were expensive and the resort isn't close to any cities. My bf and I went to playa one night and had a blast but it cost us nearly $100USD to go there and back. Would stay closer to either there or tulum next time. Would have been okay if there was more than just the disco opened past 11:00 but there wasn't. Latest bar's last call was 10:30 and snack bar says it's opened 24/7 but there is only one guy working past 10:00 or so and so ordering food can take a very long time and drinks weren't available when we went one night at 11:30 (including soft drinks and water). Beach was great which was important but just the overall abmosphere wasn't great and wouldn't recommended it for a young couple who wants a fun night life and good food and drinks.
4 out of 5
Recommended
for Everyone
by A verified traveler

Awesome resort all around, terrible beds

Posted Apr 28, 2015
The resort was amazing all around. Beautiful, clean and well kept. Staff were friendly, courteous and extremely helpful. The beds in the rooms however were much too hard..... Tough to endure 7 nights
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Delaware

Air condition

Posted Apr 24, 2015
Pros: Everything
Cons: Air conditioning
Location: N/A
The air condidition in the unit (#12) is inadequate and was know to the hotel to be so. This hotel is a very up scale hotel that is afforable. It was very disappointing. They said that inadequate air conditioning is in several units. My question to them was why would knowingly put a return customer (4) in a room with this condition. They have spent mucho bucks on several additions. Make NO sense not to improve comfort..
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Nice and close to beach

Posted Apr 20, 2015
Nice hotel. The rooms were ok, a little outdated, musty smelling and the shower leaked. The food was ok, but we had a chance to try to Coba Buffett and the food seemed nicer. Overall great trip just a few minor things. Would definitely recommend this resort.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom new jersey

wonderful !

Posted Apr 20, 2015
Pros: Everything
Cons: The saggy chairs around the pool
Location: It's pretty far from the airport but well worth the ride
This is our 5th time to this resort and still love coming here. We stayed 11 days and it was nice that the resort appreciates and recognizes return guests. The staff is wonderful , helpful and always smiling. Making dinner reservations was easy and it was nice to see that many chairs were added to the beach area. The chairs around the bool near the Rodizio steak house could use some new seats. Very saggy. I feel very comfortable here and it's a great place to chillax. I will return hopefully real soon. Kudos to the staff! 🐠🐠🐠
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 18, 2015
My sister and I staid for four nights and had a blast. All of the staff were nice and didn't mind our questions and we had good service at each food place we went too. We enjoyed the activities at the pool and found plenty of things to do without leaving the resort. It was great for relaxing or for small activities and the pool bar was great, Julio made great drinks!
4 out of 5
Recommended
for Families
by A verified traveler

Posted Apr 15, 2015
I would recommend this resort- great food, great entertainment but just needs a little updating in the rooms (better furniture).
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan

Beautiful!

Posted Apr 12, 2015
Pros: It is close to the beach and large enough that it never felt crowded.
Very beautiful hotel. Everything felt like luxury. All the staff was very friendly and helpful. Can't wait to return.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom illinois

nice hotel right next to beach

Posted Apr 6, 2015
Location: a little far out but if you like that its a plus.
this was our first time in this area. hotel lobby is very nice. service was very good. would recommend.