Ratings based on 22 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby anne from uk
Fantastic staff, location and servicePosted Nov 30, 2013
From check in to departure I loved every second of my stay. The location was wonderful just the right distance from 5th avenue. The room was spacious and clean with fabulous air con! Breakfast was in a restaurant next door great selection on the menu. I cannot praise the staff enough. Pedro was a star who gratuitously rescued me from the balcony after I locked myself out. Would 100% return to this hotel.
for Everyoneby A verified traveler
Posted Nov 30, 2013
for Everyoneby Moises from Guadalajara, Mex
Great place to discover Mayan RivieraPosted Nov 13, 2013
Pros: Service and Location
Cons: Additional electricity plugs in the rooms could make the experience even better
Location: You have to go to to Tulum beaches if you are in the area, it is around an hour from Playa del Carmen but definitely worth it
The service is what makes this hotel great, if you are planning a trip to explore the Mayan Riviera this is the best place to start, the guys in there will make everything in their hands to make you fell comfortable and relax. The location is quite convenient, 3 blocks away from the beach, 2 blocks from the bus station and 5 or 6 blocks away from highway (very convenient if you rent a car) I recommend this place for couples or groups of adults traveling with no children. Breakfast is very good.
for Personal Eventby Stephen from PDC
Great base of operations.Posted Sep 8, 2013 on Hotels.com
With the exception of wi fi issues it was a very enjoyable stay. All of the staff are friendly and helpful!
Recommendedby Francesca from London
La Passion passionPosted Aug 26, 2013 on Hotels.com
My staying at this hotel was great; the staff was rather helpful and polite and I loved the room and the cleanliness.
for Everyoneby Deanna
We absolutely love you guys!Posted Aug 3, 2013
Thank you for making us feel so welcome and spoiled. Please remember to email me my pics of Rio Secreto ok Rodrigo? With love from Las Vegas. ;-)
for Couplesby A verified traveler from Canada
Quick getawayPosted Jul 24, 2013 on Hotels.com
We were at the Hotel for only two nights and we really enjoyed our short stay and would definatley reccomend it . It is in a great location just off of 5th Aveneue and very close to the beach,restaurants and shopping. If you are looking for a place in Playa check this one out !!!
for Everyoneby Sher from Trinidad & Tobago
Great hotel, lovely staff and facilitiesPosted Jul 1, 2013
Pros: Decor, comfort, staff, location.
Cons: Lighting around the pool area.
Location: Walking distance from ADO bus station, to Quinta Avenida and to the beach. Lots of restaurants and clubs also in walking distance.
This hotel makes you feel at home. The decor is lvoely and the rooms very comfortable. Its walking distance to Quinta Avenida, where everything is happening, as well as the beach. The pool and hot tub are also lovely extras. Breakfast was included.
Recommendedby Jane from Playa del Carmen
Great staff and locationPosted Jun 11, 2013 on Hotels.com
Loved: location, decor, friendliness of staff, free breakfast, pools and private courtyard, comfy bed, good A/C. Not-so-great: no ventilation in very tiny bathroom so it filled with steam and the mirror was useless, noise from hallway heard easily in room, no luggage racks in the room. Still, a great place for the money. We would return!
for Everyoneby Ana
Experience it yourself! :)Posted Jun 11, 2013
Pros: Service, location
Location: Perfect for me, close to the supermarket, the beach (3 little blocks), the 5 avenue where the bars and discos are, but far enough to have a good sleep
The service was amazing, those many little details they have make THE difference (the books, the keyholder, the coffee and bread always available at the lobby). I love the location because it is close to everything but away from the noise. The storage space is more than enough if you are going to be there for many days. The bathroom is big enough as well, although the room itself can be a little bit small for someone who likes big spaces. I loved the balcony, with two chairs and a table if you want to hang out there to get fresh air. Breakfast was fresh, good and with a lot of options. Bottom line, loved it and I would recommend it... well, I already did to my friends when I was talking about the trip :)