Ratings based on 76 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
74% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Mac

Puede mejorar

Posted Mar 23, 2015
Al llegar no tenían disponible la habitación que solicite con cama queen size me comentan que es sujeto a disponibilidad, si no tienen disponible se debería de bloquear la opción para recogerla en internet. La regadera no tenía buena presión y el agua salia fría tibia y de repente caliente, a parte de que se nos lleno todo el pasillo de agua debido a que el escalón de la regadera o tenía una fuga o no es suficiente para contener el agua
2 out of 5
by A verified traveler

Not good.

Posted Mar 15, 2015
Have stayed in the past. Hotel suffers from lavk of maintenance. Not good.
3 out of 5
Recommended
for Couples
by A verified traveler

hotel economico

Posted Feb 24, 2015
Pros: lo mejor del hotel es el precio
Cons: el personal de recepcion, el ruido del elevador tin ton toda la noche.
Es un hotel economico, agradable, lejos de la playa y de la quinta avenida, en general esta bien.
3 out of 5
Recommended
for Students
by A verified travelerfrom New York, NY

Budget hotel not too far from the beach

Posted Dec 29, 2014
Pros: Price Close to numerous parks. E.g. XCaret is 12 minutes ride for 150 pesos ($12).
Cons: Water pressure and quality in the shower. Provide a safe in the room.
Location: Mamita's beach. XCaret and XPlor parks
Water Pressure in the shower was as weak as a dying man's pulse. Also the water stinks - but that's generally true of all hotels in Playa Del Carmen or Cancun. There was no hair dryer but when asked they did provide one. The beach is a little too far for a walk but you can take a cab for 700 pesos ($5). The complimentary breakfast includes only cereals, bread, milk and orange juice. There is no safe in the room. Hotel staff don't speak English but the receptionists do, so not a big deal.
2 out of 5
by A verified traveler

worst service

Posted Sep 23, 2014
Cons: customer service
i had the worst service here in this hotel. first of all they ask for a deposit for everything when the hotel price includes it. whatever they prompted for food they didn't have it. toaster was broken. when arriving to hotel everyday they didn't greet you instead they gave a horrible look. i had never experienced a service like this in all the hotel i have stayed especially when traveling to Cancun. the rooms were supposedly cleaned but they just did the beds and exchanged the towels so i think they did, garbage was still there. i just don't recommend this place you can find a better hotel and a better price. also if you are doing packages for parks make sure you find a hotel that provides you with the bus to their location or near it. i had to pay an additional fee for a taxi to get me to my bus everyday. for some reason they didn't deliver or pick you up from this hotel.
3 out of 5
Recommended
for Families
by rossy

muy caro para el servicio que brindan

Posted Apr 24, 2014 on Hotels.com
la atencion de los chicos del hotel es muy atenta pero el hotel es demasiado caro para lo k ofrecen puesto que hemos estado en otros hoteles mas barato y por mucho mejor en sus instalacioines. definitivamente no regresare.
3 out of 5
Recommended
for Business Travelers
by aristeo avilafrom merida, yuc

servicio incompleto

Posted Apr 22, 2014 on Hotels.com
Me temo que no reservare de nuevo por este medio en virtud de que mis viajes son principalmente de trabajo y por ende requiero una factura fiscal como comprobante misma que no pude obtener en esta ocasion
3 out of 5
Recommended
by rossyfrom cd. del carmen, camp.

mal servicio

Posted Apr 21, 2014 on Hotels.com
la ubicacion es buena, el cuarto no es nada sorprendente, la atención es buena pero el hotel es demasiado caro para el servicio que brinda definitivamente no regresare.
3 out of 5
Recommended
for Couples
by SHEILAfrom MERIDA

MUY FRIO

Posted Mar 21, 2014 on Hotels.com
EL HOTEL ES MUY FRIO, RESERVAMOS CAMA KING Y NO NOS LO RESPETARON, LAS SABANAS SON MUY DELGADAS Y NO HAY COBERTORCITO
2 out of 5
by kida

bad hotel

Posted Feb 2, 2014
Not so cheap hotel, but very cheap quality. in everything.