Ratings based on 283 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler from Scottsdale, AZ

Super enjoyable night

Posted Jul 26, 2015
Pros: The staff, the location and the room efficiency
Location: Walk to fifth avenue, the shops, the restaurants and the beach!
Be sure to book standard plus or higher. Room was small but clean and super efficient. Location perfect. We had a problem with the parking garage (our fault) and their staff came to help us correct. We would definitely stay here again!
3 out of 5
Recommended
for Everyone
by A verified traveler from Piacenza

Hotel carino in centro ma posizione pessima

Posted Jul 21, 2015
Hotel carino, personale gentilissimo e disponibile, servizi buoni, camera accogliente e pulita. Purtroppo la struttura non è all'altezza del valore delle persone che vi lavorano. Il fattore umano supera di gran lunga il fattore location della struttura. Negativa -per ora- infatti purtroppo è la posizione vicino ad un cantiere i cui rumori si protraggono fino a sera disturbando il normale riposo degli ospiti o il relax in piscina. Infatti il giardino con piscina diciamo ornamentale - manca il ricircolo ed il fondo è un po' melmoso- purtroppo è stato rovinato dalla struttura immensa che stanno costruendo e che ha intercluso tutto il giardino! Spero che l'hotel abbia ottenuto un buon risarcimento per i danni subiti a causa della costruzione di quell'ecomostro che dovrebbe diventare un super centro commerciale! In generale tuttavia il tutto è stato compensato davvero dalla professionalità di tutto il personale! Fattore negativissimo è il mare nero di alghe e le spiagge maleodoranti per gli immensi cumuli di alghe che rimangono ormai da mesi rovinando quello che era il mare caraibico di ormai tutta la riviera maya. Torneró ma a Isla mujeres in quanto lì il mare è meraviglioso!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 15, 2015
Better than I expected. The room we had was very quiet.
5 out of 5
Recommended
for Everyone
by A verified traveler from deltona fl

Nice hotel

Posted Jul 7, 2015
It was Wonderful. Pleasant people. Had a great time.
4 out of 5
Recommended
for Everyone
by A verified traveler from moscow, Russia

Good hotel on the most popular street

Posted Jul 5, 2015
Hotel staff is very friendly. Breakfast is weak. Internet was working in our room generally and is free. Maybe it is because our roomwas on the pool side. Rooms are clean. Need some little renovation on the floor. AC unit was noicy in our room. Hotel definitely needs a small GYM room with basic equipment.
5 out of 5
Recommended
for Everyone
by A verified traveler from lake Norman

Great location

Posted Jun 30, 2015
Great location. Waking distance to great restaurants and shopping on 5th avenue. Lots of activities close by also. Staff very helpful with all your needs. I'm planning to try to head back at end of year.
5 out of 5
Recommended
for Everyone
by A verified traveler from México D.F.

BODA DE MI HIJO

Posted Jun 23, 2015
Pros: Sus instalaciones y el ambiente de su gente
Cons: Me gustaría que hubiera un poco más de luz en la habitación donde me quede fue la habitación 22
Location: La 5a avenida que esta muy cerca con todos sus restaurantes y su artesanía.
La disfrute aunque no el tiempo que hubiera querido, por que estuve en los preparativos de la boda de mi hijo, pero espero volver pronto y disfrutar exclusivamente en Playa el Carmen
5 out of 5
Recommended
for Everyone
by A verified traveler

Excelente opción!!!

Posted Jun 20, 2015
Excelente ubicación, trato inmejorable por parte de todo el personal. Sin duda volvería.
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney, NSW

Gorgeous Hotel. Great staff and location.

Posted Jun 19, 2015
Such a gorgeous hotel, guest services were exceptional and house keeping did a fabulous job. It can be a little noisy at night, but It still didn't take from the experience. We didn't want to leave and would definitely return and recommend :)
4 out of 5
Recommended
for Everyone
by A verified traveler from Denver

Close to everything

Posted Jun 17, 2015
Very welcoming staff nice and clean hotel and very easy access to any place