Book your room at Grand Velas Riviera Maya - All Inclusive

Room type

Zen Grand Tower, Suite Nature View

Max Occupancy: 4 guests (up to 3 children, 2 infants)

Zen Grand Tower, Pool Suite Nature View

Max Occupancy: 4 guests (up to 3 children, 2 infants)

Grand Suite, Oceanfront

Max Occupancy: 3 guests (up to 2 children)

Ambassador Tower,Suite Ocean View

Max Occupancy: 4 guests (up to 3 children, 2 infants)

Ambassador Tower, Pool Suite Ocean Front

Max Occupancy: 4 guests (up to 3 children, 2 infants)

Resort with private beach, full-service spa

Location

Located in Playa del Carmen, this beachfront resort is connected to the convention center, 2 mi (3.2 km) from El Camaleon Golf Club, and 2.7 mi (4.4 km) from Gran Coral Golf. Tres Rios Ecopark and Guadalupe Church are also within 6 mi (10 km).

Resort Features

Catch some rays on Grand Velas Riviera Maya - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 8 restaurants.

Room Amenities

All 491 rooms boast private spa tubs and jetted tubs, plus balconies and flat-screen TVs with cable channels. Guests will also find iPod docks, 24-hour room service, and WiFi.

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Grand Velas Riviera Maya - All Inclusive

Carretera Cancún-Tulum KM 62 Municipio Solaridad Playa del Carmen QROO 77710
All-Inclusive Details

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

  • Meals, snacks, and beverages included

Hotel Amenities

Hotel Amenities

Grand Velas Riviera Maya - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. At Grand Velas Riviera Maya - All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like surfing/boogie boarding and kayaking.

Dining is available at one of the resort's 8 restaurants. A computer station is located on site and high-speed wired and wireless Internet access is available for a surcharge. This all-inclusive resort also offers a children's club, a children's pool, and a health club. Onsite valet parking is complimentary.

Grand Velas Riviera Maya - All Inclusive has designated areas for smoking.

  • Babysitting or childcare (surcharge)
  • Supervised childcare/activities (free)
  • Airport transportation (surcharge)
  • Arcade/game room
  • Total number of rooms - 491
  • Business center
  • Concierge services
  • Conference space
  • Dry cleaning/laundry service
  • Elevator/lift
  • Full-service spa
  • Gift shops or newsstand
  • Hair salon
  • Health club
  • Wireless Internet access - surcharge
  • Wired (high-speed) Internet access - surcharge
  • Tours/ticket assistance
  • Designated smoking areas
  • Computer station
  • Children's club
  • Limo or Town Car service available
  • Number of floors - 4
  • ATM/banking
  • Spa treatment room(s)
  • Meeting rooms
  • Multilingual staff
  • Terrace
  • Porter/bellhop
  • On private beach
  • Number of restaurants - 8
  • Conference space size (feet) - 91,547
  • Conference center
  • Conference space size (meters) - 8505
  • Number of meeting rooms - 32
  • Beach umbrellas
  • Pool sun loungers
  • Beach towels
  • Sauna
  • Spa tub
  • Steam room
  • Children's pool
  • Wedding services
  • Complimentary newspapers in lobby
  • Billiards or pool table
  • Beach/pool umbrellas
  • Free valet parking
  • Year Built 2009
  • Garden
  • Number of buildings/towers - 2
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Family Friendly Amenities

Family Friendly Amenities

  • Family Hotel
  • On private beach
  • Children's pool
  • Supervised childcare/activities (free)
  • Rollaway/extra beds available
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • DVD player
Internet

Internet

Available in all rooms: Wireless Internet access (surcharge)

Available in some public areas: Wireless Internet access - surcharge , Wired (high-speed) Internet access - surcharge

Parking

Parking

Free valet parking

Room Amenities

Room Amenities

  • Premium TV channels
  • DVD player
  • Pay movies
  • Hypo-allergenic bedding available
  • Premium bedding
  • Balcony
  • Ceiling fan
  • Air conditioning
  • Climate control
  • Phone
  • Minibar
  • Coffee/tea maker
  • Complimentary bottled water
  • Daily housekeeping
  • Turndown service
  • Designer toiletries
  • Jetted bathtub
  • Bathrobes
  • Hair dryer
  • Separate bathtub and shower
  • Rainfall showerhead
  • Slippers
  • Iron/ironing board
  • Desk
  • Rollaway/extra beds available
  • Cribs/infant beds available
  • Cable TV service
  • Flat-panel TV
  • HDTV
  • Wireless Internet access (surcharge)
  • Dial-up Internet access (surcharge)
  • In-room safe (laptop compatible)
  • Blackout drapes/curtains
  • Private spa tub
  • Private bathroom
  • Down comforter
  • iPod docking station
  • Room service (24 hours)
  • Pillow menu
  • Espresso maker
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Where to Eat

Where to Eat

Piaf - Overlooking the ocean, this fine-dining restaurant specializes in French cuisine and serves dinner only. Reservations are required.

Sen Lin - Overlooking the garden, this restaurant specializes in Asian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.

Frida - Overlooking the ocean, this restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.

Cocina de Autor - This fine-dining restaurant overlooks the ocean. Reservations are required.

Lucca - Overlooking the garden, this restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.

24-hour room service is available.

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Nearby Things to Do

Nearby Things to Do

A private beach and a health club are featured at the resort. A children's pool and a spa tub are on site. Other recreational amenities include a sauna and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Volleyball on site
  • Pilates classes on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Snorkeling nearby
  • Sailing nearby
  • Water skiing nearby
  • Windsurfing nearby
  • Scooter/moped rentals nearby
  • Parasailing nearby
  • Skydiving nearby
  • Ecotours nearby
  • Bicycle rentals on site
  • Hiking/biking trails on site
  • Playground on site
  • Surfing/boogie boarding on site
  • Kayaking on site
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Spa Services

Spa Services

Grand Velas SPA has 40 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a spa tub.

Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 40
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18
  • Body treatments
  • Facial treatments
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Accessibility

Accessibility

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • In-room accessibility
Hotel Policies

Hotel Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age is 18

Special check-in instructions:

Rooms are divided into 3 sections. The Zen Grand Suites are located 3/4 mile from the beach and are near the convention center, spa, and a pool. Access to the beach and other sections is provided via a 24-hour hotel shuttle. Ambassador suites are arranged around the resort's main infinity pool. Grand Class suites are reserved for adults and children ages 12 and older only.

Check-out

Check-out time is noon

Payment types

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No pets or service animals allowed

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Fees

Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:
  • New Year's Eve (31 December) Gala Dinner per adult: USD 170
  • New Year's Eve (31 December) Gala Dinner per child: USD 75 (from 4 to 16 years old)
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
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We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. No pets and no service animals are allowed at this property.

Awards & Affiliations

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
  • Grand Velas Riviera Maya - All Inclusive is listed in the 2013 Condé Nast Traveler Gold List of the world's best places to stay and the 2013 Travel + Leisure 500.
  • The property is a member of the Leading Hotels of the World.
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