Ratings based on 519 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
87% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Playa del Carmen

Pues yo no le vi los supuestos 4 diamantes

Posted Jun 17, 2015
Pros: La comida
Cons: Todo, el capitán de botones que no cuestione a los huéspedes es de mal gusto.
Location: Crococun muy bonito para los niños
Se vende como 4 diamantes conozco 5 estrellas con mejor calidad en varios aspectos instalaciones viejas,habitaciones descuidadas y simples con olor a humedad A/A viejo se ve que no han cambiado los filtros en años,almohadas con mal olor, ningún servicio de cortesía nocturna, servicio del staff regular cuando debería ser excelente por la categoría que presume ser. No te la pasas mal pero si has estado en mejores hoteles y de supuesta menor categoría no puedes evitar las comparaciones lo único bueno es la comida.
Comment from Hotel Management
Jun 20, 2015 by Coordinadora de Redes Sociales, Hotel Management
Estimado Huésped, Gracias por compartir sus comentarios en Expedia. Ha sido un placer tenerle en nuestro hotel. Valoramos el tiempo que le tomó escribir su reseña, la cual compartiremos con el Comité de Operaciones, quienes leen los comentarios de todos nuestros huéspedes a fin de mejorar las áreas de oportunidad. Esperamos tenerle de vuelta en un futuro lejano y recuperar la confianza en nuestro servicio. Reciba un cordial saludo Olivia Rodríguez Coordinadora de Redes Sociales
5 out of 5
Recommended
for Everyone
by A verified traveler from Nouveau-Brunswick

Excellent séjour...

Posted Jun 11, 2015
Pros: La propreté, la serviabilité des employés, la disposition des édifices.
Cons: l'accueil est excellent. Alléger un peu l'info à l'arrivé car les voyageurs sont fatigués. Ajouter la possibilité de pré-réservation pour les restos
Location: Situé sur la plage c'est un endroit idéal pour relaxer. Bonne animations a la piscine. Plein d'activités payantes à l'extérieur du resort.
Le `Resort` est très bien entretenu et le personnel est très serviable. La nourriture est bonne et le choix est assez varié. Il y a juste assez d'activités le jour sans trop être dérangeant pour ceux qui veulent un peu plus de tranquillité. Le soir c'est un peu plus tranquille mais a mon avis c'est bien comme cela. Le complex hôtelier est d'une bonne grandeur... tout est assez proche. Il y a beaucoup de places (chaises et palapas) de disponibles à la plage, des serviettes de plage a volonté a tous les jours. A la piscine c'est un peu plus achalandée mais avant 9h00 il y toujours de la place. La plage est garni de beau sable doux....toutefois il y a beaucoup d'algues. Bien qu'on nettoie la plage a chaque jour, on n'est pas le gout d'aller se baigner dans la mer des caraïbes. Le wi-fi a volonté c'est extraordinaire!!! Des bouteilles d'eau a volonté...également extraordinaire!!! Les gens ont du plaisir mais ce n'est pas le gros party ou tout le monde est saoul....
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 5, 2015
The hotel was very nice beautiful place, the only thing that was wrong was the shower in the room. All the food was great, the pool area, the bar all great.
Comment from Hotel Management
Jun 9, 2015 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for sharing your review on Expedia about your stay at our resort. All of the comments are shared with the Operations Committee to improve our service. We really hope to have the opportunity to welcome you back in the near future. Best regards, Olivia Rodríguez Social Media Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

First stay at a Now resort

Posted Jun 3, 2015
Pros: Staff was outgoing and friendly. Quality of food was good. Fun activities day and night available. Great pool and beach. Ample cocktails at the ready.
Cons: Buildings show some age, drink mixers definitely need improvement which to me had a saccharine aftertaste. Can't control the seaweed, which was heavy.
Location: Location was good with plenty of activities within easy distances
Enjoyed our stay and would definitely consider Now resorts for future trips. Family trip for my step-daughter's college graduation. Six of us total. It was a good value for the cost and would put the Now resorts at the mid-upper level of future considerations. Have been a little spoiled staying at higher end all inclusives prior.
Comment from Hotel Management
Jun 5, 2015 by Social Media Coordinator, Hotel Management
Dear Guest, On behalf of the team at Now Sapphire Riviera Cancun, we wish to thank you for sharing your gracious comments on Expedia about your recent stay at our resort. We are so happy to read you and your family had a great time at our resort. We will share your feedback with the Operations committee. We look forward to welcoming you back to the Now Sapphire Riviera Cancun soon. Warmest regards, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from Fontana,Ca.

Beautiful hotel on the beach.

Posted Jun 2, 2015
My husband and I went for his brother's and now sister-in-laws wedding. We had a great time. Luis (with the entertainment team) was awesome. We ate Italian food at Cibu and it was delicious! Seafood was good that we ate there too. Room service food and the buffet was just just ok. The resort was gorgeous and staff very nice!
Comment from Hotel Management
Jun 4, 2015 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for sharing your fantastic review on Expedia about your recent stay at Now Sapphire Riviera Cancun. We are so glad to hear you had a wonderful time and you enjoyed the food, activities and staff service. We will share your comments with the operations staff. We really hope to welcome you back soon! Greetings from sunny Cancun! Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from G.

Beautiful resort

Posted Jun 1, 2015
Went for a long weekend and everything was great! Beautiful, and clean resort. Food was good, we both have celiac disease and there were plenty of gluten free food options. Staff was friendly and helpful. Unfortunately, the ocean had a lot of seaweed but the resort workers were out there for hours cleaning it up.
Comment from Hotel Management
Jun 3, 2015 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for sharing your review on Expedia about your recent stay at our beautiful resort. We are hapyp to read you had a wonderful time at the Now Sapphire Riviera Cancun. We will share your feedback with the entire staff and we really hope to welcome you back in the near future. Warmest regards, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from charlotte, NC

Posted May 18, 2015
Great resort, very friendly staff (especially Vicento and Filberto at the swinging chair beach bar), great food, awesome resort style pool. The only negative- dirty ocean/beach with lots of see weed
Comment from Hotel Management
May 20, 2015 by Olivia, Hotel Management
Dear Guest, Thank you for sharing your review on Expedia about you recent stay at the Now Sapphire Riviera Cancun. We are so pleased to read you had a great time at our resort. We will share your comments with the entire staff, especially with Fiilberto and Vicente. Thank you on behalf of them. We really hope to welcome you back in the near future. Best regards, Olivia Rodríguez Social Media Coordinator
5 out of 5
Recommended
for Everyone
by A verified traveler from Toledo, OH

Beautiful Resort! You are going to love it!

Posted May 9, 2015
My girlfriend and I LOVED this resort. The staff at Now Sapphire Riviera Maya were excellente! The pool is huge and you could tell they take pride in how everything looks and how clean everthing is around the resort. The bartenders at the swim up bar and the lobby bar are very attentive and mix very tasty drinks. The Now Entertainment team is full of energy and do a great job getting everybody excited and making sure everybody's having fun. The meals at the restaurants were very good too. We went during Cinco de Mayo and thoroughly enjoyed the Mexican Dinner set up that evening in the theatre with the Mariachi band playing on stage. The food was DELICIOUS! We've been to several resorts together and so far this has been our favorite!
Comment from Hotel Management
May 11, 2015 by Olivia, Hotel Management
Dear Guest, We are glad to hear about your stay at the Now Sapphire Riviera Cancun and for sharing your wonderful feedback on Expedia. We are ecstatic to hear that you enjoyed every area, activities and the delicious food!, which gives us the motivation to keep up with this hard and team work. We so happy to read you enjoyed the Cinco De Mayo activities, show and the Mexican dinner! We will share your fabulous review with the operations staff, especially with our Now Entertainment team! Once again thank you for your comments and we hope to welcome you back in the near future. Best regards, Olivia Rodríguez Social Media Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler from México

BUEN HOTEL

Posted May 5, 2015
Pros: Instalaciones y alimentos
Cons: La cama debe ser un poco mas cómoda para poder descansar bien.
Location: Está bien ubicado para realización de actividades acuáticas y lugares interesantes por conocer.
El hotel brinda un buen servicio, la comida es variada y rica. En cuanto a la Playa no me tocó el color turquesa que distingue las playas de la zona, supongo fue por la temporada. Recomendaría el hotel.
Comment from Hotel Management
May 6, 2015 by Olivia, Hotel Management
Estimado Huésped, Muchas gracias por tomarse el tiempo de escribir su reseña en Expedia sobre su reciente estancia en Now Sapphire Riviera Cancún. Estamos encantados de saber que disfrutó su estancia en nuestro hotel y con gusto compartiremos sus comentarios con el comité de operaciones del hotel. Muchas gracias de saber que recomendaría nuestro hotel. Esperamos tenerle de vuelta en un futuro no lejano. Saludos cordiales, Olivia Rodríguez Coordinadora de Redes Sociales Now Sapphire Riviera Cancún
5 out of 5
Recommended
for Everyone
by A verified traveler from Qro

Bonito Hotel

Posted May 3, 2015
Tuve una estancia muy agradable, tiene bonitas instalaciones, buenos restaurantes, área para niños grande, en general me gusto y claro a volvería!
Comment from Hotel Management
May 4, 2015 by Olivia , Hotel Management
Estimado Huésped, Muchas gracias por compartir su reseña en Expedia acerca de su reciente estancia en Now Sapphire Riviera Cancún. Esperamos tenerlos de regreso muy pronto. Saludos cordiales, Olivia Rodríguez Coordinadora de Redes Sociales Now Sapphire Riviera Cancún