Ratings based on 72 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 18, 2014
Pros: great bed and pillows
Cons: bath tub
Location: close to everything
worth money, clean and comfy. nice pool and ok bkfast.
5 out of 5
Recommended
by A verified travelerfrom Ontario, USA

very comfortable

Posted Aug 18, 2014 on Hotels.com
Although hotel is not in middle of action, it is within walking distance and they do have a free shuttle which we used a couple of times due to two little girls. Very clean, also loved the free morning menu
Comment from Hotel Management
Oct 25, 2014 by Christian Ramos, Hotel Management
Dear guest: We are glad to hear from you since you have been kind enough to take the time to write your comments. We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was satisfied ; that is our goal and our motivation: to reach and exceed your expectations. We are taking care of your necessities to offer you the best Service as you deserve. Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself. Dear guest, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service. Thank you for all your kindness Christian Ramos General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom playa del carmen mex

Vacations.

Posted Aug 18, 2014
Room was clean all the time. Breakfast need more time on cooking the food and more variety. Front desk needs to be more friendly and acknowledge when customers arrives at hotel or is waiting for service.
Comment from Hotel Management
Aug 22, 2014 by Christian Ramos, Hotel Management
Dear guest: We are glad to hear from you since you have been kind enough to take the time to write your comments. We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was satisfied ; that is our goal and our motivation: to reach and exceed your expectations. We are taking care of your necessities to offer you the best Service as you deserve. Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself. Dear guest, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service. Thank you for all your kindness Christian Ramos General Manager
5 out of 5
Recommended
by Ryan

Posted Aug 11, 2014 on Hotels.com
Comment from Hotel Management
Oct 18, 2014 by Christian Ramos, Hotel Management
Dear guest: We are glad to hear from you since you have been kind enough to take the time to write your comments. We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was satisfied ; that is our goal and our motivation: to reach and exceed your expectations. We are taking care of your necessities to offer you the best Service as you deserve. Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself. Dear guest, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service. Thank you for all your kindness Christian Ramos General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Laredo Tx

Very nice hotel great parking

Posted Aug 9, 2014
Very good breakfast, near playacar, wifi included, near several stores like soriana, sams, chedraui
Comment from Hotel Management
Aug 14, 2014 by Christian Ramos, Hotel Management
Dear guest: We are glad to hear from you since you have been kind enough to take the time to write your comments. We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was satisfied ; that is our goal and our motivation: to reach and exceed your expectations. We are taking care of your necessities to offer you the best Service as you deserve. Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself. Dear guest, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service. Thank you for all your kindness Christian Ramos General Manager
5 out of 5
Recommended
for Families
by A verified traveler

Good place to stay

Posted Jun 27, 2014 on Hotels.com
Free breakfast buffet is very good, better than most free buffets. Staff is courteous and helpful.
Comment from Hotel Management
Sep 13, 2014 by Christian Ramos, Hotel Management
Dear guest: Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself. Thank you for all your kindness Christian Ramos General Manager
4 out of 5
Recommended
by Trishfrom Atlanta

Posted Apr 16, 2014 on Hotels.com
Pleasant surprise. Clean comfortable hotel. Next to a freeway but only a 5 block safe walk to the beach and 5th street which is where the bars, restaurants and shopping are.
Comment from Hotel Management
Jun 28, 2014 by Christian Ramos, Hotel Management
Dear guest: We are glad to hear from you since you have been kind enough to take the time to write your comments. We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was satisfied ; that is our goal and our motivation: to reach and exceed your expectations. We are taking care of your necessities to offer you the best Service as you deserve. Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself. Dear guest, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service. Thank you for all your kindness Christian Ramos General Manager
2 out of 5
by A verified travelerfrom sof

Quite disappointing

Posted Apr 10, 2014
No fresh air in the room. The windows would not open. Imagine sleeping in a room never ventilated?!? Airconnworked but smell remained
Comment from Hotel Management
Oct 11, 2014 by Christian Ramos, Hotel Management
Dear guest: We are glad to hear from you since you have been kind enough to take the time to write your comments.We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was satisfied ; that is our goal and our motivation: to reach and exceed your expectations. We are taking care of your necessities to offer you the best Service as you deserve. Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself. Dear guest, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service.Thank you for all your kindness Christian Ramos General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Simple Hotel.

Posted Apr 1, 2014
My fiance and I stayed here for 8 days&nights. The lovely Ana allowed us an early occupancy when we arrived, as our flight landed very early in the am and by the time we made it to the hotel we were way over tired.+++ for the staff! The "buffet" breakfast was very simple Mexican fare and got boring after a few days. Same fruit for 8 days in a row! melons, papaya, eggs, refried beans, dried cereal and runny yogurt,room temp. milk and the worst coffee ever...I guess the "Buffet Breakfast" was our only complaint.
Comment from Hotel Management
Oct 11, 2014 by Christian Ramos, Hotel Management
Dear guest: We are glad to hear from you since you have been kind enough to take the time to write your comments. We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was satisfied ; that is our goal and our motivation: to reach and exceed your expectations. We are taking care of your necessities to offer you the best Service as you deserve. Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself. Dear guest, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service. Thank you for all your kindness Christian Ramos General Manager
4 out of 5
Recommended
for Everyone
by Jaime Ortegafrom palm Springs California

Its nice close to the main street to hangout.

Posted Mar 30, 2014
Its very nice its close to all the restaurants and bars and shopping.Its great nothing to complain about my wife and my little 2yr old had lots of fun. I would stay at this place again
Comment from Hotel Management
Oct 4, 2014 by Christian Ramos, Hotel Management
Dear guest: We are glad to hear from you since you have been kind enough to take the time to write your comments. We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was satisfied ; that is our goal and our motivation: to reach and exceed your expectations. We are taking care of your necessities to offer you the best Service as you deserve. Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself. Dear guest, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service. Thank you for all your kindness Christian Ramos General Manager