Ratings based on 195 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom orangevale, ca

love the place !!! cant wait to go back

Posted Nov 25, 2014
love it !!! great staff and food and was awesome as always !!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Beautiful Place for First timers to Mexico!

Posted Nov 22, 2014
Pros: Every thing was awesome!
Cons: Only complaint was the beds, need better quality beds. softer to firm.
Location: Great location to see sites and close to Play Del Carmen, shut service was great to and from the city. Made you feel safey
Everything at the resort was great. Grounds and buildings are always being looked after, very clean and well lite up at night. Employee's are very friendly and always willing to help. Night life is great for hole family, they have some really good show's every night and the entertainers work very hard to give the crowd the best show possible. I am looking forward to going back and staying longer this time.
3 out of 5
by A verified traveler

Food and drinks

Posted Nov 10, 2014
The facility is xclnt but food and beverage dept is lacking.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Philadelphia, PA

Nice hotel with some drawbacks

Posted Nov 9, 2014
Pros: Staff Cleanliness of rooms Swimming pool Entertainment
Cons: Beach should be cleaned of rocks Woody part of the way to the beach should be sanitized Jacuzzis should be fixed and be accessible from the poolside
Firstly about the positive experiences. We were upgraded from the Lindo to the Maya hotel, which is better value. The hotel staff was really very nice and they tried to accommodate all our requests promptly. The rooms are big and nicely furnished. There are plenty places to eat and drink. The swimming pool is huge and clean. The entertainment shows were very good. Secondly about the issues that we had. The issues that affected all tourists of both Lindo and Maya hotels The ocean floor on the beach at some places is rocky and we got several bruises and scratches when we hit the rocks under the water. The part of the way to the beach was going through the woody area and the smell in this area was similar to dirty public toilet –very unpleasant. Out of two Jacuzzi one was out of order (no water), and the other contained just a cold water. Additionally the Jacuzzis are situated in the middle of the pool (no walking bridge), so the only way to get in/out of Jacuzzi is to swim across the pool – very weird design. Our personal issues. The air conditioner in our room did not function properly, it was very noisy and did not stop even for a minute, even when the required temperature was reached. The toilet had two flush buttons: for small and big flush, but only the small button was working. One out of two toilet paper hangers was out of order. The water from the shower was leaking to the floor, so it was always wet. Wi-Fi did not work in our room.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta

overall impression

Posted Nov 4, 2014
Pros: The help, daily activities including tennis drills and the daily activities and nightly shows.
Cons: The toilets in the rooms.
The facility was great. We did the lazy river, ate at the specialty restaurants and had advanced tennis drills with Peter. Everyone was friendly despite what we read on tripadvisor. Only negative comment was on the toilet in the rooms. Weird flush handle - never did figure it out after a week there.
Comment from Hotel Management
Nov 12, 2014 by QualityManagerMX, Hotel Management
We would like to thank you for sharing your comments with other travelers about your experience at our hotel. We are glad to receive feedback like yours where our guests mention us how wonderful time they had in our resort with our activities, shows, food and especially the service provided from the staff. Concerning your comment about our toilet flush, we would like to inform you that we contribute to preserve the environment avoiding wastage of water and our team is always happy to assist our guests when any problem is reported. Once again thank you for your kind review. We are looking forward to welcoming you again. Warmest regards,
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Orange County, CA

Great, but they could use better management

Posted Oct 2, 2014
Pros: Entertainment staff, pools, food, activities, security.
Cons: Minor deferred maintenance (soap dispensers in restrooms, etc.) Have an actual manager on site, not just a reception clerk with a bigger name tag.
Location: Too much to list. We went to Xcaret which is about 20 minutes away and loved it. We also went to Coba, Chichen Itza, and Akumal (don't recommend).
Our check in process took about 2 1/2 hours due to a miscommunication between Expedia and the hotel that could have been quickly resolved if anybody available had the ability to make management decisions. There were some areas of minor deferred maintenance and it was nearly impossible to obtain small bills for tipping, but otherwise the property was great. The entertainment staff was fantastic, the pools were great for adults and kids, and all bartenders, restaurant servers, and security staff were very polite and friendly (despite the difficulty in tipping). The food at all of the restaurants was good (not great) and there were always a lot of options available.
Comment from Hotel Management
Oct 18, 2014 by QualityManagerMX, Hotel Management
On behalf of the staff and Management, we would like to thank you for choosing our resort for your vacation. We are glad to hear that you were pleased with our facilities, food and staff. Your feedback is the best source of information for us to know if we are going on the right track. We extend our sincerest apologies to you if you were disappointed with certain aspects of our Front Desk Team. Please rest assured that all your observations have been noted and will be passed on to our General Manager to avoid this kind of situation in the future. Once again, thank you for your comments; we hope you give us the opportunity to offer you our hospitality at IBEROSTAR. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 11, 2014
Beautiful hotel. Staff was great. Food was good not great. Drinks were good with premium alcohol.
Comment from Hotel Management
Sep 19, 2014 by QualityManagerMX, Hotel Management
Just a short note to thank you for choosing our resort for your vacation in Mexico. We are happy to know that our Staff and our drinks were of your liking. We will keep doing our best to have food offerings that satisfy our national and international clientele’s palate. We look forward to welcoming you back for another experience. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Bolingbrook, IL

50th Birthday Celebration, 8/17-8/21

Posted Aug 25, 2014
Pros: There is so much to do. You will never get bored. I liked the golf carts to get you around. It is very convenient.
Cons: Please clean linen after every use.
I stayed at the Iberostar Paraiso Lindo in Riviera Maya for a 50th birthday celebration. Overall I enjoyed the resort. I had no problems getting reservations at all of the restaurants for dinner. There is so much to do that we weren't able to even see all that the resort offered. I would recommend staying here if you do not have any walking disabilities. Every day I was there except for the last day I walked at least 4 miles. However, there are golf carts that will take you everywhere. You may have to wait but the drivers are very kind and friendly. The room was cleaned well every day and they offered a nice touch of making decorations out of towels. You received a different towel design daily such as a little lady, an elephant, and a woman. The only real complaints are the check in process and the dining room. The check in process takes entirely too long. It took us 4 hours to get checked in. I have no idea why it took so long. The lunch never changed (always hot dogs, hamburgers and French fries). The worst though was that the staff would not change the table linen. They would just flip it over. I actually sat a table where the top of the table was cleaned, but right in front of me on the side of the cloth that falls vertically off of the table was filled with old food. I didn't notice until after I had eaten. I spoke to the manager about it and they said they would correct it. Hopefully it was taken care of.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom knoxville tn.

Large resort with several pool options or beach.

Posted Aug 24, 2014
We stayed for 7 days in August 2014. The staff were nice (smiled) but not friendly very few speak english so our little Spanish came in handy. We found getting service for a drink on beach or pool area was long so much faster to retrieve your own. Rooms were nice-beds comfortable. Food in the buffets were not great (lots of choices but not tasty) we found it odd that they did not have scrimp but one night served with the eyes and tail on. Drinks were normal they do not carry what we consider top shelf liqueur but we found some whiskey that was fine. Beach had sea weed every where for first 4 days making that area unwanted but there were several pool options and once the sea weed was cleaned up from beach it subsided making the beach nice to swim in. Over all this resort is a nice family oriented spot.
4 out of 5
Recommended
for Families
by Pierre

This traveler left a rating score only Posted Aug 22, 2014 on Hotels.com