Maroma Resort and Spa by Orient-Express (Playa del Carmen, Mexico)

Rooms & Rates

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Room type

Deluxe Garden View - European Plan


1 kingBalcony. Desk. CD player. Television with complimentary TV Internet access. Complimentary wired and wireless Internet access. Laptop-compatible safe. Minibar. Ensuite bathroom with shower/tub combination. Bath amenities include designer toiletries and makeup/shaving mirror. Slippers. Air conditioning and ceiling fan.

Deluxe Ocean View Room - European Plan


1 kingBalcony. Desk. CD player. Complimentary wired and wireless Internet access. Laptop-compatible safe. Minibar. Ensuite bathroom with shower/tub combination. Bath amenities include designer toiletries and makeup/shaving mirror. Slippers. Air conditioning and ceiling fan.

Oceanview Junior Suite - European Plan


		1 kingBalcony. Private plunge pool. Separate sitting area. Desk. CD player. Complimentary wired and wireless Internet access. Laptop-compatible safe. Minibar. Ensuite bathroom with shower/tub combination. Bath amenities include designer toiletries and makeup/shaving mirror. Slippers. Air conditioning and ceiling fan.

Oceanview Master Suite - European Plan


		1 kingBalcony. Private plunge pool. Separate sitting and dining areas. Desk. CD player. Complimentary wired and wireless Internet access. Laptop-compatible safe. Minibar. Ensuite bathroom with shower/tub combination. Bath amenities include designer toiletries and makeup/shaving mirror. Slippers. Air conditioning and ceiling fan.

Oceanfront One Bedroom Suite - European Plan


		1 kingBalcony. Private plunge pool. Separate sitting and dining areas. Desk. CD player. Complimentary wired and wireless Internet access. Cordless phone. Laptop-compatible safe. Minibar. Ensuite bathroom with shower/tub combination. Bath amenities include designer toiletries and makeup/shaving mirror. Bathrobes and slippers. Air conditioning and ceiling fan.

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There is only room left for . More rooms of this type may be available at higher rates. There are only rooms left for . More rooms of this type may be available at higher rates.

Hotel Policies & Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

Policies

Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Check-in time starts at 3 PM
Check-out time is Noon
Minimum guest age is 14
Pet policy - dogs and cats only
Maximum number of pets per room - 1
Pet maximum weight in lb is 10
No elevators
Minimum check-in age is 16

Special Check-In Instructions

The resort provides luxury and private airport transportation at the cost of USD 280 (roundtrip) or USD 140 (one way). Guests needing this service should contact the resort with flight details at least 24 hours prior to arrival, using the number on the reservation confirmation received after booking.

Awards and Affiliations

Maroma Resort and Spa by Orient-Express is listed in the 2009 Condé Nast Traveler Gold List of the world's best places to stay and the 2009 Travel + Leisure 500. This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests. The property is a member of Orient-Express.

Accessibility Options

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.

Accessible bathroom

Property Amenities

This Playa del Carmen hotel has its very own private beach. Maroma Resort and Spa by Orient-Express features a full-service spa, a marina, and 3 outdoor swimming pools. The hotel offers a restaurant and a coffee shop/café.A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast. Public areas are equipped with complimentary wired high-speed Internet access.

Business-related amenities at this 5-star property consist of audio-visual equipment, a meeting/conference room, and small meeting rooms. This luxury hotel also offers a health club, a fitness facility, and a sauna. For a surcharge, an area shuttle is available to guests. Complimentary parking is available on site.

Air-conditioned public areas
Total number of rooms - 65
24-hour front desk
Banquet facilities
Bar/lounge
Business services
Complimentary breakfast
Concierge services
Dry cleaning/laundry service
Fitness facilities
Full-service health spa
Arcade/game room
Gift shops or newsstand
Beach/pool umbrellas
Media library
Airport transportation
Wired (high-speed) Internet access - complimentary
Area shuttle (surcharge)
One meeting/conference room
Rooftop terrace
On-site car rental
Tour assistance
Room service
Laundry facilities
Library
Massage - spa treatment room(s)
Medical assistance available
Audio-visual equipment
Restaurant(s) in hotel
Safe-deposit box at front desk
Shopping on site
Swimming pool - outdoor
Beauty services
Coffee shop or café
Umbrella

Video library
Complimentary newspapers in lobby
Currency exchange
Doorman/doorwoman
Event catering
Express check-in
Express check-out
Hair salon
Health club
Number of outdoor pools - 3
On-site medical assistance available
Billiards or pool table
Tours/ticket assistance
Marina on site
Multiple small meeting rooms
Parking (free)
Valet parking
Patio
Pool table
Porter/bellhop
Private beach
Room service (24 hours)
Free guest parking only during stay
Year Built - 1995
Tennis on site
Sauna
Security guard
Shoe shine
Fax machine
Garden
Photocopy machines
Spa services on site
Steam room
Wedding services

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Maroma Resort and Spa by Orient-Express, Playa del Carmen, Mexico, Property Amenities Pool

Rooms

Maroma Resort and Spa by Orient-Express offers 65 air-conditioned accommodations, which are accessible via exterior corridors and feature CD players and minibars. Rooms open to balconies. Each accommodation is individually furnished and decorated. This Playa del Carmen hotel provides complimentary wired and wireless high-speed Internet access.

Bathrooms include shower/tub combinations, slippers, makeup/shaving mirrors, and designer toiletries. Business-friendly amenities include desks and complimentary newspapers, as well as multi-line phones with voice mail. Additionally, rooms feature laptop-compatible safes and welcome amenities. In-room massages, hair dryers, and wake-up calls can be requested. A nightly turndown service is provided and housekeeping is offered daily. Renovation of all guestrooms was completed in October 2008.

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Maroma Resort and Spa by Orient-Express, Playa del Carmen, Mexico, Rooms Guest Room

Room Amenities

CD player
Ceiling fan
Complimentary newspaper
Air conditioning
Climate control
Voice mail
Direct-dial phone
Multi-line phone
Minibar
Complimentary bottled water
Wake-up calls
Daily housekeeping
Turndown service
Designer toiletries
Private bathroom
Extra towels/bedding in room
Makeup/shaving mirror

Hair dryer (on request)
Shower/tub combination
Slippers
Iron/ironing board
Desk
Window opens
Welcome amenities
Patio
Balcony
Access via exterior corridors
Speakerphone
Wireless high-speed Internet access (complimentary)
Wired high-speed Internet access (complimentary)
In-room safe (laptop compatible)
In-room massage available
Individually furnished
Individually decorated

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Dining

Maroma Resort and Spa by Orient-Express has a restaurant serving breakfast, lunch, and dinner. Guests are offered a complimentary continental breakfast. 24-hour room service is available.

Recreation

A private beach, a marina, and a health club are featured at the hotel. 3 outdoor swimming pools are on site along with a sauna and a steam room. Other recreational amenities include a fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Golf - driving range nearby
Whale-watching nearby
Helicopter/airplane tours nearby
Skydiving nearby
Fishing nearby
Ecotours nearby
Golf lessons available nearby
Boat launch on site
Horse riding/rental on site

Kayaking on site
Pilates classes on site
Sailing on site
Swimming on site
Yoga classes/instruction on site
Windsurfing nearby
Snorkeling nearby
Scuba diving nearby

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Spa

The on-site spa has massage/treatment rooms. Services include facials and body treatments.

Body treatments

Facial treatments

Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at Maroma Resort and Spa by Orient-Express

4.9

out of 5

avg. guest rating

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Showing 1 - 10 results (of 14) · See more Maroma Resort and Spa by Orient-Express reviews

roberto s from ny ny

5.0

out of 5

“absolutely perfect”

as nice as you can get. staff was unbelievably attentive. gorgeous grounds. ideal location. will definitely return.

Eran from St. Louis

5.0

out of 5

“Excellent, again”

Simple and true Mexican hotel. No high rise or super contemporary resort. Just an amazing and authentic getaway. Entirely beachfront with the best staff imaginable. A stretch of Maroma beach beyond compare.

A Traveler from Miami

5.0

out of 5

“Amazing vacation spot”

We just got back from 4 days at maroma. Highly recommend it. Rooms were beautiful and romantic. Beach was spotless. Loved the day beds on the beach. Food was delicious. Staff was so friendly. Definitely can't wait to go back! Romantic getaway with authentic mexican flair.

A Traveler from Bellevue, WA

5.0

out of 5

“Fantastic hotel”

Honeymooners, make sure you ask for a honeymooners room (not close to others rooms so you can have privacy).

Delphine J from Atlanta

5.0

out of 5

“Relaxing paradise!”

If you want an action packed vacation this is NOT the place for you! Maroma is an oasis for relaxation, a hidden treasure, a very special place! On arrival don't be surprised by the long gravel drive through the jungle! In fact I do not recommend the expedia recommended transportatiion, they could nit even find the resort - it is nit on the radar of the thousands of tourists being bused into the huge all inclusive resorts! Pay a few extra dollars and arrange for the hotel to pick you up. On arrival you feel like you are arriving at a private Mexican home and you are greeted by welcoming staff and given a drink and a tour of the hotel, the rooms are very comfortable, the staff are attentive, breakfast is a delicious meal of freshly baked pastries, fresh fruits and juices and several egg choices. The food is amazing, great cocktails at Freddy's bar and a big wine list, although it is not cheap! The beach is 20 steps from the room and has huge double comfortable sun beds! Clear blue waters and soft white sand! A well equipped gym, 3 pools that were empty! A beautiful spa - try the Tamazcal on the beach - a wonderful Mayan cleansing ritual! We had a relaxing and rejuvenating stay in this beautiful, peaceful resort, we will definitely recommend it and we will return, an absolutely amazing vacation experience!

Getting there

Use the hotel transportation to meet you at the airport. This is a quiet hidden resort.

Must see

We took the semi private tour to the ancient Mayan city if Tulum, a fabulous trip 4 hours start to finish in an air-conditioned Suv with a knowledgeable tour guide.

Charlie V from Dallas, TX

5.0

out of 5

“AMAZING EXPERIENCE!”

OUTSTANDING IN EVERY WAY! HAS TO BE ONE OF THE MOST ROMANTIC PLACES ON EARTH...

Area recommendations

visiting the Mayan ruins at Tulum is a MUST day trip...

Sandy M from Cypress, TX

5.0

out of 5

“First Class!”

This was our first trip to the Riviera Maya. Maroma was truly amazing!! My husband and I spent one week and have never felt so welcomed and pampered. The service and attention to details were outstanding! Although we were there during the off season (September) and only El Restaurante was open, we did not tire of the menu. You could request anything and the chef would accommodate. Breakfast was outstanding! Loved the Chaya juice and the dragonfruit!! I experienced the Kinaan Ritual at the Spa and it was truly blissful!! Husband went scuba diving for the first time and loved it so much, he had to go again! Our room was wonderful with a fantastic view (Oceanview). Hospitality arranged a taxi for a day and we went to the ruins of Coba, visited 2 Cenotes and Playa Del Carmen. You really could do as little or as much as you wanted. We would highly recommend Maroma Resort & Spa! Great place to reconnect, relax and enjoy God's beauty! The only part we didn't like was leaving!!

A Traveler from Chicago, IL

5.0

out of 5

“Loved it!!!”

To keep it brief, we absolutely loved our stay at Maroma! It was everything we expected and then some. The grounds/beach were stunning. The rooms are very nice, although ours was a bit on the small side, we didn't mind that a lot. The room was nicely decorated, and was kept extremely clean. But the most amazing aspect of the resort is the service. Simply unbelievable, and the best service we've experienced at any resort we've ever stayed. We stayed a week, but after a couple days people were already calling me by my first name, and everyone there is so friendly. The food is excellent, although by the end of the week we were wishing for a little more variety since we didn't want to travel off resort too much. But that is really the only complaint. We'll be back for sure.

A Traveler from Chester, NJ

3.0

out of 5

“Close but no Cigar”

Overall we liked the hotel, however we do have a few caveats. The beach is absolutely world class, one of the best. The room we were booked into was Ocean front, but it was no bigger than a shoebox. We had to upgrade to a larger room. Service on the beach is first rate - Segio is the best. Breakfast is free but the menu never varies and gets old after 3 days. Lunch is their best meal. Dinner menus were limited and the food was very average. Dinner costs were crazy. $85. for lobster! We went off property for most dinners and paid almost 1/3 of that for lobster. Service in the restaurants was very poor. Very nice and friendly but poorly trained and disorganized. Overall, a beautiful hotel that could be really great with some training, a better chef and some attention to detail.

Area recommendations

Riviera Maya was a great place to stay. Great beaches. Not much in the way of restaurants. Cancun is too far to travel for dinner. Playa Del Carmen is very touristy, with mostly poor to average restaurants.

Randy from Wisconsin

5.0

out of 5

“Best Resort in Mayan Riviera”

Maroma is a special place that is asthetically beauitful, with delicious food and a staff that is undoubtably second to none. Maroma is one of our favorite places in the world.

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Showing 1 - 10 results (of 14) · See more Maroma Resort and Spa by Orient-Express reviews

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