Free minibar, in-room safe, blackout drapes, iron/ironing board

Reviews of Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive
Carretera Cancún-Tulum, Km. 54, Tres Ríos, Riviera Maya, Playa del Carmen, QROO

Reviews

7.8

Good

Rating 10 - Excellent. 281 out of 684 reviews" "
Rating 8 - Good. 187 out of 684 reviews" "
Rating 6 - Okay. 88 out of 684 reviews" "
Rating 4 - Poor. 69 out of 684 reviews" "
Rating 2 - Terrible. 59 out of 684 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Marie

The staff is great! The property is clean despite construction. It is very noisy when you want to sit by the pool and relax.
Stayed 5 nights in Feb 2024

8/10 Good

Dean

Traveled with family
Liked: Amenities
The staff was very accommodating the dining areas were flexible for a rather large group. The complex blended in with the surroundings very well.
Stayed 7 nights in Feb 2024

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Senotes on site were amazing and activities were fun. Close to Playa Del Carmen for fun day trips. Staff was super friendly.
Stayed 8 nights in Feb 2024

8/10 Good

Doug

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The flowing river is beautiful. The resort is in renovation mode which is good because it is starting to need repairs.
Stayed 2 nights in Jan 2024

10/10 Excellent

Paul

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property has a great layout, excellent beach area and lagoon.OMG the lagoon was by far the best part of our vacation.
Stayed 6 nights in Jan 2024

2/10 Terrible

Bertolda

Traveled with partner
Disliked: Amenities, property conditions & facilities
I will not return to this place worse food I ever have in México!!!
Stayed 6 nights in Oct 2023

4/10 Poor

Nicole

Traveled with group, Traveled with partner
Disliked: Amenities, property conditions & facilities
We were punished because we booked on Expedia!! Upon arrival, we were separated from our group while a manager of some sort told us that we did not have the same privileges that the others had. She offered us the opportunity to attend a 90 minute sales pitch to learn how we could buy into better access, which we declined. The entire place feels salesy and slimy from this point forward. The entire property is under construction so every time you turn down a hallway, there might be a fresh piece of drywall or construction dust in your way. The property is hardly relaxing because there’s giant bulldozers and pile drivers slamming into the rocks at every turn - right outside the bedroom windows, next to the pools. We walked out to one of the viewing points on the beach and we were chased back by a bulldozer dumping rocks just feet from where we were trying to take photos. Don’t even bother with a massage! All I heard was banging! All the restaurants are closed or in flux so you end up eating almost every meal in one bland, cavernous room. They claimed one of the perks of membership was lobster, but every time I saw someone try to order one, they said they were out. On top of this, the mosquitoes and coatis are rampant throughout the property making it hard to enjoy. Most of the staff outside the sales team was great - Kika always had a smile on her face! Juan helped us paint our own souvenirs and always brought them back better! Would not go back!
Stayed 7 nights in Sep 2023

4/10 Poor

Christian, Murray

Stayed 6 nights in Sep 2023

10/10 Excellent

Anjani

Traveled with family
Liked: Cleanliness
Lovely hotel with wonderful facilities.
I had low expectations because of the low reviews but it was actually one of the best resorts I've stayed at! The grounds are incredible, they have multiple cenotes and a gorgeous river that is amazing to snorkel and kayak through. It's the kind of thing people would pay $70+ to do a snorkel tour through, but here it's free! The food was good, the drinks were yummy, and the property was clean and comfortable. There were a ton of activities at the pool and some entertainment at night. We were never bored.
Stayed 4 nights in Aug 2023

4/10 Poor

bret

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
all pools closed up early, all service at pool areas closed up at 6pm. food was terrible. front desk did not follow through on reservation. booked king bed got 2 queens. was told it would get fixed & move to king next day but never did happen. very poor communication. all inclusive does not include everything listed on menu & the upcharge you for certain items. Room service food was by far the worst. Cound not eat it as it looked to be several days old & probably left over from buffet or mex rest. rooms were clean & staff encountered there were friendly.
Stayed 2 nights in Aug 2023

10/10 Excellent

Carlos Angel

Stayed 4 nights in Jul 2023

6/10 Okay

Veronica

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2023

8/10 Good

Anna

Traveled with family
Liked: Cleanliness, room comfort
There was construction going on while our stay. The beach you could not swim. But the service from the employees was great. There was little entertainment at night.
Stayed 4 nights in Jul 2023

2/10 Terrible

Azita

Stayed 1 night in Jul 2023

6/10 Okay

Jose

Liked: Cleanliness
Stayed 4 nights in Jul 2023

10/10 Excellent

Jennifer

Stayed 4 nights in Jun 2023

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Can't get out of their own way
Unlike other resorts this one has beautiful Cnotes! Its beautiful, nature, animal life.....one of the best I've visited and sells its self. But.....leadership ruins all of it. Read other reviews about beach! I thought it was just unlucky timing that seaweed was in...I was wrong! This resort has an enormous issue with the amount of seaweed!!! Read the review dates about the beach seaweed. Years of issues! Oh and its an overwhelmingly nauseating sewage stench all the way to your rooms! OWNERSHIP.....your #1 Priority should be your beach not selling your Fing timeshares! Idiots! How are you rich? Return business, positive word of mouth is business 101! If people returned maybe they'd see the plus of membership? But they don't. All resources should be on seaweed mitigation n beach improvement! Not 5 poor Mexicans with pitch forks n wheel barrels. (emoji face palm) I almost bought your time share... it fit me, my age, and retirement but...your hard sale and elitism soured me! and Roy Munson came inches from getting knocked the F out. EVERY human who walks through your doors should be a black wrist band! Treat every one with the same respect and you'll reach the level of exclusivity you desire Doing the right things for the right reasons would make this resort maybe one of the greatest in the world. I'd return. Only if they hired me as a consultant to change the way they do business....why not they obviously through away money. Read reviews...I don't recommend HTR.
Stayed 5 nights in May 2023

8/10 Good

Avedon

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly. There were avtivities to do at the hotel every day. There was a wide variety of food to choose from. Recommend the asian restaurant.
Stayed 4 nights in May 2023

2/10 Terrible

sergio

Disliked: Amenities, property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

Germana, nashua

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This resort is the best one I ever stay in Cancun area! The food is amazing! If you like seafood you are going to enjoy a lot! I can’t wait to go back to this resort again!
Stayed 6 nights in Apr 2023

10/10 Excellent

Courtney

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Amazing resort! Everything was just what we were looking for from the staff to the property it was the best choice!
Stayed 4 nights in Mar 2023

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very attentive to your needs. Property was well maintained. Food was excellent and lots to do. Most activities were included in your stay. Loved the nightly entertainment.
Stayed 7 nights in Mar 2023

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Mar 2023

10/10 Excellent

Eric

Liked: Cleanliness, property conditions & facilities
The staff were incredible!! Our family and a group of 8 had an awesome time! Would recommend for a family.
Stayed 7 nights in Mar 2023

10/10 Excellent

Bronwyn Hope

Liked: Amenities, property conditions & facilities
Stayed 14 nights in Jan 2023

4/10 Poor

Gustavo

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Amenities
There was poor communication. They made any request difficult. Gave us different prices for transportation. Or wouldn’t provide us transportation. The resort closed down at 11pm, if you wanted to hang out later then that was not feasible. Pool services were only from 11am-6pm. They wouldn’t let us use the resort amenities until after 11am. The fresh juices were powder base. The main beach was dirty, if you wanted to get to the nicer side of their beach property you have to be exclusive members. And you have to arrange your own transportation.

2/10 Terrible

Evelyn

Traveled with family and small children, Traveled with family
Disliked: Amenities, property conditions & facilities
The staff is rude and the resort is not nice.
Stayed 4 nights in Feb 2023

4/10 Poor

Brian

Traveled with family
Liked: Cleanliness
Disliked: Amenities
There is one thing you really need to know before booking at this resort. Yes its an all inclusive but its not your typical all inclusive. It is also a time share and there is a hierarchy. Pros. - Decent resort, main beach is rough but if you cross the bridge to the other side (not members only but its roped off and gives the assumption that it is) its very nice. -Food at hacienda grill is great. -Food at Porta Bella is good but if you have kids you have to be there at 6pm or you will be denied. -Nice gym, in good working shape. Cons - Buffet sucks, breakfast is hit and miss. Sometimes there's bacon usually not. Sometimes there's scrambled eggs, usually scrambled eggs that look like a dog throw up. If you want butter, ketchup etc. Good luck its not at the table, or buffet and by time you get it you're done breaky. -Buffet is even worse for lunch. -Buffet was closed 5 out of 7 days for dinner? -My 5yr old loves baseball and we saw this place had a batting cage. Batting cage not open. -On a rainy day i asked the front desk if they had umbrellas so that i can go with my son to the hacienda grill. Guess what...members only lol I had to stop myself from jumping over the desk that day. - I wanted to break some money as i only had 20s and wanted to leave some tips. The front desk said they couldn' but could convert it at some outrageous exchange rate. I told them i don't need this for myself its so i can tip the staff. Help me help you. He didn’t grasp the point.
Stayed 6 nights in Jan 2023

8/10 Good

Kathe

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beto the tour guide for jungle karts was amazing! We loved the food at Hacienda grill and Alebrije but were not huge fans of the buffet. The bartenders were very friendly and the room was beautiful with a great view. Our favourite part of the experience was all the wildlife!

2/10 Terrible

Aviv

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very bed hotel

4/10 Poor

Ciria

Traveled with family
Unfortunately since I was not a premiere member we were waited upon and served after others

10/10 Excellent

Alma

Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2022

6/10 Okay

Lindsay Lee, Grand Meadow

Traveled with family
Liked: Property conditions & facilities
I wish food had been a bit better but overall a nice stay.

4/10 Poor

Catrina

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Felt like a second class citizen excluded from certain areas left out with language barrier

10/10 Excellent

Molly

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great time at Hacienda Tres Rios. The staff was super friendly and helpful. The food was amazing at every restaurant, but we especially loved Alebrije. The activities that you can do are all fun and you are able to see the beautiful property. We loved seeing the adorable monkey and other wildlife. We would definitely visit again!
Stayed 6 nights in Nov 2022

2/10 Terrible

Luis

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Food was terrible, staff was unfriendly, we were talked into getting a “timeshare” with them very persistent, but it’s all lies do not, and I repeat do not get their so called time share it’s a bunch of lies and they’ll end up blocking you and taking your money.

10/10 Excellent

JULIO JOVAN GONZALEZ

Stayed 7 nights in Oct 2022

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort, beautiful people easy access to everything.
Stayed 9 nights in Oct 2022

4/10 Poor

Araceli

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
When we arrived to the room we notice that our AC was not working properly we call the Front Desk and they told us that they were going to send an engineering and just to go to diner. We went back to the room after dinner and the room temperature was still the same we call back and they told us that they couldn’t fix it that we can do a room until the next day. Next day we ask about if we can just get a fan so we don’t have to pack and move and they told us that they don’t have any but we can purchase one from the shop. We ask if they can check to make sure the room AC works before we move and they told us that they will be sending someone but the room will be ready after 3pm. We left the resort we went back at 3:30 to the new room and the AC was not working they send engineering and they told us that it was going to get better with time. We wait and nothing change we were so upset that we did not wanted to call the front desk anymore. All night we were sweating and we’re not able to sleep. Our first we should our family the beautiful resort and thinking going back with all our family and the kids but after this experience I will look for something else.
Stayed 3 nights in Oct 2022

10/10 Excellent

Ellen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property with lots to do onsite -- biking, kayaking, swimming in the pools, ocean and cenote, plus miniature golf, entertainment and water slides. Delicious food and drinks! Our only complaint was that we requested a king bed, but Expedia did not share our request with the resort. We were given a room with two queen beds and had to move to a room with a king the next day.
Stayed 7 nights in Oct 2022

8/10 Good

Sara

Stayed 7 nights in Oct 2022

10/10 Excellent

kathleen

Liked: Cleanliness, amenities, property conditions & facilities
Loved the grounds, natural wildlife, crystal blue river and cenotes, kayaking, snorkeling, beautiful pools, abundance of fresh fruit and salads, tremendously polite and accomodating staff. Pleasant music at pool with bar and snacks. Great dinner dining at Alebrije. Immaculate rooms and fabulous quality toiletries/bath products. Friendly helpful concierge service.
Stayed 5 nights in Aug 2022

10/10 Excellent

Janina Jahaira

Traveled with group, Traveled with family
Liked: Amenities, property conditions & facilities
Fue una experiencia muy Bonita lo que mas puedo destacar es el personal que hizo de mi estadía un momento incredible como por ejemplo los del aria de entretenimiento como lo fue Hector, Andy y Edgar fueron super dinámicos y entretenidos. Ademas los bartenders como lo son Abel y Cesar su services y atención en todo momento para que nos sintiéramos cómodos en todo momento. Muchas Gracias a todo lo que hicieron que mis vacaciones fueran las mejores.
Stayed 14 nights in Aug 2022

8/10 Good

Carlos

Traveled with family
Liked: Cleanliness, property conditions & facilities
Incredible natural surroundings like cenotes, rivers and jungle right next to the hotel rooms! The not so good part are the nightly shows, which are very poor in terms or infrastructure given by the hotel to the performers, who do their best under rough conditions.
Stayed 7 nights in Aug 2022

2/10 Terrible

Jahaira, Bronx

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Aug 2022

8/10 Good

Edwin

Stayed 4 nights in Aug 2022

4/10 Poor

Cassandra

Traveled with group, Traveled with partner
Disliked: Cleanliness
Property was beautiful but unkept. Kayaking was worth doing although short- it’s unguided and takes you to a cenote. Unless you’re a member you don’t have access to any higher end liquors and the lower end are definitely not quality. Color of wristband indicates status and the staff treats you accordingly. Kids in the non-kid pool. Seaweed and other trash on the beach. Food was mediocre at best. You will eat the same breakfast every day at the same buffet. Our sliding door in our room did not lock. And last but definitely not least, if you are going to invest in a membership package DON’T, the manager used scare tactics even threatening to document our sales guy if we didn’t sit there the entirety of the pitch even though we/he knew it wasn’t for us. They have a LOT of work to do on this property and their attitudes if they want repeat guests. Most other guests we spoke with had similar experiences. Odd upside, there were iguanas and raccoons everywhere and we even saw an baby alligator.
Stayed 4 nights in Aug 2022

10/10 Excellent

Zulema

Stayed 1 night in Aug 2022

2/10 Terrible

JULIET

Disliked: Amenities
Stayed 5 nights in Jul 2022

6/10 Okay

PEDRO

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Beautiful and well maintained property, guided outdoor activities really make a difference in your experience, and they are available at no cost or at a very little costs, special thanks to Hector and Beto. The Hacienda Grill had great food! However, we didn’t like the fact that the beach area had limited use because of the seaweed, so you can only enjoy the portion of the beach where the sea meets with the river. Beach furniture was also in poor shape. Also, info provided by concierge staff was not very consistent from one person to another, which makes things confusing. We also experience a delay in getting our room, so they tell you you will be getting a text message that never arrives. In terms of the staff you can come across extremely nice people like Adela from the coffee shop and Edgar from the pool area, but some guys are not as friendly, and can be a bit rude from time to time, like one of the guys in the craft sale who got a bit upset with me because I didn’t want to talk to him in Spanish…That made me feel uncomfortable. Overall it was a good travel experience, and we had a good time. Final recommendation: Please install fans in the outdoor pizzeria, it’s really hot out there.
Stayed 5 nights in Jul 2022