Ratings based on 7 Verified Reviews

They paid and stayed. We double-checked.
2.7 out of 5
86% of guests recommend
2.7 Room cleanliness
2.9 Service & staff
2.7 Room comfort
2.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by Jose from San Francisco

Close to beach

Posted Jan 23, 2014
Convenient hotel location, on main 5th Avenue and one and half block away from beach. The negative, only five channels available in standard room.
3 out of 5
for Getaway With Friends
by Charlene from San Jose, CA

good location

Posted Dec 31, 2013 on Hotels.com
simple, basic room at a great location.
2 out of 5

This traveler left a rating score only Posted Feb 19, 2013 on Hotels.com
1 out of 5
for Families
by A verified traveler


Posted Feb 8, 2013 on Hotels.com
if you wish to sleep and not to listen to the drunkard riots till 5 AM; if you wish do no awake in the middle of the night and find a stranger setting up a mattress in you room - STAY AWAY FROM THIS HOLE. I'd put negative ----10000000000 rating if i could
3 out of 5
for Everyone
by Tom

an ordinary hotel

Posted Apr 29, 2012
Pros: the spacious living room
Cons: the noisy air-conditioner
Location: in the busy commercial fifth ave of playa del carmen, quite near to the beach, the beautiful beach
the hotel is quite spacious, and the price is acceptable. however, as an international hotel, the receptionists, at least, can understand English and can talk with guests in even broken English.
5 out of 5
for Overnight Stay Before Destination
by A verified traveler

close to all nightlife

Posted Apr 21, 2012 on Hotels.com
2 out of 5
by Jlee from Melbourne VIC, Australia

Revolting Hotel

Posted Mar 10, 2012
Pros: Location
Cons: Everything else
Location: 5th Avenue, 2 blocks from beach
We were disappointed with this hotel right from the word go. We arrived and despite the fact that they had our booking, we'd paid in full and it says check in is at 12, they told us to come back at 3. No problem, until we return at three and they tell us that they don't have a room for us at all. He tells us to wait and he'd call the manager. An hour later he comes to us and says he has a solution for "our problem." He takes us up to a larger room on the top floor which is fine until we get in the room. There was a large puddle of urine on the bathroom floor and it was all over the back of the toilet and the seat, the room absolutely stank of cigarette and cigar smoke, the wifi didn't work, the TV worked for the first 2 hours then stopped working for the rest of the night, the bed was absolutely rock hard and tiny and there was no curtains at the front of the room so anyone walking past could see in! The spa in the common area was green and mouldy (but the next day they'd emptied it and were cleaning it.) We expect very little from a hotel as we're travelling on a budget for 12 months, but this place was foul. We left the next day and walked about until we found something far better and far cheaper.