Ratings based on 227 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.5 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

excellent, friendly, very helpful staff.

Posted Mar 9, 2015
Pros: staff
Location: everything was easily accessible
enjoyed our stay very much. would definitely go back. in a great location. everything was easily accessible to walk to.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Colorado

Spent 10 days at La Tortuga Hotel

Posted Feb 28, 2015
Pros: The greatest asset the hotel has is its staff, they are wonderful, attentive, polite, and very friendly, especially, Rafael, Cesar and Norma, our maid
Cons: I would be nice to have access to a English speaking news channel on TV
Location: Things to do and enjoy in the area around the Hotel are unlimited, The Hotel is located in an ideal area. Shopping and restaurants are numerous
The room was adequate. Making the reservation thru Expedia, you don't expect the best room in the Hotel. The environment and pool areas were relaxing and well maintained. The hotel is located in a very desirable area, of the city and convenient to site seeing and shopping. We enjoyed the 10 days we spent at the Hotel and would return.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Guadalajara

Excelente!!!!!

Posted Feb 3, 2015
Excelente ubicación, excelente atención, el desayuno uncluido esta riquísimo, tienes cerca tienda, farmacia, bares, restaurantes, la playa a un par de cuadras, en la zona de alberca tienen jacuzzi, todo muy bien!!! Muy satisfecha con la elección del hotel!!!
4 out of 5
Recommended
for Couples
by A verified travelerfrom Buenos AIres

Lindo hotel cerca de la playa

Posted Jan 28, 2015
Muy buena ubicación cerca de la playa y la calle principal.
4 out of 5
Recommended
for Everyone
by A verified traveler

SUFICIENTE

Posted Jan 27, 2015
Por su precio y ubicación es una muy buena opcion...Lástima de la obra enorme que están haciendo justamente al lado. Es una pena que estén destrozando el aspecto de pueblo que tenía Playa del Carmen.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jan 20, 2015
Would def come back here again. I stayed here for bpm festival and the hotel was in the heart of everything. Breakfast was included, decent portions, free wifi, friendly staff. They have an outdoor pool - I only wish the water was a bit cleaner and not so cold, otherwise I would've taken advantage Of the swim-up hotel room that we stayed in
4 out of 5
Recommended
for Couples
by Adrianafrom rio de janeiro

localização + piscina!

Posted Dec 27, 2014 on Hotels.com
O hotel esta entre a coco bongo e uma enorme construção. Pedi um quarto silencioso e fiquei no 304. Não ouvi nenhum tipo de barulho. A privacidade de alguns terraços/jacuzzis é afetada pela construção. O café da manha é bem básico. A piscina/jacuzzi coletiva são incríveis. Localização ótima. Recomendo muito o hotel.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle

Location and friendly staff the best

Posted Dec 26, 2014
Pros: The location is fabulous. Located near everything, yet removed from the main street with all the noise. We enjoyed the breakfasts every day.
Cons: Our shower - glass door came off the track and the water flow and temperature left a lot to be desired. Hotel should provide drinking water
Location: Close to Fifth Avenue. Close to the bus station-you don't need a car and can walk everywhere.
We stayed for a week and enjoyed the friendly environment
5 out of 5
Recommended
for Couples
by Jeremyfrom London

La Tortuga - very nice hotel

Posted Dec 13, 2014 on Hotels.com
This is a very good hotel for the price. Staff are really helpful and friendly (Caesar is a legend) and the internal courtyard and pool of the hotel look amazing, especially at night. Room was well appointed and comfortable, and the inclusive breakfast was nice. Centrally located, and there are beach clubs that you can use with a discount. Overall very good, and I'd recommend this hotel. They went the extra mile to make us feel welcome and happy, and it seemed more personal than a lot of hotels.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom stockholm

lagom stort hotell och nära till allting

Posted Dec 6, 2014
Pros: enormt trevlig och kunnig personal
Location: närheten till resturanger och shopping samt playan är bra
det här var andra resan till playa del carmen, vädret och de fina stränderna är enorma. sevärdheterna och utbudet på utflykter är bra.