Ratings based on 140 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
96% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from long island, ny

The best of everything

Posted Apr 19, 2014
From the second you walk in, someone is catering to your every need.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 19, 2014
Pros: Fantastic service!! Delicious food!
Beautiful resort! Loved everything about it! Food great. Unbelievable service.
5 out of 5
Recommended
for Everyone
by A verified traveler

excellent accommodations, food, and service

Posted Apr 15, 2014
First time visiting, would go back in a heartbeat. Nice restaurants, great pools, and the spa was spectacular.
Comment from
Jan 18, 2014
Thank you very much for your visit and for your lovely review. We are happy to read that you had a wonderful stay at our hotel and that our accommodations, service and gastronomy were of your entire satisfaction. It is also good to hear that you enjoyed our facilities and that you were delighted with our pools and spa. We look forward to welcoming you back again soon. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful resort and people

Posted Apr 14, 2014
Everything was fantastic. The staff is so attentive, particularly Marcelino! The food was delicious, the drinks cold and the views spectacular. They even gave us a free upgrade to an oceanfront room with a Jacuzzi on the balcony. The concierge and staff make everyone feel like VIPs. Most of the trip we stayed at the resort, although we did do one half-day excusion to the Tulum ruins. Lots of excursion options but the resort is so relaxing and wonderful I probably would just stay there the whole time.
Comment from
Jan 18, 2014
On behalf of all our team we would like to thank you for your visit and for sharing your nice comments about our hotel. Moreover, thank you for highlighting our services such as our food and beverage, concierge service and our accommodations. It is also great to hear that you enjoyed our facilities and surroundings. We sincerely appreciate your special mention regarding the excellent service provided by Marcelino, you can we sure he will receive your compliments and the will be very honored to know he has helped you have a great stay. We hope to have the opportunity of welcoming you back again soon. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good hotel. Comfort is great!

Posted Apr 14, 2014
Pros: Our friends highly recommended this hotel.
Cons: We stayed in Bldg 70. Everything was great, just water in shower was not good. Every minute it was really hot - cold, cold - hot.
Location: Location is great. In the evening we had long walk to the other Iberostar hotels.
Luxury hotel with great service. Beach is very close. Food is excellent.
Comment from
Jan 22, 2014
We would like to thank you for your visit and for sharing your review; it is always very rewarding to read that our guests kept nice memories of their stay at our luxury hotel. Moreover, we are glad to read that you appreciated the comfort of your accommodation, the quality of our gastronomy and our prime location with easy walking distances to the beach. We hope that you had a safe and comfortable journey back home and we look forward to welcoming you back soon. Best regards,
5 out of 5
Recommended
for Everyone
by stone from new bedford ma

No better

Posted Apr 11, 2014
This is the place for your ultimate vacation . Food , drinks , service the best
Comment from
Jan 17, 2014
Thank you for choosing our hotel to spend your vacations. We are pleased to know you enjoyed the food, drinks and our outstanding service. We appreciate your feedback and look forward to seeing you once again in the near future. Kind regards,
5 out of 5
Recommended
for Everyone
by Jorge from Cincinnati

Perfect escape for a couple!!!!

Posted Apr 9, 2014
Everything was excellent, hotel, bedrooms, food, service, golf!!!
Comment from
Jan 15, 2014
Thank you very much for your visit and for the time you took to write your comments about your stay at our hotel. Our main goal is to meet and surpass our guest´s expectations so we are really pleased to read that everything was excellent! It is great to know you approved our luxury accommodations, our food and beverage services and also our golf facilities. We look forward to hosting you again. Best regards,
5 out of 5
Recommended
for Everyone
by Judy from Taos, NM

Excellent!

Posted Apr 5, 2014
Pros: The pools. The food! The employees. the extravagance of the buildings themselves.
Cons: Nada
Location: I never left!
From the staff, the grounds, the elegant room, the gorgeous ocean view to the food... excellent is the best word that I can come up with. We stayed nine nights and truly relaxed. I did water aerobics twice a day to help compensate for my food consumption! I ate lobster twice per day and grilled fish and fresh, fresh salads. I could not have been happier. The marble in this hotel is extravagant and well cared for. Every employee says hello as they pass and I don't believe that a hotel could do a single thing more than they did. I have been to MANY all inclusive's and my only hesitation in recommending this further, is that they will realize their value and raise their prices!!!
Comment from
Jan 10, 2014
Thank you for taking the time to write about your vacation at our hotel. We are very pleased to hear you fully enjoyed your time with us. We are honored to have had the chance to serve you and offer you great service and facilities, we appreciate your special mention on our pools, the delicious food, the amazing floors and of course one of the most beautiful environments. We are grateful for your compliments regarding the attitude and friendliness of our employees. It is always motivating for our team to know that their job has been recognized. Once again we thank you for your visit and for your great feedback. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

A super resort

Posted Mar 31, 2014
My adult daughters and I were on a "girls" trip. We could not have chosen a better resort. All four of us loved everything about it. Rooms, overall service, amazing food, and super friendly, helpful staff. We all want to return and hopefully will!
Comment from
Jan 3, 2014
All our staff always works hard to guarantee the full satisfaction of our guests, this is why we greatly appreciate your encouraging review about your experience at IBEROSTAR Grand Paraiso. We will certainly not fail to congratulate our staff for their contribution with their friendliness and helpfulness to your wellbeing. Thank you for valuing their efforts, comments like yours are tour best source of motivation. Furthermore we are glad to hear that you enjoyed different aspects during stay, just like accommodations, food and service in general. We look forward to seeing all of you back very soon, to make you have another unforgettable experience. Kind regards,
5 out of 5
Recommended
for Other
by A verified traveler

spring get away

Posted Mar 30, 2014
staff very attentive to our needs during entire stay. my partner and i felt very welcomed
Comment from
Jan 3, 2014
Thank you very much for your visit and also for your nice review. We are pleased to hear that you and your partner felt welcomed and that the service of our staff was of your entire satisfaction. We look forward to seeing you in the near future. Kind regards,