Ratings based on 359 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.5 Hotel condition
They paid and stayed.
by A verified traveler from dallas tx
Nice beach!Posted Jul 16, 2014
The beach and sports facilities are wonderful! Lots to do and the rooms and hotel is in top shape and well maintained. But the food is really the worst we've had at any resort anywhere!!!
by A verified traveler from New Jersey
Mediocre service and terrible foodPosted Jul 14, 2014
The hotel is gorgeous and the facility is beautiful to the eye. I stayed at the Mayan Suite. We experienced a leak that was not taken care of and all the of Kentenah Reception could so was say: "All I can do is apologize. These things happen." There was poor air conditioning throughout the resort and to my surprise, only decent Mexican food at the buffet. Expedia promised us free room service the three times we called to verify, however, they lied. I vacation 1-2x a year and this was a huge disappointment. Also, unsanitary. There were several wildlife creatures climbing on tables and eating left overs. The bars all smelled like fermented liquor and this potent smell was at every bar. Again, very scenic, but a huge disappointment in staff training, poor management, and terrible food.
for Everyoneby A verified traveler from Franklin, MA
Activities galorePosted Jul 13, 2014
Pros: Food, drinks, staff, snorkling
Cons: Wooden walkways need repair
Location: We snorkled with the turtles in Akamel and went to Tulum.
There were so many activities for everyone. The food and drinks were better than most all-inclusives with excellent restaurants and theme nights at the buffet. Beautiful beach and pools with a wonderful and very hard working staff. I usually don't go to the same place twice but we are already planning to return here next year.
for Everyoneby A verified traveler from F
Great property but hotel needs to be managed bettePosted Jul 13, 2014
Overall, we had a great time, my teen age boys loved this resort and want to go back next year but I am not sure as hotel needs to improve their service, especially check in, it took an hour to change a room from king size bed to double beds, even though this was confirmed from US, food is hit or miss, not being able to make reservations for dinner. I waited 20 min for steak place only to be told there is a 2 hour wait. There were so many other small things that makes me reconsider vacationing at grand palladium again. That is unfortunate as the place is beautiful.
for Everyoneby A verified traveler from Grand Palladium Kantenah
Decent room, loved the beach.Posted Jul 9, 2014
The hotel room was good, the staff was friendly and good entertainment at the resort at night. I loved the beach. Clear blue water and you could even see the fish! :)
by A verified traveler from New Jersey
Rooms no where near the beachPosted Jul 4, 2014
Hotel was nice but it was way to large. Way to much walking from lobby to lobby. Hardly anyone spoke English .
for Everyoneby A verified traveler from Montreal, Canada
Posted Jul 4, 2014
Perfect Hotel for a Family vacation. Everything about this hotel great.
for Everyoneby A verified traveler from Chicago
Excellent all inclusive resort close to the beachPosted Jul 3, 2014
Beautiful all around. Couldn't ask for better service. Loved the food and everything that was offered at the resort. Didn't really have to leave at all and fully relaxed! The only thing that I was a little upset about was trying to get cash from the ATM on the resort (even to exchange, they do take US bills) & even though my room was outstanding the bed was a little uncomfortable. A little too hard as a rock for me. But honestly I plan on going back in the near future!
for Everyoneby A verified traveler
Great beachPosted Jul 2, 2014
Beach is nice with lots of fish. Staff is friendly. Pillows not the most comfortable but manageable. Some maintenance needed in areas but nothing to stop from going. Pool and beach make up for any needed repairs on the wooden walkways.
for Everyoneby A verified traveler from Pennsylvania
Great location with an excellent beach!Posted Jul 2, 2014
Pros: The beachfront was expansive and the pool areas and other amenities - snack bars, swim-up bar, restrooms, etc. were ideally located and easy to get to
Cons: The food - while plentiful and of great variety - was very pedestrian and lacked character and flavor. Also, the option to purchase top shelf liquor!
Location: Tulum was awe-inspiring, as was snorkeling and swimming with the turtles. A day-trip to Playa del Carmen and/or Cozumel is also a must!
The staff was excellent, accommodating and super friendly. The beachfront had great variety and the salt water pool area was a real treat! Getting to the resort and back was fairly straightforward and taking the local "bus" into Play del Carmen for the day was a highlight of the trip.