Ratings based on 234 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic Honeymoon

Posted May 17, 2015
Besides the air conditioner not as strong as we would like; it was a beautiful place to have our honeymoon! Loved seeing the monkeys on our balcony and the closeness to the beach!
Comment from Hotel Management
May 21, 2015 by Quality Manager Mexico, Hotel Management
First of all, we would like to thank you for choosing us as your honeymoon destination. We are so grateful to receive your compliments regarding our beautiful resort, our unique jungle and the breathtaking beach. Furthermore, we regret that the air conditioner was not as strong as you would like. We would like to inform you, that our guests can get in contact with the Front Desk or Guest Relation that help you in order to regulate the temperature in your room! We wish to have another opportunity to welcome you back soon! Kind regards,
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles, CA

Posted May 12, 2015
Cons: Get rid of the peacocks.
Great hotel. The staff was always friendly and helpful. Loved not being bugged by timeshare people all the time
Comment from Hotel Management
May 20, 2015 by Quality Manager Mexico, Hotel Management
Thank you for choosing our hotel to spend you holidays. It is an honor to know that you had a fantastic time at our extraordinary resort. Thank you as well for pointing out the friendliness of the staff, which is the key to success. On the other side, we regret that you felt disturbed due to the peacocks. We are an ecological resort and our animals are able to move free through the resort. We wish to welcome you back to our hotel in the near future! Kind regards,
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Kansas City, MO

1st Time at All Inclusive

Posted May 8, 2015
Pros: the grounds, pool, beach, food, drinks, staff, wildlife.
Cons: when you seat someone in the buffet, tell them to wait for waiter to take their drink order before leaving the table or the table will get reseated.
Location: close to Cozumel ferry, Tulum ruins, dolphin swim, sailing, snorkeling,
My mother and I spent 5 nights at the Iberostar Quetzal. This was our fist time in Mexico and first time at an all inclusive resort. The resort it beautiful and well maintained. The staff is wonderful and eager to make sure you are happy. The wildlife living on the resort is amazing...except for the peacocks, I have come to learn that peacocks make that loud call late into the night and are territorial and we had our own peacock that liked to roost on our patio (ground floor) several nights, luckily I always travel with earplugs so I was able to sleep. We were in building 27 which is right across from the theatre which had loud music every night but it was done by 11 or 11:30? Again, I had earplugs so not a problem. If we ever have a chance to go back I would want to be in a bulding down by the beach for less animal noise and loud music and for the view of the ocean. After reading many bad reviews about the food at this and every other all inclusive I was not expecting it to be that good but luckily the other reviews were wrong. The buffet had so many choices and many varied everyday so there was always something good, The food was hot and fresh. We got to eat in 2 of the specialty restaurants, the Japanese grill which was amazing, and the steakhouse which was pretty good, the steaks are good and was cooked perfectly. The drinks were very good and not watered down and it was nice to be able to try many different cocktails. The pool and beach are beautiful, great place!
Comment from Hotel Management
May 14, 2015 by Quality Manager Mexico, Hotel Management
Firstly, we would like to thank you for spending your first all-inclusive holidays at our hotel. We are so glad to read, that you had a fantastic mother-daughter trip and that you enjoyed our wildlife and our huge pool. We also appreciate your honors regarding our very attentive staff as well as our choices of food and beverages served at all restaurants and bars. On the other side, we are sorry that our wild peacocks were too noisy. We would like to inform you that our guests are always welcome to contact the Front Desk in order to change rooms or in order to request to move the wild animals. Thanks again for your recommendations and we really hope to welcome you back in the near future! Kind regards,
4 out of 5
Recommended
for Couples
by A verified travelerfrom atgentina

Buena ubicacion e instalaciones.

Posted Apr 20, 2015
Pros: Que esta disteibuido, buena atencion y una habitacion confortable.
Cons: El sistema de animacion, hay momentos en que es muy molesto.
Location: Buen! Sonre la playa
Muy buena experiencia. No alcanzan las reposeras con sombra a las 08:00 estan todas ocupadas durante todo el dia. Si uno quiere tranquilidad, las animaciones con megafono son muy molestas. Las de la noche de calidad standard pero uno tiene opcion de no ir.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NY

Beautiful Setting On and Off the Beach

Posted Apr 20, 2015
Pros: The beach had real waves and plenty of sunshine. The Japanese restaurant was excellent. Service at the restaurants was excellent.
Cons: Check-in was a slow and our room wasn't ready on time (waited about 40 mins.).
The resort is well-kept and beautiful. The crowd was a true mix of young, middle-aged and older. We also enjoyed the diversity - Europeans, Americans, South Americans. The monkeys, peacocks and flamingos made every walk at the resort even more enjoyable. If you get the chance to go to Chaak Tun Cenote, you'll love it. You can ask the concierge at the front entrance to arrange a round trip taxi for you (about $35 rt - 25 mins from resort). Entrance and tour is $30 pp and lasts about 2-3 hours. Not well-known, but well worth it.
Comment from Hotel Management
Apr 29, 2015 by Quality Manager Mexico, Hotel Management
First of all, we would like to thank you for staying with us and for writing about your wonderful vacations. It is satisfying to know that you had the time of your life while enjoying the beautiful beach and the tasty food at the Japanese restaurant. Thank you as well for pointing out the well-kept grounds, animals and the good service at the restaurants. We hope to have another opportunity to welcome you back. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Vacation Paradise

Posted Apr 13, 2015
Pros: We really liked the variety of events available. The rooms were cleaned daily, the rooms were cool, and water was provided daily in our refrigerator.
Iberostar Tucan was our first all inclusive vacation in Mexico. We really enjoyed the variety of tasty food in the buffets, the outstanding restaurants we were able to make reservations for, and the comfortable accommodations. The staff was very friendly and went out of their way to help us however and whenever possible. We highly recommend this resort and are already looking forward to our next visit.
Comment from Hotel Management
Apr 22, 2015 by Quality Manager Mexico, Hotel Management
First of all, we would like to thank you for choosing our hotel for your first all-inclusive vacation in Mexico. We are glad to know that we exceeded all your expectations due to our rooms, the extra amenities and the service of our helpful staff. We would like to thank you for recommending our resort and we will be happy to welcome you back! Kind regards,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Pittsburgh

A real and great All Inclusive Resort!

Posted Apr 13, 2015
No doubt that is the first real all inclusive (everythin is inclusive including everything including all beverage in the frigobar, cocktails, the most of the wines). We have been lucky that arriving on Sunday night on March 29th we have been free upgraded to the junior suite in front of the beach and honestly the position of the room and the skyline from the terrace made the vacation. In addition the position of the huge swimming pool so close to the beach it makes it ideal with kids! Personnel is just great! Iberostar first experience has been great and deserve to be repeated!
Comment from Hotel Management
Apr 22, 2015 by Quality Manager Mexico, Hotel Management
Thank you for being guest at our hotel for the first time. We are very grateful that you shared your holiday experience with others. We are pleased to read that you enjoyed the breathtaking view from your suite and the pool located close to the beach. Thank you as well for highlighting our staff that always strives to make our guests´ stay as comfortable as possible! We wish to welcome you back soon in order to provide you with another dream vacation. Kind regards,
3 out of 5
by A verified travelerfrom Birmingham, AL

Lovely resort, but extremely large!!!

Posted Mar 26, 2015
Pros: Nice rooms, very clean, very nice staff.
Cons: Golf cart shuttles to help out with the great distances that you have to walk to get anywhere!! And, better food in the night time restaurants.
Location: The location was lovely, and just a cab ride away from Playa Del Carmen. There were many excursions and tours available.
Check-in was very easy, but the property is so very large, that it required huge amounts of walking, in very hot and humid conditions, to get anywhere (the pools, the beach, the restaurants, the main building, etc.AAA). The rooms were fine, and we did enjoy seeing the wildlife, although we had hoped to see more. The restaurants were okay, but not great. The main building and all restaurants are non-air conditioned, and we sweated a great deal, even with the overhead fans. The staff was friendly, and the rooms were kept very clean. The beach and pools were very nice, but so far away from the building we were in, and it was so tiring just to get to any of the locations. I think that they should have more golf carts to use as property shuttles, to help out with the great distances. Breakfast and lunch had all we wanted, but the restaurants in the evening were a bit disappointing.
Comment from Hotel Management
Apr 7, 2015 by Quality Manager Mexico, Hotel Management
First of all we are glad to read that you spent in overall nice days at our resort due to our comfortable rooms and very important our friendly staff that is always willing to help our beloved guests. In addition we feel satisfied that you enjoyed our jungle with wildlife, but we regret that you were expecting more. As you already mentioned our Bell Boys always assist our clients in order bring you to one place to another, but we appreciate your suggestions to be equipped with more golf cars. Regarding the food, we will forward your comments to the chef team in order to improve the quality. Our objective is to provide the best service and memorable holidays. We wish to have another opportunity to welcome you back. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom R

El servicio es muy bueno

Posted Mar 23, 2015
Hace 5 años que vengo con mi familia al Quetzal Muy bueno
5 out of 5
Recommended
for Families
by A verified travelerfrom Croton on Hudson NY

Posted Feb 25, 2015
Pros: The jungle-like hotel grounds and the amazing staff keep bringing us back.
Cons: I only wish there were adjoining rooms available.
Location: Located on the southern end of Playa del Carmen, you're far enough away from the PDC crowds, but close enough to walk/taxi into town.
This was our 5th vacation at an Iberostar and it's consistently wonderful.
Comment from Hotel Management
Mar 12, 2015 by Quality Manager Mexico, Hotel Management
We would like to thank you for taking the time to write this fantastic review about your holiday experience at our hotel. We are very happy to know that you visited us for 5th time at our resort! We feel very proud to hear that you had a wonderful holiday and you were satisfied with our beautiful grounds and our attentive staff. Thank you once again, it would be an honor to host you back at our resort. Best regards,