Ratings based on 178 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveler from DENVER

The hotel Plaza Playa is in a perfect location

Posted Jul 1, 2015
Pros: internet
Location: COZUMEL FERRY BEACH CENOTE SCUBA
We stayed there 6 days and got to see almost everything in the area. All the ruins are in easy driving distance, The beach and shopping are only a 5 minute walk the ferry is a 10 minute walk, the breakfast is hearty and tasty and the rooms and building is clean and modern the A C kept us comfortable, and the staff is professional.
5 out of 5
Recommended
for Everyone
by A verified traveler from California, USA

Fabulous gem of a hotel!

Posted May 24, 2015
The hotel is well-situated in a safe neighborhood. The hotel is spotlessly clean. The staff is friendly, helpful, and responsive to client needs. The breakfast (which is included in the rate) is delightful! During our four-day stay there, we enjoyed generous portions of fresh fruits, re-fried beans, sautéed vegetables, freshly-baked corn breads, coffee and tea. They also provided eggs, meat dishes and yogurt, etc. for those who wanted them. EverythIng was fresh, clean, and first-rate. If we return to Playa del Carmen, w e will definitely try to stay there!
4 out of 5
Recommended
for Everyone
by A verified traveler from gua

nice hotel big rooms

Posted May 24, 2015
nice hotel. good price. good breakfast included. overall good. ill stay again.
5 out of 5
Recommended
for Everyone
by A verified traveler from PVR

Muy buen hotel

Posted May 22, 2015
Una excelente opción a buen precio. Desayuno mejor de lo esperado y ambiente tranquilo. Personal muy amable
5 out of 5
Recommended
for Everyone
by A verified traveler from Mérida, Yucatán, México

hotel muy limpio y excelente atención del personal

Posted May 6, 2015
Pros: Nos gusto básicamente todo desde la habitación, hasta la ubicación, el restaurante, su pequeño bufet, etc.
Cons: Yo creo que solamente las camas que se sumen un poco talvez colchones más duros.
Location: No se exactamente que actividades hayan alrededor ya que solo íbamos a la quinta avenida, pero esta solamente a cuatro cuadras de la quinta.
Fuimos una familia de cuatro personas y la pasamos increíble, la atención del personal es muy buena, gente amable que te dirige el saludo en cada momento, el desayuno que esta incluido es excelente y la cocina muy limpia, los alimentos aunque no son variados son de buena calidad, el hotel esta bien ubicado a cuatro cuadras de la quinta avenida y por lo tanto es una zona muy tranquila alejada del ruido. Además a lado del hotel hay un pequeño restaurante argentino donde se sirve una comida muy buena.
5 out of 5
Recommended
for Families
by ALEJANDRA from Reno, NV

Lo recomiendo

Posted Apr 6, 2015 on Hotels
Si quieren una estancia buena y económica este hotel Es la opción, está Nuevo, excelente hubicación él personal bien..
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Friendly staff and great location

Posted Apr 5, 2015
This family run hotel is clean, well appointed, and everything works well. It is far enough from 5th avenue to be quiet and yet close enough to walk comfortably to the beach. 5 minute walk to the Mega grocery and department store. tons of great restaurants, and laundromats. Very friendly and helpful staff. Breakfast buffet was perfect!
5 out of 5
Recommended
for Couples
by Steve from Belize

Great Quiet Place

Posted Apr 3, 2015 on Hotels
Great place if you want comfortable, clean room, quiet area for good nights sleep. The breakfast is great and parking is a bonus if you are driving
3 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice but AC broken during stay

Posted Mar 30, 2015
Pros: Price/value breakfast included, clean & free parking. Very quiet away from 5ta ave noise but close enough to walk anywhere. Mega store & Walmart near.
Cons: AC should be checked that is working before guests check in or arrive. That would avoid a bad impression for guests that come first time to the hotel.
Location: Quiet, walking distance to 5t Ave, Mega Store, Walmart, beach etc, Also local better affordable restaurants nearby. Langosteria Maya and El Fogon Rest
Nice quiet hotel, very clean and courteous staff. Nice buffet breakfast included and free parking. The only problem was that the AC in our room didnt work. Hotel was full and could not move us to another room. They provided a fan but not enough to cool down the room to a comfortable temperature. So couldnt have a pleasant sleep or comfortable time at room at all...! We understand this could happen to any hotel anytime but we were only told that it was reported to be repaired and that was all. Not even offered us anything to make up for that, like a discount or something... Other than that seems to be a nice hotel for those who had a comfortable cool room to rest and sleep well on a hot night in Playa...
5 out of 5
Recommended
for Couples
by Deanna from Cuyahoga Falls, OH

Charming, pleasant hotel with convenient location

Posted Mar 20, 2015 on Hotels
We stayed for the night as we were passing thru on our way to Tulum; chose the hotel for its proximity to bus station and Mega store (we wanted to stock up on supplies before staying in Tulum for a week). Do not let the inexpensive price fool you, this was a charming place to stay! From helpful staff even though we didn't even arrive until almost 10pm to a delicious breakfast in the morning...we loved this little spot. Will certainly come back!!