Ratings based on 3 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
4.7 Room cleanliness
5.0 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by Scott and Reneefrom San Jose, CA

Great stay (with one small problem)

Posted Aug 26, 2014 on Hotels.com
We had an 8 day stay in the Riviera Maya area, 7 of those days at an all-inclusive resort. My wife booked Hotel Amarte for the one day that wasn't covered by the resort. First impressions? The hotel is lovely. The buildings and flora are very tropical and serene. I couldn't believe this was JUST off the highway. Very quiet. Beatriz at the front desk was very helpful. She took payment and brought us to our room, telling us of the area and our options for food and entertainment. The room was lovely. We went for dinner at the restaurant on the grounds, then for a dip in the pool. We returned to our room to get ready for bed, which is when we encountered our small problem. Or should I say a large problem with many small ones. Near one of the beds was a rather large spider, with dozens of its little children. We called the front desk. Beatriz came to check it out, and about 10 minutes later we were moved to another room. We checked the new room out... no "extra guests". :-) The following morning, we headed to the beach at the Maroma Resort, about 2km away. The beach is lovely, and we had lunch at the resort. We arrived back at Hotel Amarte and packed up for our trip to our other lodging. Per an earlier request, Beatriz had booked our taxi to get us there, and it was waiting for us on-time. Beatriz and one of her coworkers thanked us for our stay and saw us off. All in all, I have a positive impression of Hotel Amarte. If you want a vacation in a secluded area (Puerto Morelos is about 15 minutes away by taxi), in beautiful environs, you should book this place.
Comment from Hotel Management
Oct 30, 2014 by Fernel Valdez, Hotel Management
Dear Mr Scott and Mrs Renee, We would like to thank you for your visit and your feedback. Your opinion is very important for us. I would like to apologize for the inconvenience of the spider, we are working every day to improve, so there we have an oportunity to do it so. Please remember that in Maroma, you have a place where we all are waiting for you to comeback. Warm regards
5 out of 5
Recommended
for Couples
by A verified travelerfrom Guadalajara, MĂ©xico

Beautiful gardens, well maintained

Posted Jul 17, 2014
Pros: location, facilities
Location: Is close to Playa del Carmen, Puerto Morelos and not far from CancĂșn.
The staff is excellent, really helpful and kind. It is not close to any city and the area is quite isolated. But you will have access to the most amazing beach.
Comment from Hotel Management
Oct 27, 2014 by Fernel Valdez, Hotel Management
Dear Mrs Maria, Your comments are quite important for us, we would like to thank you for your opinion, we will be waiting for you on your next visit, in this little piece of paradise in the Mayan Riviera, Warm regards,
5 out of 5
Recommended
for Couples
by A verified traveler

Playa Maroma

Posted Jul 9, 2012
Hotel Amarte was excellent very quite and separate from all the noise. We could go to the beach anytime we wanted to all we had to do was ask and a car would be there. The beach was amazing the most beautiful and untouched. Very private and quite, staff was great. Thanks Omar for always being available even in the middle of the night.
Comment from Hotel Management
Oct 27, 2014 by Fernel Valdez, Hotel Management
Thank you very much for your visit, please remember that we will be waiting for you on your next visit, in this little piece of paradise located on the mayan Riviera. Come back soon, Greetings.,