Ratings based on 167 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Westchester, NY

Rest and relaxation.

Posted Aug 10, 2014
Had a great week. Great service and food. Enjoyed the golf Course which was in great condition. Beach was nice with plenty of seating. Never had to run down early and save seats at beach or pool. Would absolutely go back.
Comment from Hotel Management
Aug 15, 2014 by QualityManagerMX, Hotel Management
Thank you for sharing your review about your stay with us. We are delighted to know that you had a great time at our resort and enjoyed our facilities. Furthermore, we would like to thank you for your praise about our outstanding service, delicious food, great golf course and beach. It will be a pleasure to host you again soon for another wonderful holiday. Kind regards.
5 out of 5
Recommended
for Couples
by A verified traveler

This place is AMAZING!

Posted Aug 4, 2014
Words can't describe the beauty of this resort. The staff members are very friendly. The beach is flawless. The food and drinks are great. I can't wait to go back.
Comment from Hotel Management
Aug 9, 2014 by QualityManagerMX, Hotel Management
Thank you very much for visiting us and for sharing your lovely review about your experience at our hotel. We appreciate your nice comments about our friendly staff, food and beverages, and we are very happy to know that you liked our facilities including the spotless beach. We look forward to seeing you soon. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Like a cruise ship that doesn't go anywhere

Posted Jul 31, 2014
We came from San Francisco for a friend's wedding on the beach. Everything was great, but the food. The food is not bad, it's just not 5 star (or even 4 star) if that is how they are trying to promote it. For example, the Steak House - - can't touch a Ruth's Chris, or a Morton's or a Capitol Grille. But much better than Outback! So where does that put it? Lots of lobster - - - but it was tough - to get out of the tail, tough to chew on. The shrimp,though, were pretty good - -whether broiled or cooked for a shrimp cocktail. The soda from the fountains was frequently flat. In summary - - I'm not saying it was Denny's or Appleby's quality, but anytime a resort has to be everything to everyone when it comes to food, you just need to lower your expectations.
5 out of 5
Recommended
for Couples
by A verified traveler from New York

Exceeded our expectations!

Posted Jul 24, 2014
Pros: Room, proximity to the Beach, Pool
True 5 Star experience! The room was exceptional. The friendliness and the professionalism of the staff was above and beyond any other resort, hotel or cruise we have been to. The quality of the food is really good! especially the breakfast! Some of specialty restaurants were not up to par with everything else. However Surf and Turf and the Italian restaurant were actually really great! We had a great time and were sad to leave.
Comment from Hotel Management
Aug 3, 2014 by QualityManagerMX, Hotel Management
Thank you very much for taking the time to share your experience with us. We are thrilled to know that you had a wonderful vacation and that we exceeded your expectations. Moreover, it is good to read that you liked our accommodations, pool, delicious food and the service that our staff offers. Your opinion about our specialty restaurants will be shared with our Executive Chef in order to keep working on that point because our main goal is to satisfy all our guests´ desires. There is nothing that makes us happier than a guest that leaves satisfied after having spent such a great time away from home. We would like to thank you again and we look forward to your return to our hotel. Best regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from MA

Nice Hotel, staff need training

Posted Jul 13, 2014
Comment from Hotel Management
Jul 18, 2014 by QualityManagerMX, Hotel Management
Thank you very much for visiting us and also for sharing your review. It is good to hear that you liked our hotel and we really appreciate your suggestion about our staff. We look forward to welcoming you in the near future. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Attended a beach wedding

Posted Jul 10, 2014
Amazing, amazing, amazing! Did not meet a single person who was not willing and able to jump through hoops to accommodate your every need. I can't wait to make a another trip.
Comment from Hotel Management
Jul 16, 2014 by QualityManagerMX, Hotel Management
We would like to take this opportunity to thank you for your visit and also for sharing your comments with other travelers. Our friendly staff is very dedicated to their work and pay great attention to achieve customer satisfaction. All our team look forward to welcoming you back for your next trip in our country. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Round Rock, TX

Almost has it all

Posted Jul 7, 2014
Pros: The facilities especially the pool and beach side furniture and the attentive staff make this resort!!
Cons: More staff in the restaurants.
Location: Why leave the resort when it has everything you need right on site and you have paid for all inclusive?
This is our 5th resort in the Playa area. We are searching for an all inclusive that has excellent food,attentive service and activities. We have found wonderful places which are strong in one of the three areas but not all. Iberostar comes the closest. first of all it was gorgeous!!! Wonderful staff, plenty to do (both in the day and the evenings) and good food. The weakest area was the restaurants. They had great options and most was wonderful. The buffet food could be kept hotter or replenished more often. The reservation only restaurants need more staff. The service in VERY slow. And an odd observation is that the restaurants are very brightly lit and it effects the mood.
Comment from Hotel Management
Jul 15, 2014 by QualityManagerMX, Hotel Management
On behalf of the management we would like to thank you for choosing us for your vacations. We are happy to know that you loved your stay at our hotel. The staff will be pleased to read your nice review about their friendliness. The Executive Chef is delighted to know that you found most of our restaurants great. He will also take in consideration the feedback regarding the specialty restaurants and buffet where we still have opportunity areas . We hope to have the chance once more to welcome you back and enjoy again another great stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from L

Wonderful hotel! Staff and food were great!!

Posted Jul 1, 2014
Had a wonderful time! Food was excellent and the staff was amazing!
Comment from Hotel Management
Jul 11, 2014 by QualityManagerMX, Hotel Management
First of all thank you for taking the time to let us know about your experience at our hotel, we are very happy to know that you had an excellent time with us. It is wonderful to see how much you enjoyed your vacations and that you liked our food selection, for sure we will pass through your kind words to our Executive Chef; he will be motivated. Moreover, we thank you for mentioning our staff; it is excellent to read that we met your expectations. Once again thank you for sharing your review. Best regards.
5 out of 5
Recommended
for Couples
by A verified traveler from New York

Everything was great

Posted Jun 30, 2014
Pros: Everything
Cons: I can think of anything
Location: Didn't leave resort.
Best time I have ever had on a vacation. Food an drinks were great and plentiful. Pool and beach very well kept. Service unbeatable.
Comment from Hotel Management
Jul 4, 2014 by QualityManagerMX, Hotel Management
First of all we would like to thank you for your visit and for taking the time to write about your experience. It is our pleasure to know that we provided the service you deserve; also we are happy to read that you enjoyed the delicious food and drinks, the pool and the beach. Once again, thank you for your nice comments; we look forward to seeing you soon. Best regards,
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Jun 30, 2014
The mini bar should have been stocked with full size bottles. There should have been more English speaking stations on TV.
Comment from Hotel Management
Jul 5, 2014 by QualityManagerMX, Hotel Management
Thank you very much for your visit and for sharing with us your constructive review. We are aware that even though we work hard to offer a spotless service, there is always room for improvement, which is the reason why we appreciate your comments. At our hotel, we provide butler service in order to personalize your mini bar, we are sorry if you did not have it stocked as you wish. We will review this with the head of the team. Concerning the English speaking channels, we are making some changes to provide TV cable signal. We hope to have the opportunity to welcome you again to show you our improvements. Kind regards,