Ratings based on 142 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Canada
Friendly staff and great locationPosted Apr 5, 2015
This family run hotel is clean, well appointed, and everything works well. It is far enough from 5th avenue to be quiet and yet close enough to walk comfortably to the beach. 5 minute walk to the Mega grocery and department store. tons of great restaurants, and laundromats. Very friendly and helpful staff. Breakfast buffet was perfect!
for Everyoneby A verified travelerfrom Texas
Nice but AC broken during stayPosted Mar 30, 2015
Pros: Price/value breakfast included, clean & free parking. Very quiet away from 5ta ave noise but close enough to walk anywhere. Mega store & Walmart near.
Cons: AC should be checked that is working before guests check in or arrive. That would avoid a bad impression for guests that come first time to the hotel.
Location: Quiet, walking distance to 5t Ave, Mega Store, Walmart, beach etc, Also local better affordable restaurants nearby. Langosteria Maya and El Fogon Rest
Nice quiet hotel, very clean and courteous staff. Nice buffet breakfast included and free parking. The only problem was that the AC in our room didnt work. Hotel was full and could not move us to another room. They provided a fan but not enough to cool down the room to a comfortable temperature. So couldnt have a pleasant sleep or comfortable time at room at all...! We understand this could happen to any hotel anytime but we were only told that it was reported to be repaired and that was all. Not even offered us anything to make up for that, like a discount or something... Other than that seems to be a nice hotel for those who had a comfortable cool room to rest and sleep well on a hot night in Playa...
for Everyoneby A verified traveler
Hotel Plaza PlayaPosted Mar 19, 2015
Pros: La localización
Cons: Podrían ofrecer toallas en mejor estado
Location: Está limpio y muy bien localizado. Está a 5 cuadras de la quinta avenida y a partir de ahí, esta a 5 o 10 cuadras de clubs de playa.
Las personas del hotel son muy amables y el hotel ofrece los servicios básicos. Es una buena opción por el precio.
for Everyoneby A verified travelerfrom H
Kleiner Preis, gute Lage, toller Service!!Posted Mar 12, 2015
Gut gelegenes, kleines Hotel! Saubere, große, geräumige Zimmer ohne großen Komfort, den man auch nicht benötigt! Kühlschrank, Fernseher, Handtücher und sogar hübscher Balkon vorhanden!! Kleines, leckeres Frühstücks Buffet inklusive, alles frisch, Spitzen Service!
for Everyoneby A verified travelerfrom Brisbane Australia
Nice hotelPosted Mar 11, 2015
We stayed for one night in March 2015. Hotel was modern, comfortable and breakfast was great. Car parking was available a secure, staff were friendly and spoke great English.
for Everyoneby A verified travelerfrom Alberta
Nice hotel, close to downtown But still quitePosted Mar 1, 2015
staff we're super helpful with confirming shuttles and tours (no phone in the rooms) and breakfast was delicious. close to 5th Ave. but still some distance for peace and quiet. clean rooms and I wish they'd get better pillows. Awesome restaurants around the area, highly recommend Nativo Restaurant!
for Couplesby A verified travelerfrom Rio Grande do Sul
Pleasant Hotel, very clean and great staff.Posted Feb 18, 2015
Pros: Cleanness, staff
Cons: shower, breakfast
Location: great location! near 5th avenue and other shops.
The hotel is very clean, staff is extremelly helpful and friendly and rooms are spacious and well kept. The location is very convenient, only 3-4 blocks from 5th Ave, 1 block to a major supermarket and easy to drive out to the highway if you have a rental car. They have a gated parking lot as well. Good wifi internet and many facilities in the ground floor and surrounds (laundry coffee shop, restaurants, drugstore, etc). Breakfast is simple but very tasteful. Maybe they could improve a bit in the breakfast. Just a bit. We had a problem with the shower in room 26, but staff was always ready to help solving it. I would definitely recommend Plaza Playa, specially if you came to Playa del Carmen like us, looking to tour around and not staying much in the hotel. It has great cost-benefit!
for Everyoneby A verified traveler
Good place to stayPosted Feb 1, 2015
Pros: Room was big and had 3 balconies.
Location: Was an easy walk to 5th Ave.
Only stayed one night so can't say more than about that night. The staff were friendly, the hotel clean and in a good location to get to 5th. The included breakfast was a simple meal but was great to sit outside, eat and enjoy the warmth.
for Everyoneby A verified travelerfrom Plauen
Gutes Hotel in Zentrum- & StrandnähePosted Jan 23, 2015
Sehr freundliches Personal, lecker Frühstück! Preis - Leistung stimmt!
for Everyoneby A verified travelerfrom California
Great price and greatPosted Jan 13, 2015
Hotel was comfortable with a big room and clean sheets. Breakfast was included which was good. Staff was friendly. Overall enjoyed our staff would book again.