Ratings based on 135 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.2 Hotel condition
They paid and stayed.
by A verified travelerfrom Virginia
Overpriced, with some incredibly unhelpful staffPosted Apr 15, 2015
Pros: Breakfast. Nice manager.
Cons: The price is ridiculous for the quality of that space and the lackluster beachfront. I'm sure you won't lower your rates, but they are obscene.
Location: Nice little town.
This hotel was grossly overpriced. Our room was not great. TV and air conditioning were both broken. When I told the woman at the front desk, she just shrugged. The next morning, the manager kindly allowed us to check out an hour later because of the problems. I left my bathing suit in the room by accident when we checked and emailed to ask if the hotel had it. The manager emailed right away and said it was there. However, when I returned to pick it up, the staff was almost completely useless. The guy at the desk opened one cabinet, looked in quickly, and determined it wasn't there. It took more than 15 minutes of my harassing him to open more cabinets and actually look through them before he was able to muster the energy to find it. It was deeply annoying, especially considering that he had nothing else going on. Breakfast was fantastic. The staff there was very kind and did a great job. I would recommend staying somewhere else and going in for breakfast.
for Everyoneby A verified travelerfrom ontario
Great locationPosted Apr 13, 2015
The hotel is right on the beach and rift in the village of Puerto Morrlos. Lots of places to eat and shop within 5 minute walk. The hotel is older and shows some of its age. But the rooms were clean and the staff were extremely friendly and helpful. Our room was on the third floor and at the end - great view but no water pressure for a shower. Friends staying on the second floor did not have this problem.
by A verified travelerfrom canada
Its a great location but....Posted Mar 12, 2015
Pros: The location on the beach and close to downtown was great
Cons: See first comment
Location: downtown shops and access to restaurants etc.
We were very disappointed and wouldn't recommend it to anyone . needs a lot of repairs , new pillows , cable tv, light bulbs, everything you can think of , new management. I was surprised it was even listed on Expedia.
for Everyoneby A verified traveler
February VacationPosted Feb 14, 2015
Pros: location was good - Fairly quiet - friendly staff and very courteous - check in and out was quick and easy.
Cons: Availability of ice in rooms - or a fridge in every room - music at this hotel would have been nice - offer taxi to and from the hotel from airport
Location: Good Bars on the beach, excellent food variety, shopping, people watching in the square,
This was a nice experience with a nice view of the beach - on the end of the beach so not many people. Not a lot of music during the week for entertainment. The local bars were not too crowded and service was as on the norm as I was told but there were a few good exceptions. Beautiful sunrises and watching the boats go by. Snorkeling and scuba diving was available everywhere but I didn't partake in any of those adventures. Food was all good every where I went. I would go back again.
for Everyoneby A verified travelerfrom Minneapolis
great location on beachPosted Feb 14, 2015
Pros: The beach, the sound of the Ocean, the friendly atmosphere.
Cons: The bathroom in our room needed work. Been patched many times and just was not pretty and some mold due I think to the humidity.
Location: The town of Puerto Morelos is a wonderful place to explore. In walking distance from the hotel. Restraints are plentiful with very good food.
The hotel is basic and that was exactly what we wanted. Loved the beach practically out our front door. The staff was excellent very friendly. The American breakfast was good and served on a beautiful patio.The bathroom could use some TLC sloppy patch work. Over all would stay again.
for Everyoneby A verified travelerfrom Windsor ON
Value For MoneyPosted Feb 11, 2015
Pros: Location, food, staff. The latter work very hard and I want to give a bouquet to the cleaning lady especially who did her best.
Cons: It needs painting and general TLC. Larger bottom sheets which would remain tucked in.
Location: The location is great and PuMo is laid back, yet lively, and I hope that the big chains will stay away.
The hotel is very close to the 'heart beat' of the town, yet very quiet. It has the beach right behind it and, though it is narrow, there is hardly a soul. Watching the sea, birds and ships while eating was very enjoyable. The staff is excellent and really tries to please. We had some issues with the lock and a broken window which were both fixed. It is an old hotel and needs repairs and some finishing touches; a comfortable chair would have been nice, a dresser instead of a table with a small drawer and some hooks/pegs for hanging clothes. There is a daily menu (menu del dia) for a very reasonable price and of very good quality with a good variety of vegetables most of the time. The breakfast was included and I found it a bit 'cheap', having to choose between either juice or tea/coffee. The tea was never hot the first few days so we switched to juice after that. Adding some fruit would also have been nice. Or, instead of having to choose between Continental, American or Mexican breakfast, just have a buffet.
for Everyoneby A verified travelerfrom Innisfail. Ab. CA.
Older hotel. Excellent location.Posted Jan 27, 2015
Rooms were very plain but clean. Great covered patio area overlooking the ocean. Nice beach area . Great food & drinks on sight. Right next to more eating spots & shopping . Make sure u barter. Lol. Had a ground floor room. Was better then up stairs in my opinion as u didn't havto Cary your bags up there & u walked out your back door onto the covered patio. Only problem we had was getting locked out late one night . We had entered the room through the front door then set the deadbolt. Asuming the same keys fit the back door we went out onto the patio & shut the door. Couldn't get back in & the front desk girl was gone. Got some help from another holiday'r & climbed in the bathroom window. Got a back door key the next day. Booked our flights through Expedia then they got us a great rate on the room. 65.00 per night.The area is very friendly lots of great places to eat. Great snorkeling reef just off shore. Will be returning.
for Everyoneby A verified travelerfrom ST. LOUIS
Great stay at a "smaller town " feel.Posted Jan 25, 2015
Pros: We were looking for a more old time Mexico atmosphere, not an all inclusive, out of the way compound where you have to get a cab to explore.
Cons: Rooms could always be updated, but then the price would be too.
Ok, not a lot of extra's in the room, but the atmosphere makes up for it. It has a small Mexican town feel, with anything you really need. The restaurant staff were excellent in their attentiveness, for instance, the rooms do not have a fridge or minibar, but the restaurant staff will provide you will a cooler, and replenish ice for you anytime you request. Our room was by the pool, in sight of the restaurant, and they would serve us on our "patio table" just outside our room, when we wished that. I think we had the best part of the beach in the area.....picturesque, quiet, and tranquil, or walk a couple of blocks to the town square for more restaurants, shops or what ever else. It's not Ritzy, but it is personal and friendly, and very reasonable. I will go back again, hoping I find it exactly the same.
for Everyoneby A verified traveler
Great Low-Budget DealPosted Jan 19, 2015
Pros: The hotel is on the beach, so you can hear the waves at night. The staff was great.
Cons: The beds are hard, the maid only brought clean water two of the five days of our stay (we tipped $2 every day for cleaning).
Location: Great snorkeling three blocks up, in front of Ojo de Agua.
Just returned from five days at Hacienda Morelos. The hotel was in better shape than I expected, but the location and price can't be beat.
for Everyoneby A verified travelerfrom canada
Great locationPosted Jan 19, 2015
Pros: Location, all rooms faced the ocean
Cons: A few umbrellas around the pool
Location: Within an easy walking distance to the beautiful town of puerto Morelos. Lots of great restaurants, snorkelling, guided tours to all attractions.
The hotel is in the perfect location for exploring the lovely fishing town of puerto Morelos. Our room opened up to the pool and overlooked the beach. All the rooms have an Ocean view. The hotel is barebones, but comfortable and very clean. There is also a restaurant on the property. The beach is beautiful, white sand and while we were there the beach in front of the hotel was being cleaned of seaweed daily. The manager is currently upgrading the hotel, offering more pool side chairs, towel service etc. They will be repainting the rooms and Changing the curtains. Bring your own shampoo and soap. We had concerns about the rude reception we received (one person at the front desk) but have been assured that this problem is being addressed. The manager is very approachable. We loved our stay there and would go again. Book early as it gets a bit pricey the closer to your travel dates (103.00 US).