Ratings based on 123 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
85% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Toronto, ON

Bring your walking shoes!

Posted Nov 25, 2014
Pros: Food and staff was good, room was spacious and clean
Cons: Better booze selection, not quite top shelf
Location: Beach is well kept and tacos for lunch are a must
Very nice resort, lives up to star rating, however, resort is huge...bring your walking shoes
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Rochester Hills, Michigan

Excellent place - wonderful services

Posted Nov 19, 2014
Pros: Amenities, parks, food, staff, room.
Cons: I cannot think at one thing
Location: There was no need for us to travel outside the 6 hotel amenities complex.
The second time here and was even better than I remembered. For as long as we'll return to Mexico, we'll go only to an Iberostar resort.
3 out of 5
by A verified traveler

Posted Nov 14, 2014
Had no remote told the staff never brought one to me. The shower was broken no one came to fix.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom boston, ma

Everything was good, only first 3 days was raining

Posted Nov 6, 2014
Pros: good locations, very large lot of pools and nice programs for fun
Cons: maybe in lobby need be more staff to help people with drinks
Location: good locations not far from playa de Carmen you can go for shopping and get out from resort in safe place.
nice hotel very large, I like they have animals, everything was good
5 out of 5
Recommended
for Everyone
by A verified traveler

Ok

Posted Nov 4, 2014
No thanks. I had a great time. I don't care to write more.
Comment from Hotel Management
Nov 11, 2014 by QualityManagerMX, Hotel Management
We would like to thank you for choosing us for your vacations. We are happy to know that you had a great time. We sincerely hope to welcome you back in the near future. Truly yours,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Denver CO

Beautiful hotel, beach, and pool

Posted Aug 17, 2014
We had a great time at the resort. My only suggestion would be to change up the buffet food each night as it gets old quick!
Comment from Hotel Management
Aug 26, 2014 by QualityManagerMX, Hotel Management
First of all, we would like to thank you for your recent stay with us. We are glad to know that you enjoyed your vacation at our resort. We appreciate your feedback about our food. We would like to mention that there are different stations at the buffet offering different options and alternatives for our guests from over the world. In any event, we are sorry that you perceived our variation of food as lacking, please be sure that we will pass your comments onto our Executive Chef for his consideration. We are looking forward to hosting you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom White Lake, Michigan

Iberostar is a great resort!!

Posted Jul 10, 2014
My husband and a friend and her husband went for a Vacation of 8 days. The hotel and staff are so friendly. They go out of their way to make everything perfect! My husband and I also stayed at the Iberostar in Jamaica. We are hooked on their above and beyond service. Thank you Iberostar.
Comment from Hotel Management
Jul 18, 2014 by QualityManagerMX, Hotel Management
We would like to thank you for choosing us for your vacations. We appreciate the time you took to share your nice review on this medium. We are more than glad to know that everything was perfect and the staff contributed to your having a wonderful experience. It would be a pleasure to welcome you back in the near future! Sincerely,
3 out of 5
by Amyfrom Washington, DC

Large resort with no sufficient info for amenities

Posted Jun 17, 2014
Pros: The room was very spacious and bright with a nice balcony.
Cons: Guests should be provided with more information about the resort's amenities and accessibility of such. Customer service might use some improvement.
Location: Use the shuttle provided by the resort to go to Playa del Carmen.
My husband and I booked Paraiso Del Mar for 7 nights and even though i had requested an upper floor room (they confirmed receipt of my request), and even though the resort was not fully booked (looked half empty), we still had to wait a few hours to get a 2nd floor room. The room was nice, pretty spacious and bright, but you could see stains on the floor. The resort is large, but there was no information which restaurants were open on what days. So we walked all the way to the beach for breakfast one morning to find out the restaurant was closed (no one had told us that on the other side of the pool was another restaurant belonging to the sister resort, but that could be used by guests of both resorts). We stayed in building 17, which is quite a long way to the beach (building 20 being the farthest). The beach was nice, but not spectacular. There are rocks in the water, some bigger and visible and some smaller that you can only feel when too late, which was annoying. There were always plenty of beach chairs and umbrellas. Cocktails at the beach and pool bars were okay, but the beer and wine at the restaurants were very disappointing. For the 7-night stay, we were entitled to only 3 reservations at the specialty restaurants (we would recommend the Mediterranean), but the food at the buffet was actually pretty good. We had great weather, which made our stay good, but we will not be returning to this resort.
Comment from Hotel Management
Jun 28, 2014 by QualityManagerMX, Hotel Management
On behalf of the management we would like to thank you for choosing us for your vacations in Mexico. We are glad you took the time to share your recent experience with us. We thank you for your nice mention of the rooms being spacious and the lovely view from the balcony and terrace. We regret to know that the Front Desk failed in delivering easy and clear information regarding our services, facilities and the premises available for our clients. As per the room request, we regret to know that we were not able to fulfill the room requirements from the beginning. Since this depends on the availability upon the guest's arrival, it is not possible to confirm it before that. However the Front Desk Manager does his best to accommodate our clients. We hope to have another chance to offer you another stay at our hotel in the near future. Warm regards,
Comment from Hotel Management
Jun 28, 2014 by QualityManagerMX, Hotel Management
On behalf of the management we would like to thank you for choosing us for your vacations in Mexico. We are glad you took the time to share your recent experience with us. We thank you for your nice mention of the rooms being spacious and the lovely view from the balcony and terrace. We regret to know that the Front Desk failed in delivering easy and clear information regarding our services, facilities and the premises available for our clients. As per the room request, we regret to know that we were not able to fulfill the room requirements from the beginning. Since this depends on the availability upon the guest's arrival, it is not possible to confirm it before that. However the Front Desk Manager does his best to accommodate our clients. We hope to have another chance to offer you another stay at our hotel in the near future. Warm regards,
4 out of 5
Recommended
for Everyone
by lexfrom chicago

Huge hotel

Posted May 17, 2014
Overall really nice place. Almost too big of a place.about a 10 minute walk to the beach.the Beach is unbelievably nice though.Paid 900$ for 6 days. the price was worth it. Fun wildlife just chilling. Go to the restaurants!
Comment from Hotel Management
Nov 22, 2014 by QualityManagerMX, Hotel Management
Appreciated guest, First of all we would like to thank you for choosing us for your vacations. It is a pleasure to know that your stay was enjoyable. We appreciate your highlights on the incredible beach and on the beauty of our facilities. It would be a true honor to welcome you in the future for you to enjoy another great stay with us. Sincerely, Quality Manager IBEROSTAR Mexico
3 out of 5
Recommended
by A verified traveler

Posted May 5, 2014 on Hotels.com
First off, the good. Went with my wife and 2 year old. My son had an AMAZING time. He loved the pool, the animals around the hotel (peacocks, parrots, flamingos and all types of birds). The pool was 2.5 ft deep for most areas allowing him to stand and play. Again, he had a blast! Now for the not so good: we upgraded to a beach front room at check-in. Not worth it for 70 bucks a night. Bathroom infested with ants which bothered my wife more than me. Food was blah. Not enough real "Mexican" food. My son is usually a good eater and had pizza for just about every meal. My wife and I were more adventurous but overall -- eh. Service was hit and miss. Overall, for what we paid, we were happy and I would recommend this property for families.