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TripAdvisor Traveler Rating
TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travelers. The traveler rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsProperty Amenities
In addition to a full-service spa and a golf course, Mayan Palace Riviera Maya Resort features an outdoor pool, a health club, and a spa tub. Dining options at the condominium resort include a restaurant and a coffee shop/café. Guests can unwind with a drink at one of the condominium resort's bars, which include a poolside bar and a bar/lounge.
This Playa del Carmen condominium resort also offers a fitness facility, a sauna, and a steam room. For a surcharge, a roundtrip airport shuttle is available to guests. Onsite parking is complimentary.
Rooms
Mayan Palace Riviera Maya Resort offers 663 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies. Televisions come with premium cable/satellite channels.
Bathrooms include separate bathtubs and showers, phones, and complimentary toiletries. Business-friendly amenities include direct-dial phones with voice mail; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Extra towels/bedding and wake-up calls can be requested. Housekeeping is provided daily.
Room Amenities
Dining
Mayan Palace Riviera Maya Resort has a restaurant serving breakfast only. 24-hour room service is available.
Recreation
A golf course and a health club are featured at the condominium resort. An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna, a steam room, and a fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
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Showing 1 - 3 results (of 3)
“Convenient Location”
This is one of several large resorts on the "Mayan Rivera" and this was our second visit to this facility. It is convenient to Puerto Moreles and Playa del Carmen along with many archaeological sites. It's helpful to have a car if one wants to get out and about; otherwise one would have to hire a taxi or arrange for tours. There is not a good beach at the hotel, but good snorkeling is available in Puerto Moreles, Akumel and other towns. The less visited archaeological sites are especially interesting--Ek Balam (eat lunch at Hotel El Meson del Marques in Valladolid), Muyil and Xel-Ha (just beyond the entertainment facility of the same name). Swim in the cenote at Xel-ha. Negatives-one must pay for Internet access and bottled water.
“Don't think it's a hotel, it's a time share!!”
I will never stay here in my life again. I don't recomend it either. I went for my honeymoon so I reserved a room with a king size bed. When we got there we got a small room with 2 full beds. So when I told them that this was a mistake all they had to say was that they only have rooms with 2 full beds and suites with king size beds but for a higher price. After trying to fix this mess until 2 in the morning and trying to cancel it with expedia they offered the suite with the king at the same price. But the damage had been done, they were rude and just didn't care to stand by my reservation because basically they let you reserve something they can't offer. It's too big of a place, you have to wait for the mini trolley to take you everywhere. There is no insulation in the rooms so at 7 am you wake up to every noise and sound around you. They also call you every morning at 8 am to offer you a "welcoming package" which stands for "timeshare sales pitch". The beach is horrible, if you like to swim, forget it! That's just not happening due to the rocks. It's just not worth it. They should advertise only what they can offer. Expedia was really good at helping us out by phone. Take all the numbers when you travel, you will need them in cases like this.
“The bed was hard as a rock.”
The studio had no kitchen. No refirge and mo microwave. To far from the ocean. Beach had no water access. It was two rocky.
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The preferred airport for Mayan Palace Riviera Maya Resort is Cancun, Quintana Roo (CUN-Cancun Intl.) - 31.4 km / 19.5 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
