Ratings based on 389 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
86% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from NOVE SCOTIA

CANADA DAY !!!!!!!!!!!

Posted Jul 14, 2014
WE ARRIVED AT THE NOW SAPPHIRE ON CANADA DAY, WE HAD OUR T-SHIRTS ON FOR THE CELEBRATION, UNFORTUNATELY THERE WASN'T ONE. THAT WAS OK UNTIL JULY 4 TH CAME AROUND AND THERE WHERE BANNERS FLYING AND LITTLE FLAGS FOR OUR DRINKS, MUSIC PLAYING, AND A STATUE OF LIBERTY PUT UP. WE ALSO THINK THERE WAS A SPECIAL DINNER BUT I GUESS AS CANADIANS WE WERE NOT INVITED SO I AM NOT SURE WHAT THAT WAS ABOUT.. VERY DISAPPOINTED CANADIAN.
Comment from Hotel Management
Jul 18, 2014 by Olivia, Hotel Management
Dear Sir / Madam, Thank you very much for sharing your comments on Expedia. The 4th of July dinner was for all our guests. You did not require a special invitation. Please accept our sincere apologies for any inconvenience. Your very valuable feedback will be shared with the involved departments. We really hope to have the opportunity to welcome you back and restore your confidence in our service. Sincerely yours, Olivia Rodríguez Social Media Coordinator
5 out of 5
Recommended
for Everyone
by A verified traveler from Exton, PA

Beautiful beach, but water full of algae...

Posted Jul 11, 2014
Loved mostly everything about the resort, but the water....pictures featured are deceiving, the water is on the green side, not blue..due to heavy presence of algae...choose to stay in Cancun hotel zone if this is really important for you.. Otherwise, great time: delicious food, presentation and service; friendly staff (for the most part), beautiful oceanview rooms w/Jacuzzi on balconies, beautiful and lively centeal pool w/swim-up bar; great music and dancing in disco nightclub. I only attended one of the shows - Rock Circus and Comedy Show - and it was really fun!!! Didn't make it to the other ones.... Dinner at Chibu (Mediterranean) is top-notch; didn't try Paramount (French) as it's adults only, nor Lemongrass (Asian)...Blue Grill is fantastic for outdoors (right besides the ocean) dining. The entertainment team is not the best I've come to love and expect at a 4 stars resort...they need major improvements in this area...but, the one activity I did enjoy and took part in every day was water aerobics :) Resort overall is beautiful; lush vegetation, beautiful grounds, open architecture with expansive lobby...
Comment from Hotel Management
Jul 15, 2014 by Olivia, Hotel Management
Dear Oana, Thank you for sharing your feedback on Expedia. We are happy to read you had a great stay at our resort. Our Executive chef will be so glad to read your comments about the food. Thank you for your good comments about the rooms, pools, shows and service provided by the staff. They will be so happy to read your fabulous comments about their work. Thank you on behalf of them. We very much appreciate your comments that help us to continue improving our facilities and services. We wish to have the privilege to welcome you again in the near future Cordially yours, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun
4 out of 5
Recommended
for Everyone
by A verified traveler from cleveland, ohio

Big hotel, beautiful lobby, awesome entertainment

Posted Jul 9, 2014
Everything was excelent, good food, good drinks, great entertainment team, but we were disapointed about the ocean. We expected to see that beautiful Blue turqoise water of the carribean we used to see every year but here it was a pretty dirty color and a lot of plants coming from the ocean. And another not too great thing was that AC was not working very good in the restaurants.
Comment from Hotel Management
Jul 12, 2014 by Olivia, Hotel Management
Dear Carmy, Thank you for choosing us to spend your vacation at Now Sapphire Riviera Cancun. We are pleased to read you had a great stay at our resort. We appreciate your time to share your valuable feedback through Expedia. We will share your comments with the entire staff, especially with our Entertainment team. We very much appreciate your comments that help us to continue improving our facilities and services. We really hope to welcome you again in the near future. Warmest regards, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from b

Fantastic relaxing small resort

Posted Jul 6, 2014
I booked this trip at the last moment but loved everything about it. The resort is the smallest I have been to and I loved that aspect. The food was exceptional. The service was very good, and the entertainment crew was fun, approachable without being obnoxious and overbearing as at some resorts.
Comment from Hotel Management
Jul 7, 2014 by Olivia, Hotel Management
Dear Sir / Madam, We appreciate your taking the time to write and share your review on Expedia. It's been a pleasure to have you at our resort. We are so glad to read you enjoyed the food, entertainment and service provided by the staff. We look forward to welcoming you back soon. Cordially yours, Olivia Rodríguez Social Media Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler from new york

Needed vacation

Posted Jul 2, 2014
The hotel is beautiful, the staff is very helful. Drinks and food were good. I will skip the french restaurant. They will try to sell you kind of a time share. Do not waste your time. You can only find a great deal online. Overall, i will go back
Comment from Hotel Management
Jul 7, 2014 by Olivia, Hotel Management
Dear Mel, Thank you very much for sharing your review on Expedia. We are glad to hear you enjoyed your stay at our resort. Your feedback will be shared with the operations staff to improve our service in all possible ways. We hope to have the opportunity to welcome you back soon. Cordially yours Olivia Rodríguez Social Media Coordinator
5 out of 5
Recommended
for Everyone
by A verified traveler from Tampa, FL

Amazing pool , food and service.

Posted Jun 20, 2014
Pros: Service is wonderful, room is comfortable.
Cons: Need more options for car rentals and shuttle service to cancun and airport.
Location: Go the ruins, Tulum is close by. Go see a cenote (Aktun Chen), or swim with whale sharks in Cancun. Many day trips to choose from. Just book at hotel.
Great food and pool bar ! Service is very attentive. Beach is very clean. Room is super comfortable with nice views. Resort area is beautiful. Pool area is large and the pool swim up bar is fun ! Super clean and beautiful. Can swim with the whale sharks, book the trip at the hotel. Amazing experience.
Comment from Hotel Management
Jun 25, 2014 by Olivia, Hotel Management
Dear Tara, It is a great satisfaction for us to know that we exceeded your expectations and you have enjoyed your visit with us. It is very gratifying for Now Sapphire Riviera Cancun to read throughout your comments and realize that your vacation was pleasant enough to share your experience on Expedia. Thank you for your comments about beach, room and the service provided by the staff. We hope to welcome you back soon. Warmest regards, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun
3 out of 5
by A verified traveler from ohio

Hotel has potential but needs work

Posted Jun 1, 2014
Pros: Beach
Cons: Food, more variety, not shutting down multiple restaurants in a day,better quality. Not watering down all the alcohol. Not over working staff.
Location: Catamaran was a lot of fun
Beautiful surroundings but the food situation is not good, musty hotel room with mildew smelling pillows. Majority of wait staff is unfriendly even after tipping well. It seems the staff is over worked which could be the reason for the poor attitudes so I felt bad for them. But nonetheless when your paying a lot per person for a trip and your getting bad vibes with a bad smelling room and terrible food and watered down drinks all week it leaves you disappointed. Don't usually like to complain but just trying to help future travelers in making decisions. The resort has potential but they need to stop cutting corners to try and save money. And the harassment of buying time shares while trying to relax is very annoying. Also they do the exact same activities every day. Zumba and water aerobics right by the pool bar, makes having a cocktail in the pool not very fun. That should be held elsewhere. Night life tends to be in a closed theater instead of outside by the beautiful beach.
Comment from Hotel Management
Jun 16, 2014 by Olivia, Hotel Management
Dear Sir / Madam, Thank you very much for sharing your valuable comments on Expedia. We will share your feedback with the entire staff. We will address your comments with the UVC supervisors, to let them know your thoughts. Once again thank you for your feedback and we hope to have the opportunity to welcome you back and restore your confidence in our service. Cordially yours, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun
Comment from Hotel Management
Jun 5, 2014 by Olivia, Hotel Management
Dear Sir / Madam, Thank you for sharing your feedback with us and for taking the time to post a review on Expedia about your stay with us. We appreciate and value your comments and will share them with the staff to improve our service in all possible ways. We always work with the whole purpose to make our guests feel as comfortable as possible We very much appreciate your comments that help us to continue improving our facilities and services. We wish to have the privilege to welcome you and restore your confidence in our service. Sincerely yours, Olivia Rodríguez Social media Coordinator info.nosrc@nowresorts.com
5 out of 5
Recommended
for Everyone
by Bart from ct

Perfect place for young parents and couples

Posted May 28, 2014
Just return from Mexico. Spend there the week of May 14-20. Little disappointed from the weather:-( 70% cloudy with 30% rain every day. Great restaurants and entertainment! Room tip: recommend pick room in building 2 is close to the beach and pools.
Comment from Hotel Management
May 30, 2014 by Olivia, Hotel Management
Dear Bart, Thank you choosing our resort to spend your vacation. We are glad to read you enjoyed your stay at Now Sapphire Riviera Cancun. We hope to welcome you back soon. Cordially yours, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun
5 out of 5
Recommended
for Everyone
by May from New York, NY

Relaxing stay

Posted May 26, 2014
Cons: The food at Paramour -- some dishes were too salty, and the sea food such as the scallops were overcooked.
Location: Hotel bike tour to Puerto Morelos for cheap items; tours to Xplor for zipline and to Tulum Ruins; Playa del Carmen for some shopping.
We stayed at the resort for 7 days and totally enjoyed ourselves. Overall, the staff were very friendly, and the activities on site were also very good (free biking tours to town, yoga, zumba, archery, movies, nightly entertainment etc). We really liked the food at the buffet, especially the green juice that was offered in the morning; it was excellent in detoxifying and cleansing the digestive system! As for the specialty restaurants, no reservation is needed, so go early if want to eat on time. For the specialty restaurants, we liked the food at the Cibu and Lemongrass the most for dinner, and at Bluewater Grill for lunch. The free wifi throughout the facility was strong and stable; love it that they offer each room its own personal free wifi spot so that you don't have to worry about sharing it with others and slow down the internet speed during heavy traffic. The pool was beautiful, however, during our stay, there were a lot of seaweed being washed ashore and floating in the ocean, so the beach was not as nice as some people would like.
Comment from Hotel Management
May 30, 2014 by Olivia, Hotel Management
Dear May, Thanks very much for your nice words; it is always a huge accomplishment for our staff and management to hear that you liked the resort, even more when you had a nice experience at ou resort. We are glad to read you enjoyed your stay and the service provided by the staff. We will share your feedback with the entire staff. We look forward to welcome you back soon to the Now Sapphire Riviera Cancun! Greetings from sunny Cancun! Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun
1 out of 5
by libby from new york

terrible food but close to the beach

Posted May 24, 2014
Pros: this hotel had a great view.
Location: great snorkeling and parasailing
my fiance and i stayed 3 nights for a quick getaway from stressful work. fiancé is a fireman and i an emt. we were looking forward to a quick easy relaxing getaway but as soon as we went into our room i went straight for the bed after our flight only to find two stains on my side of the bed we complained about it they said they would come up and change the sheets. further they stated they did not have anymore of those sheets so we asked to be changed from this room. the following room they put us in had a HUGE cockroach with wings. once that situation was taken care off we found out that my fiance who only packed shorts since he is on vacation and did not realize he needed to pack pants for a place with weather in the 90,s was turned around from TWO restaurants. we were very hungry. we then proceeded to eat at the blue water grill only to find the food being terrible. we were unable to try any other restaurant due to the dress policy WHICH DEFEATS THE WHOLE PURPOSE OF AN ALL INCLUSIVE RESORT and room service food was TERRIBLE. the saddest food we have seen in all our vacations. extremely unpleased. the only thing we liked was the quesadillas!! the drinks were horribly sweet and did not taste like the "premium" drinks that they claimed to have! was EXTREMLY unpleased!i would ABSOLUTELY NOT recommend this hotel to a friend. i will stick to the hotels we know that will not have any of these problems much less molding all along the bathroom walls for a "FOUR STAR " HOTEL.
Comment from Hotel Management
May 26, 2014 by Olivia, Hotel Management
Dear Sir /Madam, Thank you for sharing your comments with us through Expedia about your recent stay at our resort. Please accept our sincerest apologies for an experience, which left you overall dissatisfied. We value our guests’ feedback because this is the way we can know about our distinguished guests experiences as well as to have the opportunity to improve our service We hope you give us the opportunity to regain your confidence and that you make experience the quality of our service that characterizes us. Sincerely yours, Olivia Rodríguez Social Media Coordinador