Outdoor dining

Reviews of Dreams Sapphire Resort & Spa - All Inclusive

5 out of 5
Dreams Sapphire Resort & Spa - All Inclusive
Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO

Reviews

8.0

Very Good

Rating 10 - Excellent. 460 out of 1009 reviews" "
Rating 8 - Good. 255 out of 1009 reviews" "
Rating 6 - Okay. 137 out of 1009 reviews" "
Rating 4 - Poor. 61 out of 1009 reviews" "
Rating 2 - Terrible. 96 out of 1009 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Deniz

Traveled with family
It was ok at best. Resort isn’t in top shape. Limited food options. When you actually were able to eat somewhere, the food is below average at best. Good luck getting seats by the pool, everyone wakes up early and outs their personal stuff on chairs to reserve. This is not a 4 star resort. I’ve stayed at Dreams resorts before and this by far is the worst of all of them.
Stayed 4 nights in Mar 2024

10/10 Excellent

Deep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from E-concierge on Mar 28, 2024
Dear Guest, We would like to thank you for choosing Dreams Sapphire Resort & Spa during your recent visit to our beautiful beach destination. It was a pleasure to have you during these days and we truly appreciate you taking the time to share your experience with us here on Expedia. Your comments have motivated us to continue creating exclusive and unique experiences and we would be delighted to have you back soon here at Dreams Sapphire, your home in the Mexican Caribbean.Warm regards. Mariana Espinosa

10/10 Excellent

ISMAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness and the food was Really Good!!! 👍
Stayed 2 nights in Mar 2024
Response from E-concierge on Mar 27, 2024
Dear Guest,Thank you for taking the time to share your experience with us, we strive to provide our guests with an exceptional and memorable experience; therefore, I am glad to know that you had a great experience while staying with us. Thank you for taking the time to share your review here on our Expedia profile.We look forward to having the pleasure of welcoming you back for your next trip.Warm regards.Mariana Espinosa

10/10 Excellent

jamika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just what I needed for vacation.
Stayed 3 nights in Mar 2024
Response from E-Concierge on Mar 25, 2024
Dear Jamika, Its our most pleasure to learn that your stay was a wonderful one, while you were impressed with our service and facilities. We appreciate your gracious comments as it shows our consitency in mantain the Dreams Resorts brand standars. Your feedback has been shared to the team as a motivation to keep up our work . We look forward receiving you back soon. Mariana Espinosa

2/10 Terrible

kenneth

Traveled with family
Disliked: Cleanliness, staff & service
The worst trip we have ever been on.
Stayed 7 nights in Mar 2024
Response from E-Concierge on Mar 25, 2024
Dear guest, We appreciate the time that you have invested in writing an overview of your stay with us. All the comments from our guests are really important for us since feedback is always taken into consideration to improve and being able to offer our guest remarkable experiences.We would kindly like to ask you if you could please contact us via mail to provide us more detailed information from your stay . We look forward read from you. Mariana Espinosa

8/10 Good

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Alexis Gonzales on Mar 21, 2024
We would like to thank you for choosing Dreams Sapphire Resort & Spa during your recent visit to our beautiful beach destination. It was a pleasure to have you during those days and we truly appreciate you taking the time to share your experience with us here at Expedia. Your comments have motivated us to continue creating exclusive and unique experiences and we look forward to welcoming you back to Dreams Sapphire, your home in the Mexican Caribbean. Social Media Coordinator

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and so was the property.
Stayed 4 nights in Mar 2024
Response from E-concierge on Mar 16, 2024
Dear Jason,It was a pleasure to welcome you and we appreciate your preference during your recent visit to Dreams Sapphire Resort & Spa, as well as for giving us a rate here on our Expedia profile. We are very happy to hear that you enjoyed our friendly hospitality and amenities.And we would be honored to welcome you back for another enjoyable stay.Regards,Mariana Espinosa

8/10 Good

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, small but so much that it feels crowded . Great staff, great service, great food. If I had anything to say negatively would be that night life ends at 11. But that’s it. Loved our time there.
Stayed 7 nights in Mar 2024
Response from Social Media Coordinator on Mar 12, 2024
Dear Guest,It was a pleasure to welcome you, we appreciate your preference during your recent visit to Dreams Sapphire Resort & Spa, thanks so much for the review that you kindly shared with us and our Expedia community.We are thrilled to know that you enjoyed our beautiful space surrounded by nature and the clear and beautiful beach, as well as our kind hospitality and amenities. We will be sharing your positive comments and your attention points with our team. We would be so honored to welcome you on your next visit and continue to serve you with our excellence service. Our best regards. Alexis Gonzales

10/10 Excellent

Percy

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Response from Social Media Coordinator on Mar 12, 2024
Dear GuestWe would like to thank you for choosing the hospitality of Dreams Sapphire Resort & Spa and for taking the time to rate our resort here at ExpediaWe are so thriled to read that you had a great time with us. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand.Regards,Alexis Gonzalez

10/10 Excellent

Cudberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well designed and staff very helpful and friendly. Especially the breakfast staff at the buffet. Ale Mendez was very accommodating to our needs. The accommodations for the wedding were excellent.
Stayed 3 nights in Feb 2024
Response from Social Media Coordinator on Mar 12, 2024
Dear Guest,We thank you for choosing the hospitality of Dreams Sapphire Resort & Spa and for taking the time to write a review about your recent experience here at Expedia. I'm pleased to read that you had a great time here at such a lovely wedding. It was so rewarding to get to know that your overall experience was positive and that you were able to enjoy our beautiful location and our excellent service. We sincerely look forward to welcome you back on a future occasion and providing you with the exceptional quality and service that you already experienced. Regards.Alexis Gonzales

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Social Media Coordinator on Mar 4, 2024
Dear Lisa,We would like to express our sincere appreciation for choosing Dreams Sapphire Resort & Spa to host you during your last trip to the beautiful beaches of the Mexican Caribbean and for taking the time to give us a rating here on Expedia.We are so glad you enjoyed your stay with us and we look forward to welcoming you again on your next visit.Best regards. Alexis Gonzalez

6/10 Okay

Rafaelina

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Almost everything in this hotel is average. It is important to mentioned that the hotel is under construction at the moment. The front desk lied about the very obvious construction and the noice around pool and dinning areas. The front desk was very unapologetic about it and decided to ignore my complaints about the very loud construction noice. However, most of the waiters were very friendly and humble. The entertainment was also very good and the spa experience was excellent.
Stayed 3 nights in Feb 2024
Response from Social Media Coordinator on Mar 4, 2024
Dear Guest,We would like to express our sincere thanks for choosing us to host you during your last trip to the beautiful beaches of the Mexican Caribbean and for taking the time to share these lines here on Expedia.We appreciate your detailed explanation about the points that did not meet your satisfaction during your stay. We would like to make it clear that what happened does not represent our usual brand experience and guest treatment.We apologize again for the misunderstanding this seems to have generated and we invite you to visit us again so you can enjoy our excellent service from our colleagues once again.Best regardsAlexis Gonzalez

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Social Media Coordinator on Mar 23, 2024
Dear Guest,Thank you very much to visit Dreams Sapphire Resort & Spa and for sharing your 5 out of 5 on Expedia, we truly appreciate.Dreams Sapphire Team looks forward to welcome you back in the near future.Alexis Gonzalez

10/10 Excellent

safar

Stayed 4 nights in Feb 2024
Response from E-Concierge on Mar 22, 2024
Dear guest, It was a pleasure to welcome you and we appreciate your preference during your recent visit to Dreams Sapphire Resort & Spa as well as the great rate that you have given us through our Expedia profile. We are very happy to know that you enjoyed our beautiful space surrounded by nature and the clear and beautiful beach, as well as our kind hospitality and amenities. We would be so honored to welcome you on your next visit and to continue to serve you with our high-quality service Regards, Mariana Espinosa

10/10 Excellent

Kishen Das Kondabagilu

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort for families with or without kids. Lot of sport amenities and 4-5 dining options. Make sure to carry a formal dress, as the Italian restaurant requires it. Very helpful staff. Free rides available for Playa Del Carmen.
Stayed 5 nights in Feb 2024
Response from Social Media Coordinator on Feb 23, 2024
Dear Guest,Thank you for choosing Dreams Sapphire Resort & Spa and for sharing your comments on Expedia, we truly appreciate.We are delighted to hear that you enjoyed your stay with us, in particular with our dining options and our friendly colleagues.Dreams Sapphire Team looks forward to welcome you back in the near future.Alexis Gonzalez

10/10 Excellent

Vijay

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exallant service.Only problem was mosquitoes
Stayed 14 nights in Feb 2024
Response from Social Media Coordinator on Feb 19, 2024
Dear Guest,Thank you very much to visit Dreams Sapphire Resort & Spa and for sharing your comments on Expedia.We are glad to hear that you had a great time enjoying our professional and helpful colleagues. We will share your comments with Management.We hope to welcome you back in the near future.Alexis Gonzalez

10/10 Excellent

Devraj

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 7 nights in Feb 2024
Response from Social Media Coordinator on Feb 16, 2024
Dear Guest,Thank you for choosing Dreams Sapphire Resort & Spa and for your 5 out of 5 on Expedia.We are glad to know that you had a excellent stay. We will share your 5 rating with the Operations Committee.Dreams Sapphire Team looks forward to welcome you back.Alexis Gonzalez

6/10 Okay

Pawel

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Pool is decent. Everything is within walking distance. The evening events are very nice, and the outdoor buffet was good. The indoor buffet is very small and boring. The food is OK. Pool service was excellent. Restaurant service was OK.
Stayed 4 nights in Feb 2024
Response from Social Media Coordinator on Feb 16, 2024
Dear Guest,Thank you for choosing Dreams Sapphire Resort & Spa and for taking the time to sharing your comments on Expedia.We are happy to know that you enjoyed our pool and our friendly colleagues.We hope to welcome you back at Dreams Sapphire, your home in the Mexican Caribbean.Alexis Gonzalez

10/10 Excellent

ABDULHAI

Liked: Cleanliness
Customer service is great
Stayed 2 nights in Feb 2024
Response from Social Media Coordinator on Feb 12, 2024
Dear Guest,Thank you very much to visit Dreams Sapphire Resort & Spa and for sharing your comments 5 out 5 on Expedia.We are glad to know that you had a great time enjoying with our customer service. We will share your comments with the Management.We hope to welcome you back at Dreams Sapphire.Alexis Gonzalez

4/10 Poor

Agnieszka

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Social Media Coordinator on Feb 12, 2024
Dear Guest,Thank you to visit our resort and for sharing your comments on Expedia.Allow us offer you a sincere apology for not exceed your expectations during your recent visit.We hope to have a second opportunity to hosting you back and regain your confidence with our services.Alexis Gonzalez

6/10 Okay

Sophie Marie

Disliked: Cleanliness
Stayed 10 nights in Jan 2024
Response from Social Media Coordinator on Feb 7, 2024
Dear Guest,Thank you for choosing our resort and for sharing your comments on Expedia, we truly appreciate.We will share your 3 out of 5 with the Operations Committee.We hope to have the honor to hosting you back.Alexis Gonzalez

8/10 Good

Angela, Frazee

Stayed 4 nights in Jan 2024
Response from Alexis Gonzales on Mar 21, 2024
Dear Guest, It was a pleasure to welcome you, we appreciate your preference during your recent visit to Dreams Sapphire Resort & Spa, thanks so much for the rate that you kindly shared with us and our Expedia community. We are thrilled to know that you had a great time enjoying our great hospitality and services. We will be looking for receiving your back for your next stay.Social Media Cordinator

8/10 Good

Christina M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing special
Stayed 5 nights in Jan 2024
Response from Social Media Coordinator on Feb 5, 2024
Dear Guest,Thank you very much to visit our resort and for your 4 out of 5 on Expedia, we truly appreciate.Dreams Sapphire team looks forward to welcoming you back in the near future.Alexis Gonzalez

10/10 Excellent

sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atmosphere was great but food was horrible
Stayed 4 nights in Jan 2024
Response from Social Media Coordinator on Jan 30, 2024
Dear Guest,Thank you to visit Dreams Sapphire Resort & Spa and for sharing your comments on Expedia, we will share with the Management.We hope to welcome you back in the near future.Alexis Gonzalez

8/10 Good

Brian W

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we liked that everything was clean and in walking distance. Things that needed approvement was to get rid of those seagulls, have more beach towels, clean up the beach and try to do more with those white ants
Stayed 5 nights in Jan 2024
Response from Social Media Coordinator on Jan 29, 2024
Dear Guest,We would like to thank you for choosing Dreams Sapphire Resort & Spa and for sharing your 4 out of 5 on Expedia.We are glad to know that you enjoyed our resort. We will share your comments with the Management.We hope to welcoming you back soon.Alexis Gonzalez

10/10 Excellent

Harpreet Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing for families and overall.
Stayed 3 nights in Jan 2024
Response from Social Media Coordinator on Jan 22, 2024
Dear Guest,We would like to thank you for choosing Dreams Sapphire Resort & Spa, for sharing you comments and the 5 out of 5 on Expedia.We are glad to know that you and your family had a great time with us. We will share your comments with the Management. We hope to welcoming you back in the near future.Alexis Gonzalez

8/10 Good

Jithmi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
The property was great for the purpose of our trip, a wedding. However, the service everywhere is slow and amenities all have limited capacity. There was construction happening next to the pool which disturbed guests through out the trip.
Stayed 5 nights in Jan 2024
Response from Social Media Coordinator on Jan 18, 2024
Dear Guest,Thank you to visit Dreams Sapphire Resort & Spa and for sharing your comments on Expedia.We will share your remarks mentioned in the review with our Operations Committee in order to work in the opportunity areas.We hope to welcome you back in the near future.Alexis Gonzalez

6/10 Okay

Jennifer

Stayed 4 nights in Jan 2024
Response from Social Media Coordinator on Feb 5, 2024
Dear Guest,Thank you very much to visit our resort and for your 3 out of 5 on Expedia, we will share with the Management.We hope to have the honor to hosting you back in the near future.Alexis Gonzalez

6/10 Okay

christopher

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Service was great
Stayed 5 nights in Jan 2024
Response from Social Media Coordinator on Jan 15, 2024
Dear Guest,Thank you to visit Dreams Sapphire Resort & Spa and for sharing your comments on Expedia.We will share your 3 out of 5 with the Operations Committee to improve our services.We hope to have the honor to hosting you back.Alexis Gonzalez

8/10 Good

Michael R

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool/ beach towels were an issue. Need a better system.
Stayed 6 nights in Dec 2023
Response from Social Media Coordinator on Jan 15, 2024
Dear Guest,Thank you very much for chose Dreams Sapphire Resort & Spa and for sharing your comments on Expedia.We are happy to know that you had a great time with us, in the other hand, allow us offer you a sincere apology for the situation with the pool towels, we have already shared your comments with the Operations Committe to improve our services.Dreams Sapphire Team looks forward to welcome you back.Alexis Gonzalez

2/10 Terrible

Rajdeep

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Social Media Coordinator on Feb 1, 2024
Dear Guest,Thank you for visit our resort and for sharing your calification on Expedia.Allow us offer you a sincere apology for not exceed your expectations, we will share your comments with the Operations Committtee.We hope have the honor for welcoming you back.Alexis Gonzalez

8/10 Good

Glennys

Traveled with family
Liked: Amenities
Great staff; clean; family friendly. Improvements could be made re access to dining options- long waits at times.
Stayed 7 nights in Dec 2023
Response from Social Media Coordinator on Jan 8, 2024
Dear Guest,We would like to thank you to visit Dreams Sapphire Resort & Spa and for taking the time to share your comments on Expedia.We are glad to know that you had a great time with us enjoying our helpful colleagues, we will share your comments with the Management.Dreams Sapphire team looks forward to welcome you back.Alexis Gonzalez

2/10 Terrible

Amber, Montgomery

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I left a day early as the food was not good at all. The bedskirts were covered in mold. Not a beach towel to be found. No one could get their hands on towels for some reason. Sorry Dreams was no dream for us. Major letdown.
Stayed 5 nights in Dec 2023
Response from Social Media Coordinator on Jan 8, 2024
Dear Guest,Thank you to visit our resort and for sharing your comments on Expedia.Allow us offer you a sincere apology to didn't exceed your expectations during your last visit with us. We will share your comments with the Operations Committee in order to improve our services.We hope to have the honor to welcome you back and regain your confidence.Alexis Gonzalez

8/10 Good

ASAL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Social Media Coordinator on Jan 8, 2024
Dear Guest,Thank you to visit Dreams Sapphire Resort & Spa and for sharing your comments on Expedia.Dreams Sapphire team looks forward to welcome you back.Alexis Gonzalez

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness
I would go again.
Stayed 5 nights in Dec 2023
Response from Social Media Coordinator on Jan 8, 2024
Dear Guest,Thank you very much to visit our resort and for sharing your comments on Expedia.We are glad to know that you had a great time with us and would you like to come back, we truly appreciate.We hope to welcome you back.Alexis Gonzalez

8/10 Good

Imad

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Dec 2023
Response from Social Media Coordinator on Jan 2, 2024
Dear Guest,Thank you very much to visit Dreams Sapphire Resort & Spa and for your 4 out of 5 on Expedia.We hope to welcome you back at Dreams Sapphire.Alexis Gonzalez

10/10 Excellent

Meeza

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was extremely friendly! Service all around was excellent! Food was 5 star! Recommend without hesitation!
Stayed 6 nights in Dec 2023
Response from Social Media Coordinator on Dec 27, 2023
Dear Guest,Thank you very much to visit Dreams Sapphire Resort & Spa and for sharing your comments on Expedia, we truly appreciate.We are glad to know that you had a great time with us, enjoying our staff. We will share your comments with the Operations Committee.We hope to welcome you back at Dreams Sapphire.

8/10 Good

Gary Doug

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The drink level of consistency needs improvement, with only4 ala carte restaurants the menu choice is very limited especially when staying 5 nights or more. The poolside grille could use better choices, they use substantially less guality than the buffet The “hot tub” is anything but hot
Stayed 8 nights in Dec 2023
Response from Social Media Coordinator on Dec 26, 2023
Dear Guest,Thank you for chose Dreams Sapphire Resort & Spa and for sharing your comments on Expedia.We appreciate your feedback, we will share directly with the departments involved.We hope to welcome you back.Alexis Gonzalez

10/10 Excellent

Hunter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time!
Stayed 5 nights in Oct 2023
Response from Social Media Coordinator on Dec 18, 2023
Dear Guest,Thank you very much for chose Dreams Sapphire Resort & Spa and for sharing your comments and 5 out of 5 on Expedia.We are glad to know that you had a great time with us.We hope to welcome you back at Dreams Sapphire.

6/10 Okay

NEXHMIJE

Liked: Staff & service
Stayed 5 nights in Nov 2023
Response from Social Media Coordinator on Nov 30, 2023
Dear Guest,Thank you for chose our resort for vacation and for sharing your comments on Expedia.Allow us offer you a sincere apology for not exceed your expectations during your last visit. We will share your 3 out of 5 with our Operations Committee to improve our services.We hope to have a second opportunity to welcome you and regain your confidence.Alexis Gonzalez

6/10 Okay

Ana miriam

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place works because of the hard work of the staff. Management is terrible and they don’t provide solutions. It’s is old, dirty and not well managed. Not many options for dining. Their advertising is misleading, they says they are 4 diamonds but it should be no more than 3.5 stars.
Stayed 4 nights in Nov 2023
Response from Social Media Coordinator on Nov 29, 2023
Dear Ana,Thank you very much for visit our resort and for sharing your valuable comments on Expedia.Allow us offer you a sincere apology for not fulfilling your expectations during your recent stay, we have already share your comments with the Operations Committee to improve our services.We hope have a second opportunity to welcome you back and regain your confidence.Alexis Gonzalez

10/10 Excellent

Leonixa Fabielis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so perfect and beautiful I have so much fun there, the only thing is the cóctel’s that are a little be light but except for that everything was so good.
Stayed 4 nights in Nov 2023
Response from Social Media Coordinator on Nov 29, 2023
Dear Leonixa,Thank you very much to visit Dreams Sapphire Resort & Spa and for sharing your experience through Expedia.We are happy to read that you enjoyed your stay with us. We will share your comments with the Operations Committee.Dreams Sapphire team looks forward to welcoming you back.Alexis Gonzalez

10/10 Excellent

Amanda

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing , lots of activities, really enjoyable for all ages. Would recommend even with all the construction for the renovation didn't alter the great experience.
Stayed 6 nights in Nov 2023
Response from Social Media Coordinator on Nov 27, 2023
Dear Guest,We would like to thank you for chose Dreams Sapphire Resort & Spa as your host and for taking the time to share your comments on Expedia.We are glad to know that you had a great time enjoying our amazing colleagues.Dreams Sapphire team looks forward to welcome you back.Alexis Gonzalez

8/10 Good

Laura, Gold Canyon

Traveled with group
Liked: Cleanliness, staff & service, amenities
Staff was excellent! Property needs a lot of maintenance that has been overlooked for a while! All sofas need to be changed! The white ones are so soiled they keep the lights low so you can't see how bad they are. Yuck! Air conditioning in room worked only part time. Everything in room was always damp from humidity cause air wasn't working. Sink was cracked. Toilet seat was broken. 5x mirror on the wall was not working. Resort is definitely run down, the only thing saving this resort is the staff that goes overboard to take care of it's guests. Staff was phenomenal!
Stayed 5 nights in Nov 2023
Response from Social Media Coordinator on Nov 21, 2023
Dear Guest,Thank you for chose Dreams Sapphire Resort & Spa for vacation and for sharing your 4 out of 5 on Expedia.We are glad to know that you enjoyed our friendly colleagues, we will share your remarks about the a/c, pool and room with the Operations Committee to improve our services.Dreams Sapphire team looks forward to welcome you back.Alexis Gonzalez

2/10 Terrible

Chi

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
bugs in bed. bugs in room. bug swarm every midday on patio. dirty sheets. I got photos and would love to share if you ask me.
Stayed 3 nights in Nov 2023
Response from Social Media Coordinator on Nov 21, 2023
Dear Guest,Thank you for visit our resort and for sharing your comments on Expedia.We are very sorry to learn that your recent visit didn’t go as expected. We already share your comments with the Operations Committee to improve our services. We hope to welcome you back and regain your confidence.Alexis Gonzalez

8/10 Good

Carlos

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for family’s
Stayed 4 nights in Nov 2023
Response from Social Media Coordinator on Nov 21, 2023
Dear Guest,Thank you for visit Dreams Sapphire Resort & Spa and for sharing your comments on Expedia.We are happy to know that you enjoyed your stay with us.We hope to welcome you back.Alexis Gonzalez

10/10 Excellent

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time, the staff was so friendly and helpful. The preferred lounge bartender, Karina was amazing, she made us specialty drinks with fresh ingredients. We were engaged there and are planning on having our wedding there. 5 stars!!
Response from Social Media Coordinator on Nov 14, 2023
Dear Guest,Thank you very much for chose Dreams Sapphire Resort & Spa and for sharing your comments on Expedia.We truly appreciate your 5 out of 5 and we are delighted to hear that you enjoyed your stay with our friendly and warm colleagues, in particular Karina, we will share your comments with the Management.We look forward to welcome you back at Dreams Sapphire, your home at the Mexican Caribbean.Alexis Gonzalez

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not impressed with the buffet choices.But the restaurant choices were awesome
Stayed 4 nights in Nov 2023
Response from Social Media Coordinator on Nov 14, 2023
Dear Guest,Thank you very much for visit Dreams Sapphire Resort & Spa and for sharing your comments on Expedia.We will share your remarks about the buffet choices with the Food & Beverage Management to work in the opportunity areas.We look forward to welcoming you back for a second time.Alexis Gonzalez

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time. Excellent staff!
Stayed 3 nights in Nov 2023
Response from Social Media Coordinator on Nov 13, 2023
Dear Guest,Thank you very for chose Dreams Sapphire Resort & Spa and for your 4 out of 5 on Expedia.We hope to welcome you back!Alexis Gonzalez

10/10 Excellent

Kathy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attended a wedding and stayed for a week!
We arrived on the wedding day, and the staff was accommodating and provided suggestions. We upgraded to a room with a swim-out pool and ocean view. The view was incredible, the pool kept clean and so convenient. Absolutely loved the seclusion of the Adults only pool as we had very high winds for several days. All staff are friendly and helpful. Food was great, from buffet to separate restaurants. We tried them all. You'll need water shoes for the ocean. Only 1 hour walk to town. Highly recommend.
Stayed 7 nights in Nov 2023
Response from Social Media Coordinator on Nov 13, 2023
Dear Guest,Thank you very much for visit Dreams Resorts & Spa and for sharing your comments on Hotels, we truly appreciate.We are happy to know that you had a great time enjoying the Swim Out Suite, Preferred Pool and dining options. We will share your comments with the Operations Committee.Dreams Sapphire team looks forward to welcome you back.Alexis Gonzalez