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This was a wonderful place that I never imagined I would experience. I had monkeys visit me every morning. There were tame wild deer, coatimundi, large iguana, cute large rodent things, all set in a beautiful lush tropical setting. Lots of nature paths. Very clean and well maintained. Great food. ...
Excellent staff, location and dinners. The rooms were very comfortable and the grounds are nice. Really need to work on the breakfast menu. It was a buffet with below average food. Other than that one very minor detail, the experience was fantastic. We highly recommend the Royal Hideaway.
CHECK IN WAS LONG AND COMPLICATED BUT EVERYTHING WAS PERFECT FOOD, POOLS; ACTIVITIES,ANIMALS, CENOTE ALOT OF THINGS TO DO ON THE PROPERTY GROUNDS
Hotel and accommodations were great. I was upgraded to a better room without even asking. The preferred club was not worth the money. Nothing really speacial, besides upgraded bar, but you would have to get through the pushy VIP concierge. Did not like being harrased about coming to a sales meeting. ...
Jorge & Fidel are poolside waiter/bartender were fantastic!! The banana mama was not short of flavor or alcohol!
Room was beautiful. But my wife received bites on her legs that turned into blisters every night after waking up in the morning. She looked up on line and it said they were bed bugs. It's hard o believe with a beautiful hotel and a fantastic hotel staff that this could happen.
If your going with kid this hotel is great , food is ok but no complain at all great people . I will recomend this hotel .
They missed up with our reservations the rooms that we blocked were not available anymore so they apologize and upgraded to a better room!!! Then the check in time also was delayed to 5:00 pm instead of 3:00 pm but they offered a credit towards our stay Overall I would recommend this Resort because ...
Food is amazing. Definitely check out the French, Italian restaurants. Ginger( sushi, teppan) is good too. Lots to choose from. Breakfast and lunch buffets. One in lobby and I'm on the beach. Beautiful resort with nice clean spacious rooms. Would go back for sure
The hotel was beautiful. The staff was amazing, very friendly. So much to do without having to leave the grounds. The only downfall was our room in the Platinum section smelled like mildew/mold. The room itself was comfortable and stocked very well if not for the smell it would be a 10/10
Magnificent scuba diving adventures and fancy shopping trips belong on your Riviera Maya, Mexico, itinerary.
Don’t settle for anything less than luxurious on your next vacation in Riviera Maya.
Begin your trip with some extravagant adventures. Scuba dive in the caverns at Cenote Dos Ojos, and charter a yacht off the coast of Playa del Carmen during sunset. Feel like the rich and famous as you shop along the ritzy boutiques at La Quinta Avenida, and treat yourself to a massage on the beach with the waves as your sound track. Embark on a private tour of the ruins at Tulum for a unique perspective of the ancient fortress, and then retreat to one of the best luxury hotels in Riviera Maya. These first-class accommodations will spoil you with swanky amenities, from ocean views and private beaches to fine restaurants and upscale décor.
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