Ratings based on 410 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified travelerfrom Northampton, MA

Relaxing vacation but still very kid friendly

Posted Feb 24, 2015
Pros: Pools, pool-side fitness program, ability to participate in activities or just as easily find a quiet spot on the beach - like in one of the hammocks.
Cons: No need for plastic mattress covers, switch out comforters for more modern bedding, internet
Location: Very close to many fun things. Tulum Archeological Site, cenotes and jungle tours, Akumal for swimming with the turtles
We just returned from a lovely stay at the Grand Palladium. We generally do not stay at resorts so we were a little wary but the experience was very good. My daughter was beyond thrilled with the Kids' Club (and participated in several of their performances in the evening - a huge thrill for her). We also really enjoyed morning yoga followed by POP Fitness at the pool - we both agreed that Pedro was a great instructor. The yoga especially was a great way to start the day. The hotel being spread out (it's actually five hotels), there was also plenty of room to get a good run in along the trails, beach and paths at the hotel - just be careful not to step on an iguana. We had booked the Kantenah but were bumped to the Riveria. This was a bit farther from the kids areas but was perhaps quieter. We were near the salt water pool (good place for kid snorkeling) and close to the onsite Brazilian restaurant, which became our favorite. The room itself was very large - perhaps almost too large for two people (we booked a Junior Suite) but well-appointed. The bed could definitely be upgraded as the plastic mattress cover and the comforter - not duvet - but comforter were very old-fashioned. The free internet was painfully slow and the premium upgrade (which we paid for but were later refunded) did not work - this may not matter to a lot of people but should be noted if you are trying to squeeze in some work while on vacation. Overall, an excellent stay and we would recommend this hotel.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles, USA

Nice hotel with friendly stuff

Posted Feb 20, 2015
Pros: Beech at the Colonial was great
Cons: Better English for personal to communicate. Reservation in ALa Carte restaurants for all guests. More information about evening entertainments
It is verry long drive from Airoport. We've been upgraded from standard room in Kantenah to junior suit in White Sand upon arrival. Don't go for it. Room was nice, but beech is rocky. We did go to Colonial every morning and spend hole day there one the beach. Returned to our room at night. We did eat there in "La Hasienda" buffet, which by the way we liked the best. Waiters there so friendly and go extra stepp to satisfy customer needs. Variety of food endless and tasty to. Palladium complex has 4 resorts and is huge, but they have train taking you between their lobby if you don't feel like walking. We liked to walk, it's beautiful place. Lots of a la carte restaurants, but no reservations. First come, first serve and waiting time vary from 30 min to 1.5 hour. So we mostly ate dinner in the buffet. Beech buffet doesn't feel sanitary so we didn't go there even for snacks. Service could be better: we asked for blankets 3 times and used coverlet instead (never have gotten blankets). Overall we maid the best out of it and enjoyed our stay.
2 out of 5
by A verified travelerfrom Pittsburgh

Too Big. Hard to get around the resort.

Posted Feb 20, 2015
Pros: The food at most of the restaurants was good. The resort was clean and the staff was friendly.
Cons: Better signage where you are in the resort. The four main lobbies look the same. You are confused were you are. Better trams through resort.
Location: Tulum and the ruins are close. A couple hours away, you can be at Coba and Chitchen Itza. These are all easy drives if you rent a car.
The resort is too big. There is a tram that will pick you up, but it is not consistent. It doesn't start until 8am. This isn't good if you want to go to breakfast early. A couple times we were not able to use it because it was being used for wedding parties (wedding parties got preferential treatment over other paid guests). We had elderly parents with us with mobility issues and we found the resort was too big for them to get around. There were special trams for elite members. We were not permitted to use them. You will need a map to get around the resort. We spoke with other guests and they all recommended carry a map and it will take you 3 days to figure your way around the resort. We requested king size beds for each room and we didn't get this. We were given a room with two double beds. The beds and pillows were the worst we ever slept in. Each bed had a plastic cover on the mattress. Each time you moved, you would hear the plastic crinkle. I've traveled a lot and I have never slept in such a bad bed. Some of the the restaurants were good, others were horrible. The Brazilian BBQ was nothing but dry overcooked meat. The steak restaurant took 1.5 hours to get our food. The Mexican restaurant was excellent. The buffets were excellent too. The beach was okay. Been to better beaches. There was a lot of coral and rocks in the water. The saltwater pool was a joke! It was pool cut out along the shore with ocean water flowing in and out.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Family & Couples Location

Posted Feb 18, 2015
Pros: The rooms were not close to the lobby therefore they were very quiet and comfortable. With a small stocked fridge in each room.
Cons: Publish the activities that are taking place at each of the pools on a brochure so that people could have them and know what pool to be at for each.
Location: Did not wander off the complex as it had everything there on site.
The hotel was very large with 5 lobbies and three huge pools. One with water slides and activities for the kids and one at another location where there was more activities for the Adults. There is also an Adult Pool available at two different locations as well as a salt water pool in a more secluded area along the beach. Snorkeling was average, great for the beginner. The complex is huge with 5 lobbies and many villas located throughout the complex. They have convenient transportation between lobbies as well as throughout the complex. Numerous restaurants are available for your pleasure so there is no shortage of food selection. Large buffets are also available for those that desire as well as a 24 hour restaurant on the beach. The beach is very large and has many chairs and shade for those that want to get out of the sun. They have many activities at the pool each day from yoga, water aerobics, volleyball, water polo, spinning class and many more fun things. They also had shows in two different areas at different times each evening with audience participation. One of the lobbies also had a very large disco available for the night life. I would recommend this to all my friends.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom OKC, OK

Great place to relax and close to excursions.

Posted Feb 17, 2015
Location: About an hour from the airport, but love that it is close to excursions. We went zip lining, repelled and took an awesome tour of the ruins in Tulum.
Had a wonderful trip and look forward to coming back next year. We joined the vacation club and look forward to many more vacations. Staff was very nice and even though the resort is spread out in the huge location, there were golf carts everywhere willing to take you from place to place, but why take a cart when the walk is beautiful on the grounds through the jungle. We did not have our kids with us but plan to bring them here next year.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Lebanon, Pa

Large All inclusive

Posted Feb 8, 2015
Pros: Staff, cleanliness and the wildlife...
Cons: Buffet food can get repetitiive.
Location: Beautiful location and really no need to leave the resort.......Awesome place
Wildlife and the landscaping along with the attentive staff and decent food. I am a runner and loved jogging on the grounds.....A lot of area to jog.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Denver

Great room, nice beach...

Posted Feb 4, 2015
Pros: A la carte restaurants (dinner only) save the day when it comes to food. Buffets are like most buffets, crowded and bland.
Cons: The front desk - horrendous. It seems like many tours use this hotel so they are not staffed to handle more than a few check ins/outs at a time.
We had a Mayan (couples) Suite. These suites are on the north end of the property and it is pretty devoid of kids in that area so until/unless you head to the pools, it is almost like being at an adults only location. There is a bar and a great beach here. We can't sit on the beach for more than about 2 days without going bonkers so if you haven't spent any time in the Akumal area, you are in for a treat: Cenotes, adventure parks, Tulum, and the famous Akumal beach (but I can't believe how many tours now go there with snorkelers (I'd been several years before and it was a quiet and private locale; no more).
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Philadelphia, PA

Beautiful Setting

Posted Jan 14, 2015
Pros: We really enjoyed the pools, beach, and views of the ocean. In the evenings, the different restaurants and bars were fun to try out.
Cons: Some furnishings/bedding & walkways could be updated. An opportunity to make one or two advance dinner reservations, would have been an added plus.
Location: The location has opportunity for 1 or 2 side trips, however costs are high. We loved visiting the ruins in Tulum and snorkeling/zip biking at Xel Ha.
Grand Palladium was a tropical resort with beautiful pools and a lovely stretch of beach. Staff were friendly and the food very good. Activity leaders by the pool were very energetic and welcoming. The grounds were beautiful to walk, and you got the chance to see the wildlife and birds native to the area. The atmosphere was very relaxing and our family of four, including two sons just out of high school, very much enjoyed our stay.
2 out of 5
by A verified traveler

Will never return to this hotel

Posted Jan 9, 2015
The room is outdated and smells. The food including the sea food restaurant which needs one day advance reservation is bad. If you are looking for quantity not quality this is the place for you.
3 out of 5
by A verified travelerfrom Detroit

Moldy room, bad coffee and service for breakfast

Posted Jan 8, 2015
Pros: I have to admit the hotel has great shows, more then you can watch
Cons: Yes, better WIFI for rooms, clean rooms better. I had trash waiting for two days in the basket. Have better coffee and available right away at table
Location: Explor is a fantastic place to go, Perfect! Ex-caret is next one, but be prepare to spend more money at the park
As soon as we got in, they moved us to upgrade rooms, which were on the other side of the hotel and on the rocky beach not sandy. We had two rooms and one was fine, but the other room had musty moldy smell. They told us it was upgrade and better rooms and lobby. They have 4 lobbies, 4 different names for the hotel but it is one all together. We tried to tell them that we wanted to switch back the next day, but the front desk told us that there is nothing available and we got nice place to stay and explain us how to get to the beach. You have to walk through the bridges that have wood boards that are uneven and if you do not watch where are you going....you trip over, they have transportation as carts to room and train between the lobbies and it always took us at least 10-20 min wait time. Hotel has so many restaurants and we were explained that no reservation needed. We went to dinner that did not require reservation at the time it opened and got in the line ...When it was our turn we were told to come back in one hour and a half ( it was Italian ) Next door Chinese took us in 40 min instead. I have addressed this to the manager in charge for the restaurants and she told me that special members of Royal suites do make a reservations and whatever left is for the rest of the guests, sorry.... would you like to join our club? she asked. Anyway every breakfast we wait for 20 min for coffee, plus it was bad. They never have it ready, it took so long.. WIFI was free and bad