Ratings based on 172 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom California, USA

Fabulous gem of a hotel!

Posted May 24, 2015
The hotel is well-situated in a safe neighborhood. The hotel is spotlessly clean. The staff is friendly, helpful, and responsive to client needs. The breakfast (which is included in the rate) is delightful! During our four-day stay there, we enjoyed generous portions of fresh fruits, re-fried beans, sautéed vegetables, freshly-baked corn breads, coffee and tea. They also provided eggs, meat dishes and yogurt, etc. for those who wanted them. EverythIng was fresh, clean, and first-rate. If we return to Playa del Carmen, w e will definitely try to stay there!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom gua

nice hotel big rooms

Posted May 24, 2015
nice hotel. good price. good breakfast included. overall good. ill stay again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom PVR

Muy buen hotel

Posted May 22, 2015
Una excelente opción a buen precio. Desayuno mejor de lo esperado y ambiente tranquilo. Personal muy amable
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Mérida, Yucatán, México

hotel muy limpio y excelente atención del personal

Posted May 6, 2015
Pros: Nos gusto básicamente todo desde la habitación, hasta la ubicación, el restaurante, su pequeño bufet, etc.
Cons: Yo creo que solamente las camas que se sumen un poco talvez colchones más duros.
Location: No se exactamente que actividades hayan alrededor ya que solo íbamos a la quinta avenida, pero esta solamente a cuatro cuadras de la quinta.
Fuimos una familia de cuatro personas y la pasamos increíble, la atención del personal es muy buena, gente amable que te dirige el saludo en cada momento, el desayuno que esta incluido es excelente y la cocina muy limpia, los alimentos aunque no son variados son de buena calidad, el hotel esta bien ubicado a cuatro cuadras de la quinta avenida y por lo tanto es una zona muy tranquila alejada del ruido. Además a lado del hotel hay un pequeño restaurante argentino donde se sirve una comida muy buena.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Friendly staff and great location

Posted Apr 5, 2015
This family run hotel is clean, well appointed, and everything works well. It is far enough from 5th avenue to be quiet and yet close enough to walk comfortably to the beach. 5 minute walk to the Mega grocery and department store. tons of great restaurants, and laundromats. Very friendly and helpful staff. Breakfast buffet was perfect!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Nice but AC broken during stay

Posted Mar 30, 2015
Pros: Price/value breakfast included, clean & free parking. Very quiet away from 5ta ave noise but close enough to walk anywhere. Mega store & Walmart near.
Cons: AC should be checked that is working before guests check in or arrive. That would avoid a bad impression for guests that come first time to the hotel.
Location: Quiet, walking distance to 5t Ave, Mega Store, Walmart, beach etc, Also local better affordable restaurants nearby. Langosteria Maya and El Fogon Rest
Nice quiet hotel, very clean and courteous staff. Nice buffet breakfast included and free parking. The only problem was that the AC in our room didnt work. Hotel was full and could not move us to another room. They provided a fan but not enough to cool down the room to a comfortable temperature. So couldnt have a pleasant sleep or comfortable time at room at all...! We understand this could happen to any hotel anytime but we were only told that it was reported to be repaired and that was all. Not even offered us anything to make up for that, like a discount or something... Other than that seems to be a nice hotel for those who had a comfortable cool room to rest and sleep well on a hot night in Playa...
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel Plaza Playa

Posted Mar 19, 2015
Pros: La localización
Cons: Podrían ofrecer toallas en mejor estado
Location: Está limpio y muy bien localizado. Está a 5 cuadras de la quinta avenida y a partir de ahí, esta a 5 o 10 cuadras de clubs de playa.
Las personas del hotel son muy amables y el hotel ofrece los servicios básicos. Es una buena opción por el precio.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom H

Kleiner Preis, gute Lage, toller Service!!

Posted Mar 12, 2015
Gut gelegenes, kleines Hotel! Saubere, große, geräumige Zimmer ohne großen Komfort, den man auch nicht benötigt! Kühlschrank, Fernseher, Handtücher und sogar hübscher Balkon vorhanden!! Kleines, leckeres Frühstücks Buffet inklusive, alles frisch, Spitzen Service!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Brisbane Australia

Nice hotel

Posted Mar 11, 2015
We stayed for one night in March 2015. Hotel was modern, comfortable and breakfast was great. Car parking was available a secure, staff were friendly and spoke great English.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Alberta

Nice hotel, close to downtown But still quite

Posted Mar 1, 2015
staff we're super helpful with confirming shuttles and tours (no phone in the rooms) and breakfast was delicious. close to 5th Ave. but still some distance for peace and quiet. clean rooms and I wish they'd get better pillows. Awesome restaurants around the area, highly recommend Nativo Restaurant!