Featured Image Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Balcony Bathroom Bathroom Sink Food and Drink Food and Drink Food and Drink Food and Drink Food and Drink Hotel Bar Hotel Bar Hotel Lounge Indoor Wedding Indoor Wedding Interior Detail Hotel Front Terrace/Patio Terrace/Patio Exterior Exterior Beach/Ocean View
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Room type

Standard Room, Ground Floor

Max Occupancy: 2 guests (up to 1 child, 1 infant)

Standard Room

Max Occupancy: 2 guests (up to 1 child, 1 infant)

Standard Room, 1 King Bed, Balcony

Max Occupancy: 2 guests (up to 1 child, 1 infant)

Family Room, Balcony

Max Occupancy: 4 guests (up to 3 children, 2 infants)

Get an overview of this hotel3-star hotel with free breakfast and restaurant

Location

Located in the heart of Playa del Carmen, this hotel is within a 10-minute walk of Yucatek Divers, Playa del Carmen Maritime Terminal, and Central Square. Nuestra Senora del Carmen Catholic Church and Quinta Alegria are also within 10 minutes.

Hotel Features

Along with a restaurant, this smoke-free hotel has a rooftop terrace and a 24-hour front desk. Free continental breakfast and free WiFi in public areas are also provided. Additionally, tour/ticket assistance, multilingual staff, and wedding services are onsite.

Room Amenities

All rooms are individually decorated and offer free WiFi and ceiling fans. TVs come with cable channels, and other amenities that guests will find include laptop-compatible safes and showers.

Hotel Amenities

Hotel Amenities

The hotel offers a restaurant. A complimentary breakfast is offered each morning. High-speed wireless Internet access is complimentary. For a surcharge, the property provides a roundtrip airport shuttle and an area shuttle. This Playa del Carmen hotel also offers a rooftop terrace, tour/ticket assistance, and multilingual staff.

Hotel Cielo is a smoke-free property.

  • 24-hour front desk
  • Airport transportation (surcharge)
  • Area shuttle (surcharge)
  • Babysitting or childcare
  • Babysitting or childcare (surcharge)
  • Beach towels
  • Beach umbrellas
  • Free breakfast
  • Free WiFi
  • Luggage storage
  • Multilingual staff
  • Number of buildings/towers - 2
  • Number of floors - 3
  • Restaurant
  • Rooftop terrace
  • Smoke-free property
  • Total number of rooms - 18
  • Tours/ticket assistance
  • Wedding services
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Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

  • Air conditioning
  • Cable TV service
  • Ceiling fan
  • Free toiletries
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Desk
  • Free WiFi
  • Hair dryer (on request)
  • In-room safe (laptop compatible)
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Private bathroom
  • Shower only
  • Television
  • Turndown service
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Where to Eat

A complimentary continental breakfast is served each morning between 7:30 AM and Noon. An additional cooked-to-order breakfast is served daily (subject to charges).

Carboncitos - This family restaurant serves breakfast, lunch, and dinner. Open daily.

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Nearby Things to Do

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Sailing nearby
  • Scuba diving nearby
  • Water skiing nearby
  • Windsurfing nearby
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Game drive nearby
  • Ecotours on site
  • Ziplining nearby

Hotel Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age is 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children under 12 years old stay free when using existing bedding.

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Minimum Spring Break check-in age is 18 years old.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

No cribs (infant beds) available

No elevators

No rollaway/extra beds available

No pets or service animals allowed

Noise-free rooms not guaranteed

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Fees

The charges below are included in your overall room price:
  • Resort fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Airport shuttle fee: MXN 650 per person (roundtrip)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

A resort fee is included in the total price displayed. Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.

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