Ratings based on 109 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.9 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Just walk in the front door and...Posted Oct 21, 2013
You will know what the rooms looks like--large with a view of serenity pool, food and many options and what the staff treats you like!
Jan 5, 2013 by QualityManagerMX
Thank you for your review. We feel privileged to have had the opportunity to serve you. It was also a pleasure to hear that you enjoyed your holidays among us so much, loved your room, food and the service of our wonderful staff. We hope that you will not hesitate to visit with us again in the near future as we look forward to welcoming you back. Best Regards,
for Couplesby J from Iowa
Superior Service, Great FoodPosted Oct 16, 2013
Pros: no kids. great food. Friendly, but not overbearing staff.
Cons: a few buffet items get too cold, but everything off the grill or out of the oven was quite tasty
Location: stay at the hotel. playa del Carmen is awful...filled with pushy street vendors. Cancun is great...if you are 20
2nd time staying in an ocean front suite at the Iberostart Grand Hotel Paraiso. Loved it.
Jan 25, 2013 by QualityManagerMX
We are very glad for your review and noted the positive comments, as well as those areas we need to work on. We thank you for your recommendations and look forward to welcoming you back at our hotel!! Best regards,
for Everyoneby Maureen from chicago,il
Great vacationPosted Oct 1, 2013
Great price! Great staff! Our second stay at this hotel and both experiences have been great. The food could be a bit better but given the service, price and availability of food to your room anytime...it is easily overlooked. The rooms are all junior suites with a spacious bathroom and cozy deck. We had a great stay and highly recommend the iberostar grand paraiso for anyone looking for an all inclusive get away on the beach.
Jan 11, 2013 by QualityManagerMX
Thank you so much for choosing to return to the Iberostar Grand Paraiso again and sharing your review. Your repeat visit to our resort means a lot to us as it reflects our continued dedication in meeting your expectations. We put great emphasis on providing first-class accommodation, with genuine warm service and ensuring that you are treated to the finest food and beverages. Your specific mention to our facilities, restaurants, quality of food, and service given Staff will go a far way in encouraging our team. You can be assured that we look forward to welcoming you “back home” where your Mexican family awaits you. Best regards,
for Everyoneby mom of 3 from Texas
The staff was amazing!Posted Sep 26, 2013
Andres, edwardo, Paul, Alejandro and everyone that worked there was amazing. Made you feel so special. We will be returning to see everyone
Jan 2, 2013 by QualityManagerMX
Thank you for your delightful review. We are thrilled to have read about the fantastic vacation you recently enjoyed with us. Your special mention of the staff that enhanced the quality of your trip was also greatly appreciated. We recognize that our staff plays a valuable role in the vacation experience of our guests, but reviews like yours serve to motivate us even more. We hope that when planning your next vacation get-away, you will have no hesitation in giving us the honor to serve you again. Best Regards,
for Everyoneby Wayne from Hollywood, SC
Time spent in the hotelPosted Sep 24, 2013
Location: everything was in a short driving distance.
The food was outstanding, the facilites were great. The staff was perfect.
Jan 2, 2013 by QualityManagerMX
Thank you for taking the time to share your feedback. We were delighted to read that you enjoyed the experience. All your kind comments with regards to our facilities, property and specially our staff are greatly appreciated. Once again, thank you very much for your kind words. We certainly look forward to welcoming you hopefully very soon. Best regards,
for Everyoneby simplymaria from ny
Very nice hotel, but so is every otherPosted Sep 4, 2013
Pros: Beautiful beach.
Cons: All is just too far/buy new towels- almost got paper cuts from the roughness/AND why are all reservations booked upon arrival? Why pay $$if all booked
Location: Nice ride to playa- break up the silence at the Grand and go out to town
This hotel was very nice, staff is friendly ..But nothing out of this world. If you are 50-60 yrs old and you are looking for peace and quiet.. This is the place... Tranquility pool, tranquility gym... Tranquility beach... . Meaning 60 ppl in the entire resort... You have it all to yourself... We went for my birthday -one night i got balloons and got a happy day celebration at one of the restaurants and that was all ver nice. Really nice touch! Overall, it's just another nice resort. I just went to the Grand in Jamaica and my expectations were just too high - not what I expected from the Grand. I expected way more and it was waaaay too quiet. Again, it was nice, but for me, it was just that.. Nice, not excellent.
Jan 17, 2013 by QualityManagerMX
Dear Guest, Thank you so much for your continuous loyalty to our chain. We are pleased to know that you have spent a great time at the Hotel, however, we are sorry to read that that some of your expectations were not fulfilled; your feedback is very important to us since it helps us improve on a daily basis. All your kind comments with regards to our staff, facilities and services are greatly appreciated as well as your constructive comments. We hope that we will be able to welcome you back to our lovely resort. Best regards,
for Business Travelersby steven from brooklyn, ny
Great hotel and staff....Posted Jul 24, 2013
Pros: Staff is amazing, we had a Butler and he made every thing we could want appear. Star friends were fun and friendly, waiter's on the beach, pool bar.
Cons: Food is ok but needs improvement. Ive read reviews and all said food was great, but I guess many people dont know good food.
Location: Location is nice, but nothing to do close, but a bus will pick up for any excursions. Book excursions before hand. they rip you off there.
It was a good experience, do not regret it at all.. was there for 10 days. One bad thing is if u like the ocean, they have tons of rocks in it. I cut my foot on one... we went shopping to local 5th Ave shopping district and the people are soooooo annoying its not even funny. . Every guy trys to hit on your girl and they are the lowest type of people. . Well most of them if u go shopping guy or girl def buy from women. . And even some of them were annoying as well...my best trip was chichen itza, all day affair and was fun..
Jan 31, 2013 by QualityManagerMX
Dear Guest: Thank you for your kind review; on behalf of our Management and staff we would like to say it was a great honor to have served you. It was also delightful to hear that you tried the Butler service and enjoyed our entertainment team; we are proud to create unforgettable experiences for our guests and pleased to see that we have reached our goal on your visit. There is no doubt that our team will also be motivated by your compliments. However, we are concerned to read that your experience with us did not live up to our usual level of service concerning our food quality. We have already shared it with our Executive chef for his consideration. He continuously strives to offer the best quality so your comments will be useful. If you could give us more information on what items you did not like, it would be greatly appreciated, as our guests’ feedback help us achieve our main goal, which is your complete satisfaction. We do hope you give us the opportunity to be your hosts again the next time you are thinking on visiting the Riviera Maya. Best Regards,
for Everyoneby Green Regimen from Los Angeles
Outstanding Resort. The BEST we've ever stay at.Posted Jul 14, 2013
Pros: The food, the staff, the amenities, the everything.
Cons: It's really difficult to say, as we really had NO complaints about this resort.
Location: We really didn't want to leave the resort. So we didn't but there are plenty of activities off the resort grounds.
The Iberostar GRAND line of resorts are the BEST we have ever stayed at. I wouldn't recommend any other line of All Inclusive luxury Hotels. From the Food to the Staff, I would give this place 10 stars out of 5. Yes, it really is that Great of a resort.
Jan 24, 2013 by QualityManagerMX
Dear guest, Thank you very much for sharing these wonderful comments about your stay. We will pass your comments on to the entire team, who take great pride in their work and will get greatly motivated by listening to comments such as yours. Regarding your review, we are pleased to read that you enjoyed our food, staff and amenities among others. We feel very proud to know that you consider our hotel the best you have ever stayed. We hope to have the opportunity to serve you in the near future. Kind regards,
for Everyoneby A verified traveler
Relaxing Stay & Perfect HospitalityPosted Jun 24, 2013
My husband and I had the best time at Iberostar. This is the third all-inclusive facility I've gone to and Iberostar is the best. The facitlities, staff and food were excellent. The Star Friends staff are top-notched and I felt that they were my friends at the end of my visit. Customer service appears to be numero uno at this resort.
Jan 4, 2013 by QualityManagerMX
Dear guest, We would like to express our gratitude for the comments you made about your stay at Iberostar Grand Paraiso and for sharing your delightful review. Our goal is to achieve maximum customer satisfaction and we feel very happy to read that you had the best time in our hotel. We would like to thank you for highlighting our facilities and also our service. We try to pamper our guests with the best service and hearing that you felt that at the end of your visit, the star friends were your friends, makes us really happy. On behalf of all our staff we hope to have the opportunity to welcome you back soon. Best regards,
for Everyoneby stacie from njj
Beautiful hotel right on beachPosted Jun 23, 2013
Cons: Earlier checkins
Location: A lot to offer excursions shopping eating sight seeing
Excellent vacation I would recommend the grand all inclusive to everyone I know the staff room service concierge maid servic restaurants bartenders were all excellent there was shopping righ on the premises and they provide transportation to an place you want to go it is safe and affordable. I enjoyed my stay and they did an outstanding job with my nieces wedding we had a total of 35 people and everyone was pleased.!!!!!!
Jan 4, 2013 by QualityManagerMX
Dear Guest, First of all thank you for choosing Iberostar Grand Paraiso and for sharing your comments with other travelers. We are very proud to know that you came with a big group, and that everybody was pleased. It is always our goal to achieve maximum customer satisfaction and we are extremely happy to have been able to do so on this occasion. One of our desires is to offer comfortable accommodation to our guests, and we enjoyed reading that you had an excellent vacation and that our staff made you feel welcome. On behalf of all our team we look forward to seeing you once again; in case you need any assistance please do not hesitate to contact us. Best regards,