Ratings based on 508 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
86% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom charlotte, NC

Posted May 18, 2015
Great resort, very friendly staff (especially Vicento and Filberto at the swinging chair beach bar), great food, awesome resort style pool. The only negative- dirty ocean/beach with lots of see weed
Comment from Hotel Management
May 20, 2015 by Olivia, Hotel Management
Dear Guest, Thank you for sharing your review on Expedia about you recent stay at the Now Sapphire Riviera Cancun. We are so pleased to read you had a great time at our resort. We will share your comments with the entire staff, especially with Fiilberto and Vicente. Thank you on behalf of them. We really hope to welcome you back in the near future. Best regards, Olivia Rodríguez Social Media Coordinator
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toledo, OH

Beautiful Resort! You are going to love it!

Posted May 9, 2015
My girlfriend and I LOVED this resort. The staff at Now Sapphire Riviera Maya were excellente! The pool is huge and you could tell they take pride in how everything looks and how clean everthing is around the resort. The bartenders at the swim up bar and the lobby bar are very attentive and mix very tasty drinks. The Now Entertainment team is full of energy and do a great job getting everybody excited and making sure everybody's having fun. The meals at the restaurants were very good too. We went during Cinco de Mayo and thoroughly enjoyed the Mexican Dinner set up that evening in the theatre with the Mariachi band playing on stage. The food was DELICIOUS! We've been to several resorts together and so far this has been our favorite!
Comment from Hotel Management
May 11, 2015 by Olivia, Hotel Management
Dear Guest, We are glad to hear about your stay at the Now Sapphire Riviera Cancun and for sharing your wonderful feedback on Expedia. We are ecstatic to hear that you enjoyed every area, activities and the delicious food!, which gives us the motivation to keep up with this hard and team work. We so happy to read you enjoyed the Cinco De Mayo activities, show and the Mexican dinner! We will share your fabulous review with the operations staff, especially with our Now Entertainment team! Once again thank you for your comments and we hope to welcome you back in the near future. Best regards, Olivia Rodríguez Social Media Coordinator
4 out of 5
Recommended
for Everyone
by A verified travelerfrom México

BUEN HOTEL

Posted May 5, 2015
Pros: Instalaciones y alimentos
Cons: La cama debe ser un poco mas cómoda para poder descansar bien.
Location: Está bien ubicado para realización de actividades acuáticas y lugares interesantes por conocer.
El hotel brinda un buen servicio, la comida es variada y rica. En cuanto a la Playa no me tocó el color turquesa que distingue las playas de la zona, supongo fue por la temporada. Recomendaría el hotel.
Comment from Hotel Management
May 6, 2015 by Olivia, Hotel Management
Estimado Huésped, Muchas gracias por tomarse el tiempo de escribir su reseña en Expedia sobre su reciente estancia en Now Sapphire Riviera Cancún. Estamos encantados de saber que disfrutó su estancia en nuestro hotel y con gusto compartiremos sus comentarios con el comité de operaciones del hotel. Muchas gracias de saber que recomendaría nuestro hotel. Esperamos tenerle de vuelta en un futuro no lejano. Saludos cordiales, Olivia Rodríguez Coordinadora de Redes Sociales Now Sapphire Riviera Cancún
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Qro

Bonito Hotel

Posted May 3, 2015
Tuve una estancia muy agradable, tiene bonitas instalaciones, buenos restaurantes, área para niños grande, en general me gusto y claro a volvería!
Comment from Hotel Management
May 4, 2015 by Olivia , Hotel Management
Estimado Huésped, Muchas gracias por compartir su reseña en Expedia acerca de su reciente estancia en Now Sapphire Riviera Cancún. Esperamos tenerlos de regreso muy pronto. Saludos cordiales, Olivia Rodríguez Coordinadora de Redes Sociales Now Sapphire Riviera Cancún
4 out of 5
Recommended
for Everyone
by A verified travelerfrom st paul

Posted May 1, 2015
Awesome entertainment crew, great staff, great food. Only set back, way too many kids...definitely a family resort.
Comment from Hotel Management
May 4, 2015 by Olivia, Hotel Management
Dear Guest, Thank you for sharing your review on Expedia. We are happy to read you had a wonderful time at our resort. We will share your feedback with the Operations staff to let them know your great comments! We really hope to welcome you back soon! Best regards, Olivia Rodríguez Social Media Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler

Now sapphire - spring break 2015

Posted Apr 5, 2015
We had a very nice and relaxing time! The kids were able to be around safely with their friends - and enjoy the different activities together.
Comment from Hotel Management
Apr 9, 2015 by Olivia, Hotel Management
Dear Guest, Thank you for sharing your comments about your recent stay at Now Sapphire Riviera Cancun. We re so happy to read you and your family had a wonderful time at our resort. We really hope to welcome you back very soon! Warmest regards, Olivia Rodríguez Social Media Coordinator
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Greenwich CT

Nice family all-inclusive resort

Posted Mar 31, 2015
Pros: The location!!
Cons: The food!! Not great!
Location: Plenty of activities fairly close by and easy to get to.
We had a wonderful and relaxing vacation at this resort. It's a short drive from Cancun Airport, 5 minutes from the charming town of Puerto Morelos and 25 mins to Playa del Carmen. Lovely setting with very friendly and helpful staff.
Comment from Hotel Management
Apr 2, 2015 by Olivia, Hotel Management
Dear Guest, Thank you for sharing your expedia on Expedia about your stay at Now Sapphire Riviera Cancun. We are so happy to read you had a wonderful and relaxing vacation at our resort. We really hope to welcome you back soon! Best regards Olivia Rodríguez Social Media Coordinator
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bayern

Hotel ist super, sehr freundliches Personal

Posted Mar 29, 2015
Pros: Die Lage und die wunderschöne Anlage die sich in die Breite zieht, anstatt Wolkenkratzer. Die Menschen.
Cons: Ja! Die Stühle im Frühstücksraum (Market Place) sin Folterinstrumente, sehr unbequem, das habe ich auch letztes Jahr in der Bewertung rein geschrieben
Location: Genau in der Mitte zwischen Cancun und Playa del Carmen, alle Sehenswürdigkeiten sind gut erreichbar.
Wir waren zum 2. Mal in diesem Hotel. Die Hotelanlage ist super gepflegt mit viel liebe zum Detail. Sehr gut konzipiert mit wunderschöner gepflegter Bepflanzung. Die einzelne Häuser sind 2 Stockwerke hoch, also keine ungemütlichen Wolkenkratzer die die Landschaft verunstalten, sehr gemütlich und geschmackvoll dekoriert und möbliert, mit vielen Springbrunnen um das Hauptgebäude herum, die eine fantastische Atmosphäre schaffen. Das Personal ist freundlich und zuvorkommend, die Mexikaner sind sehr gastfreundlich. Sehr feines Publikum, keine "Ballermänner", fast nur Kanadier und US Amerikaner. Die Animation ist sehr gut und nicht aufdringlich. Die Shows sehr gut und unterhaltend. Die Lage ist ideal, zwischen Cancún und Playa del Carmen, in der Nähe der Sehenswürdigkeiten wie die Cenotes und TULUM.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Moncton, New-Brunswick

Good Service!

Posted Mar 8, 2015
Pros: Excellent Service!
Cons: Nothing
Location: Close to the airport ..
Staff polite.. Excellent Service! .. Great Food! I will go back!
Comment from Hotel Management
Mar 10, 2015 by Olivia, Hotel Management
Dear Ryan, Thank you for sharing your review on Expedia. We are so happy to read you had a wonderful time at the Now Sapphire Riviera Cancun. We really hope to welcome you back soon! Best regards, Olivia Rodríguez Social Media Coordinator
4 out of 5
Recommended
for Couples
by A verified travelerfrom Milwaukee WI

Enjoyed the grounds

Posted Mar 3, 2015
Pros: The Lemongrass restaurant offered outstanding cuisine and the adults only pool was the perfect get away from the "party scene" at the larger pool.
Cons: Better internet connection in the rooms and padded pool side chairs.
The grounds are beautiful and well maintained at this hotel. The greenery is fantastic. A few drawbacks include poor internet connection in the room and we did not like that the pool side chairs were often reversed but remained empty most of the day. We prefer the places where you can't save chairs by getting up at the crack of dawn and placing a magazine on the seat. Pool side seating should only be saved when the "user" is actually at the pool. I heard several guests saying they paid staff members to hold pool side seats and make dinner reservations - something I find distasteful when we paid for the preferred club status. All the restaurants offered unbelievable cuisine and the buffet offered some of the finest fruits and entrée options I have ever seen. The ocean front room and view were spectacular and if staying at this hotel, I would definitely upgrade to an ocean front room.
Comment from Hotel Management
Mar 6, 2015 by Olivia, Hotel Management
Dear Julie, Thank you for sharing your wonderful review on Expedia about your stay at Now Sapphire Riviera Cancun. We are so happy to read you had a fabulous stay at our resort. We appreciate your valuable comments and we will share them with the operations staff. Our executive chef will be more than happy to read that you have enjoyed the food. We woud like to commenta that we don’t take reservations for a la carte restaurants, except the Hibachi tables. Your valuable observations will be addressed to the Director of area. Thank you very much. We very much appreciate your comments that help us to continue improving our facilities and services. We wish to have the privilege to welcome you again in the near future. Greetings from sunny Cancun! Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun