Ratings based on 882 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
82% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Utah

SUPER HAPPY ABOUT OUR STAY

Posted Jun 29, 2015
Pros: EVERYTHING! Layout, ambiance, staff, etc.
Cons: The ONLY complaint we have about the place is that there was no bathtub in the (Deluxe Romance) room we stayed in. How can that be?
Location: Situated in a very romantic area with a small bay with nice white sand and aquatic adventures, it is also by Xcaret, the best activity in the Yucatan
We were thoroughly impressed with the hotel and adjunct Xcaret Park. The layout was superb. The staff and employees exceptional. Food options were plentiful and delicious. We did the Deluxe Romance package and got a couples 30 minute massage plus an extra romantic dinner at the seafood restaurant next to the ocean. Great add-on! Highly recommend it. However get some mosquito repellant and use it as there are lots of these. Hey, at least someone loves my legs!
Comment from Hotel Management
Jul 1, 2015 by Pilar O., Hotel Management
Dear Olivier, It means so much to us that you enjoyed your stay at Occidental Grand Xcaret and that we exceeded your expectations. We would like to express our gratitude for the five-star rating you have given the hotel. We also appreciate your positive praises regarding the amazing staff and great restaurants. We very much appreciate your kind recommendation, and look forward to welcoming you for a return stay very soon. Many thanks,
3 out of 5
by A verified traveler from Texas

Resort is too large! Lots of walking, lots!

Posted Jun 22, 2015
Pros: Very pretty! Jungle feeling, cute monkeys
Nice hotel! Staff was disappointing! Only 1 swim up bar... no wait staff at pool. Resort is way too large, spread out.
Comment from Hotel Management
Jul 7, 2015 by Pilar O., Hotel Management
Dear Family Jones, Thank you very much for your preference and for taking the time to share such a detailed review concerning your stay at Occidental Grand Xcaret. We are working very hard to ensure that our guests are completely satisfied. We are happy to know that you left our hotel with pleasant memories, but we want our guests to leave with unforgettable experiences. We will share all your comments with the management to continue improving. We are looking forward to being of service to you once again and assuring you of our best efforts to make your every stay a memorable vacation. Kindest regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from bismarck nd

Posted Jun 17, 2015
Staff was awesome, very very nice, there beach was ok 😐 entertainment was not the best, went there for the experience of jungle and culture, too bad it rained for 3 days straight.
Comment from Hotel Management
Jun 19, 2015 by Pilar O., Hotel Management
Dear mike, Thank you for your excellent feedback! It gives me a great pride to know that our staffs are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staffs as we constantly strive to provide consistent quality of service to our guests. We will review your comments with our management to keep improving. We are looking forward to welcome you back for your third visit. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from East Texas

Getaway

Posted Jun 14, 2015
The hotel was great. The staff out of this world. Was a nice getaway. A lot of walking and remember your sunscreen. Beach small but enjoyed the sea pool. One swimming pool was huge that it was like 3 pools in one. Nice shops so did not have to go outside resort at all. Not a lot of night life. Would of enjoy a show at night time. Food was fine but if eatting in restaurants be prepared for small portions. The buffet had something new each day, but the hamburgers at the pool were the best.
Comment from Hotel Management
Jun 16, 2015 by Pilar O., Hotel Management
Dear Sherry, We are delighted to read your lovely comment, and would like to thank you for having taken the time to share your story on TripAdvisor. It was a real pleasure welcoming you at Occidental Grand Xcaret, and we are pleased to read that you were fully satisfied with the service you received from all our staff. Making sure you feel at ease is our priority and we are glad to have correctly responded to your requests. We will be glad to welcome you again soon in our property. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from New york

very nice

Posted Jun 8, 2015
Pros: the characteristic of the hotel look like a small town
Cons: night life
Location: is near to all the things you like to do
a very good experience, beautiful hotel, nice pools and and , beach commended for everyone
Comment from Hotel Management
Jun 17, 2015 by Pilar O., Hotel Management
Dear meggie, We are so happy to read your first time with us was a very good memorable experience, thank you very much for all your compliments we have been very glad to share with our team, especially with the animation team, also you for your high score and wonderful comments. We will be very glad to host you again in the near future!
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Texas

Great hotel on a large property.

Posted Jun 8, 2015
Pros: The diverse scenery and wildlife, also being directly connect to Xcaret park.
Cons: Maybe some updating in the dining areas and rooms.
Location: Good location to be able to do excursions and a quick taxi ride to Playa del Carmen.
This is a large hotel complex so be ready to walk. That being said, my wife and I enjoyed the walks through the property. The many pools, and beach lagoon area were great. The food has been better than expected bordering on some of the best we have had at a resort in Mexico. This was our second trip to this resort and will most likely make a third trip sometime soon.
Comment from Hotel Management
Jun 11, 2015 by Pilar O., Hotel Management
Dear Bryan, Thank you very much for taking the time to share your comments concerning your stay at Occidental Grand Xcaret. Excellent service is what we strive to be known for therefore your feedback is exceedingly important as it helps us to continually improve upon our service and provide a memorable experience to our valued guests. We are working very hard to ensure that our guests are completely satisfied. I am delighted to know that you left our hotel with pleasant memories. We hope to see you again very soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Overall a good experience

Posted Jun 5, 2015
Cons: Limit smoking to specific areas and not in the lobby or by the stage for nightly shows. This prevented us from seeing shows or hanging in lobby.
Location: Excaret Eco Park and Chichen Itsa tour.
Had a good time overall. Food wasn't as good as would have liked but understand it's geared toward many folks from different countries. I would have liked to see more choices for breakfast and lunch other than buffets and hot dog/hamburgers by the pools. Rooms were comfortable but noisy at times due to folks coming back late at night and not being quiet. Hallways are hollow and noise carries throughout the buildings. One pet peeve is they allow smoking anywhere throughout the facility and it prevented us from going to several of the night shows as couldn't get away from the smoke. Same problem in the lobby area - really geared toward smokers.
Comment from Hotel Management
Jun 9, 2015 by Pilar O., Hotel Management
Dear guest, We would not want to miss the opportunity to thank you for having taken the time to write such a positive review on Expedia.com The entire team places great value on the wellbeing and comfort of our guests and I know all team members will be very thankful for your comments. It was a pleasure to read that you had an enjoyable time at Occidental Grand Xcaret especially your kind words about the service very much appreciated. I know both are great and please rest assured that I will pass on your compliments to them. Concerning the Smoking areas we have restringed them, I will addressed your comments to our Management to take more action on it. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Great resort and lots of fun!

Posted Jun 1, 2015
My boyfriend and I had a blast. The resort has something for everyone: a place to relax, places to have fun, lots of great food, lots of activities.
Comment from Hotel Management
Jun 3, 2015 by Pilar O., Hotel Management
Dear Adrien, Thank you very much for taking the time to write such a positive comment regarding your experience at Occidental Grand Xcaret, we are delighted to read that you had a memorable time among us! We are especially happy to hear that you enjoyed the genuine staff and beautiful location. Sunny regards,
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 1, 2015
Everything was fine , the only thing i was very disappoint it was the beds , were too hard
Comment from Hotel Management
Jun 3, 2015 by Pilar O., Hotel Management
Dear guest, Thank you for your candid review. We always appreciate feedback from our guests. We regret to read that our beds were not according to your expectation. We will share your comment with our management to continue improving. Hope to have the opportunity to serve you again in the near future, Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

The Staff

Posted May 31, 2015
Pros: The staff was very friendly and shocked that the spoke great English.
Cons: The food was OK. The sit down dinners were better.
Location: The Ocean was awesome. Seeing all the wild animals out your window was the best.
From the time you get on the Shuttle bus, get off the Hotel staff takes GREAT care of you. They walk you to your room through the jungle past the various pools, bars. It was perfect.
Comment from Hotel Management
Jun 3, 2015 by Guest Experience Department, Hotel Management
Dear Eddie, Thank you for sharing such great feedback in Expedia.com about your recent stay. It makes me so happy and proud to read of your experience here at Occidental Grand Xcaret. Should you come back please do not hesitate to contact me directly, it will be a pleasure to assist you, Best,