Ratings based on 164 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler from New York

Exceeded our expectations!

Posted Jul 24, 2014
Pros: Room, proximity to the Beach, Pool
True 5 Star experience! The room was exceptional. The friendliness and the professionalism of the staff was above and beyond any other resort, hotel or cruise we have been to. The quality of the food is really good! especially the breakfast! Some of specialty restaurants were not up to par with everything else. However Surf and Turf and the Italian restaurant were actually really great! We had a great time and were sad to leave.
3 out of 5
Recommended
for Everyone
by A verified traveler from MA

Nice Hotel, staff need training

Posted Jul 13, 2014
Comment from Hotel Management
Jul 18, 2014 by QualityManagerMX, Hotel Management
Thank you very much for visiting us and also for sharing your review. It is good to hear that you liked our hotel and we really appreciate your suggestion about our staff. We look forward to welcoming you in the near future. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Attended a beach wedding

Posted Jul 10, 2014
Amazing, amazing, amazing! Did not meet a single person who was not willing and able to jump through hoops to accommodate your every need. I can't wait to make a another trip.
Comment from Hotel Management
Jul 16, 2014 by QualityManagerMX, Hotel Management
We would like to take this opportunity to thank you for your visit and also for sharing your comments with other travelers. Our friendly staff is very dedicated to their work and pay great attention to achieve customer satisfaction. All our team look forward to welcoming you back for your next trip in our country. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Round Rock, TX

Almost has it all

Posted Jul 7, 2014
Pros: The facilities especially the pool and beach side furniture and the attentive staff make this resort!!
Cons: More staff in the restaurants.
Location: Why leave the resort when it has everything you need right on site and you have paid for all inclusive?
This is our 5th resort in the Playa area. We are searching for an all inclusive that has excellent food,attentive service and activities. We have found wonderful places which are strong in one of the three areas but not all. Iberostar comes the closest. first of all it was gorgeous!!! Wonderful staff, plenty to do (both in the day and the evenings) and good food. The weakest area was the restaurants. They had great options and most was wonderful. The buffet food could be kept hotter or replenished more often. The reservation only restaurants need more staff. The service in VERY slow. And an odd observation is that the restaurants are very brightly lit and it effects the mood.
Comment from Hotel Management
Jul 15, 2014 by QualityManagerMX, Hotel Management
On behalf of the management we would like to thank you for choosing us for your vacations. We are happy to know that you loved your stay at our hotel. The staff will be pleased to read your nice review about their friendliness. The Executive Chef is delighted to know that you found most of our restaurants great. He will also take in consideration the feedback regarding the specialty restaurants and buffet where we still have opportunity areas . We hope to have the chance once more to welcome you back and enjoy again another great stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from L

Wonderful hotel! Staff and food were great!!

Posted Jul 1, 2014
Had a wonderful time! Food was excellent and the staff was amazing!
Comment from Hotel Management
Jul 11, 2014 by QualityManagerMX, Hotel Management
First of all thank you for taking the time to let us know about your experience at our hotel, we are very happy to know that you had an excellent time with us. It is wonderful to see how much you enjoyed your vacations and that you liked our food selection, for sure we will pass through your kind words to our Executive Chef; he will be motivated. Moreover, we thank you for mentioning our staff; it is excellent to read that we met your expectations. Once again thank you for sharing your review. Best regards.
5 out of 5
Recommended
for Couples
by A verified traveler from New York

Everything was great

Posted Jun 30, 2014
Pros: Everything
Cons: I can think of anything
Location: Didn't leave resort.
Best time I have ever had on a vacation. Food an drinks were great and plentiful. Pool and beach very well kept. Service unbeatable.
Comment from Hotel Management
Jul 4, 2014 by QualityManagerMX, Hotel Management
First of all we would like to thank you for your visit and for taking the time to write about your experience. It is our pleasure to know that we provided the service you deserve; also we are happy to read that you enjoyed the delicious food and drinks, the pool and the beach. Once again, thank you for your nice comments; we look forward to seeing you soon. Best regards,
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Jun 30, 2014
The mini bar should have been stocked with full size bottles. There should have been more English speaking stations on TV.
Comment from Hotel Management
Jul 5, 2014 by QualityManagerMX, Hotel Management
Thank you very much for your visit and for sharing with us your constructive review. We are aware that even though we work hard to offer a spotless service, there is always room for improvement, which is the reason why we appreciate your comments. At our hotel, we provide butler service in order to personalize your mini bar, we are sorry if you did not have it stocked as you wish. We will review this with the head of the team. Concerning the English speaking channels, we are making some changes to provide TV cable signal. We hope to have the opportunity to welcome you again to show you our improvements. Kind regards,
5 out of 5
Recommended
for Couples
by Harry from Massachusetts

A real treat!

Posted Jun 24, 2014
Pros: Everything!
Cons: All we came up with was that the food at the buffet could have been labeled better. Did not effect the tase any, but would have helped.
Location: We swam with the turtles in Akumal and visited the Mayan ruins at Tulum. Our tour guide was amazing and very knowledgeable.
We celebrated our 20th Anniversary at the Grande and I have to say our experience there exceeded all expectations. The hotel was impeccable and the staff was completely focused on providing a world class visit. From the beautiful beach to the saltwater pool with swim up bar to learning how to do the meringue to fabulous dinners and buffets. Oh and the golf and the spa... just perfect. All of it. I can't say enough about the staff. They were absolutlet amazing. They knew you wanted something before you did. BRAVO Iberostar!
Comment from Hotel Management
Jul 5, 2014 by QualityManagerMX, Hotel Management
It is an honor that you decided to visit our hotel for such a special occasion as your 20th anniversary; thank you very much for choosing us and for sharing your review with other travelers. In addition we would like to thank you for the time you took to specify the highlights of your trip: the stunning installations, beautiful beach, delicious food, perfect and challenging golf course and spa facilities. Regarding your suggestion about the labeled food, please let us share with you that we are working on it to make all the labels more understandable. Thank you very much for your feedback, all our guests ‘comments are very important to us in order to make improvements. Moreover we are thrilled to read that the excellent service provided by our staff has contributed to your excellent experience at our hotel, we will share with them your lovely review. We look forward to seeing you soon. Best regards,
5 out of 5
Recommended
for Everyone
by Monica from TX

Best place stayed at so far!

Posted Jun 24, 2014
Best all inclusive resort ever visited - no diluted drinks or skimping on good choices. Staff were very friendly and accommodating to every request. Was a pleasant surprise to learn it was adults only (hadn't realized that at time of booking) and it made a huge difference in atmosphere, noise level, and overall peacefulness at the resort. Would definitely book it again in a heartbeat!
Comment from Hotel Management
Jul 2, 2014 by QualityManagerMX, Hotel Management
We are delighted to hear that you enjoyed your stay including the delicious food, high quality drinks and atmosphere. Moreover, we are happy to know that you loved the serenity that surrounds us and that our team made you feel comfortable. We look forward to welcoming you back to the hotel when you return to Mexico. Best regards,
5 out of 5
Recommended
for Couples
by A verified traveler

Luxury hotel on gorgeous beach

Posted Jun 19, 2014
Pros: The friendly and engaging staff.
Cons: Al a carte reservations could be easier and the food quality is not as good as in the buffets.
Location: Walking to the right of the resort as you face the ocean leads to a beautiful and often deserted stretch of beach toward Maroma
We stayed here to celebrate our 25th wedding anniversary and couldn't have been happier with our choice. The hotel is worthy of hours of walking around just to admire the beautiful craftsmanship. As some reviews have stated, the hotel is 7 years old and showing small areas of wear around the corners, but staff is constantly and quietly cleaning and the facilities are spotless. The food is mostly fair to good and the variety is wide enough that anyone should be satisfied. But the staff is the highlight here, there is not one person who does not greet you with a smile, attend to your every need, and if you go without here it is because you did not simply ask for what you wanted.
Comment from Hotel Management
Jun 28, 2014 by QualityManagerMX, Hotel Management
Thank you for taking the time to write about your anniversary at our hotel. We are very pleased to hear that you had such a great time with us. We appreciate your compliments on our delicious food, gorgeous beach and on the friendliness of our staff. We recognize that our staff plays a valuable role in our guests ‘vacation experience; that is the reason why we are very glad to hear that they were part of your happiness during your stay. Regarding maintenance of our facilities, we do believe that renovations and improvements can be done and are indeed being carried out throughout the year by areas since the hotel never closes and we need to ensure that there are no inconveniences to our guests during their stay at our resort. Thank you for bringing up this point. Once again, thank you for taking the time to post your review. We look forward to welcoming you back in the near future. Best regards.