Ratings based on 265 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
74% of guests recommend
4.0 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 20, 2014
Pros: Beach
Cons: Dinner options
Location: Snorkeling at Akumal and Tulum archeological area.
Nice family oriented all inclusive hotel. Beach is very nice. Dinner buffet at Arrecifes was very good but we didn't have many choices for dinner at other places. Reservations had to be made very early on that same day.
2 out of 5
by A verified traveler from Chicago, IL

Oasis Talum, extremely dissapointed will never use

Posted May 21, 2014
Pros: Nothing. Very dissapointed.
Cons: Make repairs on the plumbing and given customer service training to the staff. Informed them that when a customer pays for an "all inclusive"
The moment we registered into the hotel we were informed that we had limited access to the facility. We were only allowed to eat in one restaurant and the buffet area. We ordered a cup of coffee and the waitress charges us $30.00 US for the coffee. I ordered a glas of wine and was charged for a bottle. The plumbing in our room was broken and the repair was poorly done, because we a water drip in the sink. The toilet and water smelled like sulfer, it was very difficult to stay in the room with the window closed. We had no hot water in the morning and when we did have water it was slightly warm. We were so dissapointed on the reception staff, they were very arrogant and they made extra effort to make sure we would not cross over to the "grand" section. I will nevery use this facility again!
4 out of 5
Recommended
for Everyone
by Kathy from Santa Monica, California

Great stay in Tulum, Mexico!

Posted Apr 18, 2014
Pros: It's all inclusive, the food and service was really good, the beach is spectacular and the pool is nice.
Cons: Room was a little tired. New towels are in order and Wi-Fi needs upgrading.
Location: Mayan ruins at Koba, Tulum and Chchen Itza are close and must see.
My family and I recently stayed at the all-inclusive Oasis Tulum for the first time. And, I can say we had a great time. The hotel is located on a beautiful, soft sandy beach. The food was delicious and the nightly shows were really quite entertaining. The pool area is really nice. Our room was clean and comfortable, but a little tired. New towels are definitely in order. Also, WI-FI needs to be upgraded. However, the staff and service are outstanding. Each day we were greeted with happy smiles. There are a few people I'd like to really acknowledge for their great service: Emmanuel, our waiter in the Arrecifes Terraza; Guillermo at the pool bar; our waiter Manuel in the Mexican restaurant, Sarape; Irma in housekeeping; Tiburcio and Mariscena in Sarape; Ronaldo in the Italian buffet and Hector and Ricardo in entertainment. Our time in Tulum was too short! We definitely want to come back!
3 out of 5
Recommended
for Everyone
by Lana from New York

Overall assessment

Posted Apr 17, 2014
Pros: lobby
Cons: Rooms need updating
Location: Cave snorkling was excellent!!
Rooms need updating...Floors are too slippery....staff nice but unknowledgable about basic information regarding resort..Excluding guess from open bar areas and the coffee shop is disappointing.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful setting, delicious meals...

Posted Apr 6, 2014
Great place to vacation. Rented a car at the Cancun airport for trips to the tulum and Chechen itza ruins and cenotes...wonderful. highly recommend this resort and location.
3 out of 5
by A verified traveler

Rather Disappointing

Posted Jan 20, 2014
Pros: Staff was helpful & friendly and guys at dive shop were awesome.
Cons: Free internet,
Location: location is fine, it is were it is, map it.
Check-in was bad, room not ready in time and nobody showed us to the room. Once in the room, no towels. Had to call twice to get towels and then an abundance of towels just kept coming every day but no washcloth/hand-towels.Overall the place was OK, beach was rough & rocky. Great dive shop on premisses but not great diving in the area. They charge extra for internet access and the cost of cigs. at the gift shop was outrageous.
3 out of 5
Recommended
for Families
by Ellen from Calgary

"Oasis Hates You"

Posted Jan 10, 2014 on Hotels.com
We were lucky and were upgraded to Grand Oasis Palm Beach, we stayed for 2 weeks Christmas and New Year. The hotel is not suited for the number of people staying there, there are line ups everywhere. Sometimes to get snacks you need to be in the line for 30 mins!!! To get into restaurant for breakfast another 30 mins. Beach is the different story, if you are not there by 9 am, you won't be able to get a bed, also if you somehow get a hold of the bed, there is no place to put it. The beach is so tiny and overcrowded. Also there is nothing to do in the evenings, the shows end by 10 pm and BTW they repeat them every week not as other resorts every second week, and you end up in the bar drinking.
4 out of 5
Recommended
for Everyone
by Tattooed family from California

LOVED the staff!!

Posted Dec 30, 2013
Pros: The staff
Cons: Fix the water heaters and refrigerator and ban speedos.
Location: Snorkeling, scuba, mayan ruins.
We would definitely stay at the Oasis Tulum ONLY because the staff was so AWESOME. The water heater didn't work very well, so we didn't always have hot showers. The refrigerator barely worked, so our food/water really were not cold. There were many Italian sporting speedos. But those three things aside, our stay was incredible. The beach was beautiful. The staff could not have been more friendly and fun. Hector & Ben made sure we had fun every day we hung at the pool. Joel, who ran the snorkeling/diving stand was incredibly helpful and super nice. The staff at the buffet worked so hard and made us feel at home.
3 out of 5
by A verified traveler from Cuyahoga Falls, OH

Decent

Posted Oct 4, 2013
Pros: The hotel staff. Meeting people from all parts of the world. Seeing newborn sea turtles.
Cons: It appeared as though the resort was undergoing quite a bit of renovation. The pools close at 8pm.
Location: We enjoyed visiting Tulum and Playa Del Carmen as well as snorkeling with sea turtles and in cenotes.
We were deciding between two resorts. Our final decision was the fact that Oasis Tulum had a sushi bar. However, it turns out, that sushi bar is closed part of the year. We also did not realize there was a separate part of the hotel: "The Grand Oasis." We made friends with some people who were staying on the Grand side. One evening we walked up to one of theirs bars. The bartenders ignored us for quite some time (we had no idea we weren't allowed to order from their bars), and when they finally acknowledged us and we asked for a cup of coffee, we were told 1) they didn't have coffee (which was fine) 2) that we needed to leave - we didn't have the right wristband. Had they simply explained the situation, it wouldn't have been so bad, however, the bartenders were very condescending and rude. The saving grace was the hotel staff on the Oasis Tulum side. Everyone was very pleasant and anxious to make sure we enjoyed ourselves.
4 out of 5
Recommended
for Everyone
by Bonita

Nice hotel-all basic vacation needs, all inclusive

Posted Sep 12, 2013
Pros: We liked the initimate atomospher, staff customer service, the beach, & the itinerary daily! Hector give us options & was a delight & enjoyable!
Cons: The water pressure & temperature in the bathroom.
Location: The hotel is a good distance from the "5th Ave" however that was not an overall issue since shopping was not a big goal.
Our last minute get away; theme was reconnecting with my teenager before school started! The hotel is initimate, clean, close to the beach, a number of pools to choose from, & the all inclusive package was a plus! The staff & service was always accomadating to our needs! Great choice, would not mind visiting again & will recommend.