Ratings based on 244 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Mexico City

Big hotel but nice amenities

Posted Jul 5, 2015
Very big hotel, nice amenities. Poor wi-fi policy & won't let you use bikes without being on a tour. Also no tennis rackets to rent. They so a big "marketing" push at check-in that feels very much like a timeshare push, even though they say it's not. The food is just so-so, but dor an all-inclusive it's pretty good.
Comment from Hotel Management
Jul 13, 2015 by Quality Manager Mexico, Hotel Management
Thank you for spending your vacations among us. It is our pleasure to know that you enjoyed our delicious food and our facilities. We would like to inform you we have tennis rackets for lending to our guest with no extra charge. Regarding wifi, we would like to mention that thanks to our guests’ recommendations we are working for offer a better service. Your comments regarding The Club memberships will be analyzed through the person involved. We look forward to welcoming you again to our hotel. . Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

great hotel, great beach

Posted Jul 2, 2015
Pros: staff, food, pools, beach ,everything!!1
Cons: keep the tennis courts open later so kids could go play once the pool is closed.
Location: we went on two excursions, xplor was only about a 15 minute drive and was an awesome experience
staff here was amazing, they worked very hard day and night!!! would definitely stay again
Comment from Hotel Management
Jul 13, 2015 by Quality Manager Mexico, Hotel Management
We are glad receiving such a positive evaluation from our guests after they experienced a wonderful time at our resort! Thank you for highlighting our beautiful facilities, delicious food and our staff. We would like to assure you, that our Management and the head departments will receive your compliments. We look forward to your return! Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 30, 2015
A good experience. Restaurants and bars are goods. Rooms also good maybe one thing that it is not good: some part of the hotel, when we walked from the entrice to our room smell not so good, it was like a septic tank
Comment from Hotel Management
Jul 7, 2015 by Quality Manager Mexico, Hotel Management
It is a pleasure to receive your feedback about your holiday experience at our resort. We highly value your comments concerning our facilities, bars and restaurants. On the other hand, we would like to mention that our hotel is surrounded by a natural environment; sometimes because of our tropical climate, all areas get the humidity that temporarily causes the smell of damp. This can happen in just a few hours when humidity levels increase. Our staff works really hard to make sure that the areas are delivered in optimal conditions. We are sorry for the inconvenience this situation might cause you. We appreciate your honest words and we hope to have the opportunity to host you back in the near future. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Indescribable

Posted Jun 28, 2015
Been to many islands and resorts and this resort has been by far the most beautiful and friendly resort ever!
Comment from Hotel Management
Jul 6, 2015 by Quality Manager Mexico, Hotel Management
We feel so honored to read that you as an experienced traveler rate our resort as the best hotel you have ever been! Thank you for your trust. We wish to welcome you back for another visit to our beautiful and friendly resort! Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from df

Vacacion

Posted Jun 27, 2015
Muy agusto y contentos nos gusta mucho este hotel el se
5 out of 5
Recommended
for Everyone
by A verified traveler from long beach, ca

Great hotel. Love the tropical grounds.

Posted Jun 17, 2015
We enjoyed our stay. The grounds were lush. The animals were great to watch. Air conditioning worked well. Room was really clean. Food was mediocre.
Comment from Hotel Management
Jun 30, 2015 by Quality Manager Mexico, Hotel Management
On behalf of the Management we would like to thank you for being a guest at our resort. We are delighted to read that you had a fantastic time and that you enjoyed the unique grounds and our exotic animals. We are grateful that you are highlighting the cleanness of the room. We wish to welcome you back very soon! Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from new york

Magnificent beach

Posted Jun 13, 2015
Great stay...great staff..buffet not so good..would recommend to make restaurant reservations
Comment from Hotel Management
Jun 18, 2015 by Quality Manager Mexico, Hotel Management
On behalf of the Management, we would like to thank you for sharing this summary about your recent vacations among us. We feel so honored receiving such a positive review from our beloved guests staying at our resort. Thank you so much for honoring the friendliness of our staff. Your constructive observation regarding the food at the buffet has been forwarded to our Chef in order to make improvements. We wish to welcome you back in the nearest future! Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Guadalajara, Jalisco, México

Hotel paradisiaco!!

Posted Jun 4, 2015
El hotel está hermoso! Se encuentra en medio de la selva... Su flora y fauna increíble! Te encuentras por todo el hotel pavorreales, guacamayas, tucanes, iguanas , tortugas, monos, flamencos, pericos... Para los niños es genial!! El servicio es excelente, todo muy limpio! Las habitaciones muy cómodas... La comida muy rica y variada! El único detalle es la playa... Nos tocó verla llena de algas y el agua muy turbia... Hay playas mucho más lindas en el lugar... Si lo que buscas es una linda playa, no te recomendaría este hotel.., pero fuera de eso, está increíble todo lo demás!! Nosotros con gusto volveremos!! :)
4 out of 5
Recommended
for Everyone
by A verified traveler

Everything at your finger tips.

Posted May 29, 2015
Driving up to the hotel makes you really feel that you you have arrived at your vacation. We were disappointed not to get the room that we had requested. But we did have a junior suite on the beach. The beach suites at the Tucan look a little nicer simply because you can walk out of your balcony out to the beach where ours you could not. Our rooms were cleaned and restocked daily. Pool area and actives were clean and we had lots of fun being a part of fun things around the pool and on the beach. Don't miss riding the bull. Lol. The food was always available and if you can't find something you like here your way too picky. I loved all the fresh fruit. Drinks were ok. Might want to work on recipes. There was a nightly show for entertainment that was fine. We went with private transportation from the airport with Best Day. They were right there to pick us up and the return trip went great also. Drivers are helpful and very friendly. We recommend them highly. The price was only 47 U.S. Dollars a piece for the round trip. You can book this thru Expedia when your booking your trip.
Comment from Hotel Management
Jun 2, 2015 by Quality Manager Mexico , Hotel Management
Thank you for publishing your review about your recent holidays among us. We are grateful for your positive evaluation regarding the overall services that the resort provides. Thank you for stating out the good quality of food and drinks. Nevertheless, we would like to apologize, that we were unable to meet your requests with regards to your room. It is our concern to inform you, that our Suites that are equipped with a door that leads you to the beach are Junior Suites Ocean Front Superior, where an upgrade is required. We wish to welcome you back in order to provide you another fun and relaxing time! Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic Honeymoon

Posted May 17, 2015
Besides the air conditioner not as strong as we would like; it was a beautiful place to have our honeymoon! Loved seeing the monkeys on our balcony and the closeness to the beach!
Comment from Hotel Management
May 21, 2015 by Quality Manager Mexico, Hotel Management
First of all, we would like to thank you for choosing us as your honeymoon destination. We are so grateful to receive your compliments regarding our beautiful resort, our unique jungle and the breathtaking beach. Furthermore, we regret that the air conditioner was not as strong as you would like. We would like to inform you, that our guests can get in contact with the Front Desk or Guest Relation that help you in order to regulate the temperature in your room! We wish to have another opportunity to welcome you back soon! Kind regards,