Ratings based on 180 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

A Lovely and relaxing hotel close to the beach

Posted Apr 10, 2015
Pros: It was very clean, a friendly staff, and I had a very RELAXING time.
Cons: Nothing
Location: It was close to the beach, and to all the many restaurants. It was a little ways from the crazy, but it's easy to get to the crazy if you want to go
I had a wonderful stay at Hotel Casa Ticul. The rooms were clean and well-maintained. Everyone that works there goes out of their way to make your stay amazing. There are yummy breakfasts every morning made by a wonderful chef. They helped me set up excursions and also confirmed my shuttle to the airport. I highly recommend that you stay at Hotel Casa Ticul.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Toronto, On

Nice Hotel with friendly staff

Posted Apr 10, 2015
Pros: The staff were all amazing! Friendly and helpful. The rooms were clean and nicely decorated. And the food at breakfast was great!
Cons: Nothing!
Location: A great cafe across the street, and restaurants and shops up the street.
We stayed at the hotel for 5 days, we were greeted by the friendly staff that showed us our room and also were very helpful in answering any questions we had. Every morning there was a free breakfast that was delicious!! It was on the rooftop patio which was a lovely way to start the day. The rooms were very clean- we were there at Easter and came back to our room one day to find an Easter basket with eggs and candy it was a very nice touch. It was close to the beaches and they have partnerships with some of the resorts right on the beach so you can get a chair and umbrella. It was also close to restaurants and shops but far enough away from the busy clubs and noisy streets. We are already planning another stay at this great hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 23, 2015
Pros: clean , good bed and linen
great room - had a garden suite ! very clean - new -super well maintain. would go back in a heart beat. I lived in Playa 19 years ago and go back every year--- this part of town ( 5th avenue) has the old playa charm - not as busy crazy as the main part.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Really nice hotel with excellent & friendly staff

Posted Mar 14, 2015
Really nice hotel with excellent & friendly staff
4 out of 5
Recommended
for Couples
by A verified traveler

Muy buena estadia por el precio

Posted Mar 10, 2015
Pros: la cama y el staff, desyauno muy bueno
Cons: la decoracion de los cuartos tiene mucho q mejorar
Location: Muy tranquilo y callado.
El hotel no es espectacular pero la estancia fue muy buena! el personal excelente y la cama super cómoda! solo tener en cuenta que no esta en la zona ruidosa de la 5ta, eso puede ser bueno o malo, para tranqulidad esta perfecto.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Winnipeg, Canada

Lovely boutique hotel

Posted Mar 6, 2015
Pros: The bed was comfortable, shower was huge, water hot. The various public areas were nice to relax in as not all rooms have a balcony.
Location: Right on the quiet end of La Quinta there are plenty of restaurants and shops and is close to the beach, but away from all the noise.
We had a wonderful stay at this charming hotel. It had everything I wanted for a five day stay in Playa- great location, friendly staff, lovely atmosphere and breakfast included. After a day out it was nice to come back to the calm and cool courtyard pool area where you could enjoy a coffee. We enjoyed all the little touches of hospitality throughout our stay. Everyone from the front desk, doorman and chefs were all so helpful and friendly.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Porto Alegre

Hotel bem localizado com atendimento exemplar.

Posted Jan 28, 2015
Cons: Os quartos possuem pouca luz, o que parece ser uma característica dos hotéis mexicanos.
Location: Fica no final da 5 avenida, o que é excelente pois garante a tranquilidade à noite. Há dezenas de restaurantes nas proximidades.
O hotel possui importantes características: é bem localizado, o café da manhã é muito bom e os funcionários são extremamente gentis. Algo que não combina com o hotel é a falta de WI FI nos quartos. No mais, muito bom.
5 out of 5
Recommended
for Couples
by Yangfrom Nyc

Lovely Staff

Posted Jan 21, 2015 on Hotels.com
Great location with a great staff. The hotel staff could not have been more helpful
5 out of 5
Recommended
for Couples
by Celsofrom Celso - Recife- PE

Excelente !

Posted Jan 6, 2015 on Hotels.com
O Hotel é muito bem localizado na 5a. Avenida, mas sem ser perto da confusão. Com um excelente custo benefício e um atendimento de impressionar. Todos são muito agradáveis sob o comando de Paola. Podem ficar sem medo de errar.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Monterrey, Mex

Nice hotel and attentive staff

Posted Dec 15, 2014
Pros: Ambient, decoration, service, location.
Location: On the 5th avenue, close to the beach and all the activity at Playa del Carmen
Liked the hotel very much. Great service. Only complain is related to some remodeling work that made some noise in the afternoon