Ratings based on 4 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
3.2 Service & staff
3.0 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby Janet from Concord, MA
Gorgeous Setting, Comfortable HotelPosted Mar 27, 2012
Pros: Ocean, ruins, wildlife and restaurants nearby.
Cons: The tap water is slightly salty.
Location: On the beach, in a little village and near the ruins. Tulum is at the end of the paved road going south from Cancun.
The ocean was steps away, restaurants were a short walk away and the Tulum ruins were a bike ride away. The staff was wonderful. They booked tours for us: a reef snorkle one day and a bird-watching kayak tour of a lagoon on another day. They told us where to rent bikes. They booked a taxi driver to take us to the ruins at Coba and 2 cenotes and back to Tulum (6 hours). And most amazingly, when we needed to go to the hospital in Cancun on short notice on a Sunday evening, the staff found a taxi driver who drove the nearly 2-hour trip and waited while we saw the doctor (5 hours). Breakfast was dependable and relaxed and we chatted with many of the other guests over coffee, fresh-squeezed orange juice and either eggs and beans or yogurt and fruit.
Not Recommendedby A verified traveler from New York, NY
Very bad experiencePosted Jan 6, 2012 on Hotels.com
We booked a garden room and were given instead a tiny closet of a room up a ladder, in the hotel hallway. The room had no bathroom and the door closed with a padlock. We had to climb down the ladder for the bathroom, which we shared with hotel employees. The bed was tiny and the room was barely bigger than the bed. No table or closet or balcony. In other words, it was nothing that we had reserved.
Recommendedby A verified traveler from Pensylvannia
Wonderful white sand beachPosted Nov 29, 2011
Location: I recommend staying in the area of this hotel if you look for peace and the beauty of the beaches.
Good place to relax and disconnect from the rest of the world. I liked the hotel decor. Rooms are simple, basic, and have a special feel about them. BUT they do not have fresh water in the bathrooms, you have to shower with sea (very salty) water. You need to buy your own bottled water to brush and rinse your teeth. That should be told to people before they pick this hotel. I can do without internet in the room, TV, telephone, air conditioning and other civilization luxuries, but I like to have fresh water in the bathroom. Their restaurant is only open for breakfast. No bar.
for Couplesby A verified traveler from New York, NY
Recommended, but with CaveatsPosted Jul 25, 2011
This hotel is in a lovely spot on the only strip of beach road that seems to welcome people promenading, thanks to the few VERY low-key bars nearby. The building is an architectural novelty, is on the beach--even you can count the annex--is clearly in good condition. They always had fresh towels, the room was cared for very well, and nothing was at all ratty or worn out. Indeed, the rooms were quite attractive, though far from ostentatious. Not having electrical plugs in the room was a wonderful escape. My complaints, however, relate to the some points which I think could be easily rectified by the hotel and expedia. The included "breakfast" is only toast and butter with the option to purchase extra. This feature should be built out, or not advertised. The mosquito net made sleeping a stifling experience, which could have been fixed by a screen on the one window that could have afforded a cross-breeze if opened. The hotel was advertised as beach-side, but our room was in an "annex" across a very small street. This was not a hassle and the room as much cheaper. However, it received little air flow, and the front door faced out on to the street. It was not a small amount of noise with which to deal. This and the other information I mentioned should be included in Expedia description. If we head back to Tulum--which is a terrific place--we will likely not stay at this hotel again.