Ratings based on 197 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from ny ny
Posted Dec 3, 2013
On the beach, relaxing quiet, food is ok. No wifi which sucked. Proximity of rooms and pool and beach is good, not too huge. Convenient to have gym. Good for families not couples. Not much to do besides the gym classes they have tennis courts but no activities besides jet ski and bike rental. Restaurants on site are below average.
for Everyoneby Andy from Iowa
Great Resort with a great beach and Mayan flair.Posted Nov 21, 2013
Pros: We loved the Mayan architecture and art. We loved the jungle paths, waterfall, and the many animals to see while walking. The beach was awesome.
Cons: The food was fine but not incredible. I enjoyed the buffet meals just as much as I did the restaurant meals. Quality was international cafeteria food.
Location: Snorkeling on site (extra$). Tried scuba diving in pool for free to see if we would like it. Sailed a hobie cat. Rio Secreto--a must see cave.
We stayed at the Iberostar Tucan AI hotel for 4 nights in November 2013. Overall, we loved it and would return to the very same place. The beach was sandy and clean. The water was blue-green, warm, and lovely to swim in. We were always able to get an umbrella to put up by our beach chairs. There are rock paths that take you from the pool/beach area to the other areas of the resort. These paths wander through jungle-like trees and landscaping where you will find several animals, birds, and monkeys. At night these paths are lit well and very romantic. The resort has Mayan influence in building architecture and art. Our room was clean and the air worked quite well. The staff were friendly and helpful. They worked hard all day to serve guests and always greeted us warmly. There was much to do at this resort and the activities in the evening were fun and entertaining. We were within walking distance/taxi cab ride of Playa del Carmen shopping. This resort is in Playcar, which is a gated community. We felt very safe the entire time. The food okay. There was lots of selection so at the buffet we could always find something that we liked. We ate at three restaurants. The steakhouse had good food but was not air-conditioned. The Japanese restaurant and the Mexican restaurant were both air-conditioned; however, the Mexican did not have that great of food. Perhaps it was more traditional Mexican and I am used to American Mexican? My overall rating is a four because of the food.
Jan 2, 2013 by QualityManagerMX
Thank you for writing a review of your recent vacations in Playa del Carmen. It is great to read that you enjoyed the jungle paths, the many animals and the architecture of our resort. We also really appreciate your kind comments regarding the beach, the food, the clean room and of course our friendly and helpful staff. We hope to see you back soon! Kind regards,
for Everyoneby Terri from Wisconsin
Tropical ParadisePosted Nov 9, 2013
Pros: Location, safety, cleanliness, everything.
Cons: Free internet
From the time we arrived till the time we departed was the best. The staff, our room (1526), the food/bars, and the evening shows, were wonderful. Everyone was so friendly and attentive, you didn't want for anything.
Jan 22, 2013 by QualityManagerMX
We would like to thank you for choosing us during your recent visit to the Riviera Maya. We appreciate the time you have taken to forward your comments in regards to your experience with us. We are very pleased to read that you experienced an unforgettable holiday during your visit to our hotel premises due to our friendly staff, the food choices and the shows, among others. It is our goal at Iberostar to ensure a memorable holiday to our valuable costumers. Once more, we thank you for writing your review and we hope to have the opportunity to host you back again in the near future. Sincerely yours,
for Everyoneby John from Arizona
Interesting Ibeorstar TucanPosted Nov 7, 2013
I found the facilities, service, food, and entertainment to be of high quality. There are multiple Buffets and several A LA Carte restaurants, including several options on the Beach and around the Pool. The room was kept spotless and the Mini-Bar filled. The hotel and its twin, the Quetzal, are built around a central "jungle" that is kept wild except for foot paths and lighting. On the grounds I saw Howler Monkeys, Pheasant, Agoutis, Peacock and other critters living their lives with relative disregard of gawking guests. The entertainment staff does a good job of providing workouts, volleyball games, children's sessions, and other diversions for those who do not wish to be idle on the beach. There are nightly shows. The alcoholic drinks seem watered, but given how certain tourists are prone to overindulge, it is perhaps a good thing. All in all, the hotel is not to be faulted and is a very, very good bargain for what is paid.
Jan 22, 2013 by QualityManagerMX
First of all, we would like to thank you for writing this wonderful review . It was a pleasure having you at our hotel. We are so proud to read that you had a fantastic time during your vacations. We offer a flora and fauna which is unique and well cared for by our sustainability department. Your positive words about the entertainment department are motivating and will be forwarded to the management. We hope to have the opportunity to welcome you back again! Kind regards,
for Everyoneby Steve from Montreal, Canada
Absolutely no regrets!Posted Nov 1, 2013
It was a great place to stay. Close to the city of Playa del Carmen. I went there for diving with the Dressel Divers Club and it was very convenient. The staff is amazing and they did good to maintain the level of service and entertainment during a stretch of 3 days of heavy rain. I strongly recommend this Iberostar hotel, and the other one in Playa, the Paraiso.
Jan 9, 2013 by QualityManagerMX
Thank you for choosing our hotel for your recent vacations and thank you for passing along your feedback regarding our hotel. We are very pleased that you had the opportunity to enjoy the hotel and relax! We appreciate your kind comments regarding our amazing staff and the entertainment as it is always great to share these remarks with our team. Our caring staff takes pride to deliver impeccable service to every guest, and ensure they are important and comfortable. Looking forward to hosting you again soon. Kind regards,
for Couplesby Lesley from TN
Nice hotel close to the beachPosted Oct 28, 2013
Pros: The grounds are gorgeous! The rooms are kept clean and there is a new towel animal on your bed everyday. The staff are very friendly & work very hard.
Cons: It would've been nice if the hot tub was turned on at night.
Location: Take a cab to 5th avenue for souveniers. Xel-Ha was awesome! Go to Senor Frogs for lots of drunk fun lol
Jan 5, 2013 by QualityManagerMX
We want to thank you for choosing us for your vacations in Playa del Carmen! We are glad to know that you were able to enjoy all the services of our hotel. We want to express you our happiness when reading how you highlighted our gorgeous grounds, the clean rooms and our friendly and helpful staff! We remain at your disposal for further assistance, and hope to have the pleasure to welcome you back. Best regards,
for Everyoneby Dina from brooklyn, ny
Beautiful hotelPosted Oct 18, 2013
Beautiful landscaping and clean beach. The room was very nice and staff was friendly. Good variety of food. Making reservations for the restaurants was a little frustrating. By 9:30 am they told me they only had two available tables at ONE of the restaurants. Everything else was booked. Besides that I would recommend this hotel.
Jan 30, 2013 by QualityManagerMX
We would like to thank you for posting your review about your experience with us and for choosing our hotel for your vacations. We are very pleased to read that our beautiful premises, the nice room and the service provided by our friendly staff ensured you a memorable holiday. We are glad to hear that you found plenty of food choices; however we are sorry to know that you were not able to make as many reservations as you wanted at the specialty restaurants. We recommend our guests to book in advance their dinner reservations to ensure their place. All guest feedback provides inspiration to our team and allows us to continuously strive to achieve the utmost level in customer satisfaction. We would to emphasize that your status as a costumer is highly valued and we would be privileged to see you in the near future. Kind regards,
for Everyoneby Victor from Chicago, IL
Nice ambience, horrible bedsPosted Oct 6, 2013
Be prepared for hard beds, open air dining (which ultimately will add sweat to your meal). Very few restaurants air-conditioned. Food was satisfactory, drinks felt watered-down. Stars staff (shows) were very entertaining. Pros: very close to Quinta Avenida for shopping, pool was nice, jungle area very cool (wildlife at resort in general was great). In closing, I will spend my money on another resort next time.
Jan 15, 2013 by QualityManagerMX
We would like to thank you for taking the time to write the review about your experience with us. We are sorry to hear that you did not enjoy your holidays due to the beds. We would like to inform you that the hotel counts with mattress toppers to soften the beds upon our guests’ request. Apart from the buffets the hotel offers five different a la carte restaurants. Two of them are located down by the pool/beach which are not air-conditioned. This is because they are open-air restaurants. In addition, we are sorry, that the drinks seemed watered- down. We will forward your comment to our food and beverage manager. On the other hand we are happy to know that you enjoyed the pool and our jungle. We are very proud of our wildlife and our fauna, which define our resort. Thank you for your comments and we hope to have the chance to welcome you back in order to offer you the best service. Kind regards,
for Everyoneby A verified traveler from happy new yorker
birthday in playa de carmenPosted Sep 26, 2013
Cons: more of a food selection in the buffet. It was all good, but the almost the same everyday
Location: Oscar and Lalo's- a restaurant for everyone Alltournative Jungle Maya-great experience Shuttle to Cozumel-easy and care free
Iberostar Tucan/Quetzal -has awesome accomodations ,grounds staffing and overall ambiance. The pics don't do it justice. I make three Carribean trips a year and this is my first experience with Iberostar...they now have a loyal customer. The food is excellent, entertainment enchanting and the staff were ALL warm, friendly and genuinely caring The grounds: the fauna, plant life and natural habitat created were one of the reasons I chose this destination...and It met more than my expectations hats of to Jonathan Riviera of Best days-he took very good care of us I plan to return soon
Jan 27, 2013 by QualityManagerMX
We are very thankful about this wonderful review. Thank you for highlighting the beauty of our resort, our gastronomy, Our flora and fauna is undoubtedly a strong feature of our hotel, which was built around the jungle to avoid affecting it. We are a Green Globe certified hotel so many efforts are focused on the preservation of our environment. We are thrilled you chose us for that reason and that it met your expectations. We will forward your comments to our staff. It is tremendously motivational to see we have gained a loyal customer and we hope you do come back very soon to live another wonderful experience with us. Best regards,
for Couplesby A verified traveler
Good resort for couples!Posted Sep 24, 2013
Pros: I loved the large hotel room and large balcony. I enjoyed walking through the jungle to get to the beach.
Cons: I would not bring children to this resort. I was not to happy seeing a topless teenager in the swimming pool. I was in culture shock I guess.
Location: Make sure to take the ferry boat to Cozumel. We took a taxi to Chankanaab Adventure Beach Park. We enjoyed snorkeling with the fish.
Enjoyed the beauty of the resort and beach. There are multiple restaurants on the property to choose from. Do not miss out on the Japanese Restaurant. It is the best Japanese food I have ever tasted. The staff are very friendly and very entertaining. They all worked hard and provided good service. I would recommend this resort if you are looking for a relaxing and special occasion. We liked it so well that we would stay here again!