Ratings based on 176 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Israel

Best Hotel Ever!

Posted Oct 18, 2014
We had a great experience. Iberostar just thinks of everything, leaving you surprised and thrilled.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dayton

Best resort in Mexico

Posted Oct 9, 2014
Pros: Staff friendliness, food, drinks, cleanliness...there wasn't anything that was even mediocre!
Second time, we will be back. Best resort in Mexico.
Comment from Hotel Management
Oct 14, 2014 by QualityManagerMX, Hotel Management
On behalf of all our team, we would like to thank you for nice words regarding our hotel and for choosing us for your vacation in Mexico. We look forward to seeing you again soon! Best regards,
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Sep 27, 2014
Service was excellent...staff was friendly and attentive without being intrusive
Comment from Hotel Management
Oct 2, 2014 by QualityManagerMX, Hotel Management
On behalf of all the staff, we would like to thank you for your visit and for your positive comments. Thank you for highlighting our high quality service and our friendly attentive staff. We look forward to welcoming you again soon. Kind regards,
5 out of 5
Recommended
for Couples
by A verified traveler from Michigan

First Class Hotel

Posted Sep 17, 2014
Pros: The staff were the highlight of this hotel. We also enjoyed the pool, spa, and restaurants.
Cons: The maid service seemed somewhat unpredictable as to when they would come to clean the room. We had one day where we received no maid service at all.
Location: The location is connected to four other Iberostar hotels and a shopping center that are all just a quick golf cart ride away.
Just got back from honeymoon at the Grand Paraiso. I can't say enough good things about the staff. They do an amazing job of making sure your every need is attended to. The butlers are amazing and do a great job making sure you have everything you want in your room. My wife and I came to relax on this vacation and weren't really interested in doing any excursions. The Grand Paraiso was the perfect choice for us. The pools were all very nice and clean. The spa was also very nice and offered an indoor pool and jacuzzi area. We got a little too much sun one of the days we were there so the indoor area was a nice escape from the sun for us.
Comment from Hotel Management
Sep 27, 2014 by QualityManagerMX, Hotel Management
We are thrilled to hear how much you enjoyed staying with us and we are sincerely grateful for your positive comments about our service. Congratulations again for your honeymoon! It is good to read that you felt well looked after by our kind and attentive staff throughout your stay. We also love reading your praising comments about our accommodations, spa, restaurants and facilities. In reference to Housekeeping Service, let us inform you that our maid team has a role that changes daily. Moreover, we can also schedule it on request. We regret any inconvenience you experienced; be sure that we will review your comments with our team in order to avoid this situation in the future. Once again, thank you for your review; we hope to have the opportunity to host you again. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Amazing Honeymoon

Posted Sep 12, 2014
Everything was brilliant: staff, food, service, entertainment, accommodation, facilities, beach. Will be going back as soon as we are able!
Comment from Hotel Management
Sep 25, 2014 by QualityManagerMX, Hotel Management
Thank you very much for your visit and for sharing your feedback. We are really happy to hear you had a fantastic honeymoon with us and that we were able to make your stay memorable. We appreciate your comments on our installations, entertainment, gastronomy and service and we will make sure that our team receives your encouraging words. We hope to welcome you back very soon! Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Had a great time

Posted Sep 10, 2014
Loved everything about the hotel. The staff were all so friendly, they make it hard not to love it. I only have two suggestions: 1. Our room smelled a bit funny, smokey or musty perhaps? We did not ask to switch but this should be worked on. Also the bathtub jets had some sort of gunk in them that wasn't pleasant to bathe in. The daily cleanings were excellent though I think the problems are more maintenance. 2. I wish they could keep the warm buffet food warmer and the cold buffet food colder. The French restaurant was our favorite.
Comment from Hotel Management
Sep 28, 2014 by QualityManagerMX, Hotel Management
Thank you very much for sharing your review about your stay at our hotel. It is good to know that you had a great time and that our staff was part of your wellbeing. We are sorry for the inconvenience experienced regarding the smell in your room, let us share with you that we are implementing aromatherapy fragrances in our rooms to improve even more our guests’ experience. Concerning the bathtub jets, please accept our apologies if you passed an unpleasant moment. We have already forwarded your comments to our Maintenance Team to verify the issue and take the corrective actions. Last not but least, thank you for your suggestion about the food temperature; Efforts are already made to keep the food at the good temperature and also checked twice per serving, to make sure food is in a safe condition for our guests. We will, however, pass your kind comments on to our Food & Beverage Manager and keep working on it. We are grateful for your feedback and very happy that you enjoyed your stay with us. We hope to welcome you again to our beautiful Playa del Carmen in Mexico. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 5, 2014
The hotel was beautiful: three pools, beautiful details and nice rooms. There was a pretty wide food variety, but you really do need to make reservations right when you arrive. Gentlemen, don't forget pants, because you will not be allowed to eat at any of the nicer restaurants... only the buffet. They said they could let us borrow extra pants the hotel had for loan but they did not have sizes. Pants in the gift shop were ridiculously expensive as well, so we had a make a trip downtown for pants. This was a bit obnoxious, otherwise a great stay.
Comment from Hotel Management
Sep 16, 2014 by QualityManagerMX, Hotel Management
Thank you for your visit and for taking the time to share your review. We are happy to know that you had a great experience and that you liked our installations including our accommodations and pools. Moreover, it is good to know that you enjoyed our varied gastronomy. On the other hand we are sorry for the inconvenient that you found with the dress code of our specialty restaurants. As you mentioned in case that our guests do not bring long pants, we provide them. Be sure that we will take in consideration your remark on the sizes. We look forward to welcoming you again in the near future. Best regards.
5 out of 5
Recommended
for Couples
by A verified traveler from Calgary, Canada

25th Wedding Anniversary Trip

Posted Sep 1, 2014
Pros: It's location. Close to the airport. The marble floors. Rooms are well appointed, maid service was excellent. Always prompt, reliable and thorough
Cons: Property maintenance - exterior and grounds kept clean of litter/garbage.
This was our 3rd trip to the Iberostar Properties in the Mayan Riviera. We have previously stayed at the Lindo and Maya, and this was our first time at the Grand. The hotel, staff, food, and activities met and even exceeded our expectations. It is a beautiful property, however, it is showing its age in a few places. Some of the pillars had damage near the top, and many areas needed painting. The grounds although very beautiful, had litter that wasn't picked up regularly. Staff is needed here to ensure the grounds are kept clean. We also thought the design and decorating of the Grand Lobby did not meet the high standard of the rest of the property. (The Mayan Lobby is still our favorite). The French Restaurant at the Maya was very poor, and we were the only couple eating there for our 7 pm reservation - which should have told us something. The French Restaurant at the Grand has a similar, if not the exact same menu, but it was a bit better. The Grand buffets were excellent and so we just decided to eat there all of the time. Pool activities were excellent and staff were very kind and helpful. The rooms were very comfortable and we felt safe and very relaxed during our stay. We plan to return again.
5 out of 5
Recommended
for Couples
by A verified traveler from San Carlos, CA

This Is A Great Resort

Posted Aug 26, 2014
Pros: The staff is what makes the resort. Everything else falls into place behind that, the food, activities and grounds.
Cons: No clear distinction between butler and concierge. French restaurant over ambitious. food not up to par with a fine dining experience.
Location: Grand Hotel is part of a larger resort with the grand being the high end option. The location is irrelevant because I never left the resort
This is a really well managed resort. We just spent six wonderful days at the Grand. The staff is wonderful, and any request made was done with a smile and a genuine excitement to help out and make our stay as enjoyable as possible. The food was plentiful, delicious, with more variety than I have ever seen before. In addition it was presented beautifully. The grounds were immaculate. All of the staff spoke some English which was very much appreciated, with the concierge and front desk staff speaking fluently. Communication was not an issue in the slightest. The pool area and Cabana's were our favorite place to relax most days. There were also excellent places to sit on the beach which were all well maintained. There were tons of activities to do throughout the day, and all of the activities were executed in a high quality manner. Our particular favorite was an outdoor Salsa dance party the resort put on one night. The area was decorated beautifully, and the drinks were flowing throughout the night. The only complaint I would have on the service is that the pool drink service was spotty at times. More than once a drink was ordered and the waitress never re-appeared with the drinks.
5 out of 5
Recommended
for Everyone
by A verified traveler from Westchester, NY

Rest and relaxation.

Posted Aug 10, 2014
Had a great week. Great service and food. Enjoyed the golf Course which was in great condition. Beach was nice with plenty of seating. Never had to run down early and save seats at beach or pool. Would absolutely go back.
Comment from Hotel Management
Aug 15, 2014 by QualityManagerMX, Hotel Management
Thank you for sharing your review about your stay with us. We are delighted to know that you had a great time at our resort and enjoyed our facilities. Furthermore, we would like to thank you for your praise about our outstanding service, delicious food, great golf course and beach. It will be a pleasure to host you again soon for another wonderful holiday. Kind regards.