Outdoor pool, pool umbrellas, sun loungers
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Reviews of Hotel Los Itzaes by 5th av

3 out of 5
Hotel Los Itzaes by 5th av
Avenida 10 Lote 3 Esquina calle 6 BIS, Playa del Carmen, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 107 out of 176 reviews" "
Rating 8 - Good. 47 out of 176 reviews" "
Rating 6 - Okay. 12 out of 176 reviews" "
Rating 4 - Poor. 4 out of 176 reviews" "
Rating 2 - Terrible. 6 out of 176 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Chelsea

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay for a week in early April 2024! Property is easy to find and check in was smooth and staff were friendly. The hotel is in a great location with a few really excellent restaurants very close by and then everything 5th Avenue has to offer a short walk away. We stayed in the junior suite which was exactly as described - very spacious, lots of storage, surprisingly quiet once the fan/air conditioner unit are turned on. Housekeeping staff were attentive and the property is generally quite clean. The rooftop pool was awesome! Often had the place to myself! A nearby hotel pool plays music all day so the vibes at this rooftop pool are just perfect. It’s not the fanciest place or the place for anyone who is remotely high maintenance, but if you consider yourself a reasonable traveller just looking for a safe, quiet, and convenient hotel, then this is the one. Notes: there is no elevator, so you have to take your luggage up the stairs. There is a corner store across the street for drinking water and snacks. The little pizza stand across from the hotel is delicious!
Stayed 6 nights in Apr 2024
Response from Maria Eugenia on Apr 14, 2024
Thank you Chelsea for your review. Nothing makes us happier than reading positive reviews from our guests. We are very proud of our staff and location, so we are delighted to hear you appreciate them both. Regards

10/10 Excellent

Rolando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think it was a good deal for what i pay. You have everything around also the attention we got was great pool upstairs was great it was empty... only down side was parking space not available from hotel we pay 1500 pesos for 6 days across the street. It was a car rental so i didn't want nothing to happen to the vehicle. We had a good time.. good for what we pay.
Stayed 5 nights in Mar 2024

8/10 Good

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Mar 2024
Response from Maria Eugenia on Mar 12, 2024
Thank you Sara

10/10 Excellent

Aria

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was absolutely great. Very clean and the service was great. The only thing is that the neighborhood is very noisy so if you want to sleep in a quiet place you're not going to get that.
Stayed 2 nights in Jan 2024
Response from Maria Eugenia on Feb 4, 2024
Thank you Aria for your review. We highly appreciate it.

10/10 Excellent

Ricardo

I loved everything there, definitely going back to that hotel
Stayed 3 nights in Jan 2024
Response from Maria Eugenia on Jan 25, 2024
Thank you Ricardo. We are happy to read you enjoy your hotel and we are looking forward to having you with us again.

8/10 Good

Jorge

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place it can be loud at night. Staff are great I would definitely stay here again recommended if you like the night life
Stayed 5 nights in Jan 2024
Response from Maria Eugenia on Jan 25, 2024
Thank you Jorge. We appreciate your comments.

8/10 Good

Nicole

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Maria Eugenia on Jan 16, 2024
Thank you for your review Nicole. We hope we can get a 10 out of 10 next time :)

10/10 Excellent

Max

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, well maintained property, in a good location of center of the town but on a quieter side of Quinta Avenida, so there's not blasting music all day and night. Much quieter than other places we stayed at near Quinta avenida. Highly recommend the hotel for a good deal! Despite not being right in the beach, it is a quick <5 min walk to the beach.
Response from Maria Eugenia on Jan 16, 2024
Thank you for your review Max. We are happy to read you enjoyed your stay here with us. Hope to see you again soon!

10/10 Excellent

JIajiun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access t beach, shopping areas, bus stations.
Our stay at Hotel Lis Itzaes in Playa del Carmen is fantastic! Room settings and size are exactly like the pictures on the website. The location is great because it's easy to walk to the beach, shopping areas, bus station, tour meeting stops, and even colectivo station. There are so many great restaurants nearby. Food from the street vendors outside of the hotel is tasty and affordable if you travel in a budget. The area is very safe day and night. You will see police cars patrol on street every 5 minutes. Also, hotel crew is amazing. However, if you are a morning person and go to bed by 8 pm, then you probably need ear plugs for a better sleeping. If I travel to Playa del Carmen again, I definitely will stay at this hotel because of its great location, convenience, and value of money.
Stayed 5 nights in Dec 2023
Response from Maria Eugenia on Jan 16, 2024
Thank you Jlajiun for your detailed review. Glad to hear you enjoyed our location, which is so close to the 5th Avenue and all the restaurants and nightlife. We do offer earplugs for our guests to prefer a quieter night :)Hope to see you around soon

10/10 Excellent

Conrado

Stayed 1 night in Dec 2023
Response from Maria Eugenia on Jan 16, 2024
Thank you for your 5 out of 5 review!

10/10 Excellent

martin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean, terrific room with 3 balconies, excellent value for money, we were very happy with our week there
Stayed 9 nights in Nov 2023
Response from M. Eugenia on Nov 28, 2023
Hi Martin, Thank you for taking the time to leave us your review. We are happy to hear you were very happy with your stay here. We hope to see you again soon.

10/10 Excellent

ricardo, huber heights

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente service everything was close the hotel
Stayed 7 nights in Oct 2023
Response from Maria Eugenia on Oct 25, 2023
Gracias Ricardo por tus comentarios. Esperamos recibirte nuevamente con nosotros

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and big rooms with plenty of space
Stayed 1 night in Sep 2023
Response from Maria Eugenia on Sep 24, 2023
Thank you Ivan for your comments.

10/10 Excellent

Eric

Stayed 1 night in Jul 2023
Response from Maria Eugenia on Aug 2, 2023
Thank you for your 5 star review

10/10 Excellent

Lizbeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2023
Response from Maria Eugenia on Jun 30, 2023
Gracias por tu excelente calificación Lizbeth. Un gusto atenderte.

8/10 Good

Reyson

Liked: Cleanliness, staff & service, property conditions & facilities
Kind staff and helpful
Stayed 3 nights in Jun 2023
Response from Maria Eugenia on Jun 21, 2023
Thank you Reyson

10/10 Excellent

Manuel Antonio

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel, personal muy amable, habitaciones amplias, ubicación perfecta para desplazarse a otras zonas. Nos preocupaba el ruido por la cercanía con la 5ta avenida, pero a pesar de estar a una cuadra es sumamente silencioso y tranquilo. Piscina muy bonita en la azotea.
Stayed 3 nights in Jun 2023
Response from Maria Eugenia on Jun 21, 2023
Muchas gracias por tus comentarios Manuel. Nos alegra mucho oír que te pareció silencioso y te agradaron las instalaciones. Esperámos tenerte de nuevo con nosotros.

8/10 Good

Diane

Stayed 16 nights in Mar 2023
Response from Maria Eugenia on May 29, 2023
Thank you for rating us.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2023
Response from M. Eugenia on Nov 28, 2023
Thank you Kathleen for the 5 stars rating.

10/10 Excellent

Niall

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and room. Very clean hotel that is centrally located
Stayed 8 nights in Jan 2023
Response from María Eugenia on Feb 5, 2023
Thank you Niall :)

10/10 Excellent

Richard

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for the price. Great proximity to the main tourist area of PdC, excellent staff and the room was as clean as can be. Rooftop pool isn’t large but does the job. Will stay here again.
Stayed 2 nights in Jan 2023
Response from Maria Eugenia on Jan 24, 2023
Thank you Richard for your comments. We hope to see you again with us.

10/10 Excellent

VIRGINIA

Response from Maria Eugenia on Mar 6, 2023
Gracias por tu puntuación.

10/10 Excellent

Bibiana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its an awesome hotel Has all its services and really good attention from the staff Friendly and helpful at all times Just hope the couls have their own parking lot Other way you have to pay for parking per hour in that area Besides that its really good
Response from Maria Eugenia on Jan 10, 2023
Thank you Bibiana for your comments. We are happy to hear you liked the hotel and our staff.Hope to have you here again

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the heart of the action in Playa del Carmen
I liked Los Itzaes and the location is right in the heart of PDC. Close to the ferry port, the municipal park which has fun happenings on the weekends, and the hotel lobby and main floor are nice and the room was very clean. But if you are an early riser and not a late night party person, then the location may be too noisy for you too. Nearly every night was loud music and yelling until at least 3 am. Also if you come with a car then be prepared with lots of change for parking meters. Not on the same street but fairly close. PDC is great since so much of everything is a short walk away. But I had to spend far too much time and energy thinking about and taking care of parking. Also there is no pool so if that’s important there are other choices. But overall it was nice. The staff were all very friendly and helpful at all times of the day.
Stayed 6 nights in Dec 2022
Response from Maria Eugenia on Jan 10, 2023
Hi David,We are glad you liked our location. There is parking right in front of the hotel. Right now 24 hours cost 300 pesos. We do have a pool at the rooftop. We are happy to lend you towels for it and/or the beach. Regards

10/10 Excellent

Rosemarie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and the room is clean,close to all stores and restaurants.Will definitely stay here again.Thank you very much
Stayed 1 night in Dec 2022
Response from Maria Eugenia on Jan 10, 2023
Thank you Rosemarie for your kind review.

10/10 Excellent

David, Allen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Travertine tile throughout
Stayed 3 nights in Dec 2022
Response from Maria Eugenia on Jan 10, 2023
Hi! We actually have marble throughout the hotel :) Regards

10/10 Excellent

Louise

8/10 Good

roberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quinta ave.
Nice because it’s clove to Quinta ave. But it has loud music from close bars and can slightly hear it in rooms.
Stayed 1 night in Nov 2022
Response from Maria Eugenia on Jan 10, 2023
Thank you Roberto for your review.

10/10 Excellent

Hugh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was amazing. Great staff. Walking distance to 5th, which was a huge plus and very quiet for being that close in proximity.
Stayed 4 nights in Nov 2022
Response from Maria Eugenia on Nov 30, 2022
Thank you Hugh for leaving us your comments. Regards

10/10 Excellent

VIRGINIA

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, Clean, friendly staff. Missing elevator.
Stayed 1 night in Nov 2022
Response from Maria Eugenia on Nov 30, 2022
Thank you Virginia for the comments.

10/10 Excellent

Rachel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
If you are looking for inexpensive hotel in a great location this is the best option!!! Close to centro and room is spacious and clean
Stayed 1 night in Sep 2022
Response from Maria Eugenia on Oct 24, 2022
Thank you for your comments, we are happy you enjoyed your stay with us.

2/10 Terrible

Carina

Disliked: Staff & service
Stayed 4 nights in Jun 2022

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect location, amenities and service. The front desk staff were amazing always gracious with tips for things to do and where to go. I highly recommend this property for a stay in playa. Will def go back.
Stayed 5 nights in May 2022
Response from Maria Eugenia on May 20, 2022
Thank you Raquel for your comments. We are happy to hear you enjoyed your stay with us. Hope to see you again soon.

10/10 Excellent

Cenk

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cozy place. You feel like home. Staff is extremely nice. Espacially Vicky :)
Stayed 2 nights in May 2022
Response from Maria Eugenia on May 20, 2022
Thank you Cenk for your comments. Vicky says thank you very much.

8/10 Good

Christian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sencillo, habitaciones limpias y cómodas. El hotel no cuenta con estacionamiento y no ayudan a conseguir uno. El hotel se encuentra en una calle de un solo carril, por lo que es complejo estacionar para bajar las maletas. La zona es un poco bulliciosa, pero eso es Playa del Carmen, más si estás cerca de la 5ta avenida. Pero por el resto, el personal muy amable.
Stayed 1 night in Apr 2022
Response from Maria Eugenia on May 20, 2022
Hola Christian, Gracias por tus comentarios. Hay un estacionamiento con el que trabajamos, que está al frente de nosotros. Siempre recomendamos ese o el que está en la calle 15. Voy a verificar quién te atendió para poder entender qué pasó. Saludos

8/10 Good

Rashida

Stayed 1 night in Apr 2022

10/10 Excellent

antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything is good.
Stayed 7 nights in Mar 2022
Response from Maria Eugenia on Apr 13, 2022
Thank you Antonio

10/10 Excellent

Emma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was really pleasant and hotel was absolutely nice. I also like to thank very helpfull staff. Our room was spaceous and clean. You can also find a flatter pillow from the closet. Bed was huge and nice. Pool area was clean and you can relax under the sun all day. The location was absolutely great!! Few minutes walk from the beach and the dock (ferries to Cozumel for example). Also the 5.Th avenue is just around the corner, but still not disturbing noise at night time. You can find a supermarket, restaurants and pharmacies just by walking out the front door. We would defenitily stay again!
Stayed 14 nights in Feb 2022
Response from Maria Eugenia on Mar 26, 2022
Thank you Emma for your detailed review. We appreciate your comments.

2/10 Terrible

Carmelo

Stayed 3 nights in Feb 2022

10/10 Excellent

Kiran

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the centre so a little noisy if you are worried about that. I had a great and and would definitely come back :)
Stayed 3 nights in Feb 2022
Response from Maria Eugenia on Mar 15, 2022
Thank you Kiran for taking the time to leave us your comments. We are happy you enjoy your time with us

8/10 Good

William, Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised at the cleanliness and care that the staff put into this older property. Also, for being right on 10th Ave., it was very quiet for sleeping.
Stayed 1 night in Jan 2022
Response from Maria Eugenia on Jan 31, 2022
Thank you for your comments William. We are happy to hear you enjoy our facilities.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff…. Great location…. Fun neighborhood 1 block from 5th Avenue.
Stayed 1 night in Dec 2021
Response from María Eugenia on Jan 11, 2022
Thank you Scott for your comments. Hope to have the opportunity to welcome you again.

6/10 Okay

Seisuke

Traveled with family
Stayed 2 nights in Nov 2021

10/10 Excellent

Hugo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super friedly and helpful.
Stayed 4 nights in Nov 2021
Response from María Eugenia on Jan 11, 2022
Thank you Hugo for your review. Glad you enjoyed your stay. Regards

10/10 Excellent

reyna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, excellent location
Stayed 4 nights in Nov 2021
Response from Maria Eugenia on Dec 6, 2021
Thank you for your comments. We are glad you enjoyed your stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for. The location is very good the staff is friendly. There was no hot water to shower, no ice machine and you have to pay a 25$ deposit to get the key to the safe. The pool area was very quite. It was okay.
Stayed 3 nights in Nov 2021
Response from Maria on Nov 16, 2021
Thank you for your comments. We are sorry you didn't have hot water. We do have hot water through all our rooms. Please let us now your room number so we can ensure it doesn't happen again.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars!!!!!
Excellent service and the gal at reception recognized me from my previous visit! Super friendly and accommodating service. I will stay at this hotel on my future visits, most definitely!
Stayed 1 night in Jun 2021
Response from Maria Eugenia on Jul 14, 2021
Thank you Elizabeth for you kind review. We are happy you liked our hotel and hope to see you soon!

6/10 Okay

MARCELO

Traveled with family
Bom hotel
Hotel limpo e bem cuidado. Não tem elevador nem café da manhã. Atendentes e funcionários amáveis e educados.
Stayed 3 nights in May 2021
Response from Maria U on Jun 14, 2021
Obrigado por seus comentários

10/10 Excellent

SALVADOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2021
Response from Maria Eugenia on Jun 10, 2021
Gracias por tu calificación positiva

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It has a great location and for the price was a good hotel. It does not have elevator only stairs. Good stay.
Stayed 2 nights in Jan 2021
Response from Maria U on Jan 23, 2021
Thank you for your kind review. We are happy to hear you enjoyed your stay with us.