Ratings based on 183 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Long Island, New York

A Wonderful place to vacation

Posted Aug 17, 2014
Pros: The food was excellent....the buffet always had a number of different possibilities and the specialty restaurants were very good.
Cons: We have gone to this hotel a number of times....and even though we love it, the rooms are looking a little worn. Needs some renovations!
Location: There are a lot of things to do in terms of trips....we have done many things over the years and have enjoyed them all!
We have been to the Iberostar Lindo about 4 times in the past. We thoroughly enjoy it and have always had a really nice time staying there. The grounds are beautiful and the staff work hard to make your stay an enjoyable one. The pool and the beach are really beautiful. We stayed during the week of Auust 8-16th....it was very hot!
4 out of 5
Recommended
for Everyone
by A verified traveler

A nice resort

Posted Aug 6, 2014
Pros: The pool was really nice , beach was nice.
Cons: I would like to see more food options and cleaner Pool .
Overall I was pleased with the resort . I do believe small improvements can be made . On some days I found the pool dirty . The beach restaurant ends to offer more variety for food. We travel to Mexico it would be nice to have burritos , tacos etc ... Instead they offered hamburger and hotdogs ....
Comment from Hotel Management
Aug 16, 2014 by QualityManagerMX, Hotel Management
We appreciate your observations about our resort and we would like to thank you for sharing it on this medium. We are happy to hear that you enjoyed your holiday, and the service provided by our staff. In regard to your comment about the pool, we offer apology if our pool was not up to our highest standards at some point during your stay. Our Maintenance department works very hard to keep our areas impeccable, and you can be sure this feedback will be reviewed with them to ensure all areas are spotless at all times. Likewise, we are sorry if you were dissatisfied with our culinary offer at the beach restaurant. That is just a small snack bar in order to satisfy our guests' hunger when they do not feel like going to the main buffet. Your very good suggestion however, will be sent to our Executive Chef for his consideration. We hope to have the opportunity to host you again in the near future. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from McKinney, TX

Nice hotel with plenty of amenities

Posted Aug 4, 2014
Pros: Staff and facilities.
We recently stayed there for the first time. We have stayed at other Iberostars, so we kind of knew what to expect. We have 2 kids ages 10 and 7 and they thoroughly enjoyed the 5 day trip as well. Here are some of the highlights: Hotel lobby has free wifi and is air conditioned, plenty of food choices from the buffets to the individual restaurants, a variety of pools (some for adults and some for kids), our kids loved the wave pool, the beach is good but not great (some areas have rocks in the water), the Kid's Club keeps the little ones very entertainined, and lastly the best part is their staff. Their waiters, maids and bartenders work very hard for very little pay, so make sure you tip them to let them know you appreciate their hard work.
Comment from Hotel Management
Aug 15, 2014 by QualityManagerMX, Hotel Management
Thank you very much for letting us know about how your vacations went at our resort. We are very glad to hear that during your holiday you were very pleased with our facilities, our food and our friendly staff who always work towards the satisfaction of our guests. We hope to see you once again in our hotel for enjoying another wonderful vacation. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

9 days in paradise.

Posted Aug 3, 2014
What a beautiful hotel! The food is very good and big variety. The beach is excellent with very warm water and white sand. All kinds of sport activities you can do there: volleyball , soccer, kayaking, snorkeling, yoga etc. The hotel is beautifully kept and is very clean. The staff is very friendly and helpful. I would definetly return back to this hotel:-)
Comment from Hotel Management
Aug 9, 2014 by QualityManagerMX, Hotel Management
We are very happy to read that you had a pleasant stay during your visit to our resort. We are very glad to know that your 9 days with us in Mexico were even better than what you expected. It is nice that you took advantage of most of our amenities and services; our friendly staff always does their best in order to make our guests feel completely at home. Thank you for trusting us, we are already looking forward to your next visit. It will be a pleasure to serve you and your family again! Best regards,
3 out of 5
by A verified traveler from MD, USA

Nice pools for kids and adults

Posted Jul 11, 2014
Pros: staff were friendly. Great pools for adults and kids. Resort was clean overall. Cons: dinner at the sit down reservation restaurants were disappointing. The food was overcooked for most of the dishes. Attended the wedding, had surf and turf, the lobster was very small and they only give you half. The lobster tasted powdery which means it was not fresh and the steak was way overcooked and tasted like cardboard. Friends ordered room service, waited 2 hours and never came even after calling several times. Resort needs to add more varieties to the main buffet. They need to put out more serving utensils and people we're contaminating the food by leaving the tongs/serving spoons on the food in the serving dish. The room decor was outdated. Other than that, my room was ok overall but our friends' rooms had a lot of mosquitos and bathroom smelled like sewage. Bar ran out of Remy VSOP (top shelf) after the 1st night we were there. They need to stock up unless they were just lying to us. There was a lot of seaweed on the beach and they also need to put out more lounge chairs on the beach.
Comment from Hotel Management
Aug 8, 2014 by QualityManagerMX, Hotel Management
Thank you very much for letting us know how your vacations went at our resort. We are happy to hear that you were pleased with our pools and our friendly staff. We apologize if the food in our buffet and room service did not live up your expectations; we try to provide variety as well as adding a different theme each night in our buffets with Oriental, Spanish and Mexican food among others. Our Executive Chef will be informed about your feedback to take all of your points into account. As for your comment about the mosquitoes, we apologize about that situation. The hotel has a weekly fumigation program in rooms to keep bugs away and a daily fumigation for common areas, since these insects live in our tropical environment. But in cases where guests report any additional problem, we assist them right away with extra fumigations and follow up during the week to make sure mosquitoes or ants stay away. Once again, thank you for your comments; we hope to host you again in the near future. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Beautiful Hotel

Posted Jul 5, 2014
Pros: Hotel amenities
Cons: Patio door locks to be fixed
Location: good location
Great time Good for families Cleaning is not done one day
Comment from Hotel Management
Jul 12, 2014 by QualityManagerMX, Hotel Management
Let us begin by thanking you for having chosen our resort to spend your vacation! We appreciate that you have taken the time to share your review. Regarding the experience described with the cleaning service, we sincerely regret not knowing this during your stay as it such an important aspect for your personal comfort. We will forward your comment to our Housekeeping Manager to take actions and avoid this issue from happening again. We are very sorry about this. We are very thankful about your positive words about our resort, and hope you come back in the future to experience the changes we implement day after day. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from pennsylvania

Staff were friendly. Had a wonderful time there.

Posted Jun 28, 2014
Great time. Check in process was slow. Everything else was wonderful.
Comment from Hotel Management
Jul 1, 2014 by QualityManagerMX, Hotel Management
Thank you for choosing us for your vacation and for taking the time to share your review. We are happy to know that you enjoyed your vacation with us and that you were able to take advantage of the activities as well as the other facilities offered in our resort. Regarding your comment about the check-in process; we are sorry if you felt that was a little bit slow; it is important to have the right information from our guests for security reasons, and we must follow a procedure to ensure our guest s ' welfare. However, this is being looked into, and we are slowly but surely improving this area, by computerizing data to skip certain steps that will speed up the process and being able to identify repetitive guests immediately, among others. We hope to welcome you back next year to our resort for another memorable experience. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from nashville tn

Beautiful hotel

Posted Jun 28, 2014
Cons: The only questionable thing about the whole vacation was the Cajun resteraunt. We did not enjoy it at all.
Location: Went on the snorkeling trip and also to playa del carma
Beautiful hotel with everything you need in one place. Everything was spotless and grounds were groomed daily by a very hard working crew. Everyone was courteous and smiled. Very family oriented with lots of activities going on every day to keep you busy. Go to the dive shop and talk to Joanne about snorkeling the caves and with the turtles. It is the experience of a lifetime and she makes it all the more interesting. She made this vacation one of our most memorable of all time.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Property

Posted Jun 27, 2014
Pros: Everything, except the buffet food. Need to change it up.
Cons: Make sure all doors are able to be locked and spray for ants.
Location: Take the shuttle to Playa Del Carmen, its only $5.00 US Dollars both ways and it was great to get off the property for awhile.
Great vacation, definitely would go back. Property was absolutely beautiful. Staff was awesome. Buffet food was hit and miss. Upon arriving make reservations with the restaurants on the property. Only real issue I had was that the patio door did not lock. Being on the ground floor this made me nervous, but no break ins, and the room had a safe so I just placed all of our valuables in there. Oh and a very small ant infestation, not a real issue though.
Comment from Hotel Management
Jul 5, 2014 by QualityManagerMX, Hotel Management
First of all we want to thank you for sharing with us how your experience at our hotel was. All of our guests’ comments are very important to us as they help us to keep our service up to standard. Concerning our culinary offer, we are sorry we did not meet your expectations. Our Chef is always working on improving the different options offered at our buffets and A la Carte restaurants, by creating a menu that varies every day, as well as having a different international themes (Italian, oriental, Caribbean, and many others) every night. We will send him your review for his consideration. Regarding your comments about the incidents you found in your room, we apologize about those situations. We would like to inform you that the hotel has a weekly fumigation program to keep bugs away from rooms and a daily fumigation for common areas. But in cases where guests report any additional problem, we assist them right away and follow up during the week to make sure mosquitoes or ants stay away. Thank you for your constructive comments and we look forward to seeing you again at our hotel and give you the excellent service that you deserve! Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Wyoming

Great Stay!

Posted Jun 25, 2014
Pros: The food was great more so up by the lobby and everyone was so friendly.They all went above and beyond for us.
Cons: Getting an elevator!! We were americans visiting a nice country and I think a few more of them could use a little more manners when visiting also.
Location: Twenty five minutes from Cancun, close to Playa,and about anything you wanted to do.
We stayed 9 days and had a wonderful time.We heard complaints how hard the beds were and I guess we really lucked out because ours was pretty soft,and the room service was excellent...anything we asked for extra it was there in a very short time.I found one thing wrong...they need to put people with hip or walking problems on 1st floor or have an elevator! The 3rd floor was a killer going up and down.There was nine of us and all had a great time.
Comment from Hotel Management
Jun 27, 2014 by QualityManagerMX, Hotel Management
Let us begin by thanking you for having chosen our resort to spend your vacation and for taking the time to share your review. We are happy that you and your family have had a great stay in our resort and that our grounds, our food in our restaurants, our room service, and our friendly staff have been of your liking. Once again thank you for your comments. We look forward to serving you again and endeavor to exceed your expectations even further on your next visit. Sincerely,