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Rating 10 - Excellent. 1117 out of 2533 reviews" "
10 - Excellent
1,117
Rating 8 - Good. 654 out of 2533 reviews" "
8 - Good
654
Rating 6 - Okay. 358 out of 2533 reviews" "
6 - Okay
358
Rating 4 - Poor. 207 out of 2533 reviews" "
4 - Poor
207
Rating 2 - Terrible. 197 out of 2533 reviews" "
2 - Terrible
197
8.6/10
Cleanliness
8.0/10
Staff & service
8.2/10
Amenities
8.4/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Excellent
Dorota
Traveled with family and small children, Traveled with partner, Traveled with family
We loved our stay at Grand Riviera Princess. This is the first time Platinum Expedia status was acknowledged and entitled us to extra benefits: platinum restaurant options and platinum swimming pool. We truly enjoyed our stay: restaurants, swimming pool, beach, fun activities. We will be back!
Dorota
Stayed 5 nights in Apr 2024
4/10 Poor
Tabitha
Traveled with family and small children, Traveled with family
I had high expectations for this resort from the pictures of the property and other people’s reviews but once we arrived I was disappointed. The resort needs a lot of upgrades and our room did not looked or smelled clean. Had a mosquito and cockroach problem in our room and some of our other family room that came with us too. The food was not good either , my husband left with food poisoning. Would nog recommend this resort to anyone and will never stay here against
Hello dear Ones ,
i love absolutely everything .
Super feliz y satisfecha con todo .El staff de primera , el Concierge Antonio Jesus fue my atento ; educafo ; servicial . Excelente persona :Paola , la jovencita del bar es divina y muy carinosa. Y asi podria nombrar a tantos trabajajadores . Comida fabilosa , expectaculares shows etc
Continuo saboreando mi maravillosa experiencia . Mil gracias ,
Vergi
Stayed 7 nights in Apr 2024
4/10 Poor
Amanda
Traveled with group, Traveled with partner
Apr 23, 2024
Disliked: Cleanliness, staff & service
Front desk was rude and short with me. I felt like an inconvenience because I spoke English.
According to the description i was told Id get a welcome gift and discounts. I was not given anything. We booked the same room as our friends they recieved gifts a welcome sign discount for massage. I did not want to ask while on property because the attitude each time when asking a simple question. Overall the service everywhere else was great. Very accommodating. Very friendly. Eager to help or seek help if they couldn't help. Overall I had a wonderful time at your resort and would recommend it to friends. You can't let one sour apple ruin it for the rest of us
GREAT GREAT GREAT!! Can't say enough good about this property, the service, the amenities, everything. The grounds are impeccably kept, every staff member was courteous and helpful and the place is beautiful. We will definitely come back!
Was an amazing trip was no reason to leave resort, all restaurants were 5 star and all staff were amazing!
David James
Stayed 10 nights in Feb 2024
6/10 Okay
Martha
Traveled with family and small children, Traveled with partner
Apr 22, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I didn’t like the room I think the rooms are overdue for an upgrade.
I don’t like the misquotes. There are a lot of them everywhere.
I come back home full of misquotes bites
Need a wider variety of food and proper labelling of food especially for persons not eating certain meats
Nisha
Stayed 5 nights in Apr 2024
Response from Betsa on Apr 22, 2024
Dear NishaThank you very much for your generous rating and for sharing your valuable opinion. Feedback is always appreciated and we will look into the situations you point out in your review. Best regards
Dear HarlinThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards
First time visiting Cancun and this resort was phenomenal! To the suites, all inclusive options, the staff is incredible! We definitely enjoyed our stay here and will be back again!
Andrea Michelle
Stayed 4 nights in Apr 2024
Response from Betsa on Apr 22, 2024
Dear AndreaThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards
Dear Lee AnnThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back very soon. Regards
Everyone and everything was great and very wonderful!
Definitely going to be coming back
Chanesty
Stayed 6 nights in Apr 2024
Response from Betsa on Apr 22, 2024
Dear ChanestyThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards
We would definitely go back to grand riviera Princess. Such a great resort. Lots of great dining options and the swim out room was worth every penny.
Nancy
Stayed 7 nights in Apr 2024
Response from Betsa on Apr 22, 2024
Dear NancyThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back very soon. Regards
Hello dear Oscar. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.
Nice location empowered by nature and wild animals. Lots of pools and an organized beach area with bars, spas and tents. Good choice of entertainment and restaurants.
Inna
Stayed 4 nights in Apr 2024
Response from Dani Santizo on Apr 22, 2024
Hello dear Inna, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We are happy to know that we offer an outstanding experience on this occasion. Thank you very much for your appreciation of our gastronomic proposal, entertainment and the calm and relaxed atmosphere that we always try to maintain for our guests. We hope to have you back soon at Princess.Kind regards.
Awesome place for the family or to party. Food was amazing top shelf booze and a great beach
andrew
Stayed 3 nights in Apr 2024
Response from Dani Santizo on Apr 20, 2024
Hello dear andrew, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, without a doubt your comments will be well received by all the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return on Princess.Kind regards.
Great staff lots of options for dining and entertainment. Loved our stay.
jim ford
Stayed 10 nights in Apr 2024
Response from Dani Santizo on Apr 18, 2024
Hello dear Jim, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.
8/10 Good
ADRIANNA, DALLAS
Traveled with family
Apr 18, 2024
I like that it’s opened walkable, quiet and safe. But they do need to work on their customer service the staff and the clean of the room. The food was very repetitive most of the time.
ADRIANNA
Stayed 4 nights in Mar 2024
Response from Dani Santizo on Apr 18, 2024
Hello dear Adriana, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.
was beautiful, plenty of food only went to the buffet, huge pool, room was great, has a night club so we didn’t need to drive out
Julia
Stayed 4 nights in Apr 2024
Response from Dani Santizo on Apr 18, 2024
Hello dear Julia, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, without a doubt your comments will be well received by all the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return on Princess.Kind regards.
Hello dear Lindsey, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.
10/10 Excellent
Akash
Traveled with family and small children, Traveled with family
The stay was excellent and so many things to do. It is conveniently located with easy access to 5th avenue. A shuttle bus takes you to there for $4 per person. I recommend anyone this resort with the size and activities and friendly staff.
Akash
Stayed 4 nights in Apr 2024
Response from Dani Santizo on Apr 18, 2024
Hello dear Akash, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, without a doubt your comments will be well received by all the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return on Princess.Kind regards.
Very nice hotel , nice a quiet , clean . Staff friendly
Wendy
Stayed 4 nights in Apr 2024
Response from Dani Santizo on Apr 18, 2024
Hello dear Wendy, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, without a doubt your comments will be well received by all the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return on Princess.Kind regards.
Amazing ! Big Property & Pools , Free Room Service W/ Platinum Upgrade , Quiet & Chill . Night Club On Property , Drinks Are Not Watered Down !!
Janaeya
Stayed 4 nights in Apr 2024
Response from Betsa on Apr 17, 2024
Dear JanaeyaThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back very soon. Regards
Hello dear L Andrea, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like.Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future.Kind regards.
Dear MelanieThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards
10/10 Excellent
Stephanie L
Traveled with group, Traveled with partner, Traveled with family
We all (13 of us) loved our stay! Only thing i would change would be the ability to book a restaurant for dinner starting the first day of your stay. No reason you shouldn't have the option every single day. If they all get booked up then perfect. Other then that everything was excellent!
Stephanie L
Stayed 7 nights in Apr 2024
Response from Betsa on Apr 17, 2024
Dear StephanieThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back very soon. Regards
The property was lovely except there was a lot of garbage in the trees around the property.
Alana Rae
Stayed 7 nights in Apr 2024
Response from Betsa on Apr 17, 2024
Dear AlanaThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. Feedback is always appreciated and we will look into the situations you point out in your review. Best regards
The website showed I could cancel this trip for partial reimbursement and I called and they informed to call the resort. The resort seemed to have no idea on what to do for cancellations. Very unhappy and unimpressed as I missed out on over $2000 for a vacation I couldn’t attend due to an emergency. At least honour your own policy SMH
Ashley Paula Lindsey
Stayed 4 nights in Apr 2024
Response from Betsa on Apr 16, 2024
Dear AshleyThank you for taking the time to write your opinion. We are sorry that our service was not totally satisfactory. For us, it is important to please all our guests and we appreciate you sharing your experience with us, as this way we will know where we should improve. We hope that we can regain your trust and have the opportunity to serve you again. Best regards
10/10 Excellent
Valyne
Traveled with family and small children, Traveled with partner
I went with my husband and 9 year old son. We all had an amazing time- this was our first time here and we will ABSOLUTELY be back. When we got home we already started planning our next trip back. The staff was SO kind, attentive, and helpful. The property was incredibly gorgeous, and all of the wildlife was magical. I loved how the trolly came every 15 minutes so we could get a quick ride if we needed to. I would give this property and experience a 10/10. THANK YOU !
Valyne
Stayed 6 nights in Apr 2024
Response from Betsa on Apr 15, 2024
Dear ValyneThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards
8/10 Good
Arely
Traveled with family and small children
Apr 15, 2024
Liked: Amenities
It was good, the facilities are old, but in general good, the food is good, the service is ok, not that friendly
Arely
Stayed 3 nights in Apr 2024
Response from Betsa on Apr 15, 2024
Dear ArelyThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards
Dear SylviaThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards
Todos estuvo excelente
Y el personal muy atento y amable
Maria I.
Stayed 5 nights in Apr 2024
Response from Betsa on Apr 15, 2024
Estimada MariaMuchas gracias por tu excelente calificación y compartirnos tu valiosa opinión, nos llena de felicidad saber que tu estancia fue muy placentera y disfrutó al máximo de todo lo que Princess tiene para ofrecer, nos llena de orgullo saber que nuestros colaboradores han sido parte fundamental de esto, esperamos tenerte de vuelta muy pronto. Saludos
I truly enjoyed my birthday trip here. When I first arrived the staff was very welcoming. Since it was my birthday and I wanted an ocean view they switched my room shiftly. There was so much things to do and so many animals on the resort. The food was regular resort food and a little disappointing but I loved the breakfast. There were many options on where to eat on the resort. I even purchased my cocobongo ticket from the resort and was able to get a ride to and from.
Abigail
Stayed 4 nights in Apr 2024
Response from Betsa on Apr 15, 2024
Dear AbigailThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards
Dear TylorThank you very much for your excellent rating, we'd have loved to know how was your experiences with us, we hope you had a very pleasant stay, we hope to have you back again very soon. Regards
Dear RobertThank you very much for your excellent rating, we'd have loved to know how was your experiences with us, we hope you had a very pleasant stay, we hope to have you back again very soon. Regards
This was our first stay at an all inclusive resort. We usually do cruises. I was impressed with the staff, the rooms and the dining options. The rooms in the platinum area were almost palatial in size, the ala carte dining sites were all good and the staff always helped with whatever needs we had. The only complaint is the nightly entertainment is only one step above a bad high school musical most times. They try but when dancers are all you have don't even attempt an actual play by acting like it's a silent movie with dance sequences.
Jack Ray
Stayed 5 nights in Apr 2024
Response from Betsa on Apr 15, 2024
Dear JackThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards
A very relaxing time had there. Staff were very friendly and helpful. Good place to get away from everyday hustle and bustle.
Robert
Stayed 8 nights in Apr 2024
Response from Betsa on Apr 15, 2024
Dear RobertThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards
Very good experience overall. Clean, nice rooms and generally friendly staff. Pretty good dining options.
Sirdjan
Stayed 5 nights in Apr 2024
Response from Betsa on Apr 15, 2024
Dear SirdjanThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards
Dear DariaThank you very much for your excellent rating, we'd have loved to know how was your experiences with us, we hope you had a very pleasant stay, we hope to have you back again very soon. Regards
Amazing staff and beautiful resort. It was perfect from beginning to end.
Phany
Stayed 5 nights in Apr 2024
Response from Dani Santizo on Apr 12, 2024
Hello dear guest, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, without a doubt your comments will be well received by all the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return on Princess.Kind regards.
Hello dear Vaneisha, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.
8/10 Good
Anthony
Traveled with group
Apr 12, 2024
Liked: Staff & service, amenities
Everything was good but lots of garbage in pools from the day before and very dirty pools. Food was ok buffets were not good and limited on food to choose from and same thing every day.
Anthony
Stayed 7 nights in Apr 2024
Response from Dani Santizo on Apr 12, 2024
Hello dear guest, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not pleasant, we will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.
Long walk everywhere, Platinum members constantly asked room number to get top shelf liquor even though we were wearing platinum bracelets. Tipping made no difference other than the Bellboys who were VERY appreciative. Easy to book ala carte restaurants with phone app. Long lines for bar and long wait times for drink service. If you want a decent pool lounger with any chance of shade, 6 am isn’t even early enough to reserve it. Lovely time had, will not likely return to this resort. Definitely not a 5 star, more like a 4.25 star.
Mark Gordon
Stayed 7 nights in Apr 2024
Response from Dani Santizo on Apr 12, 2024
Hello dear Mark, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not pleasant, we will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.
10/10 Excellent
Alex
Apr 11, 2024
Liked: Property conditions & facilities
Loved it
Alex
Stayed 7 nights in Apr 2024
Response from Dani Santizo on Apr 12, 2024
Hello dear Alex, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.
The staff was amazing, very friendly and genuinely cared about their guests safety.
I wish there was more "buses" to take the platinum guests to and from the lobby area and their rooms.
Peyton
Stayed 7 nights in Apr 2024
Response from Dani Santizo on Apr 12, 2024
Hello dear Peyton, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, without a doubt your comments will be well received by all the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return on Princess.Kind regards.
Hello dear Irene, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.
Hello dear Kyle, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.
This hotels food was good, very clean, lots of activities, lots of pools, beach was clean.
Irma
Stayed 3 nights in Apr 2024
Response from Dani Santizo on Apr 11, 2024
Hello dear guest, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, without a doubt your comments will be well received by all the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return on Princess.Kind regards.
Hello dear Riley, thank you for taking the time to rate the hotel and share with us what your experience was during your stay.We feel happy and motivated to know that he enjoyed his vacation with us. We will continue to make great efforts to provide good service and unforgettable experiences to all our guests.Thank you very much for your preference, we hope you can return soon.Kind regards.