Ratings based on 32 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
100% of guests recommend
4.8 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Gill from Brighton, UK

Fantastic service

Posted Apr 8, 2014
Booked this hotel based on previous reviews and we certainly weren't disappointed. I normally don't write reviews of the hotels we stay in (and we've travelled the world), but the staff here deserve it. The hotel is kept immaculate. The swimming pool in the courtyard area is a haven. We had a room overlooking the road, but we didn't have any issues with noise. The hotel location is brilliant. It's a few blocks up from 5th so you can get away from it all, but everything is within walking distance. We got an ADO bus from Cancun Airport and I would recommend this method of transfer as it is so easy and convenient. You will be spoilt for choice with the quality of restaurants in Playa Del Carmen, but it's not cheap. The staff at the hotel definitely helped make our stay in Mexico perfect. They organised a number of trips for us at very competitive prices, recommended restaurants etc, but more than anything they were just so friendly and we had a real laugh with them. This is an amazing quality hotel at a very affordable price and I would recommend this place to anyone. Thank you 'La Pasion' for our time in Mexico so wonderful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel with fantastic staff

Posted Apr 2, 2014
Pros: staff, staff and staff
A really great hotel, comfortable rooms, great location close to everything but far enough away from any noise. Fantastic pool area to relax in if that's your bag but if like us you like to venture out then the staff have been wonderful at organising our trips for us. The staff are what is best about this hotel, always friendly and smiling, can't help you enough, always genuinely interested in what you have done in your day and how the can help with recommendations etc. Breakfast is great - served next door (but staffed by the hotel staff), fruit, fruit juice, coffee and a choice from a good selection of mains... I recommend either the omelet or the Pasion sandwich (ask for fried eggs in the sandwich instead of the usual omelet that comes as standard). All in all a fantastic experience and look forward to coming back here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location, very cute hotel

Posted Mar 20, 2014
I'm glad I chose this hotel. Staff were extraordinarily nice and helpful, room was very cute, hotel had a lot of character, and was in a great location. I highly recommend it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely with a capital L

Posted Feb 20, 2014
Location: Near to the buzzing center of Playa, but still far enough to get a sound sleep :)
Lovely place, lovely staff. They are really going out of their way to help us in little things (whereabouts, transport, restauranrs etc), and to make our stay the more pleasurable. Would return right now!! Greetings from Hungary, Laszlo
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Posted Jan 20, 2014
Pros: In a quiet location with extremely helpful attentive staff. Room was very clean.
Location: Great location near to everything
5 out of 5
Recommended
for Everyone
by LIM from KOREA

THE GREATEST HOTEL IN THE WORLD

Posted Dec 26, 2013
Pros: service, nice swimming pool, breakfast
Cons: nothing
Location: bus terminal, 5th street, delicious and cheep restaurant, Walmart
Everything was perfect except blocking noise. But that is pretty trivial. All the staffs seemed like close friends.
5 out of 5
Recommended
for Couples
by Gi from North Carolina

Excellent hotel

Posted Dec 23, 2013
Pros: Great Value
Cons: Nothing
Location: It's located only few blocks from the 5th Ave and the beach.
We stayed for 7 nights at La Pasion in Dec 2013, right before Christmas. It was simply awesome. Room was clean, bed (Sealy Mattress) was extremely comfortable, and staff was super friendly, especially our Evening Manager PEDRO! We will be back for sure.
5 out of 5
Recommended
for Everyone
by A verified traveler

Within walking distance of the main PDC strip

Posted Dec 12, 2013
Location: Across the street from the edificio municipal
5 out of 5
Recommended
for Everyone
by anne from uk

Fantastic staff, location and service

Posted Nov 30, 2013
From check in to departure I loved every second of my stay. The location was wonderful just the right distance from 5th avenue. The room was spacious and clean with fabulous air con! Breakfast was in a restaurant next door great selection on the menu. I cannot praise the staff enough. Pedro was a star who gratuitously rescued me from the balcony after I locked myself out. Would 100% return to this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Nov 30, 2013