Ratings based on 167 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Monterrey, Mex

Nice hotel and attentive staff

Posted Dec 15, 2014
Pros: Ambient, decoration, service, location.
Location: On the 5th avenue, close to the beach and all the activity at Playa del Carmen
Liked the hotel very much. Great service. Only complain is related to some remodeling work that made some noise in the afternoon
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Australia

Lil piece of paradise

Posted Dec 9, 2014
Pros: Everything, from the facilities and staff. The breakfast is simple and well presented ...Very yummy though !!!
Location: The coffee across the street is amazing, try the shots of Mexican chocolate. Also try El pirata a local seafood place around the corner that is REAL..
Since our honeymoon in 2010 we have been recommending this hotel to our friends...such a great value boutique hotel We booked 3 rooms and my other two friends agreed on our view of the hotel
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Merida Mexico

Great place. Good location. Nice staff. Would s

Posted Dec 3, 2014
Would certainly stay there again. Clean. Good location. Nice staff
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Cameron Park, CA

Felt like a guest at somebody's home

Posted Nov 1, 2014
Pros: Friendliness and service
Location: A few blocks away from the best restaurant area on 5th Ave. Four blocks away from the best beach clubs.
Mexicans often say: "Mi casa es su casa" (My home is your home) and at Casa Ticul they live by it. They run to open the doors for you, breakfast is simple, but personalized to your liking, room had all the comforts you expect to find at home and it's located right on the new area of 5th Ave., close to all the action, but not in the center of it, which provides for great nights of sleep. Definitively my new home when visiting the Riviera Maya.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Pa

Upscale beautiful hotel close to beach

Posted Oct 18, 2014
The staff were the friendliest we've ever encountered. They were very helpful when presented with a somewhat minor problem(water-dripping air conditioner); and equally helpful when asked about beach services and dive shops.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Israel

Great hotel, great shower, best breakfast we had

Posted Oct 16, 2014
Everything is to the smallest detail. After a few hotels in our trip, this was the without a doubt the best (though it's not right on the beach). Vefy much recommended.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excelente Servicio, Excelente Personal!!

Posted Oct 10, 2014
Pros: El servicio y las camas
Cons: Nada!!
Me encanto la hospitalidad y calidad con que te atienden en ese Hotel, las habitaciones son sumamente comodas!
5 out of 5
Recommended
for Everyone
by A verified traveler

Exceptional service

Posted Sep 19, 2014
The service at casa ticul is amazing, everyone is so nice and helpful. We asked for recommendations about places to eat and things to do and their advice was wonderful. Things on 5th Avenue can be expensive but they recommended other restaurants within walking distance that were much better and authentic. The snorkel adventures they recommended were terrific, especially the one with Eddie in the cenotes. Also the included breakfast on the veranda was delicious and authentic. The two women who cooked were lovely and accommodating with our requests for different breakfasts. If we come back we will definitely stay here again. It's centrally located with amazing service. LOVED IT!
5 out of 5
Recommended
for Everyone
by A verified traveler

Excelente atenciĆ³n

Posted Aug 10, 2014
Todo el personal muy atento y amable Altamente recomendado
4 out of 5
Recommended
by Millosyfrom Ramirez

En general muy bueno

Posted Jul 25, 2014 on Hotels.com
Muy rica estancia..tambien te incluyen pases para club de playa..desayuno en la terraza muy bien...lo recomiendo bastante