Ratings based on 110 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
85% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by Charlene from Seattle wa

Good family destination

Posted Apr 13, 2014
Pros: Staff were friendly and the kids club was great
Cons: Although they say no spring breakers on the site, there were a ton. The hallways were noisy. Post a clock at some key places!
Location: Playa Del Carmen was a short cab ride. Shopping and the ferry are there to Cozumel for snorkeling, diving and shopping
We arrived after 12 hours of travel and were quickly checked in and escorted to our room. I had requested double beds since we had three people however we were put in a king room. When I brought the hotel confirmation down they said it was simply a request and not a reservation so buyer beware. The couch was made up and our son slept there for the 8 nights. Since I paid full price for him I feel like he should have had a bed. Other than that the resort was very well maintained and the staff were always smiling. We found Omar and Victor wonderful at the swim up bars. Victor actually brought our son a squirt gun his last day which was so sweet. The buffet was sufficient and the "specialty" restaurants were nothing special. We didn't do the Japanese but it smelled delicious! The best alcohol selection was at the lobby bars or the theater bar. The kids show was really fun and the kids club was wonderful for our son. He loved Jessica and Marisol both and they took great care of him. If you get a chance get over to the shopping area for taco's. They are fresh made and wonderful. The different salsa's are nice to try too. There's only a wifi signal in your room or in the lobby so it's quiet and you don't have to listen to everyone's phone going off which was wonderful! Bring a watch though, there are no clocks anywhere!
Comment from
Jan 15, 2014
On behalf of the management we would like to thank you for choosing us for your vacations. We appreciate the time you took to share your experience with us. It is nice you mention that the service of the Staff was great and they demonstrated the commitment we have for our guests’ vacations experience. It would be a pleasure to welcome you back in the near future to provide you with another great stay. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

So relaxing!!!

Posted Apr 12, 2014
Pros: All-inclusive, friendly staff
Cons: The food on some of the buffets could be kept cooler or warmer ( whichever applies).
This was our first visit to iberostar but will certainly not be our last. Everyone was so helpful and made our vacation perfect!!!!
Comment from
Jan 15, 2014
First of all we would like to thank you for choosing us for your vacations. We are thankful to know that your experience was amazing and you enjoyed the company and entertainment of our friendly and helpful Staff! It is nice that you have mentioned that they all made your vacation perfect! We sincerely hope to welcome you back in the near future and be part of another excellent vacation at IBEROSTAR Paraiso del Mar. Truly yours,
4 out of 5
by Mahreen from cincinnati

Some staff members were rude.

Posted Apr 3, 2014
Pros: Near the beach, great rooms, clean.
Cons: Senior staff attitude.
Location: Approachable
We travelled with a group of 20 people from Cincinnati high school seniors and parents. Apparently they messed up our dinner bookings and would not admit that it was their fault. We just needed a correction and a sit down dinner together.
Comment from
Jan 9, 2014
We would like to thank you for choosing us for your recent group vacation. We are glad you mention that the rooms were great and close to the beach. We regret to know that your experience was not all perfect and had some issues with the dinner reservations. We have shared your feedback to the Concierge department to take it into consideration and verify what happened with the booking; we will analyze and follow up to ensure this does not occur again. We apologize for the inconvenience and sincerely hope to welcome you back and restore your confidence in IBEROSTAR brand. Truly yours,
4 out of 5
Recommended
for Everyone
by A verified traveler

Love the grounds, ocean, and the pools

Posted Mar 24, 2014
Pros: Pool, beach, ocean, access to drinks and food
Cons: It would be nice if rooms were larger to accommodate families larger than 4. Our rooms were somewhat worn. Refrigerator did not work.
Location: Between Playa del Carmen and Cancun, so plenty to do around the resort as well.
Stayed at this resort last week (week of March 17) with my husband, and 4 girls (ages 9, 16, 17, and 22). We had two rooms near each other. The resort was great for meeting the needs of all ages. Plenty to do. Really amazing grounds and employees!
Comment from
Jan 8, 2014
We would like to thank you for choosing us for your vacations in Mexico and for taking the time to share your nice comments with us. We are glad to know you enjoyed our pools, beach, drinks and the food we offer our clients. It is truly satisfying to read that our service met all your expectations and needs during your stay. We hope to welcome you back in the near future in this paradisiacal location in IBEROSTAR Paraiso del Mar! Cordially,
5 out of 5
Recommended
for Everyone
by Ruth from Missouri, USA

A Perfect Vacation!

Posted Mar 1, 2014
Pros: Beach, pool, good size room that is very clean with cute towel sculptures, good food, timely transportation around the property with friendly drivers
Cons: Previously we have always enjoyed the shows. This time disappointed with overall quality. Emcee spoke too fast. Band so loud couldn't hear singers.
Location: Only 1/2 hour from the airport. Beautiful beach. Beautiful well cared for grounds. Swim with dolphins and Maya ruins.
This was our 4th time here. The buffets were really great as were the specialty restaurants. The beach is our favorite with lots of lounges and clean sand. The pool is nice too. The whole property is so pretty with all the plants well taken care of. The animals and birds add to the beauty. All the employees are very friendly always greeting us with hola and a smile. The transportation around the property was wonderful! We are so grateful for a ride to our destination any time of the day or night. We are looking forward to returning next year with our friends who came for the first time.
5 out of 5
Recommended
for Couples
by A verified traveler

Our fourth time back.

Posted Feb 15, 2014
Pros: There are excellent workers that are right there to help. The resort was full but you still got great service.
Cons: It would be good to know your room# before you get there or ensure your upgrade and room choice before you arrive.
Location: We stayed on the resort this time.. There is golf,water sports, shopping, etc. .
We were able to upgrade to ocean front The service was excellent. I know they have no control over the weather but we had perfect weather too! I can't wait til next year!
3 out of 5
by A verified traveler

Full service resort

Posted Jan 25, 2014
Pros: The pool and beach areas of the hotel are very nice.
Cons: The quality of the food was mediocre. The front desk staff were extremely unhelpful, the cleaning staff were inconsiderate to hotel guests.
Location: Location of the resort is fine. However the resort layout is not conducive for children, large parties or people with difficulty getting around.
The resort was nice, however too many things were unpleasant. The quality of the food was ok, the front desk staff was extremely unhelpful. Every reasonable request we made, was met with "sorry, we can't help". At check-in time we asked to be moved to a location closer to the pool or beach and we were told there was no availability to check back the following day. We asked for an extended check-out time of 1 hour and we were told "no availability''. We asked to stay in our room for an extra day, and we were told no availability. All find it hard to believe as the resort was pretty empty and were there during the off -season. The cleaning staff were extremely inconsiderate. Our room was located close to their cleaning closet, and every morning around 8am without fail, they would all congregate right outside my door and chit-chat. I was there for 7 days and not one day was I able to sleep past 8am due to the noise.
5 out of 5
Recommended
for Everyone
by marina from baltimore, maryland

it was a paradise

Posted Dec 13, 2013
Pros: love the location, it is in the middle of resort. we love the comfortable and clean room and little personal touches by Rubi
Cons: we don't think it need any impovment .
Location: restaurants, entertainment , beach and all the activities were near by.
we love our hotel. the room was very clean and comfortable, the bathroom was spotless. we were treated like royalty by very friendly staff members.
4 out of 5
Recommended
for Everyone
by Herb from PA

Four night stay at Iberostar Paraiso Del Mar

Posted Dec 11, 2013
Pros: The grounds of the facility were well kept. All of the staff were friendly, responsive and helpful. It is close to many other area activities.
Cons: Some of the buffet foods could have been served hotter. Pillows on beds are very small. Double beds a little snug for two people.
Location: Took 2 tours: 1. Chichen Itza swim at Ik Kil cenote (12 hours); 2. Swim with turtles and snorkel in two cenotes including a cave (5 hours).
My wife, daughter and five year old grand daughter recently enjoyed our stay and celebrated my daughers birthday at Iberostar Paraiso Del Mar. The multi-resort complex is very large and offers the opportunity for lots of walking. We stayed about mid-way between the restaurant area and the beach. We did see the carts constantly running with passengers being transported but we enjoyed the walking. The pool was very large and never really crowded. The beach was very nice. On the dates of our stay, the water was a little rough with the wind coming directly off the Gulf of Mexico. We took the opportunity while there to visit Chichen Itza, snorkel in several cenotes and swim with some sea turtles. The weather was nice with only a few brief showers that had no impact on our stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Dec 1, 2013