Ratings based on 2 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
4.0 Room cleanliness
3.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by Cris from Mexico City, Distrito Federal, Mexico

Expectations Vs Reality

Posted Mar 21, 2012
Pros: The location is the best thing the hotel has to offer
Cons: The service
Location: Is great, near the 5th Avenue
The description provided of the hotel was much better than reality. The hotel is promoted as if it has beach club and breakfast included, the reality is that they do no´t have a beach club, they just give you passes for Mamitas, I beach club that is crowded. Breakfast included consists of coffe, cereal and milk. The staff do not offers kind service.
5 out of 5
Recommended
for Couples
by A verified traveler from Santa Barbara County

Great hotel. Location is perfect.

Posted Mar 10, 2010
Playa del Carmen is a beautiful city with beautiful beaches. People are friendly and the main area is very safe. The hotel was in a perfect location and very nice to come home to after a long day/night.