Ratings based on 187 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler

Unique and Lovely

Posted May 18, 2015
Great hotel with very helpful and friendly staff. Location was perfect. The room was beautifully decorated - as was the entire hotel. We were given a lovely ornament as a departing gift. Very unique touch! Would definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco, CA

Really Great Boutique Hotel

Posted May 12, 2015
Pasion was the perfect boutique hotel experience. Staff exceeded all expectations. Comfortable, clean, beautiful room and bathroom. Courtyard and pools were gorgeous and tranquil. Breakfast and restaurant both fantastic. We had the best time here, and next time I go to Playa del Carmen, I will absolutely stay here. I can't imagine a better hotel in the area. Blocks away from shopping, beach, food, bus stop. Staff is beyond helpful and service is excellent. We received great local travel advice, wine in the evening, a warm welcome, and pool towels whenever we needed them. No noise issues whatsoever. Lovely balcony off the room. Can't say enough kind words about Pasion!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom DF

Un lugar lindo, limpio y bien ubicado

Posted May 7, 2015
Cons: El baño del cuarto 504 no jalaba bien, no había mucha presión del agua en el WC.
Estuve del 1 al 3 de mayo y muy lindo, con muchos detalles como café, agua y pan para recibirte, te dan unos chocolates de bienvenida y un llavero de regalo. Me gustaron los detalles. Muy limpio y recomendable.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom nantes

Hotel très bien situé

Posted Apr 29, 2015
A 2 mn le la cinquième avenue l hotel est idéalement situé . Le personnel de réception vous accueille avec un grand sourire et un petit cadeau de bienvenue et reste au petit soins avec vous tout au long de votre séjour . Très bon rapport qualité/prix Pour cette hotel très bien entretenu et bien décoré
5 out of 5
Recommended
for Couples
by A verified traveler

genial

Posted Apr 29, 2015
Estupendo hotel, donde se destaca el trato y las instalaciones, aparte la ubicacion es genial.
5 out of 5
Recommended
for Couples
by A verified traveler

Excellent

Posted Apr 28, 2015
Pros: location, decor, staff
Everything is excellent here! The guys of the reception are so kind. (We have lost one bag in mexico and they were so much helpfull to us!) Breakfast is ridiculous good! We already miss the chocolate bread :-( Garden with the pools and jacuzzi is lovely. Once again quys, many thanks, we loved to stay here!
5 out of 5
Recommended
for Everyone
by A verified traveler

best decision

Posted Apr 28, 2015
The hotel itself is a cute boutique hotel super charming, but the staff is what puts it over the top. they are so friendly and fun and helpful they make you have the best stay ever. we loved each and every one of them and didn't want to leave. we will definitely be going back there next time we are in Playa del Carmen and will be recommending them to everyone. PS at night they put red wine cookies and brownies out for you like we are kittens to lure us home..amazing!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom from Quebec

This hotel is a nice size close to the market. A1

Posted Apr 26, 2015
Pros: Super hotel, super staff. The beauty of the pool and surroundings.The breakfast was always good and hot. and the bed was super comfortable.
Cons: Should place smoke detectors in the hotel just in case.
Location: Its a great location close to the market place there; easy to go on foot and also bus services near by to go visit other places of interests.
We loved the stay; the staff is so friendly, so kind, so nice not enough words to explain how we felt being there. We will come back specially because of the staff and also the two cosy pools outside and the air conditioning and the closeness to the market.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Durham UK

Good location, friendly staff

Posted Apr 12, 2015
The hotel is away from the main street but only a 2 minute walk from it all and very short walk to the beach. Was lovely having the pool and we quite often had it to ourselves. Friendly staff always keen to help. Breakfast included is brilliant. Good choice so you can have light brekky like fruit and cereal or go all out with Mexican omelette followed by pastry.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Houston, TX

Terrific boutique hotel with a fantastic Staff!

Posted Apr 8, 2015
Pros: Staff, pool, restaurant, decor, location. Loved that it is an adults only hotel, no screaming kids around! The breakfast is fantastic!
Cons: Nothing major. I really wouldn't change much at all.
Location: Just about a 5 minute walk to shopping on 5th, and about 7 minutes to the beach. Plenty of convenience stores and grocery store nearby.
We stayed at La Pasion for our honeymoon, and it was fantastic! The staff was incredible. The Hotel was nice, conveniently located, and had a fantastic restaurant! I couldn't imagine staying anywhere else if we return to Playa Del Carmen. We have many other cities and countries that we want to visit, but we're already dreaming about a weekend getaways to Playa, and La Pasion! We were actually sad to say goodbye to the employees, they were so sweet! The breakfast that's included at the restaurant is outstanding. You can choose between Omeletes, scrambled eggs, breakfast sandwiches, and even yogurt. We also had plenty of pastries. Each breakfast comes with a hot beverage (tea, latte, coffee, cappuccino, etc, and also juice if you'd like it. The fresh squeezed orange juice was the best I've ever had. I really can't rave about the hotel and the staff enough. They went out of their way to make sure we had a great time, and they all had such great personality! We will definitely have to plan a return trip at some point!