Ratings based on 115 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from London
Fabulous hotel an oasis in central Playa de CarmenPosted Aug 12, 2014
Pros: The internal design - the environment - and of course the helpful staff
Cons: The taxi that we requested to take us to the airport had been booked - a little stressful waiting when it hadn't been ordered
Location: Visit the Cenotes - swim in natural under water caves. Visit Akumal and swim with 18inch turltes - don't feel obliged to pay for the privilege
Although this is a couples hotel it welcomed my two young adult children. The room was beautifully presented and thoughtfully catered, the water and greenery were calming and a welcome break from the heat. Great that the hotel lends swimming towels too. We loved it and found it extraordinarily relaxing.
for Everyoneby A verified traveler
Beautiful Grounds and Helpful StaffPosted Jul 19, 2014
We were late for check-in, but the staff was fast and even helped us adjust our dinner reservations. The rooms were nicely appointed with private pool access on the patios, but we found a baby roach on our sink. The pool and gardens are gorgeous and the hotel is nicely kept. Overall great price point for the location and service.
for Everyoneby A verified traveler
IT WAS AMAZING!!!Posted Jul 11, 2014
HAd a great time with my WIFE enjoyed the attention and the way they made us feel was EXCEPTIONAL!!
for Everyoneby A verified traveler from Von Ormy, Texas
Great boutique hotel.Posted Jul 4, 2014
The staff was terrific. Everyone was friendly. From the front desk to the housekeeper, bartender and even the pool guy. Only one block from 5th ave and two blocks from the beach. The staff was extremely accommodating.
for Couplesby Ben F from Vancouver
Perfect place to regroup and relaxPosted Jun 24, 2014
I really enjoyed my stay at the hotel - after a week at an all-inclusive it was a great change of pace. Quiet peaceful setting. Beautiful gardens, pool is unique, bar has Mexican craft beer and the staff is keen to help. The wifi could use a bit of a boost and the TV signal was fuzzy (I don't go to Mexico to watch TV but the World Cup was on!). The breakfast at the restaurant was enjoyable - didn't have a chance to dine there for dinner but it was always busy.
for Everyoneby Lia from israel
Great location. close to the beach. Gr8 service.Posted Jun 13, 2014
Great location. Good service. Nice breakfast. Perfect stay at Playa! Stuff were kind and nice. The bathroom is a bit small. Not great hot water.. Room is OK.
for Getaway With Friendsby A verified traveler
Great staff!Posted Apr 11, 2014 on Hotels.com
The service was beyond the standard. The food was superb, and the room was super clean and inviting. I would totally stay here again and recommend others as well.
for Getaway With Friendsby CC from Los Angeles
Honest staffPosted Apr 10, 2014 on Hotels.com
Very honest house cleaning crew! When I checked out I left behind tennis shoes and a tshirt that I didn't want to pack. I left them in the trash and I still got an email letting me know they had my things. I have another trip scheduled in October and I will definitely stay there again.
for Couplesby Leonard from miami
Nice hotel close to everythingPosted Mar 15, 2014
Will stay there again. Paradisaic atmosphere. Great service. Good breakfast. Staff very helpful. We'll worth the price.
for Everyoneby Mike from Seattle
Nice place, great staffPosted Mar 14, 2014
Pros: I liked the location. It is very close to the beach, great restaurants and shopping. The pool/spa area was great for relaxing and swimming.
Cons: I had some trouble with the air conditioners in my room but overall the room was still comfortable.
I really enjoyed the 8 nights I spent here. The room was nice and comfortable but not anything really out of the ordinary. The staff was great and seemed to be doing everything they could to make my stay as nice as possible.