Ratings based on 230 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Bayern

Tolles Hotel

Posted Mar 25, 2015
Pros: Essen, sportliche Aktivitäten, ab 18 Jahren
Location: 17 km von Playa del Carmen
Ein sehr schönes Hotel. Super Service mit sehr freundlichem Personal. Das Essen war sehr lecker und abwechslungsreich.
5 out of 5
Recommended
for Everyone
by A verified traveler

Absolute paradise

Posted Mar 21, 2015
The staff are super friendly and helpful. The resort is gorgeous. We stayed in the oceanfront suite, truly a beautiful view.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Langhorne Pa

Luxury resort with beautiful pools close to beach

Posted Mar 12, 2015
Pros: The food at the restaurants was amazing ! Book your reservations upon arrival, unless you don't mind eating at 9pm. or later.
The grand for adults only is the perfect setting for a true relaxing vacation. The staff was beyond amazing. Our butler service was superb. The wait staff in the restaurants couldn't do enough for us. The golf course was great too. I'm glad we played twice while there. Bring your own golf balls as they are quite expensive to buy, rental clubs are 55. 00 @ person.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ontario

The Grand continues to deliver

Posted Mar 10, 2015
Pros: Excellent service, amenities, and value are also found at the Golf Course whether you are a guest of the resort or not.
Cons: I look forward to seeing the Golf Villas and other expansion efforts that will offer even more accommodation options in the Grand's future!
Location: The Segway tours of the Iberostar Resort properties (Segway Fun -Tours) are informational and fun for the whole family... well worth the $40 US each.
Paying a little extra for this 18+ resort is well worth the money. No problem finding a comfortable place to lay in the sun OR shade... Five star dining, amenities, and service... excellent shows... well kept grounds... probably the best golf course in Mexico. We have stayed in a quiet pool view room and ocean front suite. The amount you want to spend for a room upgrade should depend on how much time you will spend in the room or use the extra services that come with it. They are all spacious, cool, comfortable, and beautifully decorated. The a la cart restaurants should be booked shortly after arrival if not before you get there... but the buffet has a great variety amazing food also so you will be well fed either way. The Staff go out of their way to cater to your needs... whether that means being left alone or pampered silly. The Start friends are extremely personable but not bothersome. They make a special effort to get to know you if you give them the chance. Beautiful beach with very soft white sand. More wind, waves, and seaweed this year but they make a great effort to keep the majority of the beach in tip-top shape.
4 out of 5
Recommended
for Couples
by A verified traveler

Totally relaxing

Posted Mar 8, 2015
Pros: We paid up for the corner unit with Jacuzzi and asked for 2nd or 3rd floor. We got the 1st. It was awful. Hotel staff walking right along the rail.
Cons: The website allows you to customize your visit - waste of time. They just send an email to tell you to talk to the concierge on check in.
Fantastic setting, amazing staff and the restaurants were fantastic -- especially the Italian. They need to be more honest about room location. We asked for 2nd or 3rd floor. We paid up for a corner jacuzzi suite and got the 1st floor. It was awful. Hotel staff walking right along the railing. We would have rather taken a 2nd or 3rd floor suite without the jacuzzi than the 1st floor with the jacuzzi. Was not worth the extra money given the total lack of privacy. After 3 days, they moved us up to the 3rd floor which was nice. But we had to ask every day and every day they said there was no record we'd asked before.
5 out of 5
Recommended
for Couples
by A verified travelerfrom CT

Grand vacation!

Posted Mar 1, 2015
It's the fourth time we've stayed in this resort. While over years we have stayed in other very good places including Iberostar Grand Jamaica, Iberostar Grand in Riviera Maya is the best and we keep coming back to it. Nice, quiet and yet exciting and entertaining luxurious place! The property is maintained in a great condition all the time. The front desk, butlers, cleaning maids are very attentive and trying accommodate. Food is the best! We've met the man in charge of the restaurants (Moses) first time in Jamaica. Both there and now in Riviera Maya he manages his staff superbly. He seems to be in all restaurants at the same time seeing everything and making sure the guests are served at the highest standards. Olivia is a great morning cook and the hostess. Jorge greatly helped us with the special food orders. The four a la carte restaurants and the buffet are all so good that my wife had a hard time deciding on where to go. Nice problem to have! Highly recommend.
Comment from Hotel Management
Mar 12, 2015 by Quality Manager Mexico, Hotel Management
On behalf of all our team, we would like to thank you for writing your comments. We are glad to know that once again, you have had a wonderful stay at our resort. We are delighted to receive your praise to our property, attentive staff and delicious food. Furthermore, we are happy to read that our staff contributed to your wellbeing, please be sure that we will share your comments with them. Thank you for recommending us. We hope to have another opportunity to welcome you at your home away from home. Kind regards,
5 out of 5
Recommended
for Couples
by A verified travelerfrom New Jersey

Posted Feb 18, 2015
It's a beautiful hotel. The food was very good. The bar was well stocked. The hot tubs were a lot of fun!!!!
Comment from Hotel Management
Mar 12, 2015 by Quality Manager Mexico, Hotel Management
It is nice to hear that you enjoyed your vacation and we are grateful you took the time to highlight our excellent food; it is always motivating for the staff to receive comments like yours. We do hope to have the opportunity of welcoming you back very soon. Best regards,
5 out of 5
Recommended
for Couples
by A verified travelerfrom glen ellyn, IL

Best all-inclusive ever.

Posted Feb 13, 2015
Pros: Everything is spread out at the pool. Never felt like strangers were sitting in my lap. The whole place is just lovely. Staff was very friendly.
Location: Close enough to airport. We took a trip to Playa del Carmen. Never again. Our dinner was a ripoff.
This was our second stay at the Grande. Costs a little more, but worth it. Poolside grill at lunchtime had steak, lobster, and lamb chops. Some restaurants better than others. We actually enjoyed the dinner buffet, but the steak house is worth a repeat visit.
Comment from Hotel Management
Mar 12, 2015 by Quality Manager Mexico, Hotel Management
Thank you for choosing us to enjoy your vacations and for sharing your experience of your last visit to IBEROSTAR Grand Paraiso. Your loyalty it is really important for us and we are so glad to know that your experience was what you expected, especially our Surf and turf restaurant. We hope to welcome you again in the near future. Kind regards,
5 out of 5
Recommended
for Couples
by A verified travelerfrom Philly

Iberostar GRANDEST of All !

Posted Feb 5, 2015
Cons: IMPERFECTIONS: Yes, nothing on this earth can be perfect, although the Grand is as close to Heaven as you can get. Two small items that I hope the man
My wife and I have been blessed in recent years with the opportunity to visit several top-rated Caribbean ‘all-inclusives’; including Secrets Maroma and Excellence Riviera Maya in Mexico. Each of these resorts offers something uniquely special and I would not hesitate to recommend any of them; but after relaxing for 10 days in one of the Grand’s luxuriously appointed ‘Villa’s, I can honestly say that the Iberostar Grand Hotel Paraiso is a notch above them all in most every aspect. SERVICE: Undoubtedly their strongest attribute, they have brought it up the level of many 5 star city hotels, and in some respects even higher because it seems that ‘their HEART is really in the game’. Our butler (Victor) bent over backwards to help me with special requests, such as switching out the DVD player in our room so that I could play my grand-children’s hand-made music videos as a surprise for my wife. He also arranged for numerous little ‘surprise’ treats for my wife and I as we celebrated our wedding anniversary, and made sure that my wife had 2 regular sized bottles of her favorite domestic zinfandel wine brought to the room every day. The maître-d (Leonardo) in the buffet area also helped me pull off a surprise treasure hunt for my wife, arranged for a Mexican quintet to play and sing at our table, and at another dinner he surprised us with a special cake. CHECK-IN: The easiest ever because they carted us around to look at a couple of options, and the actual check-in procedure for an
Comment from Hotel Management
Mar 12, 2015 by Quality Manager Mexico, Hotel Management
Thank you for your review. We feel privileged to have had the opportunity to serve you. It was also a pleasure to hear that you enjoyed your vacations and anniversary celebration among us so much. It is nice to hear that you enjoyed your vacation and we are grateful you took the time to specify the highlights of your trip: excellent check in process, and especially our friendly and efficient staff; it is always motivating for the staff to receive comments like yours. Last but not least, thank you for mentioning Victor and Leonardo; we will definitely share with them your congratulations. We hope that you will continue giving us the pleasure of hosting you for your next vacations, as we look forward to welcoming you again soon. Best regards,
Comment from Hotel Management
Mar 12, 2015 by Quality Manager Mexico, Hotel Management
Thank you for your review. We feel privileged to have had the opportunity to serve you. It was also a pleasure to hear that you enjoyed your vacations and anniversary celebration among us so much. It is nice to hear that you enjoyed your vacation and we are grateful you took the time to specify the highlights of your trip: excellent check in process, and especially our friendly and efficient staff; it is always motivating for the staff to receive comments like yours. Last but not least, thank you for mentioning Victor and Leonardo; we will definitely share with them your congratulations. We hope that you will continue giving us the pleasure of hosting you for your next vacations, as we look forward to welcoming you again soon. Best regards,
Comment from Hotel Management
Mar 12, 2015 by Quality Manager Mexico, Hotel Management
Thank you for your review. We feel privileged to have had the opportunity to serve you. It was also a pleasure to hear that you enjoyed your vacations and anniversary celebration among us so much. It is nice to hear that you enjoyed your vacation and we are grateful you took the time to specify the highlights of your trip: excellent check in process, and especially our friendly and efficient staff; it is always motivating for the staff to receive comments like yours. Last but not least, thank you for mentioning Victor and Leonardo; we will definitely share with them your congratulations. We hope that you will continue giving us the pleasure of hosting you for your next vacations, as we look forward to welcoming you again soon. Best regards,
5 out of 5
Recommended
for Couples
by A verified travelerfrom Ohio

Posted Feb 3, 2015
This is our 3rd time to Iberostar! We have been traveling for 30 years and this is our favorite . The grounds and the rooms are emaculate. The staff is amazing ! The food is delicious so many options to choose from. Can not say enough about the Iberostar. Pool service is awesome. Drinks are made from top shelf igredients. Beach is beautiful! You will not be disappointed if you choose Iberostar Grand! Adults only!
Comment from Hotel Management
Mar 12, 2015 by Quality Manager Mexico, Hotel Management
Thank you very much for your delightful review, we really appreciate your loyalty to our hotel, you make feel us so proud hearing your comments. It is our pleasure to read that you enjoyed every time you come, we are glad that you liked our grounds, room, beach, food and our friendly staff. We hope that you will allow us the opportunity to welcoming you back soon. Kind regards,