Ratings based on 230 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.5 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Québec

Bel hotel au centre de Playa

Posted Apr 16, 2015
Pros: Déjeuner. Emplacement. Calme
Cons: Certaines installations commencent a avoir de l'age.
Location: Tout est près.
Bel Hotel au centre de l'action, restos et bar. Bon rapport qualité prix. Excellent déjeuner. A trois coins de rues de la plage.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Beautiful hotel

Posted Apr 1, 2015
Pros: There wasn't anything really that I didn't like. As soon as we got there, we were upgraded to a larger room at no cost.
Cons: Nothing comes to mind.
Location: Very close to the beach. Situated beside a market with many, many shops to visit as well as restaurants. Also an indoor mall if its too hot.
Staff was very helpful. Aways friendly and very professional. Very clean. The food at breakfast was excellent. Very tasty, well prepared and free! The room was always clean and the bed was very comfortable. The court in the centre of the hotel where the pool is was beautiful. Full of trees with a pool that was quite a bit of fun to explore.
5 out of 5
Recommended
for Everyone
by A verified traveler

excellent, friendly, very helpful staff.

Posted Mar 9, 2015
Pros: staff
Location: everything was easily accessible
enjoyed our stay very much. would definitely go back. in a great location. everything was easily accessible to walk to.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Colorado

Spent 10 days at La Tortuga Hotel

Posted Feb 28, 2015
Pros: The greatest asset the hotel has is its staff, they are wonderful, attentive, polite, and very friendly, especially, Rafael, Cesar and Norma, our maid
Cons: I would be nice to have access to a English speaking news channel on TV
Location: Things to do and enjoy in the area around the Hotel are unlimited, The Hotel is located in an ideal area. Shopping and restaurants are numerous
The room was adequate. Making the reservation thru Expedia, you don't expect the best room in the Hotel. The environment and pool areas were relaxing and well maintained. The hotel is located in a very desirable area, of the city and convenient to site seeing and shopping. We enjoyed the 10 days we spent at the Hotel and would return.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Guadalajara

Excelente!!!!!

Posted Feb 3, 2015
Excelente ubicación, excelente atención, el desayuno uncluido esta riquísimo, tienes cerca tienda, farmacia, bares, restaurantes, la playa a un par de cuadras, en la zona de alberca tienen jacuzzi, todo muy bien!!! Muy satisfecha con la elección del hotel!!!
4 out of 5
Recommended
for Couples
by A verified travelerfrom Buenos AIres

Lindo hotel cerca de la playa

Posted Jan 28, 2015
Muy buena ubicación cerca de la playa y la calle principal.
4 out of 5
Recommended
for Everyone
by A verified traveler

SUFICIENTE

Posted Jan 27, 2015
Por su precio y ubicación es una muy buena opcion...Lástima de la obra enorme que están haciendo justamente al lado. Es una pena que estén destrozando el aspecto de pueblo que tenía Playa del Carmen.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jan 20, 2015
Would def come back here again. I stayed here for bpm festival and the hotel was in the heart of everything. Breakfast was included, decent portions, free wifi, friendly staff. They have an outdoor pool - I only wish the water was a bit cleaner and not so cold, otherwise I would've taken advantage Of the swim-up hotel room that we stayed in
1 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Stay away from this place

Posted Jan 19, 2015 on Hotels.com
Hotel reservation system is horrible and management customer service. Also there is construction going on next the the hotel and it is loud.
4 out of 5
Recommended
for Couples
by A verified traveler

Aconchegante e charmoso

Posted Jan 9, 2015 on Hotels.com
O hotel é muito aconchegante e charmoso, os funcionários são atenciosos e disponíveis para atender as demandas dos hóspedes,com destaque para o Diego. O quarto em que fiquei (standard) era, entretanto, pequeno, e a cama, desconfortável. A localização, para quem não faz questão de ficar em hotel à beira mar, é excelente: a um quarteirão da avenida em que tudo acontece na cidade. Como era período de festas de fim de ano, sofremos um pouco com o barulho da rua, mas, posto que o hotel não aceita crianças, não tivemos problemas com famílias barulhentas. Se voltar a cidade, consideraria a possibilidade de me hospedar outra vez no hotel.