Ratings based on 52 Verified Reviews
They paid and stayed. We double-checked.
3.8 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
for Everyoneby stacy from canada
Cute rustic hotelPosted Dec 3, 2013
I would probably stay here again due to its location but we did have problems with checking in... They did not have our reservation. They wanted to charge us full price but after many phone calls they honoured the price on my voucher. During all of this the front desk man was very polite.
for Everyoneby Knep from NJ
Like sleeping on a boxspringPosted Nov 14, 2013
Pros: It was cute- from a distance
Cons: The beds and the lack of hot water.
Location: I chose it because it was close to the ferry to CZM
Cute little hotel. Clean enough. No hot water. Bed was wire with a sheet over it. It hurt to sleep on it. Did not take credit card upon arrival and unable to give change for my cash. Avoid this place!
for Familiesby 5th week in Cancun from New York, New York
Over charged price setting.Posted Aug 29, 2013 on Hotels.com
Reserved 3 nights in a 2 double-bed room for a 2-kid family. Reached the site around 1:30 PM. The front woman never let us in until 3:00 PM sharp even she knew only few rooms were occupied. Fine. We came back at 3:00 PM and got a dark, small room on the first floor. Complained of a total mismatch with our reservation description to another women, waited for half an hour, to finally move in another a bit spacious room on the second floor. This experience gave me a bad impression of this hotel. Colonial structure looks good but pool is joke (“dog bath” reported by other is right). Water is not clean. Close to beach and tourist spot is only plus, but we were not interested in over-charged shopping/eating around the 5th avenue. The property is not distinct overall. The room price is higher (perhaps 20% more), not competitive, compared to other better-looking properties. We walked around the town, hunted down much affordable two-room apartment with kitchen near the Walmart, and stayed another week peacefully. Definitely never come back this hotel.
for Everyoneby A verified traveler
Centrally locatedPosted Aug 2, 2013
Pros: Location. It has a little pool and area where you can sit outside.
Cons: If you have a stroller, like we did - it is a bit hard to carry it up and down the stairs. This is reall not a negative... just a fact :)
Location: 5th ave is nearby.
Great value hotel. Located centrally. NIce toiletries.
Recommendedby A. Solis from Florida, USA
Great locationPosted Jul 15, 2013 on Hotels.com
Friendly staff, worth it for the price and definitely great location.
for Everyoneby MS from Toronto
Ok, but wouldn't go back.Posted May 8, 2013
Pros: Good location
Cons: Lack of water pressure and hot water
Location: Right by 5th avenue which is the main street in playa, the beach is a 2min walk away
Simply put, I don't care how many stars a hotel has it should have hot water, the sort that doesn't require running the tap for 7-8mins to acquire. There is barely any water pressure to speak of. The wifi is only usable in the lobby. The safe in my room was broken, they made no effort to repair it despite a couple of requests.
for Everyoneby Swimmer805 from Santa Barbara, CA, USA
Great hotel for the right pricePosted Apr 23, 2013
Pros: Great staff and pretty cool hotel
Cons: A little bit noisy
Location: Perfect location to go to the beach or catch the ferry.
Nice location, right on downtown and 1 block from the beach. The whole staff were super nice! Great A/C kept the room very comfortable.
for Everyoneby jj from Fairfax, CA, USA
Great location!Posted Apr 13, 2013
The hotel itself is not the best but the location is great! And people that work there are very nice.
for Everyoneby AnjaS from los Angeles
GGreat hotel with an excelent locationPosted Apr 9, 2013
Pros: the look, staff
Cons: sometimes bad smell in the bathroom
Location: eexcelent location on the 5th promenade, next to the beach
a really nice, quiet hotel located right next to the bus station and on the 5th promenade, less than 1min walking to the beach :) a perfect stay!
for Business Travelersby Nina
Avoid Encanto hotels!!!Posted Feb 25, 2013 on Hotels.com
Hotel is so disappointing. Needs renovation urgently. Be careful with the Encanto properties, they will mislead you to their time share and keep you harrassed until you sign with them. Stay away from all the Encanto hotels if you want to enjoy your vacation.