Ratings based on 166 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom Saskatchewan, Canada

Worst customer service from the General Manager!

Posted Jan 27, 2015
Pros: Spacious room but if you are on vacation and out all day this would not matter as much.
Cons: Everyday, cleaner should at least ask us whether we want the room to get cleaned or not. It seem like we always have to request it from the front desk
Location: Far away to the 5th Avenue, very long walk, ended up costing more for the cab ride every time. I would suggest find a somewhere close by.
General manager, Xochitl made my vacation a nightmare! Worst customer service I have EVER encountered in my life! I lost my contact lenses in the hotel, reported to them as soon as I found out that morning. I explained to her that it would have been thrown away by the cleaner by accident. I covered my contact lenses container with a small tissue paper to avoid dust. A habit I acquired over the years. My assumption was when housekeeping cleaned our room, the maid must have been in a rush and accidentally threw them out. Otherwise, she would have noticed what that was. Spoke with Xochitl, and lo and behold, this person insisted that she spoke with the maid and was told she didn't threw out anything from the table. And then told me I kept changing my story. (I knew she didn't understand me very well but instead accused me of changing my story) And then had the guts to tell me that a lot of their customers say that they lost something in their room but apparently not!? I was trembling and in rage after! I cannot believe a manager would deal the issue like this. Very poor people skill. I was expecting she would at least say "I apologize for the inconvenience" then explain. This has not happened at all! And yet, basically told me I'm lying. You don't say that to an angry/frustrated customer that is just common sense! So don't blame me for how I behaved. A different person with great customer/people skill would have dealt the situation differently.
3 out of 5
Recommended
for Everyone
by A verified traveler

Ett ok budgethotell.

Posted Jan 19, 2015
Vi bodde först på rum 233. Det var lyhört från korridoren. Toan fick man spola ca 3 gånger innan allt försvann. Luftkonditioneringen luktade kraftigt av urin vid två tillfällen vavid vi bytte rum den andra gången till rum 235. Där funkade allt bra. Mycket vänlig och hjälpsam personal. Stor och gratis bilparkering. Rummen var stora och sängarna var bekväma. Vi hade gratis frukost men utbudet på frukostmaten var snålt tilltaget. Det är ganska långt att gå till stranden ca 1000 m. Det finns ingen lunch/middagsrestaurang på hotellet.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston, Ma

clean hotel

Posted Jan 17, 2015
The hotel was clean and special good for those who have a car. If you dont mind to walk about 15 minutes to the ferry ou the beginning of the 5th avenue it is also a good option as walking is safe. If you wake up late you may have to wait a few minutes to get in for the breakfast as the demand is too high for the amount of staff asingned. There are emergency exit doors marked as "salida" or exit and it can be annoying waking up with the alarm. I gave this feed back and they seemed to take the advise. Overall the hotel is a 4/5 and if you want to travel within your means and have a free breakfast this is an option for you. I hope you enjoy your staying and don't forget to check the beaches in Tulum; you won't regret.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel cerca de la playa

Posted Jan 15, 2015
Buena pero la atencion del personal administrativo malo ya q le daban mas importancia a los extranjeros y considero que no debe haber diferencias
3 out of 5
by A verified traveler

Fine for one night

Posted Jan 6, 2015
Pros: My daughter liked the pool.
We used this hotel as stopover after leaving Cozumel on our way to Cancun. It was fine for that. The hotel didn't have anything within walking distance so had to spend some money on cabs.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 6, 2015
Very helpful staff. Clean comfortable room. Pool was very nice and well kept.
2 out of 5
by A verified traveler

Disappointing - would not stay again

Posted Jan 4, 2015
Pros: Close to highway to pick up cheap mini shuttles to Tulum and coastal destinations
Location: 10 minutes walk to one end of the main strip.
Requested a twin room for New Year's - specifically chose this hotel for the twin room option as other choices were booked up. Arrived to find a double bed. One of us had to sleep on a roll up bed. New Year's Day breakfast - had to queue up to enter 'canteen' style breakfast room. Then had to hang around waiting for cutlery - eventually had to make do with plastic cutlery. THEN they started taking away the food before we had finished breakfast! Overall, a characterless hotel for which I had expected much higher rate of amenities and service.
5 out of 5
Recommended
for Everyone
by A verified traveler

great time thx

Posted Jan 4, 2015
Pros: convenient
Cons: more hot water in showers
Location: every thing was close and accessible
loved my stay thx had a lot of fun in the sun great food and swimming in carribean thx
5 out of 5
Recommended
for Everyone
by A verified traveler

Vacaciones

Posted Jan 1, 2015
El hotel esta muy bien ubicado. El personal es sumamente amable !!!
2 out of 5
by A verified travelerfrom Distrito Fedeeal

Buena cadena mal servicio

Posted Dec 27, 2014
Poca gente para la limpieza, repecion y gente del hotel muy amable, pero no se les apoya mucho, la limpieza era importante y fue deficiente un dia de plano no asearon la habitacion, lastima por la cadena que representa.