Dear Aubrey Lynn, Thank you for your glowing review of the Grand Sirenis Riviera Maya Resort & Spa. We are delighted to learn that you thoroughly enjoyed every aspect of your stay, from the attentive and personable service provided by our staff to the delectable food and beverages offered.We appreciate your feedback regarding the availability of events and the distance to the club. Rest assured, we will take your suggestions into consideration to further enhance the guest experience.We will ensure that Dianna receives the recognition she deserves for her exceptional service.Thank you for recommending our resort, and we look forward to welcoming you back soon.Warm regards,Juan Marí Assistant Manager

Dear Marvin,Thank you for taking the time to share your recent experience at Grand Sirenis Riviera Maya Resort & Spa with us.We were delighted to read that you were impressed by the beauty of our facilities and thoroughly enjoyed the delicious tacos at the Snack Bar. However, we were disheartened to learn about the cleanliness issues in your room, as well as the inconvenience caused by the broken A/C and the unavailability of certain amenities. Please accept our sincerest apologies for these oversights. Rest assured, we have already communicated your feedback to the appropriate departments to ensure that these issues are promptly addressed and prevented from occurring in the future.On a brighter note, we are thrilled that you enjoyed our culinary offerings at the French and Brazilian restaurants. Your recommendation means the world to us and serves as a testament to the hard work and dedication of our team.We sincerely value your patronage and hope to have the opportunity to welcome you back for an even more enhanced experience in the near future. Warm regards,Juan MaríAssistant Manager

Dear esteemed Kathleen,Thank you for taking the time to share your review of your recent visit to Grand Sirenis Riviera Maya Resort & Spa. We appreciate your understanding and positive feedback despite the renovations taking place at our resort.Your kind words will be passed along to our staff, especially Derek and Isaac, for their exceptional and accommodating service.We are delighted to hear that we exceeded your expectations, and we eagerly look forward to the opportunity to host you again soon.Best regards,Juan MaríAssistant Manager

Dear Dennis,Thank you for sharing with us your positive review. We are glad to hear that our resort never felt crowded. We are also delighted to know that you thoroughly enjoyed the stunning beach area and the presence of fish.It is also interesting to learn about your interaction with dolphins and sightings of monkeys, coatis, and iguanas around.On the other hand, it is truly gratifying that our gastronomic offerings and exciting shows left a positive impression on you. Our greatest reward is your satisfaction, and we are thrilled that we succeeded in providing an enjoyable experience for you. We sincerely hope to have the pleasure of hosting you in the near future.Sincerely, Juan Marí Assistant Manager

Dear Kristal, First and foremost, allow me to extend a warm greeting to you and hope this message finds you well. We would like to express our gratitude for taking the time to give us a 4 rating.For us, it is of vital importance to receive feedback and ratings from our guests as they reflect whether our main goal of ensuring guest satisfaction is being achieved. From your rating, we can see that your stay was satisfactory, and we are delighted about that.The Grand Sirenis family hopes that you are doing well, and once again, thank you for your time.Best regards,Juan MaríAssistant Manager

Dear Melissa, We express our heartfelt gratitude for your detailed review of your interesting visit to Grand Sirenis Riviera Maya Resort & Spa.We are delighted to hear that your holiday was pleasant overall, and we take pride in delivering outstanding service.However, we apologize for the minor hiccups and oversights you encountered during your recent stay. Rest assured that we will thoroughly review these aspects of our offerings and ensure a seamless experience for all our guests. We highly appreciate your recommendation, and we eagerly await your return for what promises to be another delightful family experience. Best regards, Juan Marí Assistant Manager

Dear Carla, We express our heartfelt gratitude for your positive rating of your recent experience at the Grand Sirenis Riviera Maya Resort & Spa. Ensuring our guests' utmost satisfaction is our top priority, and we are delighted to notice that we succeeded in providing such a pleasant stay for you. It is truly gratifying to receive your positive scores in every aspect of our services. We sincerely hope to welcome you back for another amazing holiday in the near future. Best regards,Juan MaríAssistant Manager

Dear Sarah,Thank you for choosing Grand Sirenis Riviera Maya Resort & Spa and for sharing your wonderful experience. We are delighted to hear that our staff's kindness and helpfulness, along with the cleanliness of the beach and pool areas, contributed to your enjoyable stay. It is heartening to know that our concierge assisted you in booking a la carte restaurants and made your mom's birthday celebration memorable with a beautifully decorated room and a special cake. We are thrilled you had a wonderful time and we hope to welcome you back for more unforgettable moments.Warm regards,Juan Marí Assistant Manager

Dear Juan, We are honored to receive your feedback regarding your experience at Grand Sirenis Riviera Maya Resort & Spa. It is delightful to know that your stay with us was great overall. Your commendations on our delectable culinary offerings and the outstanding service provided by our staff are highly appreciated. We value your review and hope for the opportunity to welcome you back for another fantastic holiday experience. Sincerely, Juan Marí Assistant Manager

Dear Gerardo,Thank you for sharing your feedback regarding your recent visit to Grand Sirenis Riviera Maya Resort & Spa.We are delighted to hear that you found our resort to be a great spot for a relaxing getaway overall. We appreciate your compliments on the music, delectable dishes, and the surrounding nature.It is truly rewarding for us to know that we succeeded in creating a relaxing holiday experience for you, and we hope to have the opportunity to welcome you back soon.Best regards,Juan MaríAssistant Manager

Dear Sonia,Thank you for sharing your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are pleased to learn that you found our property well-maintained, as ensuring a pristine environment for our guests is a top priority.However, we are disappointed to hear that the comfort of the pillow and bed did not meet your expectations, and we apologize for any inconvenience this may have caused.On a positive note, we are delighted that our service stood out to you during your stay, and we take pride in providing professional assistance.We appreciate your review and eagerly anticipate the opportunity to welcome you back for another holiday soon. Best regards,Juan MaríAssistant Manager

Dear Michelle Yee We express our heartfelt gratitude for your positive rating of your recent experience at the Grand Sirenis Riviera Maya Resort & Spa. Ensuring our guests' utmost satisfaction is our top priority, and we are delighted to notice that we succeeded in providing such a pleasant stay for you. We sincerely hope to welcome you back for another amazing holiday in the near future. Best regards, Juan MaríAssistant Manager

Dear Pamela,We sincerely appreciate your review of your recent experience at Grand Sirenis Riviera Maya Resort & Spa.We are thrilled to hear that you found our staff delightful, and we greatly value your kind words. Ensuring a welcoming environment for all our guests is our utmost priority, and we are delighted to learn that we achieved this during your stay.Thank you for sharing your positive feedback, and we look forward to the chance to welcome you back on a future visit to continue crafting memorable moments together.Best regards,Juan MaríAssistant Manager

Dear Ramiro, Thank you for sharing your experience with us at Grand Sirenis Riviera Maya Resort & Spa. We are thrilled to hear that you enjoyed the atmosphere and jungle surroundings. Your feedback is greatly appreciated, and we hope to welcome you back for another memorable stay soon.Warms regards, Juan Marí Assistant Manager

Dear Peterson,Thank you for taking the time to share your review of your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We appreciate your feedback and we are pleased to hear that despite the ongoing renovations, your overall experience was enjoyable.We are delighted that you were able to take advantage of our plethora of amenities, from relaxing massages to our fully-equipped gym. It is wonderful to hear that our staff provided friendly and attentive care, going above and beyond to ensure your comfort. Their dedication will certainly be acknowledged.We are thrilled that you found our resort to be the perfect spot for a fantastic getaway, and we cannot wait to welcome you back for another pleasant stay.Warm regards,Juan MaríAssistant Manager

Dear Emily,Thank you for sharing your review of your recent experience at Grand Sirenis Riviera Maya Resort & Spa. Your feedback is incredibly valuable to us.We are delighted to hear that you enjoyed our pristine pools, lazy river, and the resort's landscaping.However, we sincerely apologize for any inconvenience caused by a lack of information regarding the portion of the resort under renovation during your stay. Your feedback is essential as we strive to maintain our standards during this period of improvement. Please rest assured that we are actively addressing these concerns and working to enhance every aspect of your stay.We truly appreciate your positive rating and the insights you have provided. We eagerly anticipate the opportunity to welcome you back for another fantastic experience on your next visit.Best regards, Juan MaríAssistant Manager

Dear Veronica,Thank you for taking the time to share your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We greatly appreciate your positive review, and we are delighted that you enjoyed the overall beauty of our resort. However, we sincerely apologize for the inconvenience you experienced due to the presence of bugs in your room and the shortcomings in our shuttle service throughout the resort.Despite these challenges, we are pleased to hear about your positive interaction with David Baak Tun. He truly embodies the spirit of hospitality that we strive for, and we will ensure that his exceptional service is recognized.We look forward to welcoming you and your family back to create more unforgettable experiences together.Warm regards,Juan MaríAssistant Manager

Dear Heather Moira,Thank you for taking the time to share your family holiday experience at Grand Sirenis Riviera Maya Resort & Spa with us. We are genuinely pleased to learn that despite our ongoing renovation, you had a wonderful holiday.However, we regret to hear about the challenges you encountered with restaurant reservations via the app. It is heartening to know that our concierge team provided special assistance to resolve this matter promptly.We are equally delighted to hear about your positive interactions with our staff, particularly Christoffer, Alfred, and Marlene Castro. Rest assured, we will commend them for their outstanding efforts.Your positive experience and kind recommendation mean a lot to us. We eagerly await your return and we are committed to providing you with another enjoyable stay.Warm regards, Juan MaríAssistant Manager

Dear Richele Kaitlyn, Thank you sincerely for sharing your experience from your second visit to Grand Sirenis Riviera Maya Resort & Spa. We are thrilled to learn that you enjoyed the snorkeling adventure, savored our culinary delights, and appreciated the attentive service provided by our staff. Your satisfaction is our ultimate reward, and we take great pride in knowing that Nathanael and Fernando went the extra mile to accommodate your dietary needs. Furthermore, we are delighted to hear that Edgar contributed to making your holiday truly memorable. On behalf of the entire Sirenis family, we eagerly anticipate the opportunity to welcome you back for a third visit, ensuring another unforgettable experience. We look forward to your return. Warm regards, Juan MaríAssistant Manager

Dear Ricardo Alvarez, Thank you immensely for your glowing recommendation of our resort. We are thrilled to hear that you had an excellent experience with our attentive staff and enjoyed the multitude of activities both on and off the resort. Your feedback regarding the renovations is appreciated; we strive to ensure minimal disruption to our guests.We are delighted that you had a wonderful vacation with us and hope to welcome you back for another memorable stay in the future.Warm regards,Juan Marí Assistant Manager

Dear Saray Ana,We extend our heartfelt gratitude for sharing your exceptional review and score following your recent stay at Grand Sirenis Riviera Maya Resort & Spa. It brings us immense joy to learn that every aspect of your experience lived up to your expectations and that you were delighted by the attentive service provided by our staff.We are especially thrilled to hear that your children had a wonderful time at the Kids Club, where Andrea, Litsy, and Elia ensured their enjoyment with a variety of exciting activities. Moreover, we are deeply appreciative of your kind words regarding the exceptional assistance provided by Estrella and Alberto, as well as your positive interactions with Miguel Castilleros and Roxana. We eagerly anticipate the opportunity to welcome you back for another unforgettable experience, and we remain at your service for anything you may need.Warm regards,Juan MaríAssistant Manager

Dear Benjamín, Thank you for your positive feedback on your recent stay at Grand Sirenis Riviera Maya Resort & Spa.We value your praise but also note any areas where we can improve. Your concerns will be addressed promptly to ensure better service. We are thrilled our staff could provide attentive care. Your recommendation is appreciated, and we hope to host you again soon.Best regards, Juan MaríAssistant Manager

Dear Aleksandr, Thank you for bringing your recent experience at Grand Sirenis Riviera Maya Resort & Spa to our attention. We sincerely apologize for the inconvenience caused by the issues with ants, room cleanliness, and door security. Rest assured, we are taking immediate action to address these concerns and ensure they are rectified. Your feedback is invaluable to us, and we are committed to regaining your trust and confidence in our resort.We would be grateful for the opportunity to welcome you back for a stay that truly reflects the high standards we strive for. Warm regards, Juan Marí Assistant Manager

Dear Ronald,Thank you for sharing with us your detailed review of your recent experience at Grand Sirenis Riviera Maya Resort & Spa.We are glad to know that even though one side of the resort was closed, you were able to enjoy the cleanliness, tranquility, and beauty of the other side, and that the sightings of wildlife added a special touch to your holiday.On the other hand, it is heartening to know that you appreciated the relaxing beach and the snorkeling activity. We also highly value your praising comments about Diana's attentive assistance and Jose's helpfulness.Finally, it is truly rewarding to hear that your holiday was nothing short of amazing, and we eagerly await your return for another unforgettable experience.Best regards,Juan MaríAssistant Manager

Dear Linette Paola,We are profoundly thankful for your glowing review of Grand Sirenis Riviera Maya Resort & Spa. We are glad that your stay was nothing short of amazing and that you thoroughly enjoyed our facilities.While we regret any frustration caused by the initial issues with your reservations, we are pleased to know that Marlene was professional and ensured that everything ran smoothly by accommodating your request. On the other hand, we highly appreciate your commendations on the outstanding service provided by Alejandro from the entertainment team. Finally, nothing brings us more joy than knowing that you had a blast with us, and we sincerely hope to have the pleasure of hosting you again for another fantastic holiday.Warm regards, Juan MaríAssistant Manager

Dear Jillian,Thank you for sharing your feedback on your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to hear that you had a wonderful week at our resort and that you enjoyed the lush grounds, pristine pools, and comfortable water temperature.However, we apologize for any inconvenience caused by the broken mini-fridge and phone in your room. We will make sure to improve these aspects of our services. We are grateful for your acknowledgment of the assistance provided by Christofer, and we are pleased to know that the issue was promptly resolved within a day. Finally, despite encountering some challenges, we are pleased to hear that your overall experience was fantastic.Best regards, Juan MaríAssistant Manager

Dear ALEKSEY, Thank you for your positive feedback about your stay at Grand Sirenis Riviera Maya Resort & Spa. We are thrilled to know you had a great experience! We hope to have the pleasure of welcoming you to create memorable experiences together. Thank you for choosing us, and we look forward to hosting you in the near future. Best regards, Juan Marí Assistant Manager

Dear Mariia, Thank you for sharing your fantastic experience with us at Grand Sirenis Riviera Maya Resort & Spa.We are delighted to hear about your first family trip to Mexico at our resort and to know that you enjoyed the cleanliness and comfort of our rooms.While we regret the discomfort caused by the lack of replenishment of shampoo and conditioner, it is heartening to read that you found our staff helpful and friendly in providing attentive assistance.It is also truly rewarding to know that you savored the delicious and fresh gastronomic experiences available at our restaurants.Finally, we are overjoyed to learn that your stay was excellent overall, and we hope to have the pleasure of hosting you again soon.Best regards,Juan MaríAssistant Manager

Dear esteemed Binod We sincerely apologize for the inconveniences you experienced during your recent stay at Grand Sirenis Riviera Maya Resort & Spa. Your feedback is invaluable to us, and we are deeply disappointed to learn that we fell short of delivering the exceptional service we strive for.We have promptly forwarded your concerns to the relevant departments' managers for a thorough review and overhaul of the areas you have highlighted. It is unacceptable that you had to endure issues with your room, particularly with the toilet flush, and we understand the frustration this caused, especially impacting your planned activities. Rest assured, we are taking immediate measures to address these issues and prevent recurrence in the future. Additionally, we have noted your feedback regarding the inconsistency in the provision of drinking water and will ensure such lapses are rectified to enhance the guest experience.Once again, we apologize for the lapses in service and sincerely hope that you will give us another opportunity to exceed your expectations in the future.Warm regards,Juan Marí Assistant Manager

Dear Marisol, Gracias por elegir Grand Sirenis Riviera Maya Resort & Spa y por su amable calificación de 4. Nos alegra saber que apreció nuestra hospitalidad y servicios.Su satisfacción es nuestra mayor recompensa. ¡Esperamos verte pronto para otra escapada maravillosa!AtentamenteJuan Marí Asistente de Dirección

Dear Roberto,We want to extend our deepest appreciation for your glowing review of your experience at Grand Sirenis Riviera Maya Resort & Spa.Ensuring a family-friendly environment is our priority, and we are overjoyed to know that we succeeded in creating such an ambiance for you and your family.On the other hand, your commendation of the attentive assistance and care provided by our staff, particularly Isaac, Edgar, and Diana, is truly valued.Finally, we eagerly await your return for what promises to be another unforgettable family holiday. Sincerely,Juan Marí Assistant Manager

Dear Daphney, Thank you for taking the time to share your positive experience at Grand Sirenis Riviera Maya Resort & Spa.We are delighted to hear that you found our staff and facilities exceptional and that you had an amazing week with us. Your recommendation means a lot to us, and we look forward to welcoming you back for another unforgettable stay in the future.Warm regards,Juan Marí Assistant Manager

Dear Dana, Thank you for sharing your feedback about your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are pleased to hear that you enjoyed the excellent service from our staff, delicious food, and the wonderful ambiance. On the other hand, your suggestion regarding music diversity is duly noted, and we will work towards enhancing this aspect of our guest experience. We appreciate your valuable input and hope to have the opportunity to welcome you back for another enjoyable stay.Best regards,Juan Marí Assistant Manager

Dear Vanessa,We deeply appreciate your generous 4 rating regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa.We eagerly anticipate your return for another holiday experience.Warm regards, Juan MaríAssistant Manager

Dear Diana,Thank you for sharing your candid review with us at Grand Sirenis Riviera Maya Resort & Spa. We are thrilled to hear that you found our surroundings well-maintained and that you enjoyed the warmth and helpfulness of our staff.We are equally delighted that our exceptional culinary offerings and the ambiance of our coffee shop added to the enjoyment of your holiday.However, we regret any inconvenience caused by the limitations in our shuttle service due to ongoing renovations. Your understanding of these temporary adjustments is truly valued.Lastly, it brings us immense satisfaction to know that your overall experience with us was positive, and we eagerly anticipate the opportunity to welcome you back in the near future.Best regards,Juan MaríAssistant Manager

Dear esteemed Brendan J, We express our heartfelt gratitude for your positive rating of your recent experience at the Grand Sirenis Riviera Maya Resort & Spa. Ensuring our guests' utmost satisfaction is our top priority, and we are delighted to notice that we succeeded in providing such a pleasant stay for you. It is truly gratifying to receive your positive score in every aspect of our services. We sincerely hope to welcome you back for another amazing holiday in the near future. Best regards,Juan MaríAssistant Manager

Dear Mousumi,We are absolutely delighted to hear about your fantastic experience at Grand Sirenis Riviera Maya Resort & Spa.Your appreciation for our gastronomic offerings and the warmth and helpfulness of our staff truly warms our hearts.Furthermore, we are particularly thrilled to hear about your adventures snorkeling amidst the mesmerizing ocean life and enjoying the nightly shows, which undoubtedly enhanced your stay. We eagerly anticipate your return, as we look forward to embarking on another wonderful journey together, exploring new experiences and creating lasting memories.Best regards, Juan MaríAssistant Manager

Dear Rebecca,Thank you for sharing your positive experience regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa.We are thrilled to hear that you found the pools and beach to your liking. It warms our hearts to know that you enjoyed the presence of wildlife around the site. We are also glad you appreciated the tranquility of our spacious green areas.We are grateful that your journey to our resort was worthwhile, and we look forward to welcoming you back for another fabulous getaway amidst the jungle.Sincerely,Juan MaríAssistant Manager

Dear Roman, We are saddened to notice that you had a less-than-satisfactory experience during your stay at Grand Sirenis Riviera Maya Resort & Spa.Since you have not provided any comment, it is challenging for us to address the issues you encountered. However, we would greatly appreciate it if you could share more details about your stay so that we can investigate and work to improve our services. Your satisfaction is important to us, and we are committed to making your next visit a more enjoyable one. Kind Regards, Juan Marí Assistant Manager

Dear esteemed Deidre Lynne,We are grateful for your positive review of your recent stay at Grand Sirenis Riviera Maya Resort & Spa.Your compliments regarding the helpfulness and friendliness of our staff warm our hearts and fill us with joy. We are delighted to know that our team went above and beyond to ensure your satisfaction.We hope that you enjoyed the other aspects that our complex has to offer, and we eagerly await your return for another lovely experience.Best regards,Juan MaríAssistant Manager

Dear esteemed Clayton,Thank you for sharing your detailed review of your recent visit to Grand Sirenis Riviera Maya Resort & Spa. Your feedback plays a crucial role in our ongoing efforts to improve our offerings.While we are delighted by your positive comments about the lush grounds, pools, and breathtaking beaches, we regret that we fell short of your expectations in various aspects of our services. We sincerely apologize for any shortcomings and lapses you encountered. This is not the standard we strive for, and we will forward this information to the respective departments for immediate follow-up.On the other hand, we are glad to know that despite the challenges you faced, you were able to enjoy your holiday overall.Finally, thank you again for your remarks, and we hope to have the opportunity to welcome you back for an even more improved experience.Best regards,Juan MaríAssistant Manager

Dear Kelli, Thank you for taking the time to share your feedback on your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We appreciate your kind words about our beautiful property and landscaping. However, we sincerely apologize for the challenges you experienced during your stay, including difficulties with dinner reservations, shuttle availability, and service at our beach restaurant. Please, rest assured that your concerns have been noted, and we are actively working to address them to improve our guests' experiences. We hope you will consider giving us another chance in the future, as we strive to make necessary changes to enhance your stay.Best regards, Juan Marí Assistant Manager

Dear esteemed Clayton, We are saddened to notice that you had a less-than-satisfactory experience during your stay at Grand Sirenis Riviera Maya Resort & Spa.Since you have not provided any comment, it is challenging for us to address the issues you encountered. However, we would greatly appreciate it if you could share more details about your stay so that we can investigate and work to improve our services. Your satisfaction is important to us, and we are committed to making your next visit a more enjoyable one. Kind Regards, Juan Marí Assistant Manager

Dear Stephen,We are delighted to hear that you found our staff to be kind and accommodating during your recent stay at Grand Sirenis Riviera Maya Resort & Spa. Knowing that you and your family enjoyed the proximity of the pools to your room and that your children had a wonderful time is immensely gratifying to us.It brings us immense joy to hear that the dolphin show and swim were highlights of your experience. Creating memorable moments like these is what we strive for.Thank you for sharing these positive aspects of your stay with us. Your feedback serves as a source of encouragement for our team.We eagerly await the opportunity to welcome you back for another fantastic experience in the future.Warm regards,Juan MaríAssistant Manager

Dear Mr. ,We sincerely apologize for the shortcomings you experienced during your stay at Grand Sirenis Riviera Maya Resort & Spa.It is disheartening to hear about the issues with your room, including the tub, cleanliness, and hot water. We deeply regret any inconvenience caused.Regarding the dining experience, we understand your disappointment with the perceived lack of variety and quality. Rest assured, your feedback will be shared with our culinary department for immediate follow-up.We appreciate your insights and regret that we fell short of your expectations. Your comments will guide us in enhancing our services.Warm regards,Juan Marí Assistant Manager

Dear Mafdy Rezkallah, Thank you for taking the time to share your experience at Grand Sirenis Riviera Maya Resort & Spa. We are thrilled to hear that you enjoyed our property and found our staff to be attentive and accommodating. We apologize for any inconvenience regarding the transportation and water availability. Your feedback regarding these areas will be shared with the relevant departments for improvement. We appreciate your valuable feedback and hope to welcome you back for another enjoyable stay in the future.Best regards, Juan Marí Assistant Manager

Dear Yanet Milanes, First and foremost, allow me to extend a warm greeting to you and hope this message finds you well. We would like to express our gratitude for taking the time to give us a 5 rating.For us, it is of vital importance to receive feedback and ratings from our guests as they reflect whether our main goal of ensuring guest satisfaction is being achieved. From your rating, we can see that your stay was satisfactory, and we are delighted about that.The Grand Sirenis family hopes that you are doing well, and once again, thank you for your time.Best regards,Juan MaríAssistant Manager

Dear Roman, Thank you for sharing your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to hear that you enjoyed the culinary offerings during your visit. On the other hand, regarding transportation concerns, we apologize for any inconvenience experienced. We appreciate your valuable input and hope to welcome you back for another memorable stay in the future.Warm regards,Juan Mari Assistant Manager

Dear Luz, We deeply regret any inconvenience you experienced regarding the discrepancy in your reservation at Grand Sirenis Riviera Maya Resort & Spa. Please accept our sincerest apologies for any frustration caused by perceived additional charges for your child.We take these matters seriously and will investigate the situation thoroughly to ensure such incidents are addressed promptly. Your feedback is invaluable as we strive to enhance our guest experience.We appreciate your understanding and hope to have the opportunity to restore your confidence in our resort on a future visit.Warm regards,Juan Marí Assistant Manager