Ratings based on 215 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Essen

tolle Mitarbeiter&hervorragender Service

Posted Jul 29, 2015
Pros: freundlichen Mitarbeiter und der Innenhof
Location: Zentrale aber ruhige Lage - absolut zu empfehlen ist die Salatbar ein paar Häuser weiter Richtung Innenstadt"
Der Aufenthalt im Hotel war sehr angenehm. Zum einen ist das Hotel trotz seiner zentralen Lage eher ruhig gelegen, so dass man sich an den zwei kleinen Pools im Innenhof des Hotels entspannen kann. Zusätzlich bietet das Hotel einem aber auch die Möglichkeit schnell ins Zentrum der Stadt zu gelangen und sich dort zu vergnügen. Besonders erwähnenswert ist der gemütliche Innenhof des Hotels und die sehr freundlichen Mitarbeiter. Hier möchte ich besonders Fabricio und Pepe erwähnen. Ohne aufdringlich zu sein, stehen sie jederzeit für Fragen und Tipps zur Verfügung. Ebenso gefielen uns die kleinen Snacks, die man am Abend an der Rezeption erhalten kann, sowie auch die Möglichkeit ein Glas Wein aufs Haus zu trinken. Auch das im Preis enthaltene Frühstück ist lecker und abwechslungsreich, was einem den Start in den Tag versüßt! Ich kann das Hotel ausnahmslos weiterempfehlen. LAura from Germany
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Very nice quaint hotel and great price.

Posted Jul 25, 2015
I went to Playa del Carmen for a wedding and a friend recomended La Pasión amongst other hotels. The staff was very nice and helpful, the rooms clean , very good breakfasts and it is close to the beach and to the main streets.
5 out of 5
Recommended
for Couples
by A verified traveler from Golden, CO

Great location in Playa!

Posted Jul 18, 2015
Pros: Both restaurants ( a Spanish place and a Venuzelan place ) adjoining the hotel were good and very affordable. The hotel staff was awesome.
Location: You can walk everywhere. Beach, 5th Street with all the bars and shops, and there are tons of small restaurants everywhere.
This is a great place to stay at if you don't want to end up in one of the usual tourist traps. Staff was great, room was clean, price was very reasonable, what else could you ask for. I would recommend getting a room facing the pool / courtyard as opposed to the street.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

great value and location!

Posted Jul 17, 2015
Pros: It was clean. I liked that it wasn't right on the strip but was close enough to walk to it.
Cons: There was a strange smell from the bathroom. But I think most hotels have that problem due to the poor drainage/sewer system.
Location: This was my favorite thing about the hotel. it was walking distance to nice/affordable restaurants that weren't filled with backpackers/tourists.
This place was wonderful. It's away from the chaos of the main strip but within walking distance from it! There's a couple of really nice and affordable restaurants right next door. The hotel/rooms are really clean and the free breakfast is fabulous. The staff is really friendly and welcoming.
5 out of 5
Recommended
for Everyone
by A verified traveler from leon

Céntrico, personal amable y buen desayuno

Posted Jul 11, 2015
Todo muy agradable, el cuarto, las instalaciones, el desayuno y el personal muy atento, cien por ciento recomendable. Sin dudar regresaría!
5 out of 5
Recommended
for Everyone
by A verified traveler

Brilliant

Posted Jun 27, 2015
Pros: Great location Great staff
From check in to check out La Pasion was a brilliant hotel! I have no hesitation in recommending them to friends and family.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, affordable hotel close to fifth avenue

Posted Jun 23, 2015
The best part about this hotel is the staff. Very friendly and helpful. The breakfast is also really good and the facilities are nice. The only thing is the plumbing is delicate so you can't flush your toilet paper down the toilet.
5 out of 5
Recommended
for Everyone
by A verified traveler from DC

Home away from Home

Posted Jun 14, 2015
Pros: Beautiful decor, quaint, perfect for a solo getaway.
Cons: N/A
Location: Within blocks of the beach, shops, restaurants.
I LOVED my stay at La Pasion. The hotel staff were incredible- they were kind, attentive, and very likable. I traveled to Playa alone, but felt safe and secure at all times. I felt as if I was among family. The breakfast is great, wifi works well, and the location perfect. I would definitely return. Thank you Pedro, Gabriel, Conrad, Francisco et al. I will definitely return to La Pasion and tell my friends.
5 out of 5
by A verified traveler

Excellent option, great value for money

Posted Jun 9, 2015
Pros: decoratiom, location, breakfast
Location: ado(bus statiom, 5th Avenue, beach
Honestly best value for money hotel I have ever stayed in. Great staff and faciliies. They were very helpful with helping us plan activities around Playa. Bfast was awesome (habanero sauce best I had in Mexico!
5 out of 5
Recommended
for Everyone
by A verified traveler

Charming hotel with great customer service

Posted Jun 4, 2015
눇The hotel itself is a cute boutique hotel super charming, but the staff is what puts it over the top. they are so friendly and fun and helpful they make you have the best stay ever. we loved each and every one of them and didn't want to leave. we will definitely be going back there next time we are in Playa del Carmen and will be recommending them to everyone. PS at night they put red wine cookies and brownies out for you like we are kittens to lure us home..amazing!