Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive

4.5 star property
Adults-only luxury on the beach

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive

Photo gallery for Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive

Terrace/patio
1 bedroom, premium bedding, in-room safe, desk
9 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby
Couples treatment rooms, steam room, body treatments, hydrotherapy

Overview of Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive

8.2

Very Good

Popular amenities

  • All inclusive
  • Bar
  • Room service
  • Pool
  • On private beach

Explore the area

Carretera Cancun-Chetumal KM 72, Riviera Maya, Puerto Aventuras, QROO, 77710
  • Popular LocationBlu Riviera Maya17 min walk
  • Popular LocationPuerto Aventuras Golf Club6 min drive
  • Popular LocationPuerto Aventuras Marina12 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)64 min drive
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Room options

Rock Royalty Level - Deluxe platinum, 1 king bed

  • 482 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Swim-up King

  • 498 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Gold king bed PURE allergy-friendly

  • 498 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Platinum Sky Terrace, one king bed

  • 936 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Gold king bed

  • 498 sq ft
  • Sleeps 2
  • 1 King Bed

Rock Suite Platinum

  • 482 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Deluxe Diamond, one king bed

  • 482 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

Deluxe Gold, two double beds

  • 463 sq ft
  • Sleeps 3
  • 2 Double Beds

Similar properties

About the neighborhood

Puerto Aventuras

Located in Puerto Aventuras, Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive is next to a golf course and on a private beach. Puerto Aventuras Marina and Ferry to Cozumel are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Akumal Beach and Playa del Carmen Main Beach. Xcaret Eco Theme Park and Xplor Theme Park are not to be missed. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails in the area.

What's nearby

  • Blu Riviera Maya - 17 min walk
  • Puerto Aventuras Golf Club - 6 min drive
  • Dolphin Discovery - 8 min drive
  • Puerto Aventuras Marina - 12 min drive
  • Oasis Beach - 16 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 64 min drive

Restaurants

  • The Market - 11 min walk
  • El Abuelo - 9 min drive
  • Toro Steak House - 7 min walk
  • Restaurante Ipanema - 8 min walk
  • Bamboleo Snack & Grill - 10 min drive

About this property

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive

Luxury all-inclusive property adjacent to a golf course
A free breakfast buffet, 18 holes of golf, and free water park access are just a few of the amenities provided at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive. With amenities like a private beach and sun loungers, this property is the perfect place to soak up the sun. Indulge in aromatherapy, a massage, and a facial at Rock Spa, the onsite spa. Be sure to enjoy a meal at any of the 9 onsite restaurants, which feature international cuisine and a poolside location. The gym offers fitness classes and yoga classes; other things to do include basketball, volleyball, and ziplining. In addition to a nightclub and a swim-up bar, guests can connect to free in-room WiFi.
Other perks at this property include:
  • 3 outdoor pools with a waterslide, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Bike rentals, 2 outdoor tennis courts, and a roundtrip airport shuttle (surcharge)
  • Karaoke, tennis lessons on site, and a 24-hour front desk
Room features
All 577 rooms have comforts such as private indoor hot tubs and 24-hour room service, as well as perks like premium bedding and laptop-compatible safes.
Other amenities include:
  • Bathrooms with jetted tubs and designer toiletries
  • LCD TVs with premium channels
  • Balconies, coffee/tea makers, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Tennis

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 2 coffee shops/cafes
  • 7 bars/lounges
  • 9 restaurants
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Dive
  • Le Petit Cochon
  • Los Gallos
  • Toro

Things to do

  • 18 holes of golf
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Billiards/pool table
  • Fitness classes
  • Free water park
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf lessons
  • Gym
  • Karaoke
  • Nightclub
  • Pilates classes
  • Spa tub
  • Tennis lessons
  • TV in common areas
  • Volleyball
  • Waterslide
  • Yoga classes
  • Ziplining

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 50 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
Welcoming dogs and cats only
2 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 68 per person (roundtrip)
  • Pet fee: USD 150 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive have a pool?

Yes, this property has 3 outdoor pools.

How much does it cost to stay at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?

As of Mar 19, 2024, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive on Apr 3, 2024 start from $462.71, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 40 lbs per pet. There's a fee of USD 150 per pet, per stay.

How much is parking at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM.

What time is check-out at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?

Check-out is at noon.

Does Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 68 per person applies.

Are there all-inclusive benefits at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, bicycling, and more.

Where is Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive located?

Located in Puerto Aventuras, this beachfront property is next to a golf course and within 2 mi (3 km) of Oasis Beach, Puerto Aventuras Marina, and Puerto Aventuras Golf Club. Fatima Bay and Kantenah Lagoon are also within 3 mi (5 km).

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 198 out of 387 reviews" "
Rating 8 - Good. 87 out of 387 reviews" "
Rating 6 - Okay. 63 out of 387 reviews" "
Rating 4 - Poor. 18 out of 387 reviews" "
Rating 2 - Terrible. 21 out of 387 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Eduardo

Liked: Cleanliness, staff & service
We have a issue whit our toilet for 2 days was making wear noises after you flushed, they give me a massage for me and my wife, but was kind of disturbed, also the page in Expedia said that you have one bottle of bounle wine per stay and they said than no and they charge me for bottle, there some amenities that they don’t have anymore but still advertised.
Stayed 4 nights in Mar 2024

10/10 Excellent

Osmond Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

6/10 Okay

Jessica Amanda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We spent nearly 3500 on a vacation for two with a swim up room. Our expectations for superior service were met, the staff is wonderful and kind. But in all truth - the food was mediocre at best and the reservation system isn’t the greatest either. We were very disappointed in our all inclusive meals except for Wai - the Thai restaurant. Our swim up pool room faced the restaurant Faro and had no views of the ocean. We literally stared at a wall. Overall, we don’t recommend the hard rock if you’re looking for elevated dining and a peaceful vacation. We were on the adults only side, so we can only speak to that area. But overall, if we ever go back, we would definitely stay elsewhere for the price. We paid over 1000 a day for accommodations and mediocre food.
Stayed 3 nights in Feb 2024

2/10 Terrible

Sandra Lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Could not get food 24/7.....around 4;30 when we arrived.....very little selection.....plus......a lot of walking for my age
Stayed 5 nights in Feb 2024

10/10 Excellent

Reese

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort ever
Stayed 3 nights in Feb 2024

8/10 Good

Jon

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property shows age, for instance. The stairs leading to the roof were old, creaky, and warped. picture showed tub in room. tub was located on roof. not a large jacuzzies like pictured in add. The workers were great, Maria at afar was awesome
Stayed 11 nights in Feb 2024

6/10 Okay

Jeff

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second visit to the Hard Rock Riviera Maya, the first was in 2017. We were excited that they added a new wing that is completely catered to adults, but it wasn't what we expected based on our past experience. The adult only pool in 2017 was a party pool for adults only and they played a bunch of fun, adult oriented games throughout the day and provided great entertainment. Now the new adult pool is super boring, no games, no entertainment, and seems to be catered to an older crowd that wants quiet. We always thought of the Hard Rock as a great party resort, but the changes they made drastically changed that feel. The old adult pool, which now allows kids, is pretty fun and the entertainment staff is great, but it has to be completely kid friendly which doesn't make sense since the pools on the family side have plenty of kid activities. We enjoyed our stay and made the best of the changes, but most likely will not return to this resort. To solve the problem, they should have 2 adult pools, a party pool, and a quiet pool and they should not allow kids anywhere near those parts of the property. The shows have also gone downhill since our last visit. We kept hearing how good the Michael Jackson show was and we were excited to see it because it was great in 2017. The MJ entertainer was a good dance, but his look was really off and there were parts we he sang live, which was pretty bad. The dancers were out of sync and it just seemed like a cheap version.
Stayed 8 nights in Jan 2024

4/10 Poor

Chad

Traveled with group
1st be warned as soon as you enter the resort you will be escorted to the lobby where they will try to sell you time share and you will not be checked in until this happens We stayed at the heaven adults only side which was nice but there were zero activities going on at the pool, there is not adults only lobby so enjoy the kids running around the lobby. Also the majority of the guests are in the late stages of their life. If you want to have fun at the pool go somewhere else because the only other pools is hacienda azul where you can enjoy Kenya, and ping pong completions kids are also allowed at this pool so don’t hold your breath for adult fun. The employees are nice and accommodating The room was mediocre I upgraded to a rooftop room in which the hot tub had two temperatures scalding hot or freezing cold, the new tubs they put in are not wired to allow the jets to work. More on the room spent two days without power and no water intermittently. The adult side which is called heaven has zero bars with exception to the bar in the restaurant, also beware if you stay at heaven they will tell you only heaven guests can be over in the adults only pool by way of special bracelets, the fact is they let anyone from any level of stay partake in the heaven side of the property. 3 years ago this place was a great time and a ton of activities for adults. New ownership and it’s gone to the wayside. I will not return.
Stayed 8 nights in Jan 2024

6/10 Okay

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manu at Faro is amazing. Loved Japanese restaurant forgot his name. I loved that Everyone spoke English really well. it’s a beautiful nice place. I would have given 5 stars ⭐️ But I did not like is our very first morning there they kept us in a sells meeting, trying to push sells. We had to tell 5 people NO. Not the time or the place to push sells. We are on vacation! We want fun and not to be pushed around by sell people!!!
Stayed 6 nights in Jan 2024

6/10 Okay

Jennifer

Stayed 1 night in Jan 2024

General hotel information

Reasons to Book
Outdoor Pool & Property Cleanliness
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.5