Ratings based on 201 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
98% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago

Very nice hotel but there is a lot of walking

Posted Dec 9, 2014
The hotel was beautiful ! took a little while to check in but besides that everything was good. Be ready to do a lot of walking because the hotel/resort is big! Parts of the beach are not usable due to boulders on the beach But A couple hundred feet down the beach is nice
Comment from Hotel Management
Dec 16, 2014 by QualityManagerMX, Hotel Management
On behalf of the General Management and the staff, we would like to thank you for choosing our resort on your last holidays. Thank you for pointing out the beauty of our facilities. Concerning your check in please accept our apologies if it took more time than expected. In reference to the size of the resort, we would like to inform you that our bellboys and butlers are always pleased to take our guests anywhere in the property if you do not feel like walking. On the other hand, it is good to read that you had a great time at our beach. Regarding your observations, we are privileged to be located in the second largest coral reef in the world, as mentioned a small part of the ocean is a bit rocky however it is a federal beach and in order to preserve the environment, it must remain untouched. We hope that you did enjoy the magnificence of the landscape! Once again, thank you for your visit and for sharing your review. We look forward to welcoming you again! Best regards,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago

Excellent

Posted Dec 9, 2014
Stayed there for a week and love it!!! Can't wait to go back
Comment from Hotel Management
Dec 15, 2014 by QualityManagerMX, Hotel Management
Thank you very much for your visit and for your positive review. We are delighted to read that you had an excellent stay among us. We look forward to seeing you in the near future. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom SC

Outstanding!!

Posted Dec 8, 2014
Pros: Everything
Cons: ??
Location: Get Golf , Spa , Beach , and night life
Outstanding from room to room service . The hotel is beautiful and the staff is exceptional !! Anything you could dream of what there for the taking , we thoroughly enjoyed it ; and by the way we have traveled to the Caribbean and Mexico nearly 25 times ...so we are seasoned travelers . We would HIGHLY recommend !!
Comment from Hotel Management
Dec 11, 2014 by QualityManagerMX, Hotel Management
Thank you very much for your visit and for posting your nice review. It is good to know that you had a wonderful time and you enjoyed our facilities including golf, spa, beach and entertainment. We appreciate your compliments about our staff; we will not fail to congratulate them as they contributed to your wellbeing. Thank you for recommending us, we look forward to seeing you again at your home away from home. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Brooklyn,NY

Great for adults/ family vacation

Posted Nov 26, 2014
Room: waterfront suites w ocean view Length of stay: 5 days 4 nights Time: Pre-thanksgiving Food was great for an all inclusive, sometimes service can be slow but every employee was very nice and courteous, and the house staff near our rooms always knew our names. No kids at this resort, but immediately neighboring was 3x Iberostars with kids running around. Great for my family, which was me, mom/dad and aunt. This place is tailored towards 25+, mainly couples but families with grown, adult children were also present. Weather was absolutely great, when they say "cloudy", take it with a grain of salt because it can be sunny with spotted clouds. Never rained once during the daytime. Near the perimeter rooms and outer edges of the resort, mosquitoes could become an issue so be watchful of where your room is located. They provided repellent which was nice. Honest rating: 4.5/5 -- my parents are hard to please and they didnt want to leave at the end of our short trip. Would absolutely come again, worth the extra $$$ to be away from those little terrifying humans they call "kids." Lastly, vegetarians will have a tough time here but it is doable.
Comment from Hotel Management
Dec 7, 2014 by QualityManagerMX, Hotel Management
Thank you for taking the time to share your comments about your recent visit at our resort, we are so glad to have had the opportunity of hosting you. We sincerely appreciate your kind words you about our resort, room, and staff. We are delighted to know that you had a wonderful weather and family trip. Regarding your comment on vegetarian meal, we would like to inform you that we do offer vegetarian menus and different options for our guests once we are aware of it, we elaborate a letter which can inform the below departments in order to assist you with your diet. We do hope to have the opportunity of welcoming you back soon. Sincerely.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Detroit, MI

Posted Nov 26, 2014
Incredible room, food, facilities, and people. The pool and activities were perfect. Golf course was amazing and in great shape.
Comment from Hotel Management
Nov 28, 2014 by QualityManagerMX, Hotel Management
Thank you for sharing your comments about your experience at our hotel. We appreciate your kind compliments about our accommodations, delicious gastronomy and our hard working staff. It is also a pleasure to know that you enjoyed our facilities including our golf course. We look forward to welcoming you in the near future. Best regards,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Wonderful All-Adult, All Inclusive Resoet

Posted Nov 23, 2014
This was our second trip to celebrate our 28th anniversary at Iberostar Grand Hotel Paraiso. I highly recommend the resort to anyone looking for a relaxing, romantic getaway. We met many couples who had been to the resort multiple times. We too will go back. In talking with many of the staff we found employees who had been there 5 or more years. Since this was our second trip we remembered many of the employees from our trip in Nov. 2013. Hector, Roberto, Humberto, Diana, and many more. Thanks Iberostar for the excellent resort.
Comment from Hotel Management
Nov 28, 2014 by QualityManagerMX, Hotel Management
We would like to thank you for choosing us for such an important occasion as your anniversary. Congratulations again! It is great to know that you had a wonderful second trip. In addition, thank you for pointing out our service and some people of our team. It is gratifying to know that you remembered them since your last trip. Finally, thank you for recommending us; we hope to have the opportunity to host you once again next year. Kind regards.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Houston

Fabulous place

Posted Nov 21, 2014
Pros: The service. Staff went out of their way to smile, say hello and ask if there was anything they could do.
Cons: Beach service was slow at times. Marble floors were very slippery when wet ... be careful.
Location: 30 minute van ride from CUN airport. Can't tell you anything else; we never left this beautiful resort.
Spent two weeks at Iberostar Grand Paraiso celebrating our anniversary. It was an outstanding stay. Exceptionally attentive and friendly staff. Perfect weather. Beautiful room with ocean view. Good food. Played beach volleyball, sailed catamarans, body surfed, snorkeled, went to shows, shot some pool. Oh, and ate and drank to wonderful excess. Can't wait to go back.
Comment from Hotel Management
Nov 29, 2014 by QualityManagerMX, Hotel Management
We are thrilled to receive your positive review about your wonderful stay at our resort. It is good to know that you had a pleasant stay. Thank you very much for praising our excellent and friendly staff, beautiful facilities, delicious food and beverages and great entertainment. Regarding your comment about our beach service, we are sorry for the inconvenience this may have caused you, but please let us share with us that thanks to our guests’ suggestions we are planning to open a bar in this area to make our service even more efficient. In reference to our floors, as you mentioned most of them are made of marble. So, we take different measures to provide our guests with a safe environment such as using certain products to make the floor less slippery, and put signs on the floors. We strongly advise our guests to be careful around this area. Once again, thank you for your nice review. We are looking forward to welcoming you soon for another memorable vacation. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Rochelle, NY

Best Resort in Riviera Maya

Posted Nov 21, 2014
I was blown away by this hotel. Everything was perfect about this place. The perfect way to spend a week in paradise is here. Highly recommend!!!!
Comment from Hotel Management
Nov 26, 2014 by QualityManagerMX, Hotel Management
Thank you for your visit and for sharing your comments with us and with other travelers. We feel privileged to have had the opportunity to serve you and it is great to know that you had an excellent stay. We really appreciate that you recommend us and we look forward to welcoming you again in the near future. Warm regards
5 out of 5
Recommended
for Couples
by A verified traveler

great vacation place

Posted Nov 19, 2014
Perfect for a few day getaway. Rarely have experienced so friendly and helpful staff at a hotel (and I travel a lot). Very nice rooms and facilities great restaurants, perfect beach…can't get any better
Comment from Hotel Management
Nov 26, 2014 by QualityManagerMX, Hotel Management
First of all, we would like to thank you for visiting us and for sharing your experience with other travelers. We value your comments about our friendly and helpful staff and also your compliments about our facilities and beautiful beach. We look forward to welcoming you again for another perfect getaway. Best regards
4 out of 5
Recommended
for Couples
by A verified travelerfrom Danville, Ca

Wonderful 1st time at Iberostar Grand!!

Posted Nov 15, 2014
Pros: Everything was easy to get to and if it was not there was staff to take you where you needed to go. The grounds were beautiful. Staff was excellent.
Cons: We think that they could have more night time activities such as more music at the pool. The Food needs much improvement. SlOW service.
Location: We enjoyed going to the plaza to just walk around, have tacos, crepes and coffee. Golf Course was great too.
We arrived on Nov 8th - Nov 13th. We arrived to prompt checking and greeted us with Welcome Home. Our room was an ocean front room which was wonderful!! Staff greeted us every time with a smile. Alberto at the pool bar was great, Maria, Edgar, just the ones I remember. The afternoon lunches by the pool were great. Toni's Surf and Turf was great as was the Italian restaurant. The other two really let us down. Loved how we could walk out our room and be right there at the beach. By the time our trip was over we were ready to book our next one at the Iberostar Grand!!
Comment from Hotel Management
Nov 27, 2014 by QualityManagerMX, Hotel Management
We are thrilled to receive your positive review about your wonderful stay at our resort. It was an honor for us to have welcomed you and we are thrilled to read your kind words regarding our beautiful grounds, excellent staff, efficiently check in and wonderful ocean front room. Moreover, we highly appreciate your compliments about Alberto, Maria and Edgar; they will be delighted to read that they contributed with your happiness. It is also good to know that you had also time to visit our shopping center and our great golf course. We are sorry that you were not satisfied with our food, your appraisal will be evaluated by our Executive Chef in order to keep improving the culinary selection and satisfy even more each of our lovely guests' palate. We are glad that this issue did not affect your intention of returning to our hotel. We sincerely hope to welcome you back soon! Best regards,