Ratings based on 395 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom indiana

Tropical relaxing getaway.

Posted May 16, 2015
Pros: Loved the jungle, (lots of wildlife) and tropical atmosphere. The beach is wonderful as well as the large pool area and adult pool.
Cons: The beds and pillows are not very comfortable, could use updating.
Location: Lots to do nearby but we never left the resort, just wanted R&R time.
Food was good. Drinks amazing. Staff very friendly, best staff we have ever encountered at a resort. Everything kept clean around the resort....need to get away and just relax, this is an ideal place.
Comment from Hotel Management
May 20, 2015 by Quality Manager Mexico , Hotel Management
On behalf of the Management, we are grateful that you have chosen our hotel for your recent relaxing vacations at the Riviera Maya, Mexico. It is a pleasure to read, that you found your favorite get-away place where you were able to rest and forget the stressful all-day lives. Our jungle and beach are perfect in order to clear your mind. In addition, we feel so honored that you rate our staff as the best you ever had at a resort. All your nice compliments will be shared with the whole staff. Furthermore, we are also grateful for you constructive comment to change pillows and beds which will be discussed through our Management! We hope to welcome you back to our resort! Kind regards,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas, TX

Wonderful Resort

Posted May 12, 2015
Pros: The entertainment staff.
Cons: the check in process and friendliness of the front desk.
Location: The bike tour was great, I highly recommend that. It was very informative as well as fun.
My husband and I just got back to the US yesterday after staying at the Iberostar Tucan for 8 days. The grounds and the rooms were fantastic. The entertainment staff made every single day spectacular for us. Edu was simply amazing with his style, speaking ability and dance moves and we fell in love with Laura and her personality plus.!!! The nightly entertainment was the perfect ending to every single day. The pools were wonderful and the buffet food was plenty and very fresh. It was easy to book reservations and change those during the time we were there and all the dinner restaurants were above average to excellent. We only purchased one excursion, The Selvetica Zip line. We had a great time there and would do the exact excursion again when we return. We were as involved as we wanted to be with bike riding, volleyball, tennis, pool games and still had plenty of time to relax on floats in the pools and in the ocean. As noted in other reviews, the only negative criticism that we had was our check in and any interaction at the front desk. They were always understaffed and not very helpful. Our check in was awful and took over 1 1/2 hours. It was a horrible first impression. We were never *welcomed* to the resort and were overly tired and hot by the time our keys were handed to us. If we put aside the first 2 hours, our whole experience would have been perfect. I am thankful that the rest of our experience was so wonderful and the check in just a dim memory.
5 out of 5
Recommended
for Families
by A verified travelerfrom Lexington, KY

Wonderful Mexican vacation!

Posted May 11, 2015
Pros: The beach is gorgeous and the grounds are like staying in a jungle full of animals. If you love animals and the beautiful outdoors, this is the place
Cons: I really wish they would offer free wi fi to all the guest. Having internet access would be a great perk and wouldn't cost the hotel a lot more money
Location: This resort is located in a gated community very close to downtown Playa Del Carmen. There are plenty of excursions in riveria maya to enjoy.
This was my third trip to the Iberostar Tucan. I absolutely love this resort. It's like staying in a beautiful jungle full of animals. I love waking to the sound of howler monkey's and peacocks. Not only is this resort set in a beautiful jungle it is located on a beautiful white sand beach that is absolutely gorgeous. This resort is different from any other I've ever stayed at and I just love it! Great vacation again!
4 out of 5
by A verified travelerfrom México DF

Posted May 11, 2015
Pros: Estructura del hotel
Cons: Definitivamente mejorar la comida
Location: Es una zona "residencial" de hoteles de categoría alta. Está alejado de todo.
Hotel para relajarse en familia. No es una buena opción para jóvenes.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Black River Falls, WI

Awesome hotel-beautiful beach and jungle setting!

Posted May 8, 2015
Pros: I loved the grounds, the jungle and the beach. The Italian, Steakhouse, and Mexican restaurants were all very good and all of the staff were great.
Cons: Food options. We ate the same thing for breakfast every morning and had a hard time getting into the larger buffet areas because they were closed.
Location: 5th Avenue is fun shopping and is about a 25 minute walk or a $9 taxi ride. Cancun and Tulum are an hour away, not sure what else is close by.
We just spent the last 7 nights in the Quetzel side. This was my 4th trip to Mexico and this place far exceeds the others - even the Moon Palace in my book! The staff are friendly and the hotel, grounds, and rooms, are all very clean. When I go to Mexico, I am all about the ocean and the beach so I was a little leery because I had read other reviews about seaweed. When we got there, there was no seaweed anywhere for 3 days, the water is turquoise and one of the most beautiful beaches I have seen. Apparently, the tide changed because after that, there was seaweed all along the shoreline as far as the eye could see. The workers were out digging holes in the beach to bury it but it seems like it would have been a fruitless effort. Did it bother me to swim? No - it's not like you're muddling through it, it's just there. They have a nice drink menu which was helpful and lots of activities going on throughout the day and night on the beach, by the pool, and in their entertainment bar - the staff really does an awesome job! The jungle in the middle was what steered me towards this hotel and it wasn't disappointing. It was fun and beautiful to walk through and see and hear all of the different animals. The howler monkeys like to hide in the trees but when you hear what sounds like a lion's roar, just follow the noise and you'll find them. The peacocks and some other birds are beautiful but can be annoying very early in the morning. The food was typical of an all-inclusive.
Comment from Hotel Management
May 14, 2015 by Quality Manager Mexico , Hotel Management
We are grateful, that you have chosen our resort for your recent visit to Mexico. We feel so honored to read, that the hotel exceeded your expectations due to our breathtaking beach, unique grounds and the hardworking team. Thank you for pointing out the tasty food at the a la carte restaurants and tropical cocktails that refreshed a long day on the beach. On the other hand, we regret the fact that you were not able to try the delicious breakfast at the main buffet. However, we offer 24/7 h food with a tasty selection at our late-breakfast buffet. We wish to have another opportunity to welcome you back one day! Kind regards,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

Best Vacation ever!

Posted May 5, 2015
Pros: The Animals, Food, Staff, entertainment, Grounds, actives, proximity to Playa Del Carmen.. Overall an outstanding experience
Cons: Slightly more storage for clothing in rooms.
Location: 20 minutes safe walk to downtown Playa, which is a great little town. Tons of great excursions (I recommend Mayan Adventures. IbersoStar is Perfect
I've been to to Mexico 5 times, and many other Caribbean countries. Our stay at Iberostar Tucan was the best. The facilities, Staff, food, and activities were outstanding. Drinks were fantastic and the beautiful animal around the resort made it even more fun. Especially the Monkeys. Honestly can't wait to go back. Bravo!
Comment from Hotel Management
May 11, 2015 by Quality Manager Mexico , Hotel Management
On behalf of the Management, we would like to thank you for choosing us as your holiday destination. It is a great satisfaction to know that we were able to provide you with the best vacations you ever had and that you enjoyed every bit of our services and facilities! Thank you for pointing out our exotic animals, the food & beverages and the entertaining activities. We look forward to welcome you back! Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice all inclusive hotel w/ a safe environment

Posted May 3, 2015
Pros: hotel was clean, staff was very friendly , always looking to make you happy and enjoy your vacation
Cons: change time of night time shows too late
Location: Perfect location to relax and feel safe
Beautiful beach but some days nasty bugs. Night time shows were great however they didn't start until 930 at night and after a long day on the beach It was a bit too late to stay for the whole thing. Check in and check out was simple, animals on the premises are beautiful to see. Hotel was very clean and workers were very friendly could not do enough for you! Dinners at the resturant were great ,enjoyed them all!
Comment from Hotel Management
May 9, 2015 by Quality Manager Mexico, Hotel Management
We would like to thank you for visiting our resort during your recent vacation. The information you are providing may help others to choose our resort for their next vacation in Mexico. It is a pleasure to read that you had a relaxing time at our well maintained resort and that you feel very welcomed due to our friendly staff. Thank you for mentioning our culinary offer, the easy service at the Front Desk and the unique grounds with exotic animals. We are sorry, that there were some bugs on the beach one day. However, we would like to inform you, that in case of bugs, we have a specialist who is spraying with ecological substance in order to eliminate them. We hope to have another opportunity to welcome you back! Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Really liked the iberastar tucan

Posted Apr 30, 2015
I really enjoyed the resort. The wildlife makes it stand out from other resorts in playa del Carmen.
Comment from Hotel Management
May 7, 2015 by Quality Manager Mexico, Hotel Management
First of all, we would like to thank you for staying with us. Thank you for sharing this summary about your recent holidays. It is great to know that you spent some memorable moments at our beautiful resort. Our jungle makes the difference to other hotels. We hope to welcome you back one day! Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 28, 2015
Online pictures didnt didn't do the hotel justice. The property and hotel was very nice.
Comment from Hotel Management
May 7, 2015 by Quality Manager Mexico , Hotel Management
First of all, we would like to thank you for staying out our beautiful resort. It is a pleasure to read that we exceeded all your expectations and that our resort is much better than in pictures. We wish to welcome you back one day! Kind regards
5 out of 5
Recommended
for Everyone
by A verified travelerfrom St Cloud, MN

Great hotel on the beach!

Posted Apr 23, 2015
we had a great time! The hotel has a jungle with monkeys,peacocks, iguanas, etc. the animals woke us up at 6 every morning but if you prefer to not be near the jungle ask for the room furthest away. The beach was beautiful! The food was good. The entertainment staff was amazing. They put on a different show every night and during the day there were tons of activities! I loved the Aqua Gym. My husband and I even got pulled on stage a couple times before shows to play silly games. I give the entertainment staff 5 stars! They really made our trip fun and they were so nice and funny. We loved every minute of our stay at Iberostar and already are talking about when we can go back!!!!
Comment from Hotel Management
May 6, 2015 by Quality Manager Mexico , Hotel Management
First of all, we would like to thank you for choosing us and for sharing your experience. It is an honor to know, that you enjoyed every minute of your stay with your husband exploring our Flora and Fauna, relaxing at the white sanded beach with crystal blue water and trying the variety of our delicious food! Your honors regarding our professional Entertainment department will be forwarded to the responsible Manager, who will be very glad in order to receive your compliments. We look forward to welcome you back! Kind regards,