Ratings based on 117 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
85% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Families
by A verified traveler from Bucks Co

Great beach, lots of water activities, huge resort

Posted Aug 26, 2014
Pros: beach, variety of lil food shops and the shopping mall
Cons: pools cleaned, better food at the restaurants, drinks are too watered down
Location: Definitely must do Jungle Maya, it was an awesome experience!!
I wasn't expecting luxury but I expected the grounds to be in better condition, better maintained. The pools are in need of a good cleaning (blk around the tiles and grimy feeling), the drinks are watered down, some of the "gourmet" restaurants have terrible menus and the food quality isn't that great. Howver, there is a variety of restaurants and food shops in the resort. Loved that there was a taco shop, burger shop, deli, coffee shop and snack shops at the resort. Made it very convenient to find something to eat and offered lots of diversity in the food selection. The buffets also had lots of options and the food served was delish, in some cases better than the "gourmet restaurant." our fave was the marina, seafood restaurant, they also have a buffet and had so many seafood options, we were in awe! The beach is wonderful , great for swimming, jet skis, parasailing, etc. Absolutely loved the paella which was made in a large pot on the beach! There's also waitresses, a bar, and a buffet right on the beach! It;s more like a 3-4 star resort, we enjoyed our stay and and the people there were very nice and accommodating. I probably won't return to this resort however.
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Awesome

Posted Aug 26, 2014
Pros: The service!
The staff and entertaininment crew absolutely perfected this vacation. The hotel is amazing. You have the ability to be completely relaxed and completely entertained---at all times. I have never felt so comfortable, taken care of, and happy at a hotel before. The food was amazing as well. I HIGHLY recommend this resort. Again-- one more applause for the wait staff entertainment crew. Outstanding.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Great hotel, very nice staff, food is ok.

Posted Aug 7, 2014
Pros: Location and staff was great. Food was OK.
Cons: Food test can be improve.
Location: Some of us went to Xplor and some went to CocoBanco club. Both experience was great.
We ware group of 24 people, age from 6 year to 62 year. We had a blast.
5 out of 5
Recommended
for Families
by A verified traveler from Oklahoma

Excellent hotel, very clean, close to beach.

Posted Jul 30, 2014
Pros: Everything, from the food, the staff, the facilities.. I love how easy they made it to set up excursions the moment that I arrived at the hotel.
Cons: The pool area could have been a bit cleaner.
Location: Location was perfect for me and my family!!!!
Excellent hotel, very clean, close to the beach, excellent swimming facilities, very family friendly. The staff was absolutley amazing,I cant say enough good things about the staff!!!!! We will be going back next summer...Thanks for making our stay so wonderful and memorable..
Comment from Hotel Management
Aug 5, 2014 by QualityManagerMX, Hotel Management
We are happy to hear that you had an enjoyable vacation and that you are thinking about your next visit to our resort. We are grateful about your recognition for our facilities, our culinary offerings and our friendly staff who are always working very hard to achieve the satisfaction of our guests. Thank you for this feedback. We look forward to seeing you again at our lovely hotel. Warmest regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Great all inclusive hotel

Posted Jul 29, 2014
Pros: Great choice of restaurants, room very clean, facilities great. Daily activities for everyone and good children's facilities
Cons: A few more golf buggies to transport guests around on an evening
Location: Beautiful beach location, easy access to playa for an evening out
Stayed here as a family group there was something for everyone, great location, good food.
Comment from Hotel Management
Aug 5, 2014 by QualityManagerMX, Hotel Management
First of all we would like to thank you for choosing us for your recent stay in Mexico. We are glad to read that you enjoyed our rooms, our restaurants, and our friendly staff. It was a pleasure to have been given the chance to serve you and we are grateful for your recognition for these areas. We hope to be able to offer you our hospitality again at IBEROSTAR Paraiso Maya. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Gorgeous beach some drawbacks

Posted Jun 30, 2014
The resort is beautiful for the most part, but a tad bit large for my family. Tough to navigate through paths which weren't easy to follow. We love to walk but we felt like we spent half our time walking. Rooms were fine, but our beds were extremely hard and uncomfortable. The first time we visited four years ago, our room faced the pool. Unfortunately, this year we faced an up kept area of trees and shrubs on a dirt path. That was not what we expected. Food was average. All in all a decent trip!
Comment from Hotel Management
Jul 5, 2014 by QualityManagerMX, Hotel Management
Thank you for giving us the opportunity of being your hosts during your recent vacation and for taking the time to write your review. Please receive an apology if you had any inconvenience with the layout of our resort. Some guests love the long walk around our beautiful grounds and other guests prefer to take a ride. We have a train going back and forth and we also have golf carts with our bell boys. We are happy to tell you that we have just bought new golf carts for our guests comfort. You can also pre-program a ride with the Concierge and wait comfortably in your room until it arrives. We are also sorry if your accommodations did not meet your expectations; we do our best in order to honor our guests room requests but unfortunately is not always possible due to lack of availability. Likewise,we regret to hear about your discomfort with our beds. We have toppers to soften the bed, and we have also the option of leaving extra pillows and extra blankets in the rooms upon the guests' request. Also, after evaluating our guests' comments, our Housekeeping Department will place a new model of mattresses when the current ones need replacing. These will be softer and will have a pillow top. Thank you for your loyalty to our brand; we hope you give us another opportunity in the future to change your point of view and give you the excellent service that you and your family deserve. Best Regards,
3 out of 5
by A verified traveler from Dallas

OK

Posted Jun 22, 2014
Pros: Buildings kept beautifully, layout is nice, many activities for kids, service was friendly
Cons: Hot tubs cold and never worked, Served my table coffee and water myself more than once, room service was inconsistent, no towel cards, needed training
Location: beach
While the service was always met with a smile there was a developmental need with training. Checking in took hours. It did meet my needs for my kids to go and explore. They need all day restaurants ( whether just a hamburger shop) and more than one swim up bar. Hot tubs never worked.
Comment from Hotel Management
Jul 5, 2014 by QualityManagerMX, Hotel Management
Thank you for your review. We are sorry that we did not meet your expectations in all areas. Please receive our apologies for the inconvenience you found during your stay. We will review each point with the department concerned. We would like to mention that there is always a restaurant open, or food service available, that being in Paraiso Maya, or Lindo, or our Shopping Center. We hope to have the opportunity to host you again in the near future. Best regards,
3 out of 5
by mr Minh from CA

not too good

Posted Jun 17, 2014
Pros: activity
Cons: money exchange , more food at the buffet ,
Good hotel . have to walk to the beach , a lot activity on the pool . food not good at the buffet , ok at the restaurant but remember to make reservation .staff are friendly .
Comment from Hotel Management
Jun 22, 2014 by QualityManagerMX, Hotel Management
Thank you very much for letting us know your perceptions about your vacations in our resort. We are happy that you enjoyed our hotel and the activities that our staff every day offers around our hotel. In regard to your comment about our food in our buffets, we would like to inform you that our chef is always working hard to provide our guests varied and quality products. He will receive your feedback to take into account. We hope you give us the opportunity to host you again in the near future and provide you with the excellent service you deserve. Kind Regards,
2 out of 5
Recommended
by aa173130 from dfw

EEEEhhhhh

Posted Jun 16, 2014 on Hotels.com
/thought that Iberostar could do much better. The over all stay was way too expensive for the quality of facility. Beach was a huge disappointment. For example: Drinking cups piled up everywhere during the day in the pool and the beach. Dirty dishes from food on the beach piled up. Piled up outside of hotel doors during the evening from room service. The resort was too spread out... Took me 15 minutes to walk to the gym. 10 minutes to walk to the Beach. when we finally found a restaurant , we were given a hard time because we were late for our reservation... I understand you need to be there on time but we had a party of 11 and this night we were treated as if we were fortunate that they let us in to eat... Over all the food was typical for all inclusive... save your money and go to the catalonia or Riu Palace.... Probably done with Mexico for a while ... By the way, resort was fair overall, but from our arrive, the resort missed on all the attention to detail....
5 out of 5
Recommended
for Everyone
by Bobi from Palatine, IL

A Cruise on Land

Posted Jun 4, 2014
The resort was fantastic! Had something going on all day, every day, and for all ages. Staff was really friendly and courteous, always acknowledging you and saying "Buenos dias"! Food was delicious, drinks were done right, and the room was cleaned/restocked multiple times per day (not by our request either, they just clean and then double check if you need anything later). Check out the ruins if you're in the area, very cool, BUT be prepared to use up 1 WHOLE DAY on those excursions - the driving alone takes up a good portion of your time. I would, and most likely will stay at this resort again. See you soon Stars!
Comment from Hotel Management
Jun 11, 2014 by QualityManagerMX, Hotel Management
Thank you for letting us know your perceptions about resort; we are happy to receive your kind words, because this means that during your visit, our grounds, service and amenities met your expectations. We appreciate all of your comments; it is thanks to valuable feedback like yours that we continue improving and providing great experiences. We hope to have the opportunity of welcoming you once again to our resort in the near future. Kind regards,