Ratings based on 143 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Ok Hotel

Posted Nov 11, 2014
Pros: It has a good price.
Cons: Rooms with double beds are awful.
Location: Good location.
There seemed to be an overwhelming amount of clientes complaining, don't know exactly what the issues were. I had a problem, the room assigned was came with a double bed and not a king as I asked for. That night we arrived they were unable to move me but they fixed it the next day.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Brisbane, Australia

Handy location, excellent staff

Posted Oct 5, 2014
This hotel is handy to the beach and 5th avenue. Maeve the receptionist was amazing as we're all of the staff. They really made you feel welcome. The rooms were spacious although the water pressure was a little lacking for me (I admit to being a shower snob!) I would definitely return to this hotel over any of the all inclusive hotels I've stayed at.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Mia, Fl

Second time I stayed there

Posted Sep 17, 2014
This is the second time we stay at the hotel and the staff is amazing. The location is great and the rooms are also great. The only issue I had is that when we stayed in the hotel the first time, the door faced 10th Street and there was a door between the room, bathroom and the door to enter/exit the room. So at night you wouldn't hear a soul. This time our door faced 22nd Avenue and there was no door between the bathroom and the door to enter/exit the room so at night you would hear a lot of noise including when the trash was being picked up.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom edmond, ok

Nice, secure and friendly hotel for the money.

Posted Sep 8, 2014
Very nice experience. Great overly friendly staff. Walking distance to everything
5 out of 5
Recommended
for Everyone
by A verified travelerfrom CA

Close to beach but away from 5th avenue noise!

Posted Aug 18, 2014
My husband and I just recently stayed at Hacienda Paradise this August. The staff was friendly, the accomidations were fabulous. We stayes for our honeymoon and let the staff know, the next day our room was romantically decorated! Everyone spoke english which was helpful for my husband. The pool is a little older but it's quiet which was perfect for us. It's perfect for families but couples as well. It's close enough to 5th avenue to walk a street down to all the shops but far enough for it not to bother you at night. The AC was a lifesaver. Playa del Carmen is hot and AC is a must! We slept with ours all night. Safe in the hotel room but was never worried the staff would take any of our stuff. We would definitely stay there again next time we go!
4 out of 5
Recommended
for Business Travelers
by Jesúsfrom Monterrey

Good hotel for business trip

Posted Aug 4, 2014 on Hotels.com
The hotel was good for a quick business trip to Playa del Carmen
5 out of 5
Recommended
for Getaway With Friends
by Maribelfrom Dallas TX

GREAT LOCATION AND HOTEL SERVICE!!

Posted Jul 16, 2014 on Hotels.com
The Hotel was close to 5th Ave and walking distance to the beach. The hotel service was great and very help full to find your tour trips.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Lovely hotel, Close to main strip, Helpful Staff

Posted Jul 15, 2014
Location: Right next to the main strip. Excellent location.
This hotel is very nice. Rooms are lovely and big and the bed is very comfortable. The hotel is located right by the main strip where all the shops and restaurants are so you don't need to get a taxi. Staff are very friendly. There is free wifi and free tea and coffee in the lobby. There is also a cash machine (ATM) in the lobby which is handy. Didn't use the pool but it looked very nice.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom SA TX

Great location

Posted Jun 30, 2014
Great location, clean rooms, I think they just neeed to upgrade their beds and pillows, I slept good but I could be better. If staying here make sure your room doesn't have a door to communicate between rooms because your can hear everything from the other room.
4 out of 5
Recommended
by Sergeifrom Belgium

Nice hotel close to the beach and nightlife

Posted Jun 24, 2014 on Hotels.com
It is a good location, quiet area, but at the same time close to all entertainment, shops and restaurants. Very friendly personnel, nice pool, good breakfast. It is about 10-15 minute walk to the main bus station. Overall good value.