Ratings based on 118 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.5 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

a real treat

Posted Oct 17, 2014
Pros: towel art--every nite a new towel figure on the bed---grounds well taken care of
Cons: not much
Location: 5th ave. shoping and people watching---beach club 2 blocks(great place)
great pool and only one block to beach---best staff ever---no kids,very relaxing--very clean
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Fabulous hotel an oasis in central Playa de Carmen

Posted Aug 12, 2014
Pros: The internal design - the environment - and of course the helpful staff
Cons: The taxi that we requested to take us to the airport had been booked - a little stressful waiting when it hadn't been ordered
Location: Visit the Cenotes - swim in natural under water caves. Visit Akumal and swim with 18inch turltes - don't feel obliged to pay for the privilege
Although this is a couples hotel it welcomed my two young adult children. The room was beautifully presented and thoughtfully catered, the water and greenery were calming and a welcome break from the heat. Great that the hotel lends swimming towels too. We loved it and found it extraordinarily relaxing.
5 out of 5
Recommended
for Couples
by Erika from Texas

Hidden gem...

Posted Jul 24, 2014 on Hotels.com
This little hotel was great. It was the perfect place to get some peace and quiet after finishing the tours/explorations of the day. The breakfast served was good. Nothing fancy, but tasty and enough to get your day started. Staff was friendly and helpful, specially Pedro and Rafael. We will definately be staying at Tortuga next time we visit PDC.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Grounds and Helpful Staff

Posted Jul 19, 2014
We were late for check-in, but the staff was fast and even helped us adjust our dinner reservations. The rooms were nicely appointed with private pool access on the patios, but we found a baby roach on our sink. The pool and gardens are gorgeous and the hotel is nicely kept. Overall great price point for the location and service.
5 out of 5
Recommended
for Everyone
by A verified traveler

IT WAS AMAZING!!!

Posted Jul 11, 2014
HAd a great time with my WIFE enjoyed the attention and the way they made us feel was EXCEPTIONAL!!
4 out of 5
Recommended
for Couples
by Dean Taylor from Roswell GA

Very nice but not extraordinary

Posted Jul 11, 2014 on Hotels.com
Pool area was very nice, especially at night, staff very nice and helpful, great location, comfortable bed, decent breakfast. However the room and bathroom was very tiny and did not compare to the 4 other hotels we stayed in which cost less. Our view out to the balcony was a wall. Also, there was no elevator and we stayed on the third floor. We paid approximately 25 to 30% more for this hotel and but felt it was not that much better than the others.
5 out of 5
Recommended
for Everyone
by A verified traveler from Von Ormy, Texas

Great boutique hotel.

Posted Jul 4, 2014
The staff was terrific. Everyone was friendly. From the front desk to the housekeeper, bartender and even the pool guy. Only one block from 5th ave and two blocks from the beach. The staff was extremely accommodating.
4 out of 5
Recommended
for Couples
by Ben F from Vancouver

Perfect place to regroup and relax

Posted Jun 24, 2014
I really enjoyed my stay at the hotel - after a week at an all-inclusive it was a great change of pace. Quiet peaceful setting. Beautiful gardens, pool is unique, bar has Mexican craft beer and the staff is keen to help. The wifi could use a bit of a boost and the TV signal was fuzzy (I don't go to Mexico to watch TV but the World Cup was on!). The breakfast at the restaurant was enjoyable - didn't have a chance to dine there for dinner but it was always busy.
5 out of 5
Recommended
for Everyone
by Lia from israel

Great location. close to the beach. Gr8 service.

Posted Jun 13, 2014
Great location. Good service. Nice breakfast. Perfect stay at Playa! Stuff were kind and nice. The bathroom is a bit small. Not great hot water.. Room is OK.
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Great staff!

Posted Apr 11, 2014 on Hotels.com
The service was beyond the standard. The food was superb, and the room was super clean and inviting. I would totally stay here again and recommend others as well.