Our first time staying in a larger hotel in Mexico and we couldn't have enjoyed it more. Our room was so comfortable and spacious and the pools kept our son very happily occupied. The staff at Grand Residences were all incredibly helpful and made staying there perfect. Everyone, from Eric, the airport driver who met us to the concierge and everyone working at the restaurants and pool treated us so well, we couldn't have asked for better service. The concierge recommended we visit Xel Ha, which he organized for us and we had an amazing day there, if you haven't done it, then by all means go. It is an easy five minute taxi ride to Puerto Morelos and some great local restaurants...El Merkadito, Tacos.com....but the food at Grand Residences is delicious and varied. One night was Barbecue outdoors by the pool, then they had an Italian night and Mexican night. There is also a kid's club and teen's club, but we only used the facilities there, which was also fun to do....Air Hockey, Foosball, X-Box. I believe Grand Residences really take pride in their service and go out of their way to ensure every guest has the best possible experience. We certainly did and will definitely return.
Bryan from New York
This Puerto Morelos condominium resort is located by the sea and set on its own private white sand beach, a short distance …More
If you are looking for a romantic getaway, this is the place for you! Let me name a few......Warm turquoise blue oceans to die for, spacious rooms with comfortable beds, excellent food utilizing regional ingredients, and service always with a smile! It is also a must to treat yourself to an organic, authentic Mayan Spa experience! Although the spa services might be considered expensive, it is well worth it! The hotel grounds are magnificent and each room is surrounded by it's natural rainforest habitat.
Hope we get to go back soon!
Susan from California
A pristine white stucco villa steps from Xpu-Ha Beach with a world-class Mayan-themed spa. Esencia sits in 50 acres of lush …More
Such a unique experience in Playa. Felt as though we owned half of the hotel, and only saw a few guests in passing. Probably due to when we traveled, but I can imagine even when the resort is completely booked, it still has a secluded feel. Definitely spring for the Penthouse or larger condos with a roof top terrace. We hung out their often. Lounging on the couches, spending time in the private hot tub and grilling out, was awesome. We weren't on the beach, but had a nice view of the ocean from condo 312.
I'm not sure why other reviewers complained about the breakfast. We thought it was awesome and there were lots of options, at two different locations. Also it wasn't a boring buffet. You choose from a large menu, which is uncommon for a complementary breakfast. You can use your free "breakfast cards" from 8am-2pm. So no more worrying about missing breakfast. Only complaint was the weak, strange coffee. You will want to bring your own roast from home and make it in your room.
The beach was not very nice while we were there, due to sea weed. That's not entirely the hotels fault, though it does seem as though they could do something more to keep it clean. The beach lounger and large bed options were awesome and included at not additional charge.
Jon from Ft. Worth, TX
On its own private beach, this hotel in Playa del Carmen is within minutes of area attractions such as Playa del Carmen Main …More
The Royal is nothing short of an amazing place to stay. It's walking distance from 5th Avenue, and you might actually feel that you don't even need to leave the resort, it's so wonderful. The staff is exceptional, friendly and extremely helpful. At one point, my husband and I were joking that their motto should be "you don't even have to ask" because everything we could possibly need to enjoy our trip was right there waiting for us. It turns out their motto is "Do everything with love", and let me tell you- it was definitely felt. The rooms were incredibly comfortable and the food was amazing, too. The only downside was construction noise from a resort being built next door. We weren't in the room enough to really care, though. We will definitely go back again and again, and next time we're bringing friends.
Laurie from Denver, CO
Set along the Caribbean, this Riviera Maya resort offers relaxation on the private beach and quick access to the shops …More
It was the BEST vacation we've ever taken! The staff was exceptional! The resort was beautiful and they went above and beyond to make sure we had a beautiful, romantic memorable anniversary. 5⭐️Rating!!
John&Tessie from Texas
Dotted with curtained cabanas, this resort along Kantenah Beach on the Riviera Maya is a 25-minute drive south of the …More
Quite hotel located not far from town, also located close to what I call the "strip"...the other mini hotels and restaurants in the area. While we were there , there were very few other guest. The only drawback if there was one, was the lack of beach.
Shane from S.
Within easy reach of Tulum National Park and Tulum Mayan Ruins, this Tulum resort is located by the sea and offers direct …More