Ratings based on 194 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Great hotel on the beach with a lot of nature

Posted Dec 5, 2014
The best stay ever. Very relaxing and entertaining at the same time.
Comment from Hotel Management
Dec 10, 2014 by QualityManagerMX, Hotel Management
Thank you for your taking the time to post your feedback about your excellent vacation in our hotel. We feel very proud to know that you had the best vacation ever with us! It is a pleasure to hear that you were able to relax at our resort and also enjoyed the entertainment activities. Our main goal is to ensure a memorable stay to all our beloved guests. We hope to have the opportunity of welcoming you next year, and many years to come to our resort. Best regards,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Idaho

Wonderful Location. Great Value.

Posted Dec 4, 2014
My daughters and I stayed 5 nights from 11/23/14 - 11/28/14. From the minute we arrived, there was an air of friendly helpfulness from the staff. From check-in to daily encounters with the Star Performers and Activity guides. The location was perfect. Playa Del Carmen is a $7 taxi ride away or about a 45 minute walk. The beach was fantastic. The layout of the resort was easy to navigate with Tucan rooms on one side and Quetzal on the other, and an enchanting monkey filled jungle between. I'd suggest requesting a room nearer the jungle to see more critters. The buffet was excellent. Again, the staff was friendly and quick. We never waited for anything. The reservation only restaurants were average but they allowed for different dining experiences. My daughter and her boyfriend intend to return to the resort next year. We met a family who had been coming back for nine years! Enjoy your stay!
Comment from Hotel Management
Dec 10, 2014 by QualityManagerMX, Hotel Management
We would like to thank you for taking your time to write your holiday experience at our resort. We are thrilled to know that you had a wonderful time at our resort and we want to thank you for your praise to our exceptional staff, beautiful beach, jungle and our delicious food. There is nothing that makes us happier than a guest that leaves feeling glad and renewed. Once again, we thank you for your valuable comments and it would be a pleasure to host you and your family back at our hotel. Best regards,
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Colorado

Hotel staff are fantastic

Posted Nov 24, 2014
On numerous occasions requested special help on golf accommodation and transportation. Done without a hitch. Customer service desk staff do their job. Lobby bar was great. Pool bar only fair.
Comment from Hotel Management
Nov 27, 2014 by QualityManagerMX, Hotel Management
First of all, we would like to thank you for staying at our hotel and for publishing this comment about your last holiday. We are happy to know that you had a pleasant appointment for golf and also you enjoyed our staff service, lobby bar and pool bar. We appreciate your words and we hope to have the opportunity of welcoming you next year, and many years to come to our beautiful resort. Best regards,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Omaha, NE

Beautiful beach, pool and wonderful wildlife area

Posted Nov 21, 2014
Pros: Nice accommodations - I thought the shower was very nice, it was a walk in. All rooms have patios/balconies so you have a good view in all.
Cons: The food was just average, but I was really not expecting a lot from an all inclusive resort and food wasn't my main concern anyway
Location: We stayed on the resort the whole time and only shopped a few blocks away at some stores off the resort
This is my first trip to Mexico but this hotel was very nice, the beach was breath-taking and the pool was huge! Plenty of wildlife around the hotel as you walked around it was like being in a zoo. My friend who has traveled the Mexico area many times stated that this hotel had the best beach she had ever been too. Quiet and relaxed. Plenty of chairs, huts and umbrellas. The sand was very clean and the water very blue.
Comment from Hotel Management
Nov 27, 2014 by QualityManagerMX, Hotel Management
On behalf of the Management and staff of our hotel, we would like to thank you for choosing us for your recent visit to the Riviera Maya. We are very happy to know that you had a great time with us during your first visit to Mexico. We really value your comments about our tropical jungle, food, pools and the stunning Caribbean Sea. We hope to have another opportunity of welcoming you to our resort IBEROSTAR for another fantastic holiday. Best regards,
4 out of 5
Recommended
for Everyone
by A verified travelerfrom N

Nice

Posted Nov 18, 2014
Hotel was great , could use another bathroom around pool area, longer buffet times for late sleepers. Should have free wifi.
Comment from Hotel Management
Nov 28, 2014 by QualityManagerMX, Hotel Management
First of all, we would like to thank you for sharing your experience about your stay at our resort. We are glad to hear you enjoyed our beautiful resort and thank you for your compliments regarding the comfortable bathrooms around the pool area. Our aim is the complete satisfaction of our clients. We hope that you will continue giving us the pleasure of hosting you for your next vacations, as we look forward to welcoming you again. Best regards,
3 out of 5
by A verified traveler

Too many problems with the reservation.

Posted Nov 4, 2014
Reservations were not booked right from the hotel. Lost of time and international phone calls. The service was great and the amenities. Very dissatisfied with the check in and out. We had a reservation Saturday for an engagement dinner due to the reservation issue. I am so mad.
Comment from Hotel Management
Nov 7, 2014 by QualityManagerMX, Hotel Management
First of all, we would like to thank you for taking the time to write your comments. We appreciate your positive opinion about our amenities and our services, which are a motivation for many guests to return. We apologize for the inconvenience you described; we understand that you came from another Hotel Chain; unfortunately we do not have any records about your bad experience. We invite you to get in touch with our hotel through our website to serve you as you deserve. Best regards
4 out of 5
Recommended
for Couples
by A verified travelerfrom kansas, USA

Eco friendly

Posted Nov 2, 2014
Pros: Almost everything. The relaxing atmosphere.
Cons: water control,our room flooded from the rain water twice. Have bottle water at bars and restaurants.
Location: don't know
Absolutely loved the fact that the resort utilized the natural surroundings. the walkway thru the jungle to the beach area was very unique and always offered something different to see. The fountains, water gardens and walkways around the various parts of the resort provided a peaceful relaxing atmosphere. The completely separate adults only pool bar was nice to get away from the familes and children. The buffet food was good with a lot of variety at both the main dining and beach dining rooms. We were always able to find something to eat that made us happy. The reservation required restaurants were not all that great. Would not waste our time eating at those again. The two separate lobbies with complete bars was a nice touch and were nice to hang out in and converse with other people. all of the staff were pleasant, courteous and very helpful. The only problem we had was breaking American dollars down to smaller denominations
Comment from Hotel Management
Nov 7, 2014 by QualityManagerMX, Hotel Management
Thank you for sharing your comments about your recent stay, we feel privileged to have had the opportunity to serve you. It is good to hear that you liked our relaxing atmosphere with the fountains, gardens, our natural walkway also the tropical jungle, beach, pool bar, delicious and variety food and our pleasant staff. On the other hand, we are sorry that you were not able to change your American dollars into smaller denominations, this depend on the movement of currency that we have during the day. Our Front Desk is always trying to give options or solutions to our guests in order to please their requests. We hope that you will not hesitate to visit us again in the near future as we look forward to welcoming you back. Best regards,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Noblesville

4th Time at Iberostar Quetzal/Tucan

Posted Nov 2, 2014
Pros: The way the hotel is built into the jungle and the wild life in the resort.
Cons: Continue the upgrading and renovations
The front desk staff is very outgoing to making sure your stay is wonderful. The rooms are as they appear in the pictures and are kept clean. The food is very good also.
Comment from Hotel Management
Nov 6, 2014 by QualityManagerMX, Hotel Management
We would like to thank you for sharing your experience with us during your last vacations and your loyalty to our hotel. It is a honor for us to have welcomed you for the 4th time. We value your kind words regarding our beautiful tropical grounds, the helpful reception staff, our clean rooms and delicious food. It would be a pleasure to welcome you again to our beautiful resort. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 18, 2014
Awesome.. My daughter and I had the best time ever!!!
Comment from Hotel Management
Oct 23, 2014 by QualityManagerMX, Hotel Management
Just a short note to thank you for choosing our resort for your vacations. We are thrilled to know that you enjoyed you and your daughter had a wonderful stay. Best regards,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom orchard park, ny

Amazing beaches.

Posted Oct 8, 2014
Rooms were not spectacular but all else was excellent! Beaches were the best we have ever been to and we travel quite often. Kayaking, parasailing & snorkeling made for an outstanding trip. Food exceeded our expectations!
Comment from Hotel Management
Oct 13, 2014 by QualityManagerMX, Hotel Management
Thank you for your taking the time to post your feedback about your excellent vacation in our hotel. We are all very happy to know that you enjoyed your stay with us. Thank you for your praising our spectacular and wonderful beach, our water sports activities and delicious gastronomy at our buffets and a la carte restaurants. We hope to be able to offer you our hospitality again at our resort. Best regards,