Ratings based on 230 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by jeff from michigan

fun hotel

Posted Apr 14, 2014
Pros: Staff,beach and closeness to Playa Del Carmen
Cons: food is average,not great not terrible.
Location: beach and shopping in Playa
This was are second time staying at IBEROSTAR TUCAN.We enjoyed it as much as the last.Staff is fantastic!
4 out of 5
Recommended
for Everyone
by A verified traveler

Love the monkeys

Posted Apr 11, 2014
Fun resort, no complaints, but would suggest some American Mexican food.
Comment from
Jan 15, 2014
It is great to read you had a great stay with us! We appreciate your suggestion and you can be sure we will share it with our Executive Chef for his consideration. Hopefully we will have another chance to welcome you back again in the future. Sincerely,
5 out of 5
Recommended
for Everyone
by Bonnie from NYC

Beautiful hotel, great beach, great people.

Posted Apr 8, 2014
Pros: I loved the ala carte restaurants. Went to the Italian, Japanese, & the steakhouse. We made late reservations to maximize our swim time.
Cons: Dinner buffet was a little plain.
Location: Shopping plaza about a ten minute walk from the lobby & about an hour walk up the beach you'll find 5th avenue. Tons of shops, eats, & a $7 cab home.
This is a lovely hotel. Very clean the staff is alway busy. The beach was so beautiful, we swam for hours at a time. We took our own floaties for the beach and just bounced up and down in the waves. The pool is very warm, you can just walk right in. The girl will bring you drinks right in the pool the only thing is please tip these girls. They work so hard. There are animals everywhere. There is a little jungle with monkeys and some kind of a animal that looks like a giant rodent and some kind of raccoon and peacocks with babies.They tell you not to feed them but the giant rodent loves bananas. And I saw the raccoon come right up to a group of people and beg for food. So bring your camera for great pictures. As for the food there is always a buffet going, never have to worry about being hungry.
Comment from
Jan 14, 2014
We are very happy that we were able to provide you with a great vacation experience. It was an honor to have served you. We appreciate your compliments to our hard working staff, our food and our wonderful grounds. We would like to mention that the reason why we kindly ask our guests not to feed the animals is because although they would eat our food it is not good for them so in order to help them stay healthy and alive we must avoid feeding them. We look forward to welcoming you back again soon. Best regards,
4 out of 5
Recommended
for Everyone
by Jim from Chicago

First time to Iberostar

Posted Apr 8, 2014
Overall a great experience. Cons: beds were small, same food in the buffet everyday and the quality was average. Japanese restaurant was the only one I would recommend, Mexican and steakhouse were not impressive. Pros: beautiful property, great staff, good entertainment
Comment from
Jan 14, 2014
Thank you for choosing to stay with us and for you kind comments regarding our staff and our beautiful ground, it was a pleasure to have had the chance to serve you. We are sorry to read that our food did not please you, our Chef works with quality fresh ingredients and is always looking to offer to our guests a unique culinary experience. We will share your comments with him for our constant improvements. Hopefully we will be able to welcome you back again! Kind regards,
5 out of 5
Recommended
for Everyone
by Yelena from Holland, PA

Best vacation in Iberostar Tucan

Posted Apr 4, 2014
Pros: Everything.
Cons: The food in the a la carte restaurants (especially the salad bars and deserts). Designated areas for smokers on the beach.
Location: Very safe and beautiful location. There is the Dolphin Discovery (25 mins by taxi), XCaret park, and 5th avenue (souviners).
This was our first vacation to Riviera Maya, and Iberostar Tucan is the perfect resort with beautiful landscape, amazing widlife, perfect food and entertainment, and a wonderful beach and huge pool. The staff is very friendly and hard working. The rooms and beds are very comfortable and clean. The buffet restaurants are perfect. They also have a very comfortable and really fast taxi service. We want to return again next year!
Comment from
Jan 9, 2014
Just a short note to thank you for your wonderful review. We are thrilled that we were able to give you the best vacation experience and that you really enjoyed our jungle theme resort. We look forward to welcoming you back again soon. Sincerely,
4 out of 5
Recommended
for Everyone
by Mike from Minneapolis

Nice Jungle themed hotel, with Great Service

Posted Mar 31, 2014
Pros: Jungle area, food, service, beach and pool
Cons: Larger rooms
Location: In the community of Playcar next to Playa Del Carmen Mexico. Spend a day at Xcaret and Xplor. Only 10 mins from the hotel.
Our family of 4 with 2 older teens really enjoyed our stay at the Iberostar Tucan in March 2014. The Hotel surrounds a fun jungle environment with many birds, small furry critters and Monkeys. The food and service was much better than expected and the hotel facilities were well maintained. The beach was outstanding and the pool clean and reasonably sized. There were many activities for kids and adults including: Aerobics, fitness center, air rifles, archery, snorkeling / diving excursions for a fee, wave runners (fee), pottery (fee), Bike tour, Nightly shows, etc. The hotel is in the Playcar community which adjoins Playa Del Carmen for additional dining an entertainment. I highly recommend going to: Xcaret and Xplor (see more info on their websites).
Comment from
Jan 3, 2014
We would like to thank you for your kind review; it was a pleasure to have served you and your family. Hopefully we will be able to welcome you back in the near future! Best regards,
5 out of 5
Recommended
for Everyone
by Nancy from Chicago

Super staff!!!!!

Posted Mar 27, 2014
Pros: Loved everything
Cons: wish I could of stayed longer lol
Don't have a bad thing to say about anything Pool and resturant were on the beach EVERYONE in the staff was super nice and helpfull in anyway Loved the wildlife Walked down the beach and felt our beach was the nicest!!! Will definately go back!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice, clean, good food, beautiful beach

Posted Mar 26, 2014
My 19th trip to Mexico, 14th to this area. Would highly recommend this property
Comment from
Jan 31, 2014
On behalf of the General Management of IBEROSTAR Tucan & Quetzal we want to thank you for choosing to stay with us and for sharing your pleasing review. We are so glad to read you had a great stay. It would be a great honor to welcome you back in the future. Best regards,
Comment from
Jan 31, 2014
On behalf of the General Management of IBEROSTAR Tucan & Quetzal we want to thank you for choosing to stay with us and for sharing your pleasing review. We are so glad to read you had a great stay. It would be a great honor to welcome you back in the future. Best regards,
4 out of 5
Recommended
for Everyone
by David from Kansas City, KS

1st time all-inclusive

Posted Mar 24, 2014
Pros: Location to the beach and all the activities for the kids.
Cons: More seating at the restaurants. You had to make your reservations way in advance if you wanted to eat Italian or steak.
Our family had a terrific experience at Tucan. We went with a large group of couples with children and my two kids, age 14 & 16 loved it! The location is great and the beach is beautiful. You did have to make reservations early for the restaurants, which I found inconvenient, but there was always the buffet. Overall we had a great time and would definitely return.
Comment from
Jan 27, 2014
Thank you for choosing our hotel for your most recent holidays. We appreciate your feedback regarding our services and the great time you experience among us. We will be very glad to welcome you back again at our beautiful resort in its privileged location in the Riviera Maya. Best regards, Quality Manager IBEROSTAR Mexico
5 out of 5
Recommended
for Everyone
by Vicky from Kansas

Great place !

Posted Mar 23, 2014
Second stay and loved it again! I would recommend for families and couples!
Comment from
Jan 28, 2014
Thank you for conceding us the honor to welcome you for a second time. We are pleased to know you once again enjoyed your stay with us and that you truly loved the experience. We appreciate your fine recommendations to other travelers about our concept and services that are suitable for families and couples. Yours Sincerely, Quality Manager IBEROSTAR Mexico