Ratings based on 113 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Montreal

Nice concept overall but Mamita's is really noisy

Posted Nov 25, 2014
Pros: Overall concept: being in little villas almost on the beach and in a palms forest. Employees are smiling. Carlo Ceasar should work on the beach.
Cons: Mamita, Mamita, Mamita to be destroyed. It ruined the calm of this area which is a paradise otherwise. Food can be a better. A real 3 stars on this.
Location: 5th avenue is nice to visit.
We really liked the concept: charming "villas" in a gorgous garden, even if it need to be renovated (rooms and facilities). We visited a renovated room (jungle section). It will be really nice after the renovation of Las Palapas in 2015. Congratulations to designers. Mahekal next to Las Palapas is currently in renovation (open soon). It will be awsome: same concept and design but bigger. They merged. Note: noise of construction is not too bad, but began at 6:00AM. We had a villa in the sandy part on the 2nd floor and really enjoy it. Being in hammocks on the veranda = great experience. BEST beach in Playa Del Carmen. The site is a palms forest well maintain. Wow! The food is OK, but nothing to remember, but eating on the beach was WOW! Special thanks to Carlo Ceasar, Carlos, Paula and Bolli. Everybody was nice. The real issue is Mamita's. A beach club really disturbing. We read comments about it and the answer was that it was quiet during low season. We were in november and the music was really to extremely loud from 14:00 to 17:30 each day and from 22:00 to 3:00 for all WE. We were able to sleep with plugs and being so tired after a long walk on the 5th avenue. For sure, Las Palapas has no control on this, but it was a real issue for us. Rainy days were welcome = no music. We would really like to go back, but we won't because of Mamita's. If noice bothers you, don't go there, but if you don't care, this is Paradise to discover.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Richmond, Va

Nice rustic feeling close to the beach

Posted Nov 8, 2014
Our staying at Las Palapas was great. We had upgraded to a beach front Palapa for free . But the most valuable asset of this hotel is their staff and of course one of the best beaches at Playa del Carmen. We had an amazing time .
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Strasbourg

Toller Garten und jedoch im Stadtzentrum

Posted Nov 2, 2014
Pros: Das Essen, die Gartenanlage, der Strand und die nähe an der Tauchbasis.
Cons: Intimität im Badezimmer Kommunikation mit den Gästen über Arbeiten im Poolbereich WLAN bei der Rezeption funktioniert fas nie.
Location: Direkt an der Avenida 5 im Zentrum von Playa del Carmen mit Geschäften une Nightlife. Tauchen.
Das Hotel Las Palapas ist ein sehr angenehmes und überwiegend ruhiges Hotel obwohl es direkt am Stadtzentrum liegt. Man fühlt sich wie im Paradies und wenn man am Strand entlang läuft ist es das einzige Hotel an dem der Strand nicht völlig verbaut ist. Das Restaurant ist sehr schön angelegt und man isst besonders gut. Buffet ist lediglich beim Frühstück angesagt und ausnahmsweise bei einem Themenabend. Man wird also oft am Tisch bedient. Die Halbpension loht sich wirklich. Die renovierten Zimmer sind sehr schön, lediglich etwas Intimität fehlt im Badezimmer (in der Tür sind Große offene Rillen). Wer mit zwei älteren Kindern unterwegs ist sollte auf ein Zimmer mit zwei Queen Size Betten bestehen, die sind selten. Eine große Enttäuschung war der große Pool. Er war aufgrund geringfügiger Arbeiten im Poolbereich während unserem Aufenthalt (6 Tage) nie zugänglich. Es hätte uns auch nicht weiter gestört, wenn man uns nicht regelmäßig an der Rezeption versichert hätte, dass der Pool bald öffnen würde (am nächsten Tag oder sogar am Nachmittag...). Wichtig war der Pool für uns weil mein Sohn einen Tauchkurs gebucht hatte in dem 3 Tauchgänge im Pool nötig waren. Wer gerne taucht ist in diesem Hotel am richtigen Platz. Die Tauchbasis (CYAN-HA), mit deutschem Tauchlehrer, ist direkt am Strand. Vom Frühstucktisch bis zum Boot sind es 2 Minuten.
4 out of 5
by A verified travelerfrom London

Beautiful hotel, but few small improvements needed

Posted Oct 24, 2014
Pros: Great position Beautiful beach Food at dinner was very good Beautiful ground Superior room really nice
Cons: Path flooded when rained Air conditioning very loud (could not use it at night) Understaffed at lunch free water in the room Wi-Fi connection
Overall good experience, but it's not great value for money as it is as expensive as an all inclusive but it's only half board and every extra is very very expensive Staff not very accommodating Lovely setting
5 out of 5
Recommended
for Couples
by A verified travelerfrom CARACAS

los mosquitos

Posted Oct 20, 2014
Pros: la tranquilidad
Cons: el telefono y lA TV DE LA HABITACION, Y LA LIMPIEZA CON LOS MOSQUIOS
todo estuvo excelente, el unico punto fue la prencencia de mosquitos que te micaban a cada rato, parece que solo habitaban el hotel en la playa ni en la calle habia esos mosquitos tan molestos, lastima.
5 out of 5
Recommended
for Couples
by A verified travelerfrom wales

Hidden Treasure fantastic staff

Posted Oct 2, 2014
Pros: Staff are the best 5 star
Cons: They already have improvements in place just makeover new pool area,
Location: playa del carmen is best
Jungle boogie boutique rustic charm hotel, fantastic staff, everything on hand beach, pool, room, so you can relax with every need of relaxing covered.Nature all around you lovely staff food amazing ,clean, good relaxing stay. there renovating soon so just check before booking. but lovely hotel overall . MATTHEW & SUSANA
4 out of 5
Recommended
for Everyone
by A verified travelerfrom chihuahua

EL mejor acceso a la playa, con un jardin exotico.

Posted Sep 25, 2014
Pros: La ubicacion, es buenisima pues puedes tener acceso a todo rapida mente y sin complicaciones, alberca, mar, restaurante, y bares.
Cons: Quizas tener la opcion de tener TV en el cuarto y mejorar la recepcion de Wiif
Location: Pudimos caminar por la 5ta todas las noches, comer riquisimo cualquier tipo de comida, ir al antro y regresar caminando.
Fue una muy grata experiencia pasar nuestra luna de miel, desayuno muy variado y bien preparado, bebidas bien servidas, acceso directo a la playa, alberca y jardines limpios, muy buena atencion, acceso a la 5ta avenida a unos metros, excelente estancia y pasamos unos dias de relajacion absoluta.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Barcelona

Paradise

Posted Sep 16, 2014
Pros: Close to beach. Close to 5th Avenue
Cons: Prices for massages and beauty treatments at the hotel were high. Airport shuttle to hotel very expensive.
Location: Great location. Within walking distance to everything you could want on Playa del Carmen. Don't buy jewellery from Quinta Maya store on 5th Avenue.
This was a dream hotel. Fantastic location- beach a few steps away (we fell asleep to the sound of waves), 5th Avenue a couple of minutes away. Quiet and relaxing. Relaxed bar. Option to have lunch and drinks on the beach. Great food. Great staff.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Great place to relax.

Posted Sep 1, 2014
Loved this place. Very quiet and more family oriented. Not a lot of partying in the hotel but great place to relax and enjoy the beach. It's located right off of 5ta Avenida.
5 out of 5
Recommended
for Couples
by A verified travelerfrom phila

Nice quiet small groups of rooms

Posted Aug 28, 2014
Pros: Great staff. Carlos on the beach, Cesar in dining room. Miriam delightful with her towel sculpture displays. Macarena and Boli concierge were great!
Cons: Lack of phone in room to reach front desk was frustrating at times.
Location: North end of Playa del Carmen, away from beach clubs. Most water activities close. Ruins and cenotes reasonably close.
Carlos serving on the beach, Cesar in the dining room Miriam with housekeeping, and Macarena and Boli at concierge made this a great stay! Nice and quiet at night. Relatively small resort buffered from the crowds. Avenue 5 runs close by but, again, buffered, private landscaped entrance drive into resort makes it feel special. Food good enough not to go out. Barbara at Cyan Dive shop was wonderful. Everything we wanted to do was available in close proximity.