Ratings based on 136 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler from Long Island, NY

Beautiful Hotel

Posted Aug 23, 2014
Pros: The staff was friendly and helpful, especially at the restaurants and in the bars. Grounds were well kept.
Cons: Check-in and check-out took a long time, difficult securing a reservation in the specialty restaurants
My boyfriend and I just returned from our stay, and we were very pleased with our stay. The room was comfortable, but in the future, we would request for a room in a building closer to the pool/beach (we were in Building 27). The beach and pool had plenty of chaises, although there is no one to enforce the "no reserving" policy. The buffets had a wide variety of food (keep in mind-- there is no air conditioning as most are "open air" facilities). We were only able to get reservations for the Japanese restaurant, where we had a great hibachi experience. We would visit this property again, and recommend it to couples, families with children, groups.
3 out of 5
by A verified traveler

Mediocre

Posted Aug 19, 2014
Decent but there are certain aspects of the hotel that make you leave scratching your head. -There is no internet, not even a general area where you can access it quickly -The gym is very small and I'd expect something a lot bigger for a hotel with this name and two joining hotels. Plus a few of the fitness machines were broken -The food was mediocre at best. Some of the restaurants, the food was really low quality. The buffet restaurant was the best part of the food in my opinion, although it gets old eating the same thing every day. -They were extremely stingy on the mini bar. They only fill it once every two days. For an all inclusive place in which you pay for everything in advance, I thought that was a bit ridiculous -Air conditioning is located only in a couple of the restaurants. Everywhere else, there is no air conditioning and I found myself sweating through meals and everywhere throughout the place. -We had an ocean view room and it is worth it to pay extra for it. **Perhaps the most positive for us was that even though the hotel was average quality, the Staff, especially the workers in the restaurants and bellboys, were AWESOME. They were so friendly and helping with everything** I would not stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler from indiana

nice hotel nice staff and good food

Posted Aug 10, 2014
Pros: everything
Cons: everything was fine
Location: close to the beach and close to the mall
My experience about this hotel was amazing. The rooms were very clean and comfortable, the buffet had different foods every day, and the people who worked their were very friendly. The jungle and the wild life surrounding the hotel was beautiful. The beach's water very clean and clear everyday. The sun set on Riviera Maya was beautiful.
Comment from Hotel Management
Aug 14, 2014 by QualityManagerMX, Hotel Management
Thank you for taking the time to post your comments about your amazing experience. We are glad to read that you enjoyed your comfortable and clean room, our beautiful beach, our variety of food, and the tropical jungle and its fauna. Moreover, we would like to thank you for mentioning our staff. It is good to know that we met your expectations and that you noticed that we tried to surpass them. Once more, thank you for your review. We look forward to welcoming you back to the IBEROSTAR Tucan & Quetzal. Best regards,
5 out of 5
Recommended
for Families
by A verified traveler from Maryland

Great resort. Great beach. Food outstanding.

Posted Aug 8, 2014
Pros: All the staff were friendly and very helpful.
Cons: Elevators for third floor rooms especially for senior citizens.
Location: Shopping within ten minute walk in gated community.
I took my three grandsons and they had a fabulous time. Enjoyed the food especially the Japanese restaurant. Would recommend this great resort.
Comment from Hotel Management
Aug 15, 2014 by QualityManagerMX, Hotel Management
We would like to thank you for taking the time to share your recent experience at our beautiful hotel. Your wonderful words about our staff confirm their hard work in order to provide our beloved guests with memorable days. The employees that you have highlighted in your review will be congratulated by our Management. We are also glad to read that you enjoyed our delicious Japanese restaurant. Thank you for your suggestions about the elevators, we will forward them to our Management for their consideration. We do hope to have another opportunity to welcome you back at our resort. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from houston

Nice for family lot of activities for kids >14y

Posted Jul 30, 2014
Realy good in general great beach No free internet in any area Good food, italian restaurant the best May be one of the buffet restaurants should have air a/c
Comment from Hotel Management
Aug 5, 2014 by QualityManagerMX, Hotel Management
First of all, thank you for staying at our resort. Your remarks are very much appreciated. We are grateful for your praise about our great gastronomy, especially at the Italian a la carte restaurant, and we also thank you for your comments on our spectacular beach. Your valuable suggestion regarding the air conditioner at the buffets will be forwarded and evaluated by our Management. In regard to the Wi-Fi service, thanks to our guests’ recommendations we recently introduced it in all areas of our resort and our Management has done their best to create accessible rates for our guests. It was a pleasure to have served you and we hope to be able to host you back soon. Best regards,
2 out of 5
by A verified traveler from Houston

yes, is close to beach.

Posted Jul 2, 2014
Pros: close to beatifull beach, surrounding by jungle.
Cons: rooms needs to be upgrades, food was horrible, better drinks.
Location: xcaret, xplore, tulum, most of the main attractions was very close.
the hotel needs a lot of upgrades, food was horrible! needs much better hotel activities. better restaurants and more aircondition.
Comment from Hotel Management
Jul 8, 2014 by QualityManagerMX, Hotel Management
First of all, we would like to thank you for the time you have taken in order to write your comments on your experience in our resort. We appreciate your kind words about our beautiful beach and unique tropical jungle. On the other hand, we are sorry that the decor of our rooms, integrated into the natural environment is built in, did not meet your expectations. Our Maintenance team works on a preventive program throughout the year. We understand there is always room for improvement and please rest assured that we will keep working hard to have impeccable facilities for our clients. Regarding the gastronomy, we are sorry to read that we were not able to satisfy your palate. Our Executive Chef and his team only works with top quality products and constantly works on offering a wide assortment of food for our national and international guests. Your suggestion will be addressed to him, as all suggestions and constructive comments do, to be able to make appropriate changes to adapt to your needs. In relation to our activities, our entertainment team offers a wide variety of activities during the day, and at night time we offer shows and a live international music band. We are sorry you were not satisfied, and your valuable suggestion will be forwarded to the Entertainment Manager for improvements. Our professional team is always working to entertain our guests of every age. Last but not least, we have two restaurants with A/C, as well as in all our rooms, but the rest of our resort is built to make the Caribbean breeze go through the open areas. It creates a very special atmosphere that makes it more authentic and integrated into the beauty of this area. However, we understand your discomfort and will forward your suggestion to Management. We hope to have another opportunity to host you back at any resort of our chain. You will find many different designs that adapt to different tastes. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from allen texas

Great hotel for families

Posted Jul 1, 2014
Food was good and all day activities were great. Kids really enjoyed watching the animals around the resort. The beach was relaxing.
Comment from Hotel Management
Jul 8, 2014 by QualityManagerMX, Hotel Management
We would like to thank you for choosing our resort for your family holiday. Thank you for your kind words about our cuisine and daily activities offered by our entertainment team “Star Friends”. We are very pleased to know that your children enjoyed our exotic fauna. It would be a pleasure to host you and your family again. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 1, 2014
Great time! Amazingly beautiful and just what I needed.
Comment from Hotel Management
Jul 9, 2014 by QualityManagerMX, Hotel Management
Just a short note to thank you for choosing our resort for your holiday experience. We are very glad to know that you had such a wonderful stay and we appreciate your kind words about our resort. We hope to be able to host you back in the future. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Great hotel, wonderful beaches and water...

Posted Jun 26, 2014
Pros: Animals, pool, beach, dining, overall quiet, although I concur about the peacocks being very LOUD and they like certain first floor balconies.
Cons: Beds, water pressure for shower, but again overall very nice place, we'll be back...
Location: anything you want... and not far away...
Had a GREAT time, spent a week at Quetzal. Front desk was accommodating and pleasant. We asked for a room towards the beach and pool area and received Room 2124 within 50 yards of the pool and 75 yards from the beach. Food was very good in the "reservation" restaurants, although we enjoyed the Japanese and Italian most. The buffet is exceptional for other meals with a very nice variety and a pleasant staff. The bed took some getting used to as it was pretty hard, but we did and other than that we had a GREAT time.
Comment from Hotel Management
Jul 2, 2014 by QualityManagerMX, Hotel Management
We would like to thank you for choosing Iberostar Tucan & Quetzal for your last holiday in the beautiful Playa del Carmen. Thank you for your kind words about our Front desk team, we are very glad to know that they were very accommodating. In addition, we are pleased that you enjoyed our delicious culinary and variety at the buffet as well as Japanese and Italian our a la carte restaurants. On the other hand, we would like to apologize for any discomfort that you may have had due to the peacocks and are sorry to read that our beds were too hard for you. We would like to mention that thanks to our guests' suggestions we have already changed all the mattresses to more softer ones that also include pillow tops. However, if you like extra softness, our Housekeeping or Guest Service will be happy to offer you extra mattress toppers for your comfort. We hope to be able to welcome you soon in order to provide you with another great time. Best regards,
3 out of 5
by A verified traveler

Nice enough, but have had better

Posted Jun 26, 2014
Pros: Pleasant appearance and facilities. Crowd participated in staff events ( limbo, yoga, Zumba) Event personnel were super friendly.
Cons: Beach bar in the evenings to enjoy the sea breeze.
Location: About 50 minutes to Xel-ha snorkeling with lots of fishes, stingrays and sea turtle. Nearby plaza for shopping ( walking distance).
Stayed at Iberostar quetzal in mid June. Rooms were adequate and food was alright for buffets. The only rel complaints were the lack of breeze in the lobby area which had the night time bar. Room service was limited but quick. Room service didn't run past 11:00 pm. The pool bar was not connected to the main pool and the steps into it were slippery. The resort was well manicured and the guests were from mixed Mexican, European, and American backgrounds. Pleasant people overall.
Comment from Hotel Management
Jul 2, 2014 by QualityManagerMX, Hotel Management
We would like to thank you for the time you have taken to write your holiday experience at our resort. Thank you for your gentle words to our facilities, friendliness of our entertainment team “Star Friends” and cozy rooms. We understand that during this season of high temperatures the breeze is lacking; please note that our lobby is equipped with fans to offer an ambiance as comfortable as possible. We have already shared your opinion with our Management as improvements are achieved thanks to our guests’ recommendations. Regarding our pool bar, it is not connected to the main pool because it is an adult only pool. We already reported to the Maintenance Manager the situation you described about the slippery steps in this pool. It would be an honor for us to host you again. Sincerely,