Ratings based on 429 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly staff

Posted Nov 20, 2014
Good experience. Friendly staff however the rooms were nothing to be excited about. Great shows at its sister facility Coba. However overall bar scene was only ok (most bars close at 11pm and do not open until 10am
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 18, 2014
Overall it was a pretty nice place to stay. There is a lot to do and a fun atmosphere. I would definitely go back.
3 out of 5
by A verified traveler

Posted Nov 11, 2014
The hotel is so big it started seeming like the Twilight Zone. The all-inclusive concept, with its restrictions and regulations, is not for my family and I. The staff was not always informed and added to the confusion when planning activities. There was a problem with the cable tv provider so that was out our whole stay.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom michigan

Overall would stay at this resort again.

Posted Nov 9, 2014
Cons: Toilet backed up several Times. Not enough wash cloths for each person in room. When we would ask they never had any to give us. Buffet was average. Need to make reservations for restaurants right when you arrive otherwise you will not get in until 10 pm. Pros: grounds beautiful. Location close to ocean. Our building was in the center of pools, buffet and close walking distance to ocean.
4 out of 5
Recommended
for Everyone
by A verified traveler

Grand bahia nice!!!

Posted Nov 9, 2014
Grand bahia is a very nice and clean place!! Service a little slow but overall a very beautiful place would go back again
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Philadelphia

10 days in September.

Posted Oct 20, 2014
Pros: The hotel is not perfect but acceptable.
Cons: The food scores 3 out of 5.
Location: The same as for near by resorts.
Huge grounds, very many 3-story buildings, nice sand beach, crystal clear water, coral reefs.
4 out of 5
Recommended
for Families
by A verified travelerfrom Midway, Ut

Weak drinks

Posted Oct 20, 2014
Cons: Food and drinks
Location: Don't miss visiting places like Tulum, Coba, Ek Balaam and Chichen Itza. Ex caret and Xel Ha are good and Explore is fun for older children.
Resort is very nice, pools, snack bars and facilities are very good. Hard to book specialty restaurants most only had times open after 9:30 which we don't like to eat that late. Food on buffet was large selection but only average. Fresh fruits were very good as was the salad bar. Drinks were on the weak side. The place is very well maintained and the staff was very helpful and friendly. Beach had lots of amenities and lots of fish to see in the "man made" reef. Resort is very large with people from all over the world. We enjoyed are stay but will go back to renting condos for future trips.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Las Vegas

Grand Bahia Tulum. Would definitely go again.

Posted Oct 11, 2014
It's easy to point out bad stuff and even a few negative comments will out weigh many positive ones. So let me say that we very much enjoyed our stay, the weather was perfect ( only sprinkled a little one day), and over all a really great experience. The properties are quite large and so to get around they have trams running constantly to pick you up and ferry you to where you want to go. Although we stayed at Tulum we were allowed to use any of the facilities, restaurants and pools at the Akumal and Coba properties. There is no air conditioning in the buffets or restaurants so your room is the only place for air conditioned relief. Eating while pouring sweat was a little unpleasant but if you grab a table near the perimeter where there's an open window the sea breeze can make things not only bearable but quite enjoyable. The staff was superb. Friendly, responsive and helpful. The property was immaculate. The food was very good in most cases and who ever is baking their breads is a wizard. Several pools at each property to accommodate whatever you're looking for from loud partying activities to quite and lazy reading and snoozing. Loved the beaches. A little rocky (in the water) in some places but quite a bit of beautiful white sand elsewhere. They have put in artificial reefs for breakers that look like beaches whales but really helped tone down the waves on rough days and they were fun to climb on. All in all a great experience and I would recommend it to friends
5 out of 5
Recommended
for Everyone
by A verified travelerfrom St. Louis

Great resort for the money

Posted Sep 5, 2014
Pros: Food, staff, hotel grounds, entertainment
Cons: The rooms are getting kind of dated. Some of them keep cooler than others. Housekeeping is average
Location: Its a drive from cancun airport, reserve a shuttle. Close to Xel-Ha and Tulum ruins. Xplor is a great time, super cool zip lines.
This was my fifth stay at the Gran Bahia Principe-Tulum. The fact I have been there that many times they do something right. I thought on my prior visit to this last trip things were going down hill a little but this stay things seem to be righted. For the price you will pay for the experience you get it is well worth the money. You have access to three resorts and a plaza with shopping, disco, and sports bar. The grounds and facilities are extremely well kept. The staff for the most part is extremely friendly and accommodating. Make sure to visit Ari at the upper pool bar he is THE best. The entertainment staff does a good job keeping you entertained Crazy pool games, beach volley ball, waterpolo, etc... The shows at night are surprisingly good although some of them are better than others. The singers and bands playing at the lounges and at the Hacienda Don Isabel are great and will have you moving. The beach is nice, it is a little rocky not unlike a lot of beaches down there so bring water shoes. For a nicer experience walk down to the beach for Akumal. You can actually snorkel there and see quite a bit of marine life. They have dolphins, jet skis, flying water boards, kayaks, para-sailing amoung other activities right on the resort. The buffets have a huge selection of different foods and its pretty tasty. The specialty restaurants are superb, make sure you do the Brasilian with the big skewers of meats! I love this resort and will probably go again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Southern California

Execllent resort with great service!

Posted Aug 18, 2014
Pros: The location was perfect and the all inclusive package made it worry free!
Cons: Easier access to the internet. Wireless internet rates were expensive and per device. Free internet was available only in the lobby for 1 hour per day
Location: The location worked out perfect for us. We saw the ruins in Tulum and Chichen-Itza, snorkeled in Cozemel, and shopped in Playa del Carmen.
The room was clean and spacious. The bed was very confortable. The beach was excellent and pools were big and clean. We had a great time hanging out at the beach and there were a lot of activities to do in the area and at the resort. We enjoyed the shows in the evenings and the staff at the hotel helped us to plan and reserve our excursions. We went to the ruins in Tulum which are about 30 minutes away and we also took a day and went to see Chichen-Itza which is a little over 2 hours away from the resort. If you go to Chichen-itza, be sure to book a guide. The food at the resort was great!