Beautiful and well maintained property, guided outdoor activities really make a difference in your experience, and they are available at no cost or at a very little costs, special thanks to Hector and Beto. The Hacienda Grill had great food! However, we didn’t like the fact that the beach area had limited use because of the seaweed, so you can only enjoy the portion of the beach where the sea meets with the river. Beach furniture was also in poor shape. Also, info provided by concierge staff was not very consistent from one person to another, which makes things confusing. We also experience a delay in getting our room, so they tell you you will be getting a text message that never arrives. In terms of the staff you can come across extremely nice people like Adela from the coffee shop and Edgar from the pool area, but some guys are not as friendly, and can be a bit rude from time to time, like one of the guys in the craft sale who got a bit upset with me because I didn’t want to talk to him in Spanish…That made me feel uncomfortable.
Overall it was a good travel experience, and we had a good time. Final recommendation: Please install fans in the outdoor pizzeria, it’s really hot out there.